Toyota and Scion of Lompoc Review

Great people working at dealership. I recommend it to whoever is thinking of purchasing a vehicle! The best dealship around! Out standing!

My family and I have been customers here for over two decades. The team goes above and beyond every time. I have my vehicles serviced with Abel Ortega, he is always straight forward, honest and willing to help with anything. Dave Ernberg in parts is the man, he always gets me the best prices. He got me a TRD supercharger before anyone else! I most recently purchased a vehicle with David O'Dwyer Jr. I was pretty shocked throughout the process that, unlike most dealerships, there were no hidden agendas or illusions or any feelings other than him working WITH me not FOR me. Everything financial was presented up front, with no hidden fees. He wanted to make sure I was happy with the deal and never was pushy about anything. Even after the sale, David and GM Daniel went out of their way multiple times to make sure I was satisfied. I will definitely consider TOL for my next purchase

Sales staff is very nice and forthcoming. The finance person/sales manager is unprofessional and rude. Our first meeting did not end well as we were fed misinformation and could not agree on a price. He was rude then, but not a big deal. 2 months later we were called by the nice young salesman and was told the car is now being offered at $500 below our requested purchase price. When we went back down to negotiate the same "boss" was there and he was BEYOND unprofessional and extremely rude. We were told - after he eye rolled and was snarky AND BEFORE WE EVEN SPOKE ABOUT PRICING - that the bottom line price for that car was $17,000 plus fees. He said this in a very aggressive manner, hollering from his office! We were told on the phone the price was $16500 AND THE STICKER ON THE CAR SAID $16500! When I told him that, he began a tirade about "WHO PUT THAT ON THE CAR?!!!" Not an "I'm sorry" or "oh, I was wrong". At that point it did not matter as we were already beyond offended and decided we will NEVER buy a car from Lompoc Toyota. Which is a shame since we are all about supporting our local community. FOLLOW UP: A man I have never met made a comment in order to save face regarding pricing. We did not look up their online pricing at ANY point. We offered $17,000 for the vehicle initially, based on what we felt was fair and what we saw online AT OTHER DEALERSHIPS. The financial man that came out for the negotiation process was snarky, and unwilling to accept our offer. YOUR NICE SALESPERSON CALLED US BECAUSE HE SAW THE SALES TAG READ $16,500 and he negotiated on the phone for us to come back and try again. As I stated, we did not even make it 5 minutes before it all went to hell. It was very late and we had already gone through this process. The same rude finance man was wasting time going through the internet printing out comparisons and when I told him he did not need to do that since we already knew what we were going to pay, he eye rolled and said "OH, ARE WE GOING TO DO THIIIIIIS AGAIN?!!!" Then he stood up from his desk and hollered out "I am telling you right now, that the bottom line price for that car is $17,000 plus fees!!!" Plain and simple - he is a jerk, and unprofessional. How about a response that includes factual information and an apology.

New ownership has a VERY long way to go before it reaches the excellent service we recieved when the old owners still owned Toyota of Lompoc.
I was originally quoted $420 to fix a sensor that was keeping my engine light on and it wouldn't pass the smog so I agreed to have the sensor replaced,but they were unable to remove it from the manifold and now wanted $850 to replace both sensor and manifold.. End price to me the following day without an estimate before hand was $1132 on top of the $175 diagnostic charge...altogether over $1300. Will I return? NEVER.
Fake customers will leave 5 star reports in the near future.BEWARE!!

We bought a used vehicle and everything was super fantastic until we had to deal with the contract. Finance guy jacked up the fees so high we questioned it. Found $1,100 in bogus fees. They called it an "error". Then they raised the sales price over $400 without me noticing as I was focused on fees. Too late, we already signed and drove off. My goodness, these guys are something else. Then we found the e-brake didn't work. Being 4 hours away we took it to our local Toyota dealer. They fixed the e-brake and also a broken wheel stud. It was on the original report that these items were already fixed. Wow, so the repair department doesn't follow through either. Lompoc Toyota claimed they wanted to "rectify the issue" but they never did. I sent them receipts as requested but then they wanted positiver proof pictures of before and after repairs. I didn't ask the dealer to take pics so it's my fault now.

Honestly and Integrity are not profitable at this Toyota Lompoc dealership. Remember that as they smile and welcome you in.

Very nice staff and accommodating. They got us a great deal on my wife's car!

Very good experience there with their service department. They don't "force" or "guilt" you into extras. They do recommend more, as should be expected, but respect your decision to choose less.

Could use a better waiting area.

Customer service and care is great they always try to beat any deal that you may have from somewhere else, hassle free for what they are the best, ask for Michael when you visit them.

I was with my Mom when she was upgrading her car to a Highlander. To tell you the truth she drives the car so, I am just the passenger. Though I like it so far.

The guys over at Toyota of Lompoc are awesome. I've been taking my car here for service since I moved to Lompoc a year ago. Abel and Shane have been helpful with anything i asked or needed. Thank you.

Love Lompoc Toyota ! Chris and dave were awesome thanks so much

It's okay. Never been to a dealership where they don't sell gear oil?

Friendly staff, and they give back to the community.

One of the worst experiences of my life. $18,000 car died in about 2 trips to work, driven a total of about 30 miles. Read below of details.

I purchased a used vehicle from Toyota of Lompoc for $18,146.76. I drove the vehicle for a few days, about 2 trips to and from work, for a total of about 30 miles before the car died. A messaged popped up on the screen that said EV system failure, turn off your engine. When I turned the engine off and back on the check engine light was on.

After finding out the local Hyundai dealership didn't have any service availability, I called Toyota of Lompoc to ask what to do. I brought it in and they read the error code and cleared it. At this point they told me this was all they could do, that they couldn't really diagnose or work on hybrid vehicles from other manufacturers. They DID NOT bother to tell me that by clearing the error code they were essentially preventing Hyundai from being able to diagnose it.

I had the vehicle towed over 50 miles away to the nearest Hyundai dealership that had availability. It was there that I found out they couldn't read error codes that Toyota of Lompoc had cleared. I picked it back up after they had failed to diagnose it (in large part due to Toyota of Lompoc clearing the error code) and drove it home. It made it that 55 mile trip.

The very next day when I was driving home from work, I received the exact same error message and check engine light. This time I was able to get the car in to the local Hyundai dealership after just a couple of days. Their response was that the water/coolant pump for the EV system was no good. The pump at maximum wasn't running up to spec and worse sometimes when they tried turn it on it would completely fail to turn on. The total cost for this fix? Over $1,800 dollars.

When I told Toyota of Lompoc about this, their response was...and I am not joking here..."Well we can save you some money if you can bring it into us". They quoted me a cost of $1,400 and offered to pay half, effectively billing me $700.

Toyota of Lompoc sold me a broken car and claimed they couldn't even diagnose it much less fix it. They wasted 3 weeks of my life having the car towed all over central California only to then turn around and tell me they actually can work on it.

If they are willing to lie or at the very least warp the truth about their ability to work on a vehicle they sold me, why would they not also be willing to bend the truth on the condition of the vehicle when it is sold? What is more likely, that a major component failed with 30 miles of purchase and had never had an error before...or that the component was intermittently failing prior to the sale of the vehicle and the dealership simply cleared the code prior to selling the car (the exact same thing they did when it broke down)?

Bought two cars here. I'm satisfied with the place and the salespeople.

Great service! Was able to get an appointment within 2 days. Anthony was very helpful and everyone I encountered was nice and professional. Got exactly what I asked for in a timely fashion. Would bring my car in for service here again

I only don't give 5 stars because they don't wash your vehicle even after a major service, which may seem pouty but every other Toyota dealer I've done business with has provided complimentarily. They will drive you wherever you need to be if you drop your vehicle off, the staff are pretty friendly and communicate well. Shane has been my service advisor and he's always done right by me. Prices are higher than I've experienced at other locations as well, but they are a small dealership with a lot of clients.

A big THANK YOU to Anthony in the service department. I had a blow out while driving, and needed an immediate service. I asked to replace all my tires. Right after being dropped off by the tow truck, he started work on it and even stayed late himself to make sure it got done. That is amazing service. I thank him and will definitely come back.

Incredible customer service. They are couritous and personable, patient and honest.

Juan Z and the team at Toyota of Lompoc really took care of me with my car purchase. I highly recommend them to anyone looking to pick up a new or preowned Toyota!! I am very happy with my Corolla and the excellent service they provided along with it!!

Recall service performed in timely professional manner. Friendly staff, clean waiting room.

Toyota of Lompoc has such a friendly and knowledgeable staff. The service department was able to answer all of my questions regarding the maintenance schedule of my Toyota Corolla and the sales department were able to give me great options and recommendations when the time comes to upgrade my vehicle. Will definitely be making my next purchase here at Toyota of Lompoc!

Amazing people and an amazing experience really care about there clients give you all the options and work with you to get the car you want at the payments you can afford I appreciate all the help and how acknowledged they where about the vehicles 2018 Toyota Camry se amazing car

Parts department needs to step up their game if they want business...

They bend over backwards to to help you get into a new or used car or truck. Very friendly sells reps.

My parents purchased their 2016 Tacoma from Toyota of Santa Barbara. The TRAC, check engine and airbag light came on. The Tacoma was still under warranty with less than 2000 miles. They took it to Toyota of Lompoc hoping to get it diagnosed. They refused to diagnose the vehicle and suggested that they take it back to Toyota of Santa Barbara where they made the purchase. I made a second attempt to reach out to Toyota of Lompoc to ask why they refused to diagnose the car. I spoke to their receptionist and explained the situation. I asked why they are not honoring Toyota's warranty on this car? She put me on hold for a few minutes. The next person I spoke with was male and he didn't want to talk with me. He took down my phone number and did not return my call. I waited two days and ended up taking the car back to Toyota of Santa Barbara to diagnosed the issues. My family and I purchased 3 cars from this dealership in the past. We've serviced our cars here many times before and the service was always good. Not sure what's going on.

The new ownership and new management have really changed the place for the better! Friendly staff and an easy buying experience!

Very Helpfull Staff. They"ll get you into the vehicle that's right for you.

The shop I got tires put on by did not properly balance my front tires. Toyota of Lompoc RoadForce balanced them perfectly and we're polite! The steering wheel shook before at 70+ miles an hour, but the car is now perfectly stable at 150+ miles an hour.

Bought a Used TrailBlazer from Joaquin. Excellent Service and great price! Will be back for sure.

Now that this business is under new ownership, the difference in quality and customer service is night and day. I was immediately greeted by an employee
They welcomed me to Toyota of lompoc and asked me if I was looking for anybody. I told them I was just here for service and the employee directed me to the service department (I already knew where it was but the thought counts.)

They offered me coffee and snacks inside, which is completely remodeled, while I waited. My son was with me and they showed him a giant touch screen computer that he could play on while we were waiting so he was stoked.

All in all a great experience. I will probably be in the market soon so this will be my first stop!

They were great to work with and got me out of my vehicle when other dealerships in Santa Maria told me I wouldn t be able to. I drive a 2018 Camry and take my car to their service department because I trust them to take care of me. I was even contacted by their service when Apple car play was available as an upgrade on my car and they installed it at no extra charge! I love the positive vibes and quick service I receive. I will be returning when my lease is due! :)

I wish I could give them a lower rating they don t even deserve a one star. I went to get my oil changed and they recommended me to get my breaks fixed so scheduled the appointment. When I went to go pick up my car it started to jump and shake. They told me there was a problem with the suspension and to bring it in tomorrow. And when I brought it they told me something completely different. Then they accused me of stealing my own cars parts and they refused to fix the damage. I don t recommend anyone to bring their car here your basically asking for your car to get damaged.

This place services my wife's Camry and my Tacoma. They take care of our vehicles and handle the maintenance with precision! Ill recommend anyone to visit Toyota of Lompoc as they are efficient, friendly, and professional

Great 4Runner they have here!! I just got a 2019 4DR SUV SR5 2WD YEAH! Thank you Nathan Zarate and chris Pascua!!!! He can get it done!!! All their sales staff are great here. Come get your car!!!!! Orale Chuy!!!!

Didn't even deserve 1 star! Terrible treatment especially fixing recalls! Im so disappointed. Go to Toyota of Oxnard or Simi Valley...

This was really the best and easiest car buying experience I have ever had. From beginning till the very end , everyone was pleasing . I recommend Jerry Esparza for all your car shopping needs! He was a very big help and did everything he could to make sure its was a great deal and affordable!
Highly recommend Toyota of Lompoc !!!!

It was a great experience buying a vehicle with them. David was very knowledgeable, friendly and patient when I was asking questions and showing me vehicles.

A very nice place to shop Toyota vehicles?
The mechanics in service dep. are outstanding.
I will talk about the sales dep. after I tell them I reviewed and posted on G.

Excellent service department. Shane and Abel are awesome service writers and they take great care to ensure fast and efficient service.

Great staff and mechanics know what they're doing if you want work done to your Toyota bring it to Toyota of Lompoc they're good at working on all Toyotas never had a problem there they do try an upsell you on other stuff but what dealership doesn't they have to try and make a living and they're always giving you the option whether you want to do the work or not so it all comes down to your budget...

Bought a used Jeep Grand Cherokee

Took them two weeks to get the vehicle ready. Finally deliver it and 5 days later it starts having engine trouble.

Sounds fishy to me

Beware!!!

Just purchased a new Toyota for our daughter. Excellent service and management. We will be coming back soon to buy a Truck

Shysters... everyone at this dealership is not to be trusted. I recently purchased a 2016 Tacoma from Lompoc Toyota. I am picky about my vehicles and I know considering the Tacoma's popularity ordering a vehicle would be the only way to get what I wanted. I 4x4 access cab with the I4 and a 5speed transmission.
So on to the first problem in the process of buying my truck, David the salesman was slightly discouraged by my non willingness to even consider one of the Tacoma's on the lot but I insisted I wanted what I wanted and nothing less would be acceptable. He rattled off the list of options and 1 by 1 I said no to everything then he said well you have to order the access cab with the convince package if you want seat in the back. This sounded strange to me and should have thrown up a red flag, but David was nice and patient so I believed him, this was a complete bold face lie as I learned later on from Toyota of Santa Maria.
So a month passes as I eagerly await my trucks arrival, I contact David to see if he has any word on whether or not my truck would be in that month, he told me he would find out in 2 weeks if the truck would come in the first shipment of 2016's or if I'd have to wait another month for the second shipment. I told him no rush just keep me in the loop so I can put my 92 up for sale once we have and arrival date. 2 weeks pass and I drive by the dealership on my way to a job and see a 2016 Tacoma on the lot so I decide on my way home later that day to drop in and see if they knew when my truck would be in. David was not there but the sales manager Ted told me David was supposed to call me earlier that day, which he had not (or if he had he hadn't left me a message) and let me know my truck didn't come in but they had arranged to trade a vehicle with another local dealership who had gotten the model truck I ordered so my truck would in fact be there in about 2 weeks.
Fast forward a week and a half. I finished up work just in time to get to the dealership 20 minutes before closing,Ted commented that I looked exhausted as we walked into the office. I explained it had been a long week getting ready to go on vacation. After running my credit, he then handed me the contract to review. I asked him why the payment amount was nearly $50 a month more than I had been quoted when I ordered the vehicle even though they had secured me an APR .6% lower than he estimated at the time of order. Turns out they had added a $2100 extended warranty to the contract without so much as asking if I was interested in it.
So a week later I arrive home and, while sitting at AAA with my insurance agent I read over the window sticker for the first time (it had been folded up and put in the glove box of the truck by the sales man with my owner's manuals) and I'm shocked to see that there are $889 worth of options installed on the truck I had refused at the time I ordered it. and a standard equipment option listed on the window sticker that was not installed on the truck. I finished and went home and wrote an email to Larry the dealerships customer service service manager to ask him why I was not informed that the truck they had acquired for me had almost $1000 dollars' worth of added features I had declined when ordering and why no one took the time to say the truck we got you isn't exactly what you ordered. Larry never bothered to answer my email, so next I tried David the salesman, again no response. Not only did I fall for a bait and switch by these swindlers now they won't contact me. Finally I email the sales manager Ted. He's response came fast as if he was waiting to hear from me. He simply said it was not there job to tell me the truck wasn't the exactly what I had ordered and I should have looked at the window sticker closer before signing the contract. It took a number of emails for him to finally address the missing option and he stated the inaccurate window sticker was not their responsibility, and I had to take it up with the Toyota USA, and he would do nothing else to help me.

I've owned trucks & had work trucks my whole life. (62)
Dropped some serious coin on what SHOULD be my last truck I need. 2020 TRD Sport 4x4 (lame Decals removed b4 I left the lot)
So far (1st extended warranty service just now scheduled) I have had Nothing but Polite Service and all my questions answered w/out me feeling like I was a PITA...
Mostly Tech stuff ?'s as I'm no Tech Genius. So Far So good and I don't share 5 's very often.

My only complaint is the service tech left greasy fingerprints on my dashboard, airbag area & door jams. I had to return because one of the pieces removed for the airbag recall is now, not fitting tight. The service was fast & friendly & I had to go due to the recalls on my car. It is,nice to see the place getting cleaned up!