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Sales staff is very nice and forthcoming. The fina...

Sales staff is very nice and forthcoming. The finance person/sales manager is unprofessional and rude. Our first meeting did not end well as we were fed misinformation and could not agree on a price. He was rude then, but not a big deal. 2 months later we were called by the nice young salesman and was told the car is now being offered at $500 below our requested purchase price. When we went back down to negotiate the same "boss" was there and he was BEYOND unprofessional and extremely rude. We were told - after he eye rolled and was snarky AND BEFORE WE EVEN SPOKE ABOUT PRICING - that the bottom line price for that car was $17,000 plus fees. He said this in a very aggressive manner, hollering from his office! We were told on the phone the price was $16500 AND THE STICKER ON THE CAR SAID $16500! When I told him that, he began a tirade about "WHO PUT THAT ON THE CAR?!!!" Not an "I'm sorry" or "oh, I was wrong". At that point it did not matter as we were already beyond offended and decided we will NEVER buy a car from Lompoc Toyota. Which is a shame since we are all about supporting our local community. FOLLOW UP: A man I have never met made a comment in order to save face regarding pricing. We did not look up their online pricing at ANY point. We offered $17,000 for the vehicle initially, based on what we felt was fair and what we saw online AT OTHER DEALERSHIPS. The financial man that came out for the negotiation process was snarky, and unwilling to accept our offer. YOUR NICE SALESPERSON CALLED US BECAUSE HE SAW THE SALES TAG READ $16,500 and he negotiated on the phone for us to come back and try again. As I stated, we did not even make it 5 minutes before it all went to hell. It was very late and we had already gone through this process. The same rude finance man was wasting time going through the internet printing out comparisons and when I told him he did not need to do that since we already knew what we were going to pay, he eye rolled and said "OH, ARE WE GOING TO DO THIIIIIIS AGAIN?!!!" Then he stood up from his desk and hollered out "I am telling you right now, that the bottom line price for that car is $17,000 plus fees!!!" Plain and simple - he is a jerk, and unprofessional. How about a response that includes factual information and an apology.

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