Toyota NWA Reviews

Had an awesome experience! The sales and finance team are top notch! I d highly recommend doing business with them!

David Hastings is the best. Couldn t ask for a better car buying experience.

A solid 10/10, great service provided by great people.

Quick service advisory assistance. Got my general service take care of. Toyota 4runner airbag recall fixes, rear passenger door looked at and a complimentary wash. All in all a great visit!

Bought car years ago. Salesman tactics made me go somewhere else.

Great service! Very friendly and were willing to negotiate. Also, we get free carwashes, so that's a plus (: Love my car!

I can not stress enough how much I highly recommend this car lot, after countless other salesmen told me to come in they would get me fixed up with a new car then didn't I was very scepticle when KEN WOMACK said he could help me, my credit score needs alot of work my truck I was trading in was broke down and I had no cash to spare he still did exactly what he said he would and I bought a new equinox from him with a very low credit score a broken down trade in and no cash.. So please believe me if you have been turned down before and think there's no way you can buy a new car I promise you if you call KEN WOMACK from LANDERS in ROGERS AR. he will work very aggressive for you and will be able to help you so don't waste your time going to any other car lot or buy here pay here lot go to LANDERS and talk to KEN or JUAN you will not regret it!!!

My 2nd new car from Landers in as many years. My excellent experience the first trip made it the easiest choice the 2nd trip. Great service, competitive pricing, friendly staff in all departments, 1st class facilities, and a fantastic inventory made it an enjoyable and successful visit for the 2nd year in a row. Landers will be my choice for years to come.

Actually had a great experience for my first time at the New Steve Landers. My sales person, Troy, came highly recommended and made the process fun and easy. We had to look all over for what I wanted (very specific) but it was found within a day and I was driving "her" home within the week! Financing was easy, the place was clean and Troy is a guy that I could trust and that was knowledgeable about the Toyota brand well. Thanks again Captain Happy!

We made a deal on a car. We live 3 hour and 30 minutes away. After we were two hours into our drive. They texted us and told us the car was sold. I m very disappointed because I organized everything for this trip.

Drew is always kind and courteous at check in. I appreciate the thorough check of my van during oil change and how well Toyota maintains my van. One worker gave my 2 kids toys he said he got at garage sale over weekend. It made the appt more fun for my kids.

We bought a used Toyota recently, Rick, (sales person), was a super nice guy and we didn't have to go through a bunch of haggling. It was priced well from the beginning. Steve Landers does it different from the other guys. They even have a car wash that's free to their customers, when ever! Thanks Rick!

Easy to make the appointment. Given the cost upfront. Timing was perfect. Comfortable waiting area. Pleasant staff.

Thank you Joseph Zecena! for your awesomeness and dictation you put for me. Ended up with a great deal plus friendship. I recommend all customers to go to this guy if yall what 100% trust and awesome services. This guy would stay by your side and help you all the way from the moon and back. Thank you again Joseph Zecena!

Johnny G is always dong great on his job. Customer service,friendly and knowledgeable on his job/ Thank you Johnny G. See you in the next service Maintenance...Thanks to Seth Synder, Jason for great service!! as always they have been exceeding in customer Service.. Thank you

Kind and helpful staff. Quick response. Appreciate the shuttle service

Our salesman Juan went above and beyond to get us the best deal. We originally were working with Steve Landers Little Rock but, after going back and forth for 2 weeks we decide to try the NWA dealership. Needless to say Juan did in 6 HRS what the Little Rock dealership couldn t do in 2 weeks.

My sales person, Mallorie was a 10/10! She met all of our needs and answered all of our questions! She even delivered my vehicle to my front door!

Bought a used Toyota Tundra here and have to say that it was one of the best car buying experiences I've had. My salesman was Sean Chase and he did his best to make the transaction as smooth as possible.The entire crew there was very friendlly, professional and courteous.

Troy is the best! Our family has bought 5 vehicles from him. Troy and Landers is always fair and courteous!

I love the service department! Very friendly and efficient. Chris went above and beyond to help me! Thank you!

Shuttle driver forgot us. Long wait. Service adviser was not helpful

Bought a camry hybrid from them. The sales staff is truly incredible to work with!!!!! Made me feel comfortable about my purchase.

Only word I can use to explain this experience, AWFUL! They give you the run around and have no knowledge whatsoever. I had been looking at a truck that they had for sale. They gave me three sheets of paper with things that they had "fixed" on the vehicle. Multiple of the items were repeated, when I asked the salesman, Juan V, what all they checked and asked about things that had been replaced he just kept telling me he didn't know. So, I then asked to speak to a manager that could further explain to me what I would be purchasing. Robert, being the sales manager, also had NO knowledge of things that had been checked or replaced. They kept trying to give excuses as to why they couldn't give me straight answer. I was also told that it was "hard to understand something if you'd never been part the car business." Overall, it was a terrible experience and I would not recommend ANYONE to go here. Save yourself some time, hassle, and annoyance and just drive a few extra miles to the AutoPark. Going to Landers only results in being lied to and treated as though you are unimportant.

Amazing service! David Hastings was very professional, detailed, and great to get along with! Highly recommend him!

Eric Perkins did a great job helping me find exactly the car I was needing. I would definitely recommend him to anyone looking for a vehicle.

My AC was not getting cold. They evaced my system and and filled with new Freon. Added dye to look for a possible leak. Left the shop blowing cold. Hot air only by the time I got back home in Centerton. Called Seth and he got me back in the next morning. They diagnosed issues behind my glove box area where someone previously did some repair work and didn't install parts correctly. . The system was shutting itself off. They took the time to find my issues and fix them. I left a happy customer and appreciate Seth working with me. AC still cold!

The sales people were very nice, but I was not impressed at all. They tried to give me an offer that was less that acceptable for my trade in and throw in some reconditioning fee . It doesn t cost $1,000 to clean someone s car, and I ve never seen something like that before when buying a car.(I ve bought several) There wasn t anything wrong with mine. They tried to tell me my Kelly blue book value was 10,000, but they d give me 12,000. I thought that was hilarious, because I had already pulled up the value of my car on blue book for trade in, and it should have been around 14,000. They have almost no incentives or rebates to justify purchasing a brand new car, and they didn t seem all that interested in showing me other used cars when I asked. I specifically asked what other used cars they had besides the one I test drove, and the response I got was that they thought the one I drove would be the best option to be close to the note I wanted. I get that, but you can t tell me that was the only one you had around that price point. The other dealerships I went to had several. The Hyundai dealership I bought from gave me 15,000 for my car without question, and didn t charge me some reconditioning fee . They gave me rebates and got me an interest rate of .9%, so I bought a new car. If you want me to buy new, give me a good reason to.

I was very well pleased with the service. All staff members have always responded to my request for service in a prompt, friendly and efficient manner.

Chip Anderson was great, very helpful and not pushy at all.

Barry Richardson worked expeditiously to meet our needs in the purchase of the Toyota Camry. I asked for him specifically as he handled our first purchase of the Toyota Prius we bought this past year and we were highly satisfied with the service he provided.

I purchased a vehicle over a month ago. Even though I have called and called. They didnt seem to remember I gave them the title to my trade in the day of the sale. I have been told its taken care of. They will overnight new temp tags and change the date on the new title. I questioned if the was ethical. Here I am with a car I cannot tag becuase they have yet to send me the title. I will have late fees once I do.

Also my 1st loan payment is in 1 week and I have yet to recieve any information on that as well. So as of right now I will miss a payment. I pray I revieve something soon.

Buying a car should be a good experiance and Toyota has made it a very stressful one. This feels like a nightmare.I would not recomend this dealership to friends or family.

Kenny was great! Everything was easy and smooth! Which was nice considering we had all 4 of our kids with us lol.

I had a great buying experience at Toyota of NWA. I would like to Thank Pedro, the sales person for his great help in getting the car

I really enjoy coming to Steve Landers Toyota. The level of service that I receive whether I have an appointment or not is second to none. The service writers are always very professional and knowledgeable. My salesman sean is always ready to see if we're ready to buy our next Toyota and to show me the new inventory. Even the sales manager Bill if he sees me he stops to say hello ask after how everyone is and how our vehicle is doing. It's just a first rate classy car dealership. No muss no fuss just down home good people. I would recommend them to anyone that asked me where to buy.

Manny Valdez was super patient and very pleasant to work with. He got the exact car I was looking for and exceeded all expectations! I highly recommend manny if you re looking for an experienced salesman!

I hate this Dealer. I wasted my time for these Junks...

I worked with Richard and we basically made the deal from my phone before I even made it to the dealership. He was very polite and professional and I really felt like he cared about getting me the deal I needed. I highly recommend this dealership and especially Richard. I will hopefully be able to buy my next car for him as well.

Richard Meyerhoff sold us our 2012 Toyota Sienna. He was a real joy to work with. He was so nice and personable. The entire experience was great. We told him what we could afford and what we were looking for. He put a lot of time in to get us exactly what we wanted. We will definitely buy from Toyota of NWA again.

Also, before we went to the dealership, I requested information about a car there through Autotrader. Stacy Schlemmer responded and answered several questions through email. I really appreciated that, too, since I don't really like talking on the phone.

We were very pleased.

Today was my best experience yet. It was important that I get my car back as soon as possible today. Thank you Jason.

Best car buying experience I've ever had! In and out in 3 hours & extremely happy with my purchase!

I forgot my appointment and they were very helpful in getting me set up with a new appointment on the same day,. I have had my car serviced there for several years now and it's always excellent service at every point of contact. You make it easy... Thank You!

We thoroughly enjoy our visits to Steve Landers' Toyota of Northwest Arkansas! You are always greeted and treated like family! Their Service Department and Showroom are always impeccable and their Customer Service Representatives always treat you with the utmost respect. Thank you for hiring such Professionals as Drew Parker to help us with our Toyota purchases and servicing needs.

Thank you, Drew!

chris obenland

Excellent service from Johnny Gutierrez, service advisor.

Seth was super helpful, he did everything possible to have my car in time.

SETH WAS AN AWESOME SERVICE ADVISOR, VERY KNOWLEDGEABLE ABOUT TOYOTA AND GOES ABOVE AND BEYOND FOR HIS CUSTOMERS... WHILE MY VEHICLE WAS THERE I WITNESSED SETH GO OUT OF HIS WAY TO GO PURCHASE GET SOMETHING FROM HIS PERSONAL MONEY SO THAT THE CUSTOMER COULD BE PROPERLY TAKEN CARE OF AS THE SHOP DIDN'T HAVE WHAT WAS NEEDED AND PARTS WAS ALREADY CLOSED I THINK (IT WAS A SATURDAY).

I WOULD NOT ONLY COME TO SETH AGAIN FOR SERVICE IF NEEDED AT TOYOTA I ALSO WOULD COME TO HIM IF ANYONE I KNOW IS LOOKING FOR A NEW VEHICLE AT STEVE LANDERS TOYOTA IN NWA AND LET HIM RECOMMEND TO THEM WHAT TO LOOK AT AND/OR WHO TO WORK WITH IN SALES.

I RESPECT THIS MANS OPINION AND COULD NOT SPEAK MORE HIGHLY OF HIM.

ALSO, I HAVE WORKED IN THE CAR BUSINESS SINCE 2013 AND I BELIEVE THAT IT IS PEOPLE LIKE SETH THAT GO OUT OF THEIR WAY TO TAKE CARE OF THE CUSTOMER FIRST NO MATTER WHAT, THAT ARE THE SOLID FOUNDATIONS OF OUR ONGOING RELATIONSHIPS WITH OUR CUSTOMERS AND THAT BY STRENGTHENING THESE RELATIONSHIPS HE IS HELPING TO GROW SALES BY INCREASING RETENTION OF CUSTOMERS.

Have purchased a couple of cars from them. Very professional. Waiting room was being redone the last time I was there.

Toyota of Northwest Arkansas personnel all did an excellent job.Mr. Chase went over every detail and explained everything and made sure that I was satisfied.

Brooklyn is by far the most helpful person I have worked with when shopping for a car as well as the manager Zach. They worked to cut me a deal in every way we could think of. After test driving many cars we were sure to find one with that huge of a selection! If you go, ask for Brooklyn!!!

Had a great sales experience purchasing a used car from Herbert. He was fantastic and took great care of us from the time we walked in until the time we walked out. We did have a couple mechanical issues with the car, but Landers gave us a loaner vehicle and covered the costs for the repairs in a quick manner. Overall a great experience and highly recommend.

Juan Mason works hard to get you into what what you want

Excellent customer service and staff!
They offer good quality services.

I had a great experience buying a car there. Paperwork was very smooth and easy. Salesman are friendly. I had mind made up on what car I wanted to buy and deal was done quickly.

And Tony thank you for taking care of me completely

Quick and quality service. Advisors are friendly and very helpful, as well as knowledgeable about their cars.

We purchased a new vehicle from Steve Landers Toyota in late August 2018. The dealership is all sales but whenever we need something like getting the title to our lender, it has been an impossible task to date as of November 6. This seems like it would be a very common process for a dealership, but it seems that this dealership is totally focused on sales and not so much service after sales. Our lender has a clause that says that they will raise the rates if we do not have the title showing them as the lienholder. We have talked to several people at Landers about this, but they don't seem to have any interest in helping us.

It was actually my husband's truck that was serviced and he was very pleased with the service he received and would recommend Steve Landers Toyota to others.

Excellent. Drew took great care of us. Would highly recommend and use again

The service dept does a great job to explain the issue and provide options.

I recently bought a Toyota Altima from Landers. It was an enjoyable experience and not difficult at all. Everyone was very personable and answered all my questions. I've had my car about a month now and am delighted with it. I would recommend this dealership to all my friends and family. Thank you!

Bryan is a great friendly sales representative! Danny in finance was also great to work with as well. The process was easy and smooth sailing!

Kenny is very friendly and professional. He worked hard along with the finance team to get my payments where I needed them to be. He took the time to go over details and provided all the information I needed.

Juan was willing to do whatever it took to make me happy with my purchase, including a few minor repairs. Juan is a great guy and easy to work with! I highly recommend him.

Everyone in the Service Department provides honest and excellent customer service while the technicians do their magic. 5 out of 5 stars in my book.

Richard Meyerhoff worked hard to see that I got the payment I could afford. No other dealer did that for me. Very grateful.

I had a really good experience with the service center at Steve Landers Toyota. I only wish that having an appointment would keep it under an hour. I went in for my 6 month free service and got a car wash too, the first service also includes a tire rotation so it does take longer. I was pleased with the service and just wish that the car wash included a good vacuuming. Overall a good experience and I look forward to my next appointment in 6 months.

The water pump was going out.I took the car in, they shuttled me to where I needed to go, repaired my car, and picked me up when the job was done.

quick and friendly service
and easy to make appointment

Outstanding experience. I m in the Tulsa area. We came to agreement over email on final pricing with the consummately professional Chip. The fact is, I could not find a better deal after a month of nationwide searches. We arranged pickup that day. After arriving the paperwork process was quick and painless. Steve Landers Toyota offered me an incredible deal on an extended warranty I couldn t pass up. The car was detailed and ready to go. The whole process was astonishingly easy. Just an honest good deal. I can not recommend Steve Landers Toyota enough. I would not hesitate to work with Steve Landers, and especially Chip Anderson, again.

My experience at Steve Lander's service department was great. For context, I do not believe in perfect scores unless it is a math question. I am completely satisfied with my experience.

I drove to Steve Landers Toyota this morning for my (routine oil change) because my sticker said I had maintenance due. We got there and he said that I was only due for a tire rotation. That is not what was said when I made my appointment. We love an hour away and this was very inconvenient. We had just bought tires yesterday. He turned off my maintenance light and sent us on our way. Won't do this again!!

Toyota of NWA meets and exceeds all our expectations each time we buy a Toyota!! We wouldn't go anywhere else. Every person in every capacity is friendly and knowledgeable.

The sales experience was great. my Sales Representative, Daniel Nouguier, was awesome! The Camry we purchased is excellent. I feel like a received a very fair deal

Kenny Merritt was awesome to work with. He found us the car we needed for a price we could afford. If you need a new or used vehicle, call Steve Landers Toyota of NW Arkansas and ask for Kenny Merritt.

Great dealership. They give you time to make a decision and they don't hassle you. Kyle is the best salesman and Jason in service is the best.

10 out of 10. Second time buying a car from this dealership and with Esteban as my sailsman. Both times was an excellent purchasing experience. Two thumbs up

They are great to deal with. Will work with you and get you the best deal they can. Also have great customer service.

I visited the dealership to enquire and buy a Camry and it was the most horrible experience I could get in a dealership. I had an appointment at 1pm, I entered the dealership at 1:20pm. And I was not welcomed well and I waited for 15 mins to find one sales person. After I found one who was supposed to meet me at 1pm, he just redirected me to the lot to see the cars and wasn't there to check the car or test drive it.

I waited outside in the lot again for 30 mins and he didn't come. So, we went in to find him again, he made us sit somewhere and said he will come in a couple of minutes but again he made us wait for 15 minutes and when we asked for brochure, he didn't even try to find it. And I went to find him again, he came and said he is handling other customer and give him a few minutes. We waited for 15 minutes and just walked out of disappointment

sean gave me just what i wanted and got me on the road quickly.

The service was quick and helpful. I was told it would take an hour, but I was called up to tell me my car was ready in about 35 minutes. They even washed it for me. Very pleased.