We have just bought our second Honda through Lee at Trident and as before the response and service from Lee and the rest of the team was very friendly and professional. Would certainly recommend Trident all.
How many car dealers would you deliberately travel for an hour go back to next time you want to buy a car? I did just that. Superbly professional and a real pleasure to deal with - something I've never thought of any other car dealer I've dealt with. Only reason I haven't been back for a while was that Honda didn't make a car suitable for our current needs. Dealing with another (non Honda) dealer reminded me just how unusual Trident are.
Very disappointing and poorservice. All verbal promises but lack fulfilment.
Even after requesting for several times they still managed to avoid doing a complete quality job.
Very polite when asking for money for the job but incomplete execution and unprofessional.
Lastly they have a don't care attitude - as didn't even bother replying back to my voicemail.
I d just like to take this opportunity to thank Mike at Trident Honda for helping my father with the purchase of a new Honda Jazz. Although a daunting experience for most people when buying a new car after some 20yrs + since buying his old one, he made the whole experience easy from start to finish & my father couldn t believe how accommodating he was. Thanks!
Third visit to Trident and Third Honda purchased today- Truly amazing cars - Purchase made smooth and Seamless by the Personal attention of Lee in Sales . Covered every aspect .
His eye for detail & Customer Care ,makes the Purchase even more of an enjoyable Exsperiance
Well done & Keep Up the good work
Was seeking a new car and visited numerous garages and manufactures in the Staines area none of whom were very helpful - Trident Honda were the exception and 5 stars out of 5 doesn't do their service justice!!
Everyone at the garage was very informative, helpful and extremely polite without being pushy at all especially Lee. They let me test drive a car and didn't set a time limit or insist a sales team member accompany me so I could really find out if the car was the one for me! I went back to the garage after the test drive and promptly ordered a new Civic without any hesitation - & was able to collect the new car on 13 days later!
Wouldn't hesitate to recommend and would happily buy another vehicle from them in a heartbeat!
Great dealership, if you are looking for a Honda I can recommend Trident in Ottershaw with confidence
Brilliant staff . Everyone so helpful and not pushy. Many thanks Lee
Perfect service at Trident Honda. Lee on Sales took time to understand fully our requirements. Information given on our new car purchase was very clear and straightforward. (Including today's handover!). Excellent service all round. Looking forward to our new Honda driving experience. Thank you for your time and patience!
J. Foord 1/3/19
As expected. Great service at a reasonable price. Always helpful. Nice selection of cars.
We bought a Honda Jazz yesterday from Trident and dealt with Lee.
It is the 5th Honda we have bought from Lee at Trident and judging by this experience we will continue to buy our future cars from him. Lee is knowledgeable and friendly and always puts the customer first.Such a great experience.
My favourite Honda dealership. Everyone is so kind and dealers are very knowledgeable.
Never disappointed with the level of customer service I receive from the whole team.
Have just picked up my brand new Honda Jazz. Fantastic customer service from Lee .. I like him cos he wears crazy socks!
Seriously though he's a great salesman .. not at all pushy. Explains everything well and gives you plenty of his time.
This is my first Honda but I feel very confident in the car and the company. I will certainly use them for servicing my car and highly recommend them to anyone looking for a Honda.
Thank you Lee for all your help and all you've done.
Really pleased with our new CRV Hybrid. Many thanks Lee for all your help once again and Howard also on the finance side. Marvellous service, as always. Len and Lesley Speller
No pushy salesman just a very pleasant Sales Executive
My wife and I bought a new Honda CR-V from this dealership this week and we really could not have been happier with the service we received. We were dealt with by Lee Waddington (Sales Executive) and Howard Joffe (Business Manager) and quite frankly, their approach could not have been better. From start to finish Lee Waddington guided us through the purchase in a personal, friendly and professional manner, neither pushing us in one direction or another. Howard Joffe then covered the financial aspects of the purchase, laying out all the issues in a friendly, courteous and professional manner. In my 60+ years I have bought many cars, both new and old, and I can say without any doubt whatsoever that the quality of service that I was provided by both men at this dealership far surpasses anything that I have received in the past. The dealership was clean, well laid out and there was a calmness you rarely see at 'car dealers'. I hope to keep my CR-V for many years and I look forward to maintaining this relationship with Trident throughout my car's service history. I would highly recommend those looking for a good quality car to stop at this dealership, you really couldn't do better. Thank you again Lee and Howard for your outstanding quality of service. Highly professional.
Picked up my Honda l.5 Jazz sport Nav last Friday. This is the third car I have bought from this dealership. Good service - as always - from Lee and Howard. Thanks fellows. Will certainly come back to you again when looking for a new car.
Very friendly and helpful staff. Especial thanks to Lee and Howard for all their help and explanations. We have purchased from Trident before and find both the sales and after sales team to be excellent. Will continue to use them.
Glynn is a credit to the garage. His approach, communication, understanding, efficiency and professionalism was very much appreciated.
Without doubt we would recommend Honda Trident and Glynn.
Thanks again
Fantastic After service which is why I always buy my car from Honda Ottershaw
I live in Sheffield and purchased my Honda Civic EX Sport line online. The process was supportive and seamless throughout ably assisted by Mike Emery and Howard Joffe. Car was delivered direct to my door as promised and on time. Great price, great package and great service. Highly recommended.
Generally Trident Honda is second to none for service. However, I have a water leak problem and I am being back peddled as to whether it can be fixed under warranty. So the jury is out until I know more. I just paid to extend the warranty too. The carpet in the cabin is soaking wet and the wheel well in the boot is full of water. Honda Hrv. Just under 3 years old.
This is the best dealership I have ever been to. They listened to my needs as being in a wheelchair can sometimes limit your options, they showed me around the cars and allowed me to test drive with my partner. The left us to talk and play with the cars and even showed us the model we liked in different trim levels. I can not fault Lee for all his hard work and for helping me get my car quickly, he knew all about motobality and reassured us about everything. When picking up my car he took his time and explained the features in the car and even help to set up my phone to the radio system. He was very pleasant to talk to and made me feel relaxed and confident in my choice. I would highly recommend him and the team here to anyone.
New cars, second hand cars, quite nice facility, servise are expensive.
We have bought our last 3 cars with trident Honda on each occasion we have chosen lee Waddington as our salesmen for very good reason we trust his judgement on what product best suits our needs and is a pleasure to deal with I would recommend trident and in particular lee to anyone
The work has now been done and all covered under warranty. Let's hope I can now enjoy my car for many more years.
All I would say is that if the information about the support Trident would give you as a customer with a warranty claim was explained fully to start with, 5 stars would have been given.
I would now be happy to recommend Trident to others in the future.
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Chris the after sales manager called me to discuss my issue. I have been assured that that Trident Honda will support my warranty claim as far as possible and will go down every avenue, including the Motor Ombudsman if necessary. This is far from the original information I was given of 'if it's not warranty, you pay'. Yes, I agree ultimately this can be the case but neglected were the facts of the steps Trident will take to make sure i won't have to pay.
Time to replace the family workhorse. The ever reliable Honda CRV. We got a really great deal from Trident Honda including an excellent trade in. Excellent service. Thank you! William and Sarah
Having had back issues with my Civic due to the bucket seats. I messaged Lee Waddington regarding what other models would be better, he advised a Jazz Crosstar, arranged a test drive and decision made and new car purchased. As always Lee was knowledgeable and professional at all times. Howard Joffe was also very helpful and professional.
COVID precautions in place within the dealership making you feel safe regarding cleanliness.
Lee, Howard, great seeing you both again and thank you for making the purchase of my new car go very smoothly and completed within two weeks from
test drive.
Excellent dealership They picked me up and dropped me back to work.
Honda Trident Ottershaw is a brilliant dealership with friendly and professional staff. We have been Trident's customer for many years and recently bought the new Honda CRV. As always excellent service and advise thanks to Lee and Howard .
Great experience . Well done Trident!!!!
Brand new showroom modern & professional. Very knowledgeable team with many years of great customer service.
Great friendly service. I had my MOT done, while-u-wait, with coffee and chocolate cookies. I always feel safe in my car, with any work done. Reasonably priced too.
If there was a 10 star rating here I would give it and that's how highly I recommend this dealership.
I spoke to Mike first and he came across as a very friendly and down to earth guy, over email he was quick to reply and very helpful. Upon arriving and meeting for the first time I can say that he was very polite and friendly guy. Offered us tea and coffee and a brief discussion about the car we travelled a long way to see. He then took us for a long test drive (not a 5 min round the corner job!) and the car was immaculate as described.
When we got back to the dealership we were introduced to Howard who helped to explain the various ways we could fund the car. He left no stone unturned and did everything to make sure we understood the policies, he was patient and tried to get us the best deal possible. I must admit that when buying a car this would be the make or break stage, but Howard didn't make us uncomfortable in anyway and never pushed anything on us. He just explained things and helped us to work out possible options.
Anyway, we were't disappointed with the entire experience and felt the drive to the dealership was worthwhile!
I can also add that the after sales care was excellent! we had found some interior cosmetic damage to the car that no one not even himself would have noticed but it was blatantly caused by the previous owner. Without hesitation Mike offered to fix it.
We've visited a few dealerships and Trident comes across as a very friendly, family oriented environment filled with caring, professional and experienced staff, who knows that honesty, straight forward and courtesy is the way to win over customers. If you're after a Honda then I would check Trident out first.
Well done!
Very friendly and helpful service desk, will be coming back.
Good garage for Honda. I've been using for years and had no issues
Mike Emery at Trident Honda Ottershaw showed great patience and knowledge, in a warm and engaging way, in handling my purchase. I was very happy with the deal which involved a trade-in and the purchase of the demonstration CRV which had so impressed me on a trial outing.
Excellent service at Trident Honda from Mike Emery, especially as we were about to go into lockdown again and everyone was very busy. However we did manage to pick up our new car and we are delighted with our Jazz Cross Star
Over many years I have found Trident Honda service to be excellent and now, in the purchase of yet another vehicle from them via Lee Waddington, I was completely satisfied.
It was time to update our Honda. We have used Trident Honda for some years and have been impressed with them. Lee and Howard took care of us through the whole process. Their approach is very friendly but also professional. Would highly recommend Trident Honda both for buying and servicing your car. A happy customer indeed.
I have had dealings with Trident for many years now and the staff have, without exception, always been friendly, polite and thoroughly professional.
Great service. Fair part ex price and 1 year warranty on used cars.
This is the 3rd time we have bought a car from Lee and as always he looked after us very well and made sure we got the car we were looking for,not only that we saw a car that would suit our friends and gave them a call and they came and met Lee and they also bought a car.if you are looking for a car give him a call and he will do his best to get you what you want and in a very casual but professional way. Clive and Pat Hammond.
James and his team are very professional from start to sales completion and would highly recommend, they are genuinely good at there job and will go above and beyond to suit all your needs.
Very disappointed with sloppy workmanship on a warranty repair.
I bought a new CRV this week. Excellent service from first to last from Lee W. Very clear, a good listener and a good communicator. Thankyou.
First visited Trident in early 2020 for test drive of CRV Hybrid. Lee W, the Sales Executive, was helpful & very informative. I postponed purchase at that time but Lee remained positive and offered further help if I decided to resume my search. In September I came back and concluded the purchase. Key points were i) Highly professional & clear process throughout ii) No tactical haggling (a la CarWow) just a very clear and competitive offer up front by Lee, iii) immediate clarification of stock vehicles available, iv) prompt response with full information and costs when I changed specification v) clear, factual (& good-humoured!) finance discussions with Howard, iv) vehicle delivered on time & full demo of features by Lee before departure. In summary, a pleasant, painless experience & I would recommend Trident unreservedly.
Fantastic garage! My wife purchased her new (second hand) car from here, and we were both delighted with how friendly and professional the staff at this garage were.
They made the whole processes extremely simple and stress free. At no point did we feel under pressure to do or buy anything that we did not want to. At no point did it feel like they were in a hurry to get us out of the door or to make a sale as quick as possible. Absolutely no hard sell like other garages that we have been to in the past.
We traveled a distance to get there, but it was well worth the journey!
Poor took my car for service they found a fault I didn't know I had took back for this obviously more money and now my electric window doesn't open! So have to return again! At my cost
Booked my car in for service. Lovely staff and dropped home very quickly
Car Service and MOT. We have nearly always bought our cars from Trident. Good service both before and after purchasing.
Just purchased a Civic from Trident. Top marks to Lee Waddington, treated me with lots of respect, very knowledgeable and made the car buying experience a pleasure. Exactly what you want from a car dealership.
i visited trident honda at ottershaw to just have a look & was pleasantly greeted by sales executive glenn wallis well to cut a long story short lovely guy made me feel relaxed & welcome no sales pitch just honest info & help, we got a lovely new honda a great deal !! " i know some of you are saying yeah good salesmen" hundreds off the car, deposit towards the car, good price for our ford fiesta in px, 5 years servicing & more i dont usually buy new & was going to get an upgrade at ford in slyfield but did not get anywhere near the sales help nor the after sales care that i received from honda ottershaw this is the 3rd honda i have owned & i will be going back to glenn for our next car that is for sure, impeccable service.
Always good. Friendly efficient an very understanding. Thank you.
I bought a Honda approved vehicle in February 2020 from Trident Honda. The buying experience was good, but as time has gone on I have some serious issues with the outcomes!
The car was just what I was looking for and being an 'Approved vehicle' it seemed, on the face of it , to be fine. I made the mistake of only checking the major aspects of the car and not checking every minor detail of the vehicle myself - I foolishly took the salesman's word for it that everything that should work does and any issues would be picked up in their 'multi point' checks before I took delivery. All seemed well initially, but I noticed in the first week that the accessory sockets (12v) were not working. Not being local enough to return to the dealership easily, I called into my local Honda dealer one and found that 2 fuses were blown (this despite the checklist I have a copy of saying the 12v outlets were checked as working?). More recently I have found significant water in the spare wheel well. Initially I thought this might be residual water from an enthusiastic valeting, but having emptied it out, I find it returns after each heavy rain. I simply can't believe that this could not have been noticed whilst the car stood on the forecourt for more than a month during the wettest January/February I can ever remember! With 2 significant issues (that should have been picked up) having arisen in just a couple of months, I now have major concerns about what else may be wrong and was not checked despite the assurances it was. Being beyond the statutory return period I'm now at the mercy of whatever the 'warrantee' can (or can't) deliver for me and the inevitable hassle and time of arranging repairs /investigations whilst I while away endless hours sitting in dealership waiting areas drinking coffee and fending off over eager salesmen trying to get me to 'upgrade'! I had hoped that buying an 'approved' vehicle would have reduced the chances of this outcome but sadly this is not the case. I think that Honda UK should take some of the blame for this by not having sufficient oversight/Quality Assurance of their 'Approved' system. Suffice to say I would not recommend Trident Honda in particular or Honda Approved in general.
I recently bought a new Honda Civic IDTEC Ex, the first Honda I have owned. Apart from being extremely happy with the car, I was very happy with the service provided by Trident Honda (Ottershaw) in particular Lee Waddington, who went out of his way to make the sale as simple and as enjoyable as possible; it was like purchasing a car from a friend. The deal I received was the best I could get anywhere, including beating those offered by Carwow. I can't thank Lee and Trident enough for making the whole process "pain free".
Have dealt with same parts manager on several occasions now. He knows his stuff and has been extremely helpful and plesent to deal with.
Very helpful staff all with good knowledge of the various cars on sake
Fantastic garage. Staff always friend. Easy to get petrol and staff in shop great. Manager always smiling. Having work done in dealership but nothing to much trouble. Great experience. Well done Trident.
Took my car in for a recall, very good service and lovely staff, almost tempted to buy another car there!
I would recommend Trident garage to all. I have just bought a secondhand car from this garage and I was treated as though I was buying a new car. My experience was first class. I strongly recommend them. Thank you to Mike Emery for a great little car.
Reasonable service prices and options for while you wait or pick up and drop off
Gave our car for CVT and wanted replacement of four tyres. Confirmed over telephone if they had 4 tyres and were reassured they had. On the day of service they called and told four tyres not available but only two. Just waste of our time.
We had always full service from Honda last two services were really appalling without proper customer service.
They haven't cleaned car despite removing the child's seat and when asked we were told this was only complimentary. The child seat was not put back in place which we have struggled to get it right. I don't have to understand why this was removed in first place.
It was showering and the weather was so gloomy and we were asked to collet our car from parking which was few yards away in the shower returning our keys after payment. This is a very poor customer experience.
We shall try to avoid ottershaw next time.
Visited Trident Honda Ottershaw today, because my CRV had a rattle on the drivers side. I phoned at 11:45am and asked if there was any chance of them seeing me at 12:30pm since I was passing. They agreed. I arrived, gave them the keys and they got on with looking for the source of the noise. After 50 mins, they returned to me at Customer Waiting area where I had been drinking coffee. They had found where the rattle was coming from - a stone in the shock absorber, fixed it and road tested the car. All for no charge. They could not have been more helpful. Many thanks for such brilliant service.
Very happy with the service I received from James at the service desk. Even though they were busy, they still managed to have a look at my car and fix the problem. All staff were pleasant . I bought my Honda from there, despite having a local Honda near me, and have always returned there as service is send to none. I would definitely recommend Trident Honda
I have been served for a number of years at Trident Ottershaw Garage for all of my cars from Austin s to now Hondas.
The service by Howard and Lee is second to none, nothing is too much trouble, honest fair trading. I hope to be able to continue to be served by them for many more years
Lee Waddington is a star Sales Executive at Trident. Product knowledge, efficiency and professionalism were very much appreciated.
Excellent customer service, highly recommend
I usually go by reviews and so writing one here to help others like me. I was looking to buy a new car for atleast two months now. I have test driven many cars but was not very sure.
Last week wen to Honda, had no appointment, went straight in, it was busy hours with lot of people and it was a few minutes wait but staff were very friendly. It would be unfair on me if I don t name them. If you ever think of going to Trident Honda, ask for Glenn Wallis or Howard Joffe. They were both very kind, professional, friendly and not to forget very polite. My husband and I poured them with questions and they were patient and honest while answering each of them.
This made us immediately book the car with them and this week we have the new car with us. These guys are exceptional in customer satisfaction and need a mention.
One slight concern is that my brand new car has a few scratches on the interiors which I think is unsual after going through quality assurance steps before delivery and I am sure they will be able to address.
I repeat again this is a place you would want to consider if you think of buying a new car and Honda is in your list. Ask for Glenn or Howard. Very friendly and honest to help you choose the best car for you and your family.
Thanks,
Preethi Sanjai
We have just bought a Honda CRV from Trident. Lee Waddington took a lot of trouble making sure we got the right vehicle for our needs and was really helpful throughout the transaction. We are delighted with the car. Thank you Lee
Car parts section was needed. Very friendly chap that help me to get my lock bolt, trying almost all the master ones, as I bought a second hand (in other place) and came without it, and without the code in the book.
JUST PURCHASED AN HRV FROM YOU GUYS...... YOUR SALES EXCECUTIVE LEE WADDINGTON WAS A JOY TO LIASE WITH.....HE WAS THOUGHTFUL, THOROUGH, DID ALL HE COULD TO HELP US WITH THE PURCHASE AND WAS NEVER ONCE PUSHY IN ANY WAY. A TRULY LOVELY EXPERIENCE .
AND ON TOP OF THAT A GREAT CAR....MR HONDA WOULD BE PROUD OF YOU ALL!!!!!!!!!
Lee made buying our car very easy, his friendly helpful manner will have us returning in the future.
An excellent dealership with good staff and brilliant customer service. I always use them to service and repair my vehicle as they are quick and efficient. 5 star service all round.
It was a pleasure to deal with Mike Emery. Trident gave me all the time I needed and could not have been more helpful.
R. Stacey.
Can t fault the service from everyone at Trident Honda, I wouldn t go anywhere else... the whole team are so helpful, friendly and polite. A special thanks to Lee, having ordered two Type R s through lee and each time has been absolutely faultless from start to finish. Overall a great guy to deal with, will certainly be going back to Trident for a 3rd Type R in the future! Can t thank everyone enough..
tridenthonda.co.uk
