Tower Bridal Gallery Review

The girls seem nice enough but for the amount of money I spent for a wedding gown & 4 brides maids dresses and then on top for all the expensive alterations, none came in the correct size & they wouldn't budge on any of the expenses for the corrections. This place is careless and over price I will never order another dress from this store.

I ended up going to The Bridal Gallery as they carry the designer that I fell in love with. I went in with a particular dress in mind and only had the intention of trying it on, along with a few others, to see what I was envisioning for the big day . Well the lovely Melody grabbed the dress I came in for, had me try it on first, and it was love at first sight. She did an incredible job at understanding what I was looking for and being able to read my emotions. She could tell that I fell in love right away and was proud to show others around the shop how lovely the dress was. Needless to say...I left with a dress. It was such an effortless experience but I felt special the whole time. I cannot wait to wear my vision of beauty!

My experience here was great, however...they said it would take 4 months to order my dress in (not sure why it takes so long when the dress has absolutely no alterations or anything done to it). This was in August. It s now late January SIX MONTHS LATER and they still don t have my dress. I m getting married in May and the dress still needs alterations.

I m really not happy with how this turned out and it does nothing but put stress on you when trying to plan a wedding. I wouldn t recommend anyone here because of this.

My experience at the Bridal Gallery exceeded my expectations by a long shot. I always knew that I wanted to try on wedding dresses at The Bridal Gallery as I had bought my grad dress there a few years ago and upon peeking into the "bridal section" I was mesmerized by the sheer beauty of the department. I had been to a few wedding dress stores before and I must say, The Bridal Gallery knows how to take care of their brides; the other places do not compare.

I was a bit apprehensive about trying on wedding dresses as I had previously tried on dresses at other stores and left feeling very unsatisfied. The second I met Maggie, my consultant, all of those feelings of apprehensive left. Maggie is a rock-star. She "spoke my language" and she knew exactly what I needed my wedding dress to be, not what I wanted it to be, by the second dress. The third dress I tried on, one that I would never have imagined myself wearing, was it. Maggie was my fairy-godmother. She understood my vision and my style and nailed every single dress she showed me. There wasn't one that I didn't like, but there was one that I loved.

I ended up purchasing the dress that day and was happy to say that the dress came WAY under my budget. Maggie never showed me dresses that I couldn't afford and when she had a dress in mind that was a little bit over budget she would ask permission to show me. I was so impressed by the professionalism and care that all of the ladies at The Bridal Gallery showed and it is clear that they are passionate about their jobs. I would recommend The Bridal Gallery to anyone and I am so glad that I was able to have the "Say Yes to the Dress" moment here at The Bridal Gallery.

I had a wonderful experience with my consultant, Angela. She was very helpful and let me follow her around and choose the gowns I wanted to try with my bridesmaids & family. This was only the second bridal store I visited but I felt much more comfortable and I had much more room than the other bridal store we went to. I was so happy I found my dress at the Bridal Gallery!!!!

I would definitely recommend a visit here if you are looking for a wedding gown.

I was coming from the island and so for time I really wish I had cancelled my appointment at The Bridal Gallery and spent more time at another store on bridal row.

The space is beautiful and I like how the rooms are organized. However, I did not find the consultant to be very knowledgeable. It seemed like she was more interested in what my fiance and I do for a living than helping me find a dress I loved. The staff overall were very friendly and pleasant for a busy Saturday but when I showed two different dresses of what I was liking (I've now been to several salons and know what I like) I was told they don't carry anything like that. She couldn't even recommend something similar (and I'm not looking for anything outrageous here!) I was told that lace is in at the moment, which I understand, but I was disappointed at the lack of selection for women who want something other than lace. My friend even suggested another style that I was liking but the only dress they had similar to was out of my budget (and my friend found it - not the consultant). I tried on five dresses and some of them were "just because" - I honestly thought the quality of dresses were not that great here. I also felt very pressured here. The consultant kept telling me that I seem to really love the ballgown style of dresses and that I should go for one of the ones I had tried on...clearly I wasn't loving them but she kept pushing anyways. My wedding is in early September and I was told that I should not put off ordering a dress and that realistically I need to order one within the next two weeks or else things will get tough. I realize it takes time and then for alterations etc but no where else has told me that I need to do it RIGHT NOW or I'm risking it.

While it looks glamorous from the outside (and inside), I'd definitely pass this store up for others on Columbia St.

What an amazing experience we had Maggie was an awesome at what she does!!!

Deanna was awesome! She was able to find me the perfect dress by taking what I liked from each dress I tried on and then finding those features all together in one! The whole process was very personal and super comfortable!

What a wonderful experience Deanna gave to our beautiful bride to be, with 5 of us in tow! Deanna made the process of choosing the best dress with skill and professionalism. She listened to the bride's wishes, and kept very organized, helping her make the absolute best choices in a process which could be otherwise very daunting and stressful! A wonderful consultation, enjoyed by 5 enthusiastic guests! Thank you so much for your gentle, sincere approach taken to support the bride, first and foremost.

I had a pleasant experience at the Bridal Gallery. I came here twice and both consultants were helpful and insightful in helping me find my perfect dress. They were patient, polite and provided feedback on what dresses suited my body and look.

I did not purchase my gown here, but the store has a huge selection of everything and the consultants here know what they are talking about. I did find the prices on the higher side compared to bridal stores in Langley and Abbotsford, but I would recommend stopping by here as they have a large selection of gowns.

My experience was above and beyond what I thought it was going to be. I can't say enough great things about Ariel. She MADE the appointment. Not only did I find my dress but we had so much fun on the journey to find it. We laughed and danced through the entire appointment. The store itself has so much variety in styles, colours and price points. The experience was an 11/10. Thank you Bridal Gallery and big shout out to Ariel - you are all amazing :)

I have had amazing service shopping for my dress! The consultants are fantastic in aiding you to narrow down style, material and different aspects of your dress. As this appointment was during COVID, the store had some restrictions, but did not take away from the once in a life time shopping for your dress. Highly recommend bridal gallery.

I would like to thank Melody for helping me find the dress!

It s been hard to plan a wedding with Covid but she worked with it and made it an awesome experience!

I did pay for the upgraded package, $75 dollars you get two hours with a senior consultant, champagne and two hours instead of 1.5 hours.
If you pick a dress with bridal gallery the $75 dollars comes off your dress in the end so getting this upgraded experience is completely worth it!

Brought my Mother in law and Maid of Honour and they sat back and enjoyed the experience with some bubbly haha. While the rest of the girls were at home on Zoom!

My Mother in law did give Melody a hard time in the beginning and wanted to make sure I tried on everything in the style I wanted to make sure I picked the right dress and Melody handled it like a champ like she s done this before hahaha.

I highly recommend the bridal Gallery s upgraded package! By far the best experience ever!

Thank you again Melody!

Lindsay

I've taken my time looking for a wedding dress and made an appointment at The Bridal Gallery last weekend. I know the style of dress I want, and I m even ready to order a Rebecca Ingram dress that I found online but haven't seen in person. TBG carries this designer, so I went to my appointment to see if there were any dresses I would love there, and if not, have them order the RI dress.

My consultant on Saturday was Deanna. This review does not apply to her, as she was a five-star experience. She was patient and made my experience wonderful, even with how busy the store was that day. In the end, I found a dress I liked. But since I was there by myself, I wanted my mom and sister (who live out of town but were visiting on the following Wednesday) to see it before I made a decision to purchase. It came down to ordering the dress I tried on that day or the RI dress.

I made an appointment for Wednesday evening to bring my mom and sister to see the one dress from Saturday. I was convinced that on Wednesday I would order a dress after my mom and sister could tell me which one would look best (even though I have never tried on the RI dress). On Wednesday the three of us were greeted by the receptionist and introduced to our consultant for the appointment to try on one dress. The consultant was not Deanna; she was an older woman who didn't crack a smile for the 30 minutes we were there. She quickly escorted me to a change room without saying much, and seemed irritated that my mom and sister didn't immediately follow. They were looking at some veils and other accessories in the store.

I quickly put on the dress and sensed that the consultant wanted us to hurry up. She came in and loosely put one clip on the back of the dress, but didn't bother clipping any other parts so I could see my shape better. I walked out and showed my mom and sister and the consultant just stood by the change room without saying a word. My mom and sister didn't love the look of it, which was totally fine, and just confirmed my decision to go ahead with ordering the RI dress. The consultant was almost insulted that my mom and sister were mentioning a few details they didn't really like. I had a few questions about the dress, and while answering, she responded more than once by addressing me with Sweetie in a condescending tone.

I told the consultant I would be excited to have them order the RI dress for me instead since I was provided a quote for it at my Saturday appointment. She got defensive when I asked if they could price match ($100 less) a different bridal store. $100 really didn't make a difference to me so I asked if I could have measurements taken to order the RI dress.

I changed into my clothes and went to the front counter for measurements. Right away, I was asked for a deposit for the RI dress I wanted to order. I wanted to talk it over with my mom and sister first, so I asked to have my measurements put on file and I would call to order the next day. By this point, the receptionist had a rude attitude and tone of voice, saying I d have to come in person to place my order and not over the phone. That s fine, I get that it s the policy, but refusing to take measurements without a deposit was something I have not come across before. She said her computer screen wouldn t allow her to open the measurements screen without first processing a deposit. By this point I had definitely got the message that they we weren t welcome if not placing a deposit. The entire appointment was so uncomfortable and they ensured we felt like an inconvenience. Even as the only customers in the store, they were so unwilling to help with anything. I won t be returning to TBG and will absolutely NOT recommend it to either of my two younger sisters or other friends, many of whom have upcoming weddings. Take your business to shops that actually appreciate their customers.

I just came back from my appointment with Ariel at the Bridal Gallery. She was so funny, intuitive, and a great listener! Very accommodating and knew exactly what would be flattering on my body, even when I didn't! I'm so happy to have had her as my consultant, and am thankful she made the experience as great and painless as possible! Thank you!!

What a wonderful experience Deanna gave to our beautiful bride to be, with 5 of us in tow! Deanna made the process of choosing the best dress with skill and professionalism. She listened to the bride's wishes, and kept very organized, helping her make the absolute best choices in a process which could be otherwise very daunting and stressful! A wonderful consultation, enjoyed by 5 enthusiastic guests! Thank you so much for your gentle, sincere approach taken to support the bride, first and foremost.

I came to The Bridal Gallery after visiting a few other stores, and I have nothing but great things to say. My consultant was Melody and she was amazing! She took her time with me and really listened to my vision. She did a fantastic job at being able to read how I was feeling with each dress I tried on, and I never felt rushed like I did at other stores. I ended up finding my dream dress, and couldn't be happier with my experience. Thank you Bridal Gallery!

My star is not for the store but for the sale associate. I won t put this against the company as I m sure they don t train staff to be rude. I had an 11am appt for their trunk show
Sale they were having on March 25th. As I was told by a staff member on the phone that all dresses are in good condition, just last seasons style that they are liquidating. I don t remember the sales staff name that was helping me. But when I came in for my appt first I was greeted 10min late as they say you only have 1hour, I already lost 10min waiting for the sales girl to come greet me. Then when I was taken in I noticed everything I tried on was very dirty black stained in the armpit areas and either the fabric was ripped or beads coming off. As I mentioned this to the sales girl she got defensive and pretty much said well this is why they are on sale. When I told her my conversation on the phone prior to coming in.
She giggled and said I really doubt you were told that and followed it with you seem really frustrated should I get u my mgr I said no i don t want to complain I was just wondering why all these dresses are damaged. Instead of her trying to turn the situation around. She continued to insist for me to complain because she said if ppl are saying this on the phone the mgr needs to be aware of falls information. I m confused so they should have said damaged clothes on liquidation ? Anyway. I found the sales staff rude and passive aggressive, I didn t even finish my appt I just left. All I wanted was a good experience and I felt that the staff just wanted to argue. And last thing I forgot to mention, the last dress I tried on she had asked me what I thought. I told her I found the dress had stains on the armpit area. And her response was for 100 we can clean it for u and walked away. I don t think someone that rude should be working there as many women come to have a good experience.

I cannot recommend The Bridal Gallery enough! They have an amazing selection of dresses and the staff is wonderful.
Bri was my consultant and she made the whole experience so amazing! She took the time to understand me and what I was wanting for my wedding and made the day so fun for my guests and I. I ended up finding the dress with the first try and Bri worked hard to make sure we were all 100% sure about it - by the end we were all in tears!
5/5 great experience!

Deanna was an amazing consultant who understood exactly what I wanted and helped me find the perfect dress! She was knowledgable, patient, incredibly helpful and such a joy to be around. Highly recommend!

Went last weekend with 3 friends to try on wedding dresses! Deanna was the lady who helped us, and she seriously was amazing. Made me feel super comfortable and not pushy at all. Would 100% recommend Dianna. My mom is away so I want to go back soon to try on the few dresses that I loved, as I think I have found the one!!

Ariel, Monika, Stacie & Sheila were all professional, friendly, welcoming, and helpful during my daughter's 2 appointments at The Bridal Gallery where she said YES to the dress! Having a full service experience including in house alterations, custom suits for the groom, and rentals for the groom's men also helped us make our decision to purchase from The Bridal Gallery. And, they price match! I'm happy to have supported a New West business!

I had an incredible experience at the Bridal Gallery. As soon as we arrived, my mother, mother in law and sister in law felt so pampered at special. We worked with the most AMAZING stylist Melody. She was incredible. She was so knowledgeable! She ended up selecting a stunning wedding dress that she just had this vision of me looking amazing in and... that was the dress! I said yes to the dress on my first visit and couldn t be happier that I did. I highly recommend the bridal gallery and specifically Melody and Shelia, I worked with her as well! Thank you so much for the incredible experience.

Eight years ago I was able to find my dream prom dress at the Bridal Gallery - so naturally, they were the first place I looked at for my first wedding dress appointment. I was a bit nervous. Lots of wedding dresses I'd seen in magazines and on other brides were absolutely stunning - I just worried about the feat to find one that I felt really suited me.

This past weekend I went to the Bridal Gallery. I had booked a premium consultant appointment. I had no idea what I wanted, or at least I thought I didn't, until my bridal consultant Deanna Hollingsworth worked her magic. I didn't have much of a vision for her to go on, but somehow she was able to read me like she'd always known me. Every dress she got me into made me feel beautiful and each gown was unique in their own way. She was attentive on the budget I had set, and I have to say the gowns were all priced very reasonably considering how gorgeous they all are.

Not too many dresses after, there was that moment that you always hear about when you just know as soon as you see it - "the one" - where once you get it on your, your heart skips a few beats and your stomach gets all fluttery and she recognized it happening in me right away! It was such a special moment.

I said yes of course, I can't believe how perfect this dress is for me I haven't stopped thinking about it since. I feel like this was truly meant to be and the stars aligned for me to have had Deanna take care of me the way she did. She was extremely knowledgeable, supportive and genuine, and it's just not often you get that lucky to cross paths in life with someone like her - especially lucky for me it was during one of the most important decisions of my life!

One of the best days in my life so far and it wouldn't have happened without her.

I just bought my wedding dress here. I had Stacie as my consultant. I had gone wedding dress shopping once before and found my experience at The Bridal Gallery a thousand times better. We went over my price range. I was asked about which styles I liked which I had no idea even though I had tried on dresses before. We went together and pulled dresses in differenttdifferent so I could try on and narrow it down. Stacie continually asked me what I like and didn't like about all the dresses I was wearing and kept bringing me new dresses based on that feedback. I ended up finding a dress I absolutely fell in love with within my budget. I never felt pressured to purchase anything. I was also impressed with their COVID practices. Stacie wore a mask the entire time. We sanitized our hands before touching any dresses. She did take pictures and a video of me in the dress I purchased and she sanitized her hands before touching my phone. I couldn't have asked for a dress I love more or a better experience. I would highly recommend The Bridal Gallery and Stacie.

I had a fantastic consultation with Ariel! She was warm and genuine and knew exactly the whimsical vibe I was going for. As a plus size bride to be I was dreading having to try on dresses, but Ariel put me at ease right away with her thoughtfulness and professionalism. The first dress was it! I, and my "bride tribe" gladly said YES to my dream dress! I am so excited to wear it on my big day--- thank you Ariel for making me feel lovely and helping me find the perfect dress!

I had a wonderful experience at the Bridal Gallery with my consultant, Diana! She was very patient and not pushy at all while picking out and trying on all the dresses we have chosen. She also paid attention to the budget I gave her and did not pressure me at all. Diana made my wedding dress shopping experience a perfect one!! I would definitely recommend Diana as your Bridal Consultant :)

Beautiful and spacious store! Beautiful wedding dresses, lovely staff, and a good collection. I especially loved the gown area where there was huge a mirror and I could walk to see the dress in action.

The entire experience was amazing. I felt super welcomed and confident that I would find my dress. Melody was a fantastic consultant and highly recommend getting the champagne experience! Very friendly atmosphere. So many dress options, it would be hard not to find your dream dress.

Barb is incredible!!! Such a super help when finding the dress of my dreams. She was supportive, and have great advice and suggested beautiful accessories. I rate BG a 4 as my dress was ordered in the wrong size and came in too small. We did not have time to reorder, but the manager was excellent and helped me find an amazing dress off the rack. I loved my second choice even better! They turned a negative experience into a great outcome. Thank you to Barb and Debbie!

Nothing but positive things to say about this place. Both Deanna and Nicole were professional, helpful and down to earth. I never felt pressured or uncomfortable when making decisions. I ended up finding "the one" here and could not be happier with my dress. Thanks, Bridal Gallery!

I was very impressed with the service at the bridal gallery! Bri was my bridal consultant and she was absolutely wonderful, so friendly, energetic and very helpful. Shopping for a wedding stress can also be a bit stressful sometimes but she made my experience very enjoyable! :) I highly recommend this place!

I loved my experience at this store! Bri helped me out, and she found a dress for me based off everything I had talked about that totally blew every other dress out of the water! She was incredibly helpful and seemed to know which direction I really wanted to go in. I would highly recommend booking an appointment here!

The staff member we dealt with was extremely rude and pretentious. Customer service and courtesy goes a long way, just not at this particular business. My fiancee tried on a dress that smelled horrendous and may or may not have been responsible for a rash she later developed. Thumbs down, so far down.

Melody was my bridal consultant when I came in and she was absolutly amazing at finding the dress for me. She knew how to read my mood and find things I would like. She is also incredible at pinning the dresses properly even if the dresses are way too big which was super helpful and makes you envision what the dress would look like properly in your size. Had such a good experience!! Highly recommend.

I came here for a bridal dress consultation and Julie was amazing! So passionate and excited about me trying on what felt like hundreds of dresses. They have hundreds of styles AND sizes, definitely start there on your bride dress adventure.

My experience at the bridal gallery was amazing. My consultant was Sheila. She was really friendly and patient. Her customer service was above and beyond. would recommend the bridal gallery to everyone.

Worst day of my life. I called ahead and they assured me that they had "hundreds of dresses in every size from 2 to 22." What they mean is they have hundreds of dresses in size 8 only and you can order in a bigger size. The consultant I had was super fake, and I could tell from the expression on her face and her fake excited voice that she was annoyed about helping the 'fat girl' which is how I felt from the minute I walked in to the minute I left. I gave her a picture of what I loved and she proceeded to not let me choose my dresses to try on but brought me two or three dresses that I immediately hated. She insisted I try them on even though I was very clear I did NOT want strapless. She didn't listen to a word I said about the kind of dress I wanted and when I finally said I don't want to try anymore dresses on, she told me that the kind of dress I wanted didn't exist in "my size" and that she knew the number of a personal trainer she could give to me. So if you want to feel horrible and have the worst day of your life then go here because they make you feel like a piece of fat garbage.

I had the pleasure of receiving assistance from Deanna at the Bridal Gallery. She was extremely professional, demonstrating both the grace and calmness that I believe is required for the bridal experience. I feel very lucky to have had Deanna's assistance in purchasing the perfect dress. She was honest, resourceful and did not pressure me into any dress.

I can not say enough wonderful things about my afternoon at The Bridal Gallery and specifically my consultant, Deanna. Despite covid measures and my own personal reservations about wedding dress shopping, Deanna made me feel welcomed, comfortable, special and I ultimately found the perfect dress for my wedding! She took time to get to know me and my dress preferences before allowing me to browse a few racks while also pulling some that she thought I would like - and it was was one of her picks that was the ONE. Thank you, thank you, thank you, Deanna! You made the experience exactly what I had hoped it would be. Myself and my guests were blown away with your kindness, knowledge and professionalism.

I went as a bridesmaid.The store is beautiful, and we'll laid out. Consultant Deanna really made the experience for the Bride,and us bridal party a memorable one.She is so nice ,professional, and just has a knack for picking out the perfect dress for you.If your getting married this store just impeccable

I found my wedding dress here and had a magical time! Ariel knew my vision better than I did myself and made me feel so special. I m the first I my family to get their dress and I won t be the last to go to the Bridal Gallery!

I had such a wonderful experience choosing my dress with special thanks to Stacey she was so kind and very helpful and very knowledgeable as to what type of style of dresses best suited my body type ! I would recommend her to anyone I know looking for a wedding dress

I came here with my mom, sister and friend to purchase a wedding gown after previously purchasing a gown from a different shop that was not flattering once it arrived. As a plus sized girl, I am always hesistant about how the shopping experience will be. I was pleasantly surprised when we walked in. The selection of gowns was so beautiful and there were so many different styles, the store was huge, and there was an entire upstairs level of plus size gowns, but I was also able to browse downstairs for their gowns as well. The consultant was so patient and pulled so many beautiful and flattering dresses for me to try on. In the end, I ended up choosing a gown (from downstairs!) that was half my budget. Would definitely recommend shopping here, the best experience from all the stores I went to.

Not only is the store beautiful, but the dress selection cannot be beat by other stores. The staff are helpful and friendly. I had an appointment at 2, but I showed up 15 minutes before and they were accommodating by beginning my appointment early. Brittany was fantastic and took the time to really listen to what I loved (or didn't love) about each dress and she was able to find me the dress I will now be walking down the aisle in. I did not feel rushed, or pushed into buying a dress I didn't like. I felt I got the best experience I possibly could have there. Absolutely wonderful!

If you are looking for a bridal gown, the bridal gallery is definitely the place to go! The customer service is superb and they go above and beyond to make the bride happy and satisfied! I was attended by Shaye and chose a dress the same day. I wanted to change it and contacted Shaye. Unfortunately she isn't working there anymore but Angela reassured me that she will be more than happy to help me instead. Angela was awesome! I was not entirely happy with the dress I chose and she helped me fix it! She gave me a second chance on the dress and I will eternally be grateful!!

They have a huge variety of bridal gowns to choose from and the store is very clean and personalized! I went to a few of them and fell in love with the bridal gallery (and especially with the customer service)!

Everyone is so sweet and amazing here!!!! Definitely suggest coming here for dresses

Some quick background: I had gone with a friend to find her dress and we got Ariel as our consultant. She made the trip such a breeze and so much fun (lots of laughs and tears) that I immediately booked my appointment to find my own wedding dress with her.
Ariel Rivera was my Bridal consultant and I cannot say enough good things about her. She knew exactly what would work for me, and even though I tried what I THOUGHT I'd like, the ones she and my mom picked were the best, and I ended up buying one.
From the beginning, she was very thorough, thoughtful, and so endearing, just a very genuine person. I never felt pressured to buy, but after the 9th dress I found it! It was my first time trying on dresses and the way she took care of us was awesome. I'm SO glad I booked my appointment here. The staff and selection were out of this world!
Also, if you're a little curvier, as my friend is, they have a special section upstairs for you with BEAUTIFUL changerooms, and holy moly the dresses are amazing (seriously my friend looked like a million bucks, they carry some fabulous dresses.)
The complimentary bottles of water were a lifesaver too, as it gets a tad warm climbing in and out of dresses. Some tips: don't eat a heavy meal beforehand (bathroom trips cut into dress time!), bring socks if you don't like being barefoot (all shoes removed!), and bring a hair elastic with you. It gets warm, you will sweat, and tying your hair back is a godsend.
HIGHLY, HIGHLY recommend!!

Had a great experience at The Bridal Gallery! My consultant Stacie was very patient and kind, listened to what I liked/disliked, and made some very helpful suggestions. I never felt rushed or pressured and she took the time to adjust little details to help take what was in my mind and bring it to life. I am so grateful for such a wonderful experience!

I booked an appointment at the Bridal Gallery after visiting several other wedding dress shops in/around Vancouver. This is by far the best gallery in the area. Benny was amazing, she seemed to know exactly what I was looking for and helped me find the perfect dress. Throughout COVID, they were still able to get my wedding dress to me on time. Overall, I had a great experience working with the Bridal Gallery. On top of that, my dress and veil were amazing.

Ended up getting my dress here and having alterations done. Friendly staff who were helpful and honest. Good variety of plus sized options and very attentive. The consultant asked questions to help narrow my selection and clarify between dresses to tailor what I was looking for. My sister got her dress here too several years earlier with similar experiences. Alterations were timely and well done.

Went for the Sample sale last week with two girlfriends. That was my second time going to BG, because I have good experience the first time there. My appointment is 2pm and I know I walk into the door at 1:45pm. After I told this older reception lady of my name and I m here for 2pm appointment, immediately in a rude voice she yells you are half an hour early! and kinda rolls her eyes. We end up going to the coffee shop next door for a bit and back to BG 2 minutes before 2pm. So glad I do not have to talk to the reception lady again, the reception gentleman is way nicer. My dress tryouts with the consultant is awesome. Though, at the end I didn t buy anything from BG on the sample sale day. Gown selections are beautiful and price is reasonable, but I would think twice before going back.

The store is beautiful. There are lots of dresses to choose from. I found my dress on my first day shopping. Stacie Harrison was my consultant and she was brilliant. I recommend her 100%

No need to shop elsewhere!

I did shop elsewhere... and felt discouraged that I would never find my dress. Consultants at other stores would tell me how incredible every dress looked even when they clearly did not suit me.

In steps Melody and the Bridal Gallery. The gallery is a gorgeous store and feels very luxurious as soon as you enter. And I left with not just one amazing dress but 2! Melody was very knowledgeable, patient, very honest and just knew what I wanted and what would really meet all my wants. She knew the ins and outs of every designer and what I could or couldn t do with a dress. She gave her honest opinion and never tried to force an idea on me. She is a true professional and super fun at the same time!

The Gallery has an amazing range of dresses to fit every style and budget. Their bridesmaid consultant Erin was also amazing and the upstairs gallery is also so stunning. This is the one stop shop! I feel I wasted my time going to any other store!

Everyone was extremely welcoming and I had a great time shopping for a grad dress here. My consultant Alina was so sweet and helpful, she found the perfect dress that I wouldn t have thought to try on and made my experience overall fun and enjoyable. Will definitely shop here again if an occasion calls for it!

I loved my experience at The Bridal Gallery. Melody was everything! She was so helpful, friendly, and incredibly knowledgeable. She took the time to get to know me, my style and what I envision my day to be. Every dress I tried on, she explained the different ways to wear it and ways we can customize to fit my vision. Not only did Melody listen and had options I was looking for, but suggested dresses she thought would work for me. In the end she was right! I fell in love with a dress that was different than what I originally had in mind!

The Bridal Gallery had protocols in place for COVID making my mom and I feel safe and still felt like a special experience. Thank you so much to Melody and the team at the Bridal Gallery!

I said yes and never thought in a million years that I would on my first appointment! Melody was amazing! She listened to what I wanted, wasn't pushing at all and really utilized the 1-hour we had. Even though I hadn't called ahead to have a premium appointment they still got a champagne cuz we decided that we'd wanted some no questions asked. She answered every question I had and really made me feel at ease with my decision. Can't wait to see my dress again and would recommend Bridal gallery to anyone who's getting married!!! Thank you Meldoy and Bridal Gallery for my dream dress

I said YES to the dress! Thank you so much Stacie and the Bridal Gallery for the outstanding service and guidance. Greatly appreciate your expertise on such a special day.

I would advise everyone to stay as far away from this place as possible. Before purchasing I was told b the sales associate what modifications would be possible for my dress (mainly making it strapless, which was the only reason I purchased the dress), they also strongly encouraged me to order a size larger than what fit, I was also told alterations would be between $500-$700 . When it arrived I tried it on again and it fully tightened falls off of my body (this can be fixed with alterations, however, if the dress was closer to my size it would significantly lower the cost of alterations), most important though is I was informed by their seamstress as well as by another seamstress that it would not be possible to make the dress strapless due to the material in the midsection.
So now I'm stuck with a dress that will cost $1700 in alterations and it still won't be a dress I love because it HAS to have straps.

Please avoid purchasing at the Bridal Gallery at all costs, I've talked with several other brides that have had similar experiences (encouraging ordering the wrong size so they can charge more for alterations and being promised modifications can be made to the dress that realistically can't). I would hate for anyone to have to go through a similar experience.
There's a very good reason they don't allow reviews on their facebook page and that should have been a big danger sign.

TLDR: was promised alterations could be made that even their seamstress said couldn't and I never should have been told that, paying over $1000 more in alterations than they said it would cost, strongly encouraged to order the wrong size of dress.

Edit: I had only lost about 10lbs which had been tracked by my doctor. Their seamstress said they could not make the dress strapless and that she heavily advised against trying. They encouraged me to size up so it could be made strapless which couldn t be done

I had an incredible premium appointment with Victoria this past weekend and said yes to the dress! She was wonderful to work with which made my wedding dress searching experience so fun and easy! I would absolutely recommend The Bridal Gallery to any bride to be!

I d highly recommend going to the Bridal Gallery! I couldn t have asked for a better wedding dress shopping experience with Amanda Leggott as my consultant. She helped me find the most beautiful yet comfortable dress that was well within budget and perfect for my outdoor venue! All the staff were lovely and kind, and I m looking forward to continuing to work with them for alterations.

Easy to deal with & super helpful & kind. So supportive & what a beautiful interior. We traveled over 14hrs to shop for our daughters prom dress & it was worth it. Erin was our girl & she was fabulous. Thank you for a wonderful experience & beautiful dress.

I had the most wonderful experience at The Bridal Gallery. We had our own private area to try on wedding dresses which was perfect, felt like I had the entire store to myself, and my consultant Melody was so awesome. She was so helpful and knowledgeable about all the different styles of dresses and what would look best on me, she pinned all the dresses to my shape like fashion designer. Mel exceeded all of my expectations for the appointment and made wedding dress shopping the best first time experience!! Thanks Mel for getting me to say YES TO THE FREAKING DRESS!

I almost got my dress at The Bridal Gallery, but in the end, it just wasn't meant to be. Despite this, I had the loveliest experience. The staff was all smiles from the moment I came in to the moment I left. Deanna was an awesome stylist, who listened to what I was looking for and gave me helpful feedback for every dress I tried on. The place was beautiful as well, especially the gallery room with the large mirror and the "runway." I could have stayed there looking at myself in their pretty dresses for hours. When I had some issues with a purchase, they were super proactive and quick to resolve it. The only thing I really wished was different was how photos weren't allowed while trying on dresses. I found this to be a roadblock in making decisions because I wanted to be able to look at how the dress looked on me in photos (for obvious reasons!). Other than that, I highly recommend!

Justine was my Bridal Consultant and I can t say enough to express my gratitude for the experience she gave me. I felt very special (like a princess)! And although I had my mother and grandmother along with me on the dress finding journey, Justine always reminded of how I would like to feel on my wedding day. She truly supported me and had my best interest the entire time.

A very wonderful experience beautiful location the staff was excellent my bridal consultant Melody was very attentive and a pleasure to work with.

Thank you for the offer of providing the contact information of a personal trainer for my friend. We actually did not require this information as she was able to find a stunning gown, and six additional dresses at a different shop. Apparently dresses in her size do actually exist.

AMAZING! Nicole was honestly amazing...such a sweet, down to earth person. I said YES to my dress after 2 visits to the store. I was super nervous to try on dresses at first, but she made me feel so comfortable. Really, all the girls working were so friendly, talkative and helpful. If you want a stress free experience, this is the place to go! They for sure had the best selection in New West if i may say so myself...tons to try on!

I met with Ariel. She was so helpful and I felt like she really knew who I was and what style would look best on me and for the wedding that we are planning. I felt like she really cared about me and wanted me to have the best dress for my special day. I was her main focus and I honestly felt like I was the most important person to her at that time. It was a wonderful treat. Thank you!

5 STARS FOR ANGELA AND THE STORE

1 STAR FOR CASSANDRA? honestly, cannot remember her name, I'm trying to forget the horrible experience.

This store is extremely gorgeous and reminds me exactly of the show say yes to the dress. We walked in with no appointment on a weekday and a consultant had time in her schedule to accommodate us. Her name was Angela and I described what I was looking for in a gown and our venue. She immediately had a few dresses in mind.

I have been to lots of stores trying on wedding dresses and have found zero dresses that I liked at all. The second dress Angela found me I almost cried when I saw myself in it. I loved it and so did my family.

She went well above and beyond her job by making me feel comfortable by asking me lots of questions and opening up to me about her life. You could tell she genuinely loved her job and seeing brides happy.

I loved everything about the dress but wanted it in ivory so she found a smaller size and held it up to me standing behind me so we could get a visual of what it would look like.

She never once pressured me to buy, I left that day not buying it because the price was 3 times what I wanted to spend. A month went by and I had dreams about the dress so I went back with my bridesmaids to try it on. I requested Angela again through the online form and indicated I only wanted to try on that dress. When I arrived Angela was at the counter and she indicated that somehow there was a mistake and they set up the appointment with a different consultant named Cassandra? I believe. She went to talk to her to see if she could do the appointment instead but I guess the other woman said no.

The new consultant, Cassandra?, seemed rude from the get go. She had someone job shadowing her that day and didn't even know her name or let her talk. The entire time I was there she was pressuring me to buy and rushing me to make a decision. She kept saying are you going to say yes to the dress?!!?! She seemed angry and like she didn't care about me the entire time. I kept saying what I wanted and she was not even listening. It honestly ruined my special moment and I almost did not buy the dress because of it. She also kept calling me dear and other pet names which I found degrading. The person job shadowing her was WAY better and when Cassandra? went to do whatever she was doing the trainee was cracking jokes and saying we should have a photo shoot. This place should hire her for sure! I think her name was manni?

The thing to take away is the consultant makes or breaks the experience. If I had Cassandra? the first time I went to this store I NEVER would have bought from here. Thank goodness Angela happened to be there that day and came to check on me. Angela is amazing! To the other consultant you really shouldn't work there if you are going to be angry.

Angela definitely made my experience and found my dress without her I would still be searching.

THANK YOU ANGELA!

*Be careful which consultant you get they really make or break the experience.

Unfortunately my experience here wasn't an overly positive one in comparison to other bridal stores I had been to. By the time I went to The Bridal Gallery, I had a "top contender" dress in mind that I was essentially comparing any new dresses to. I had a very clear understanding of what I liked in terms of lace, sparkle, style, etc. It became obvious to me and the gals that came with me that the woman helping us (I don't remember her name) was becoming frustrated with me not liking any of the dresses I was trying on. The woman even said to one of my gals "I don't know why, but I'm afraid of her saying no" (to the dresses she was bringing me). I give her credit for trying, but it also would have been reasonable for her to say they don't have what I'm looking for rather than becoming agitated. Considering the magnitude of the decision to purchase a wedding dress, I was surprised by my stylists reaction. There a many beautiful dresses there, I just didn't find the one for me.

Absolutely beautiful. 1:1 time, attentive to fine detail, very helpful, very fun experience.

Had an amazing experience choosing my bridal dress in the middle of the COVID-19 pandemic. Justine was my consultant, and allowed me so much freedom to browse the selections, asked the right questions, and eventually find my dream dress!
This was the second shop I attended to find my bridal dress. It was professional, but friendly, and I felt super confident shopping. I had lots of options to choose from and am really looking forward to my big day!

With so many unknown factors with covid, dress shopping was extra stressful but Bri made it an absolutely wonderful experience. She was super patient and really listened and picked a dress for me that I said yes to! She even helped me take pictures during trials or helped with FaceTime as my family were from Toronto. I have been to a couple of other well known bridal stores but everyone was always rushing you to get to another appointment, but Bri completely makes you feel like a bride and spends a lot of her time with you. She always had great ideas and really captures what your asking. I m still amazed she was able to grab a dress with everything I was looking for! I had an exceptionally great experience at Bridal gallery and I would recommend Bri to anyone. They have so many beautiful dresses as well! Thanks for all your help again Bri! :)

First of all, i had an amazing experience here. The staff went above and beyond to provide top customer service to me.

I came into the shop with no appointment asking if it was possible to peak at some dresses before deciding if I wanted to try on the dresses here. It was very crowded and busy, but the staff some how squeezed me in to give me a tour. I don't know the name of the woman who gave me the tour, but she took the time to assess what I was looking for and took me right to those dresses and pointed out what she thought I'd like. She completely nailed it. I saw the dress, knew it was the one.

They were fully booked when I asked if it was possible to make an appointment for the next day. The staff took their time to rearrange their schedule and was able to fit me in.

I came in the next day and Ariel was assigned to my appointment. She made me feel very welcomed, had a wonderful sense of humour, and radiated with enthusiasm. Her attitude definitely rubbed off onto my party group and it made the experience so much better compared to the other shops I have been to.

I tried on the dress I initially came here for and I knew it was the one. I didn't even try on the other gorgeous dresses. They have many beautiful modern designs for a very modest price.

All staff here have been accommodating, professional, enthusiastic, and helpful. I plan to come back here for my future needs, and definitely recommend brides to come here FIRST. The customer service along with the wide variety of selections will definitely get you to the finish line.

Thank you everyone at Bridal Gallery!

Everyone was sweet and nice. I had the chance to pick and wear anything I wanted and the consultant made sure to pick he dresses that corresponded to my taste. I cannot believe how comfortable I felt being with them and how accommodating they were with my friends and family around. I was surely hesitant to pick out the dress during this time, but the consultant made sure to make my experience special and memorable. I did not feel rushed or pressured to choose a dress. The Bridal Gallery Staff did a fantastic job guiding everyone during this uncertain time and making my day extremely special. I have chosen the dress. Thanks to Michelle and the team.

Great experience at this store with our
Consultant Amanda. We were there about 1.5 hours but found we really needed more time. There was an excellent selection and we were free to explore while there. Will definitely be going back!

My experience at the bridal gallery was amazing! My bridal consultant, Ariel was very welcoming, knowledgeable and super accommodating. Not once did I feel uncomfortable or rushed. She helped me find the perfect dress and I could not be anymore happier! I highly recommend Ariel and the rest of the bridal gallery team if you re ever on a hunt for a beautiful wedding dress. Can t wait for my first fitting!

Worked with Stacie Harrison to find my wedding dress. She was an absolute peach and really worked with me to figure out my vision for my look. She is truly great at teasing out the true reason you like/don t like certain dresses and that makes it easier for everyone! This is also where I got my high school grad dress years ago and that was a great experience too.

This review is way overdue, but now that the wedding is over I finally have time - my experience at The Bridal Gallery was my absolute favourite dress shopping experience!! I went to (too many) stores in Calgary and Vancouver and this one by far stands out as my number one recommendation. The store is absolutely gorgeous and my consultant, Ariel, was amazing. She was so fun to shop with! I would recommend booking an appointment outside of peak hours as I've read that this store gets quite busy. I went at opening on a Sunday morning and had the entire back gallery to myself! I felt like a Hollywood star with my own private dress store. While I didn't end up getting my dress here, I highly recommend this store because they have a large selection of dresses and in a wide range of prices to meet your budget. Thanks Ariel!

Fantastic experience. Cydney was absolutely amazing she really listened to what I was looking for and was able to suggests dresses I never would have picked out myself but loved! 10/10 would recommend to anyone looking for a wedding dress.

Just wanted to express my thanks to Stacie, who helped me pick my dress a few weeks ago! She really made it an amazing experience for me and I would highly recommend this place to anyone who is not quite sure what they want or feel slightly daunted by so many options! Stacie made it so easy for me by picking out some options she thought I would like based on my few requirements that it must be modest and simple etc. Thanks again!

OK, first of all it's so fancy and nice in there, and you're treated like royalty.
I went there with barely any knowledge and my consultant, Deanna was AMAZING! She knew what I needed/wanted before even I did and I walked away from there with a wedding dress that makes me feel stunning! Thank you Deanna for being so sweet, and TBG!

This review is more to confirm other ratings that appear below.
I did have a positive experience working with them. BUT I have a unique story. I actually found my dress at another store, which had HORRIBLE service (Bryans - Don t even bother going there). I found this dress there, but the women was horrendous. Next stop was The Bridal Gallery. I happened to find the exact same dress at their store. The reason why I am only giving 3 stars even though I had a positive experience with service etc. is bc TBG had removed the label of the dress and over top placed their own. If i had not tried this dress on only 30 mins, before I would have never known the designer or market price point.
I liked the dress at Bryans so while in the fitting room I actually took a photo of the label so I could google the designer afterward. It was also $250 cheaper at Bryans. TBG price matched the dress for me, but if I had not seen this gown else where I would never have known the designer until after I bought it.
So I am confirming that TBG does replace all the labels in their dresses so you can't look for it elsewhere, and that their prices are higher. Which I personally think is a bad way to do business. By doing this they are ensuring that soon to be brides can't go find their dream dress anywhere else. And must bow to their prices. Rather then being open about the designers, and offering price matches if the brides do their research after the fact.

Other then the label switching thing, it was a good experience. Be forewarned they only do fittings in teh evenings, so it is absolutely packed in there.

Got my wedding dress from here and I thank the heavens I had the associate that I did, because she picked out the dress I ultimately chose. I think her name was Shae or something similar to that (sorry it s been a long time, I got my dress in Feb 2017). My dress was a sample sale and above my budget but Shae applied a discount that brought it to under budget. She has exquisite taste and I really am grateful she was there to help me! These guys also did a fantastic job with alterations (specifically Nushin) and cleaning/preserving the gown. Highly recommend.

Victoria was fun to work with and offered great suggestions and ideas when I was looking for a dress!

Had a great experience with finding my wedding dress! Melody was so wonderful to deal with and so patient and helped me find the perfect dress. Definitely recommend Bridal Gallery!!

Perfect. Small in size compared to most but a huge selection of outfits for prom / your wedding day. I've been in here a few times with sisters and mother and I gotta say I'm impressed! Very clean inside. And very friendly staff.

Ariel was amazing! She made our experience so personalized, memorable, and special. She got all us bridesmaids involved and it just made that moment all the more amazing when our bride found her perfect dress. Thank you Ariel!

Wow! The Bridal Gallery is exactly the dress experience I had dreamed of for years! From the moment we walked in the door we were met with the utmost professionalism and attention to detail.
My consultant, Stacie, was incredible and guided us through the massive store and showed us how the dresses are grouped. She then took us to our private section and took notes on my preferences and the plan of the wedding. After that, she took us through to pick out some dresses. Champagne was popped to help us relax and enjoy too! Stacie was wonderful and insightful during the whole process.
I had my heart set on a dress for months before I tried it on, unfortunately it didn t look how I had imagined, and I was so disappointed. Stacie navigated that like a pro and helped me look at other options.
Just as I was starting to lose hope and the panic was starting to kick in, another consultant, Sheila, stopped by to check up on things. I tried on my dream dress again one more time and Sheila pointed out that the things I didn t like were totally fixable! I immediately burst into tears and so did my mother and future mother-in-law!
I FOUND MY DRESS!!! It was all thanks to The Bridal Gallery! Stacie and Sheila, I can t thank you enough

Stacey Harrison helped me find my Dress, it was my first appointment in any shop. She went with me to find dresses. And literally the first pick through tons of dresses! She found it! I couldn t have asked for better help. She was wonderful and my experience in that shop was impeccable. It s a one stop shop. No need to go anywhere else! She also helpEd my sister too, as we are both getting married in the same month (poor parents lol) but both my sister and I were thrilled, and I do have to say I m extremely picky. But she just knows how to make the bride feel like a queen. Thank you Stacey and Monika!

I was really nervous about trying on wedding dresses, but from the minute I met Melody she made the process so easy. My fiance and I are having destination wedding this November and I wanted a dress that was light and comfortable to wear and if possible under $1000.

Melody helped me find the perfect dress for a beach wedding and within my budget! She was great with my friends and family who came with me and I didn't feel rushed or pressured to buy anything. I am so happy that I went to The Bridal Gallery and had Melody help me. Thank you Melody!!

Ariel Rivera is the absolute best! I went in November for my best friend's consultation and was so pleased at the service and the way she helped my friend find her dress without being pushy. Ariel has a magical way of getting the perfect dress out of you while making you feel comfortable on an overwhelming day!

Thank you for all your help and support as I got my perfect dress!

The store is beautiful and has so much to offer!

Loved my experience.

Had a great experience here choosing my dream wedding dress, bridesmaid dresses, groomsmen and grooms suits from here. It was great to work with Sheila, the most caring and wonderful person I have ever met. Everyone was very patient and even though I had to grt fitted 3 times they made sure the dress was customised Exactly how I wanted it !!! Excellent experience from start to finish.

Stacie was excellent in helping me finding my perfect wedding dress. She listened to my needs and was extremely personable. I highly recommend looking at the Bridal Gallery and specifically asking for Stacie as your consultant.

After searching for months, my wife found her dress at this location. We are thrilled with the results.

Our experience here today was perfect!! Teresa was so helpful and really stuck with what I wanted opposed to pleasing my mom which I loved. However with that being said she did still put me in a puffy dress and veil knowing it wasn t what I wanted just to make mom happy. I got to say yes to the dress and I d definitely recommend the bridal Gallery.