Heidi Stock

Review of Toyota and Scion of Lompoc

We bought a used vehicle and everything was super ...

We bought a used vehicle and everything was super fantastic until we had to deal with the contract. Finance guy jacked up the fees so high we questioned it. Found $1,100 in bogus fees. They called it an "error". Then they raised the sales price over $400 without me noticing as I was focused on fees. Too late, we already signed and drove off. My goodness, these guys are something else. Then we found the e-brake didn't work. Being 4 hours away we took it to our local Toyota dealer. They fixed the e-brake and also a broken wheel stud. It was on the original report that these items were already fixed. Wow, so the repair department doesn't follow through either. Lompoc Toyota claimed they wanted to "rectify the issue" but they never did. I sent them receipts as requested but then they wanted positiver proof pictures of before and after repairs. I didn't ask the dealer to take pics so it's my fault now.

Honestly and Integrity are not profitable at this Toyota Lompoc dealership. Remember that as they smile and welcome you in.