Toyota of Orange Review

This place is the worst!!! We were told one service would need to be done in order for our truck to be fixed (it was making weird banging noises); when we went in to pick up the car, they suggest other work to be done with the vehicle. Why didn t you mentioned this the first time you diagnosis the truck?! Seeing that we already paid over $1000 (find out later that we could have found a better quote elsewhere) we opt out on additional service. Not even 2 feet away from the parking lot, the same issue started with the car (huge banging noise). When we turned around to complain, the service dept gave us BS excuses and now accused US for not requesting the correct services. ISN'T THAT YOUR JOB?!!!

DO NOT TAKE YOUR CAR HERE FOR SERVICE.

SHADY IDIOTS WORK THERE!!!!!!

I just recently had a minor service (oil change, top off, etc) done there for 4runner. We popped up the hood a week later, fluids were not topped off. Coolant was low and no windshield wiper fluid.

I called ahead and made an appointment for 2:00pm the following day for a 10,000 mile service on my Toyota Sienna. I arrived at 1:55 and was out of the dealership by 3:00 with a washed/clean car and completed service. They even helped me set up my new phone with my car.

If you come here, bring a friend to take you home. Or else be prepared to wait two hours (or more!) for the courtesy shuttle to take you home (especially after 7pm). To add insult to injury, cookies ran out after 7 pm (when most people get off work and can drop their car off for service).

If I had a choice again, I would NOT go to a stealership to get service or recall done.

Toyota of Orange is the place to go. They always provide customers with the highest level of customer service. Their service is always beyond your expectations. They always treat us like family.

Happy to meet kamran as seemed he is expert
in his job

The seller Luis Reyna is an excellent seller, he explains everything in your shopping process, he asks you if you are well, it takes you to see the vehicles in which you are interested and, above all, it is not one of the people who insist on wanting to sell what he wants He is a very experienced person and I recommend new buyers to ask about LUIS REYNA

Drove three hours because they had a vehicle I wanted and I refuse to do business with my local dealer as they are quite horrible (yes, that bad). The entire process was easy and everyone here is awesome.

Additionally and given the current pandemic, everyone was wearing a mask (something I strongly appreciated). I also appreciated the cleaning ladies who were quite religious with the disinfecting of all common areas. Moreover, I noticed something. That is, these people sell and service a lot of cars. That definitely told me something was being done right.

I would not hesitate to drive up to this location again. It met all of my expectations and it was an easy process. One hundred percent would recommend this dealership. They don t play here. Customers come first. A+++

Today I bought my Toyota from Toyota of orange. My experience was great and smooth. I highly recommend Javier Mendoza. He was one of the best sales person. He is honest, caring and trust worthy. He greeted us on the lot, showed us the cars and prices. It was that simple. This is our second car from them. we are very happy .

Toyota of Orange was very helpful in helping me find the car that was right for me. RJ Villa helped us find a car that not only had the options that we wanted but also fit within our budget. There was no hesitation when it came to allowing us to explore the lots and inventory and once we made a decision it was smooth sailing. The process was made easy and the costs were broken down in such a way it was easy to understand and there was no pressure in making that final decision. Overall it was a fantastic experience. I recommend that those looking for a car reach out to RJ Villa because he was patient, knowledgeable and comfortable to work with.

Very knowledgeable and helpful sales staff. Dealership was very busy but they did not pressure me to buy.

Excellent service did not have to wait for assistance. The representative was attentive very professional cover all my needs with my vehicle maintance service.

Toyota of Orange's service department is one of the best I have ever delt with and I use to work in the automotive industry. I would like to recognize Shawn Cutts as he went above and beyond my expectations to assist. TOP NOTCH Service.

Easy and Convenient! I appreciate the availability of weekend appointments, the shuttle service to and from my house, and the friendliness of the staff. Especially Jose. He was very clear on what the service entailed, the amount of time it would take and the options available to me as far as shuttle or waiting room.

Excellent costumer service! They was very help me to get my new car.
My family is very grateful with Toyota of Orange!!!

Exceptional service at Toyota of Orange. Billy Bejarano and Luis Rodriguez provided great and fast service! I was able to test drive my car, fill out all of the paperwork, and learn all of the special features within an hour and a half of being there. They were very friendly and helpful with assisting me throughout this entire process! So happy with my new 2019 Toyota Corolla! :-)

I enjoyed my experience with toyota of orange! The staff is very helpful and friendly. I especially appreciate Jesse and Patrick... I had a great experience.

Very happy with the fast service I received, I bought a Toyota Corolla from them and I am very please with it.

This dealership is perfect! My parents have been buying at this dealership since 2011and now with the help of Eddie Reyes and Ivan mora and also Patrick wright with financing I was able to get my first car and for a great price!

We had the best purchasing experience ever at Toyota of Orange. We were helped by Kevin O'Connell who was not pushy but very willing to help us get what we wanted. Kevin is also very knowledgeable with all the latest technology that newer cars come with. He did everything he could to get us a great deal and we are extremely grateful to him as well as his senior management, Allen Moznett, who took the time out of his busy schedule to meet with us and give us VIP treatment. The final paper signing and warranty options were very nicely presented and not pushed. We would recommend Toyota of Orange as the place to buy your next car and be treated with the utmost respect hassle free.

Great Service and great prices have made me to go to Toyota of Orange number of times. Dante and Herman are both great to work with.

They are amazing!!!! Bill Bailey and John helped my son get his first car on his own. My dealership for life!!!!

Joaquin Velarde did a good job getting my car in and out. Appreciate his help and was a well respected service advisor

I did not have a good experience here. Growing up in a Toyota family, we always took our cars to dealerships for services, so I did the same with my car. When I first started going, I did not have any issues, but within the last 5 months, I have had horrible experiences. First off, it's $125 just to look at your car and see what's wrong ($250 if it's electronic). Eep! Expensive, but I guess if that's what it takes. They're friendly enough, and seem very helpful, but it's deceiving. Not once did they ever tell me that the paperwork I was signing was agreeing that the fee was "no matter what." I would've accepted it if it were, but I was always told that I was signing to agree that yes, this is why I'm bringing the car in, and yes, this is what they have agreed to servicing. I had been warned by friends that have car experience that the issue I was having (clutch) could be pricey, so when I was quoted $500-$1000, while it was a bit more than I was getting from friends, it is a dealership, not a mechanic shop. However, after they "checked" the car, they told me it was indeed the clutch, and that it would be $1700! $700 more than their highest in-person quote! I told them this was something I couldn't afford, and they gave me the car back, after attempting to charge me the full service check. The cashier said that if they didn't do anything, there shouldn't be a service charge still, she made a phone call, and said same thing afterwards. Service guy came in, said that I signed that I would pay the service charge if there was no work done, and that the charge only gets waived if they do the repair work as well (I have NEVER had the service charge waived any of the times I've had repairs done here) He also said that no one else at this location knew anything, that he was the ONLY one, out of all the other service people, that knew ANYTHING. After speaking to the manager, I was able to get the price down to $50 and took the car elsewhere. Turns out it wasn't even the clutch at all! It's the transmission, and the issue has only just started, so I could get thousands of miles on it before it starts causing serious problems. This other place even explained to me what the symptoms were, even though I knew them, what it means, how to "help" the symptoms, and how to tell if it's getting worse and needs to be fixed. I will definitely NOT be taking my car back to this dealership, and will highly recommend any of my friends that get a Toyota to look elsewhere for repairs, even if they don't get a "free" 1 year warranty for the parts. Thank you Toyota of Orange, you almost cheated me out of $2000 for a made-up solution.

I have bought 3 cars from this place Jose Espinoza Sr & Jr are great people to do business with. They make buying a car fun and easy. I have also refereed them family and friends and they also have nothing but good things to say.

U need a service (under Toyota care) or recall or anything I really recommended to u a Robert D. Washner (talk to him first or ask 4 him) very professional, he know what he doing, I don't care drive little bit more to Toyota of Orange ,somebody else recommend to me with Rob and really give him a chance ,is not matter u buy ur car or truck in other dealer .

Head phones were stolen out of my vehicle here . Edited. I was called by toyota this morning letting me know the stolen head phones were ordered have arrived and i can pick them up today. Good to know there is still places of business that admit they're wrongs and fix their mistakes.

Once again Jeff provoded excellent services, he took care of my oil change as well as answered my questions and concerns in regards to my car. Also notified me of my low break pads. I didn t buy my car here at Toyota, I don t even own a Toyota but they still provided impeccable service. Thank you Jeff !

Can't believe their business tactics, disgusting! They had the audacity to allow me to drive from Ontario, test drive a vehicle, sit me in finance to start paperwork only to walk away and come back with "surprising" news...the vehicle we wanted had already been purchased and everyone was clueless to this fact. REALLY?? Next time buy me something to eat before you bend me over!!

My family and I have been going to this dealership for years and the customer service has always been incredible. Extremely fair. They get you what you need:) Bill Dinnie and Steven Nguyen have been a tremendous help to us. Thanks guys!!

Great customer service always. This is my second car and I am really happy with the overall process, pretty fast!

Took my moms car late Friday afternoon. Like always Patrick was happy to help . He always takes great care of me and my family. I was in and out in 1 hour and didn t have an appointment.

Toyota of Orange give a grate service I will use them again,

I take all my company vehicles here for service. The service advisor are good and they have a shuttle that will pick up and drop off. The prices are fair and they are pretty quick. The waiting room is nice and stocked with free cold water bottles, cookies, donuts and a really nice coffee machine.

Came in here interested in the Toyota Mirai. But, I was totally ignored by staff. I will not be returning.

Hello great store for auto shopping,good staff,nice environment drive on

Our salesman Todd McGowan and Rez where amazing and very patient. This was our first new vehicle so we looked at a lot of 4Runners and he found the perfect one for us. This is my second vehicle and I would buy again for sure. Great people to work with.

I love my new rav4!! Thank you Dante winters, Kevin O'Neal, Louis F. Rodriguez & everyone else who helped me with the purchase. I'm not a first time Toyota of Orange customer because of the stellar C.S. I've always received. Thank you again gang.

Michele Baker Miller..

Bought my Corolla here and I love it! They were able to get me financed with my first car on my own and had a lot to choose from.

The service staff are so friendly and helpful. They make me feel very comfortable when I get my car serviced and answer any and all questions. They are very accomodating.

Great sevice from Robert W. They are much better than their counter part in HB

Best price with fast transaction.
All satisfied.

Oil filler cap was left off the engine after service.

Friendly, helpful, knowledgeable, and professional. Courtesy shuttle available, customer lounge provides water, coffee, cookies, and several TV's available for customers.

Took my truck in for a recall... they fixed that. At 830 am. They call me to tell me that they recommend getting the transmission serviced I tell him that I just got it serviced 2 weeks ago. He then tells me that the air filter and cabin filter need to be replaced.. I just changed those myself a week ago. Then he tells me the serpentine belt is showing signs of wear.. it looked fine to me.

I go to get the paper work from the cashier and she tells me my total will be 29.99 for the Air filter... I explained that I didn't authorized that and she then said that it was their fault and that they have a new system and it was there mistake. They corrected it and I want charged. I go t po get my truck and they say it'll be 15 minutes because they are washing it.... this was at 1130 am. truck was ready at 830.

I feel bad for all the people that fall for their "recommendations" scam...

Next time I'll take it to Toyota of Anaheim... I've never had issues there.

They are always fair, and offer a loaner car if your repairs are going to be lengthy. That is a real plus, as far as I am concerned! There are free coffee drinks and cookies in the lounge.

Love this place! They do it right. About ready to purchase my 3rd truck from them!

My tire was leaking and the service department instantly took my car in and replaced it even though they were "closed" and very busy during COVID season. That is AMAZING service! Above and beyond.

Five Star to Mr. Danny Herrera. He made me feel like family. He earned my trust and family s. Thanks Danny

Good service nice and helpful dealers. They gave us the best deal they could.

It is very good treatment the best that I mean attended thanks to the people who helped me

Took our Carolla for its 10K service. They were fast, friendly, and efficient. I literally took my truck to another dealership the same day (Selman) and that was not the experience I had with them. Radiantly obvious difference in level of service. Toyota of Orange is the best!

From the moment I met ceasar to the moment I drove what I think is one of the best cars Toyota makes: 4 RUNNER TRD PRO!

At the dealership I felt taken care of, From sales to finance to the guys in the back who buffer my new wheels.

What else could you ask for from a dealership I m a very happy customer. give Toyota of Orange a try when you buy your next car!

Toyota of Orange is exceptional, from the service guys to sales and finance! They are great!

Patrick is the best service dept guy that has ever been at Toyota of orange. I have been going to him for years.

Hey I went in to exchange my car for another one and they did it fast and easy. It was so simple and they give good service, Joey Espinoza was one that helped me and he did such a good job he s the finance guy so he knows what s up. Overall my experience was great and look forward to going again.

Aron Parra is always very professional and as always gives excellent service. Goes in detail what they are going to service on my car, and if anything else it made need, he s very explanatory, Hats off to you Toyota
Socorro Mendez

Patrick did a great job and communicated well with me. Great job as usual. My car was done faster than I expected and he addressed my vehicle concerns. He gives you the VIP treatment.

Awesome experience. Best toyota dealer I ve ever been to they really do care.

I always buy my cars here! Ask for RJ! He's awesome!!

We have got about 6 cars from Toyota of Orange since 1980 and we always had great experience until now. In may 2018 my Husband purchased new car Prius C and had great experience , Dug Hill was his Financial advisor and he was great , Dec.2018 I had purchased Corolla. and 3weeks later I got phone call from Toyota and said my car had Recall and I had to bring my car in to exchange , so on February 2019, i went to Toyota due to my recall and got Corolla ,Dug Hill was my Financial advisor and he told me he has Rebate on my car which will save me 100$ , so I thought oh great, but when I got my first bill that was not so so I called Dug Hill then he told me he will look into to it and he will call me ,that did not happened and I called him back then on he was not available and I was told nothing they can do ,Mr Hill has not ever called me back and he is not available . I will not go back to that Toyota of Orange again , they lie and cheat for few dollars

Had a great experience buying my car. No hassle just went in and everything went smoothly. Billy Bejarano is the man to see. He is awesome.

I got 9 cars there over the years. I have been going there since 1989. Service is open on Saturdays which is very convenient for me. Joaquin has given me great customer service. I bought 3 more cars this year from them.

It was an easy and great experience working with Tony Bonilla and Peter Nguyen.

GReat CUSTOMER SERVICE!!!! They weren't pushy and completely friendly. My sales guy Todd was awesome and my finance guy Chris helped me to get a great deal. If you want a great deal I suggest you ask for these 2 guys!! I am beyond pleased with my new Toyota and more pleased with the deal I got. Thanks Todd & Chris!!!

Juan and Billy (finance) were very helpful. They treated us great and were patient with our situation.

Very nice, competent service that makes your car buying exprence pleasant and easy, I love the management and sales person Kamran was the most helpful, it s my 4th Toyota from them and wouldn t go elsewhere

Purchased a new, hard to find TRD PRO Tacoma. John Deloss, Billy Bejarano, and Dante Winters were amazing to work with. Called countless dealers all over the country looking for a lunar rock tacoma, Toyota of Orange was the only dealer that answered with straight answers at a fair price.

Daniela Herrera is the man! He is very organized, honest, and communicates extremely well. Use him for any services your car needs. Highly recommend.

Great experience, both purchasing a car and the subsequent services.

Tony Bonilla helped me get my dream car! He was so patient and helpful. Love Toyota and will always come back!

We really needed to trade in our car, Javier our salesman was awesome he worked really hard to get us the car we wanted. He treated us like family. Totally recommened him.

Daniel Herrera, made my experience at Toyota in Tustin absolutely fantastic. Great, customer service and attention to detail unparallel.

This is the second Toyota Sienna van we bought from Steven Tran who now does business at Toyota of Orange. Their price is $1000 dollars cheaper that Costco program at Toyota Place and $500 cheaper than Autonation Irvine. Khang is the agent we deal with. He is very educated , provided excellent customer service. We will buy again at this dealership.

Bad customer service Tony hangs up on you because he didn't get his way just avoid Tony he's the only tony there quote on quote lol