Tom Kadlec Honda Review

We have had multiple issues with the service department, from poor communication to terrible service. The customer service is exceptionally poor after an apparent issue where we were told we needed a new engine block after they changed the oil, the service manager never called as promised. One of the dealership floor managers who spoke to us and again promised to call us never did. Our most recent experience involved an electrical issue where the fuel tank door would not open and after an attempt by a service employee at prying open the door with a key they told us we should bring our vehicle to a different shop. We will not be servicing our vehicles here again.

Dennis was great to work with! I will gladly come back and also recommend to my friends and family!

Jose Pagan was so helpful and helped us find the perfect vehicle for our family. Brad Anderson helped us work through the financing and was also very helpful! We love our Honda CR-V and we highly recommend Tom Kadlec Honda in Rochester, MN.

I had been having car troubles for quite a while, and had been putting off getting a new car until the last possible minute. When that time finally came, I was obviously in a bind and really needed a new vehicle ASAP. Kiefer really went the extra mile within less than 48 hours, he personally delivered my new civic to me. The customer service at Tom Kadlec is unparalleled I was treated like family, never felt pushed or pressured into anything, and always felt like I was receiving an honest answer to my questions. I would recommend Tom Kadlec to anyone that is looking for that extra effort and personalized experience.

I had an excellent experience at Tom Kadlec. I worked with Neal Moen to lease a Honda Civic. I'm not a very knowledgeable car person, but Neal walked me through the whole process, explained everything to me, stayed connected after I bought the car via e-mail, and sent me a thank you in the mail! I'm so happy with my car and the purchasing process! My mother is going to purchase a car soon and I told her she HAS to work with Neal Moen because "Neals got the Deals!". I wouldn't work with anyone else!

Just purchased a used 2016 Chevy Silverado from Tom Kadlec, and the expereince was top rate. Neal was a wonderful representative to work with, not pushy, and very professional. Neal's got the deals!

Always a great experience at Tom Kadlec. The service people are so nice and friendly. Mike was our service representative this time and he was really helpful. He explained what was wrong with our daughter s car. Not only what was wrong but how to manage that part of the car in the future. Very honest too! Won t go anywhere else!

We recently purchased a Honda Oddesy and are super satisfied with our purchase. Kevin DeCaluwe was very helpful and personable. I felt he heard what was important for us and our family. He genuinely wanted to find us a dependable van to bring our newborn twins home in. I would highly recommend them to friends and family!

Worked with Scott Siem. Always polite and courteous. Answered questions even if they might seem trivial to some. Very informative and professional. Probably would go to him again first to buy another car. Always liked working and buying from Tom kadlec in the past.

Jeff, our salesperson, was very nice and patient. He was quite helpful in our search for the perfect vehicle! Darin helped us with financing and was also helpful in helping us find a lender. He was flexible and understanding of what we wanted. It took about a week to match us with a lender but he kept us updated throughout the process. We love our new truck! Finding the truck we wanted and getting finance was a bit nerve wrecking but overall a great experience with Tom Kadlec.

Here is my fair assessment on this dealership and my interaction with these 3 individuals.
Sales guy: Nice person, easy to deal with, and very genuine
Sales manager: Good listener and respectful
Finance guy: Very disingenuous, Arrogant, Very pushy, deceitful.
Review summary: Contract manipulation, Deal cancellation, wasted time and energy.
I went to this dealership to purchase a car and trade mine off. I reached an agreement with the sales person and we moved to finalize the contract. The finance guy included an expensive warrant and GAP insurance into the contract. Initially I refused the GAP insurance but he was able to persuade me to buy it. We complete the contract I took the car home to my family. Everyone was excited to have a new car and most important my kids loved it. Unexpectedly I review the contract on the second day and find that my traded car was valued $1000 less than we agreed. I called the dealership and they decide to rectify the mistake. In the meantime, I grew suspicious about the whole deal so I started doing some homework on the warranty and I realized I was overpriced. I informed the finance guy that I was not interested in this warranty and would like it removed. He makes a fuss and says he would tear the whole contract because I am requesting to remove the warranty. I was shocked by his behavior so I decided to speak with the sales manager. I spent about 3 days to get the deal done and I didn t want an arrogant finance guy ruining it. In addition to that there is the virus pandemic going on so I was risking my health buying this car. The manager gives me a new contract but then the finance guy asks me to sign a paper to forgo some of rights. It was unusual for a dealership to request this so I refuse it. Finally the deal was cancelled.
I will not recommend this dealership. If you happen to go to this dealership be very cautious of their deceit especially the finance managers. Be mindful of the contract you are signing, specifically the WARRANTIES!

Dear Consumers!

Please Look no further than Tom Kadlec Honda!! I can Honestly say that I have never in my day have had a better Salesmen than Mr. Bob Coates. One of the best salesmen ever. He not only sold me one car but two cars 4 months apart!! Love this Guy!! He knew the cars he sold me up and down. Buy from him and mention My name Jamie and the great stories we have and the laughs!! Who says that buying a car can't be fun?!! Well i bought two from Mr. Bob Coates. Please buy from him and mention my name for a good ol' time buying your next New Honda!!

Stop by and ask for Ethan Wilkemeyer. This was my first time purchasing a vehicle from a dealership. Ethan was professional, knowledgeable, and customer focused. Great experience. Thanks for taking care of us Ethan!

I worked with Andy Gostomczik. He did a great job in helping me get my new Honda Civic. He was friendly and patient and answered all the questions I had before and even after purchasing. He helped make my car buying experience a good one!

Came into the dealership Looking to purchase a 2021 pilot special edition the sales person Mo and the finance manager Max were able to help me out to purchase a new vehicle not only did it take quite a bit of time just because I did not know what all the options were when it came to financing. However they went above my expectations to make sure the vehicle was in my budget! I couldn t ask for better people to work with because of how kind, patient, & thought they were of my needs! Thanks for the wonderful experience!

Had an experience with a down payment on a car. Kiefer Bartel, Pre-owned manager, was great to work with during this. He was the kind of man we all hope to deal with. I would be glad to buy from them.

Excellent work, and Customer Service by the entire team. They ensure that you understand their analysis, and are comfortable with the action plan before they take any actions.

My car suddenly stopped working while visiting Rochester, MN. I was 5 hours from home and was frustrated and very cold with the winter weather. Michael Dahl was able to work with the service tech and identify the problem and get it fixed so that I could get home. I was so thrilled with their customer service for someone who wasn t normally their customer and just needed immediate help while on the road!

Service was quickly scheduled with a convenient after hours drop off option. My repair was diagnosed, and they handled all the paperwork with my service contract company. Friendly, courteous, and a car wash too!

Honda dealership in Rochester MN. Service that exceeds customer expectations in all aspects of your vehicle and service to
keep you going.

Had serious car trouble in Rochester while in town for a family health crisis. The Service Advisor took great care of us, and got us back on the road in just a few hours

I started bringing my vehicles over 3 years now, my service advisor was Derek I was so happy with his customer service attitude and advices. Unfortunately, Derek left for unknown reasons then now I have a hard time dealing with adviser he is not helpful with his suggestion or options. He need more improvement to look after customer satisfaction.

Update: because of this upper google review, I am no longer Tom Kadlec Honda customer. Service manager called me and said sorry we do not meet your expectations: I suggest to pick up your vehicle and no longer bringing business anymore.

Jose Pagan, our salesman, was very knowledgeable, took his time and was able to answer all of our questions about our Pilot Elite. When closing the deal there was no pressure to close, and we came to a fair deal for both us and the dealership with a minimal amount of negotiation. Jose then thoroughly went over all of the vehicles settings and options with us. I heartily recommend
Jose to anyone who wants a mature, and polite salesman who listens to you.

I worked with Andy Gostomczik, who helped me buying a pre-owned vehicle. While we were working together I found him extraordinary honest and a reliable person, not only being friendly. I strongly believe that having Andy as my salesperson should be one of the best experiences in this city!

Our sales person was great, low key with very little pressure. Josh reviewed the features of the car and let the car sell itself. There was some negotiation, but seemed fair.

I had a small dent in my front fender and the body shop took it out within hours. You wouldn't even know I had the dent to begin with. It's perfect. Thank you!

Andy Gostomczik at Tom Kadlec has been very attentive to our needs in finding the right car for us. He answered all the questions we had. He was very upfront negotiating the price of the new car and for our trade-in. Compared previous purchases of Honda cars, I must say that purchasing our new Honda from Andy has been one of the easiest and stressfree experience I had. I'll definite return to him when I need my next vehicle.

Brad Dahl, again, was very helpful and everything went smoothly

Was waited on right away and got the job done fast and right very pleasant people to work with

Jose was very helpful and patient in accommodating my unreasonable demands regarding personal transportation. During a test drive, he kept telling me where to go, which I suspected was a kidnapping-for-ransom attempt (I did arrive, after all, in a 2004 Civic, which everyone knows is a marker of the elite), so I resisted and only made left turns. You can imagine my shame when Jose explained that he wanted me to see the blind spot camera in action! It was amazing, and we shared a good laugh over it.

After several failed talks and the threat of building a giant wall (I banged my shoe on the desk while yelling, Jose smiled politely and called me sir), we struck a reasonable deal that left Jose with my Civic and me with a tickertape parade showing off the finest in Japanese engineering, which my dog promptly vomited in upon arriving at home.

A+, would experience again.

The salesman Pedro was very friendly and helpful. I would recommend them to anyone that is buying a car.

Bought a second CR-V for our family today at Tom Kadlec. Max Weisheipl, the salesman who sold us our first car there, has since been (very deservingly) promoted to finance. We were lucky enough to have Max complete the finance paperwork on our purchase today. He made a dreaded portion of the car buying experience fun, relaxing, and easy. Max is among the top reasons we find ourselves going back to Tom Kadlec any time we're looking for a new or used automobile. Next time you're at Tom Kadlec, do yourself a favor and find Max. He'll no doubt make your experience as pleasant as ours have been,.

Had a great experience with the Sales s team at Rochester Honda. After a few minutes they were able to determine the perfect I was looking for. Transparent pricing and helpful at every decision I needed to make. Seriously a half dozen emails and I was driving home in the perfect car.

Highly recommend Tom Kadlec Honda!! Worked with Kurt and Garrett, they were amazing, explained everything clear. The two made my wife and I feel comfortable with the whole experience. Very knowledgeable and we felt they were looking out for us, not just to make a sale but to get a reliable, affordable automobile for our family. Thanks again guys for making our car buying experience the best we've ever had!!

Top-notch dealership in all respects. No pressure applied; sales person was extremely helpful and very knowledgeable. Highly recommend.

I was looking for a specific vehicle after my previous was totaled. This led to me driving multiple hours to look at models. The most common thing I experienced was once the conversation turned to money, the salesperson stopped listening to me and tried to push me into a deal that I couldn't afford. Not at Tom Kadlec Honda. When I called the dealership about the vehicle I spoke with Byron Call to find out more about the vehicle. Bryon went to the service department and found out everything that had been done to the vehicle and got back to me very quickly. I asked if I could take the vehicle to a private mechanic for a pre-purchase inspection and Bryon actually insisted on it. I decided the 3.5 hour drive was worth it. I arrived 2 hours before close and Bryon gave me the keys so I could take it to get inspected. It took a while but when I got back it was 10 minutes after they closed, Bryon was still there. I made a cash offer on the vehicle, honestly not expecting them to take it, but to my surprise Bryon said they did. Within 30 minutes I had all the paperwork done and had the keys to my new vehicle. Bryon was really personable and respectable, he wasn't the slightest bit pushy. It was really obvious he loves his job and wants to help people find the vehicle that is right for them. I definitely recommend going to Tom Kadlec Honda and having Bryon help you!

After either buying or leasing 5 vehicles from Andy Gostomczik at Tom Kadlec, he was the first person we talked to when looking to purchase our son s first car. He is always very honest and informative and gives us the time we need to make our decision. It is such a great feeling to have someone you trust for such an important decision. We will be back next time!
Bruce and Theresa Meldahl

Mike Dahl helped us at Tom Kadlec Honda. We had specific criteria, and wanted to test drive only certain cars. However, he showed us a Subaru that was not on our list. It met our criteria! Turns out Mike knew what we needed more than we did!! The buying process was fast and painless, and Mike was caring enough to give a phone call a few days after purchase to make sure we were happy!

I recently bought a Ridgeline from Tom Kadlec Honda, and this dealer exceeded my expectations. The entire staff here was very helpful and courteous. Salesman Neal Moen was patient and professional, spent time to make sure I understood all the controls and settings, and he made sure the vehicle was spotless before I drove away.

Santiago and Matt were great to work with! Highly recommend!

Neal was eager and willing to assist and help with our questions and choices.
He was also friendly and kind.

Where to begin, Schyler at the Tom Kadlec Honda surpassed our expectation and some! We travel from a couple hours away to look at a truck we found on the website and we were not disappointed. Upon arrival Schylar greeted us at the door and made a great impression. We talked trucks and what we were looking for, and after a couple minutes he had us figured out. He stepped away and pulled up the perfect truck. We took it out for a test drive, and not any test drive, we hit highways, backroads, city driving and high speed on ramps. Once we got back to the shop we decided it was ours. After meeting with Derek (who was absolutely amazing)to finalize the paperwork, we were off (9:30 p.m.)! We closed down the shop and started on our 2 hour drive home. If only that was it.... a couple miles down the highway a deer appeared out of nowhere and BOOM! minutes into owning into the truck it was put to the test and won. We contacted Schyler, who is now half way home, and let him know what happened. He assured us of the insurance grace period and helped settle our nerves. We were able to drive all the way home, thankfully, and the next morning we got a call from Schyler checking in on us. This surprised us the most because normal salesman are usually done with you the moment you leave the lot, not him. He would continue to check in on us as the days went on and it really meant a lot as an employee of the business and as an individual. If you haven't caught on yet, I would HIGHLY recommend Schyler for your next vehicle not only because he knows his cars, he also cares about his clients through and through.

We will be making a special back to Rochester, MN just to stop in and say hello from now on!

Thank you Schyler!

The products they sell are top quality. Very friendly and knowledgeable staff. The auto-service tends to rip you off, so be careful by asking exactly what you'll be paying for prior to the service.

Had my Corvette detailed and they did a great job. Would definitely recommend their detail shop if you want your car to look as if it were new again. be back again in the spring.

Front desk lady and sales lady were very helping and nice. The finance guy was not. He was very pushy and when I started to second guess my purchase choice because of the Very high interest rate and Payments, he became condescending and apathetic and rude. Just be careful who you talk to there I guess. Many of the sales people appeared very helpful and understanding. Hopefully you get a different finance guy than I did.

Bought a 2014 Nissan Pathfinder from them a week ago. 15 minutes after we left the lot check engine light came come to find out it needs a new catalytic converter. 2 mechanics I've talked to both said no way did they not know their was an issue and that they hooked their computer up to it and just cleared the code and let it go. I do believe this is an illegal practice. Come to find out vehicle also needs an alternator and a battery. Very shady place to buy a vehicle. After we bought a 07 Camry from them a body shop person noticed something wrong with the bumper and said it had been in a crash, of course toms never disclosed this to us. Only reason we didn't make a big deal about the Camry is it was a great running car and had bumper fixed for cheap. Never again will we do business withToms

Love Tom Kadlec Honda. My entire family goes to them for their cars (or vans and SUVs) because they're knowledgeable, understanding, and efficient. They never try to sell me anything, their goal is to put me in the perfect car for my budget and my lifestyle. I doubt we'll ever go anywhere else, since they make the arduous task of car buying so easy.

Bought a certified used Honda CR-V from Tom Kadlac Honda. Neal Moen was our salesman. He was super - very knowledgeable and friendly - no pressure - found the perfect vehicle for us.

I spoke at length with "Pedro" regarding a possible trade. Although it didn't work out, he provided thoughtful, helpful, insight into the vehicles and was very professional. I wouldn't hesitate buying a vehicle here.

Purchased used vehicle through Andy Gostomczik and it was an excellent experience, with no pressure and good focus by him on what we were shopping for.

I have trusted Tom Kadlec Honda for both products and services. Their service team has been excellent. My family and I truly appreciate it.

Thanks!

Sincerely,
Nghiem Hoang

Brian Copp was my salesman and I was Extermley Impressed with his skills and attitude! We Have Hope again with our Younger Generation! Awesome Young Man!

Easily the worst car buying experience of my life. They were upset that I didn't want to use their financing department and pushed really hard for me to use their finance guys. Even though I declined their finance guys, they insisted I fill out a credit application otherwise they wouldn't sell me the car. They said I needed to fill out a credit app in order to do the purchase agreement even though I was going through my local bank, which is a flat lie. When I refused to fill out their credit application, they finally relented. Since I refused their financing they refused to take a down payment on the vehicle, they insisted that I return within 24 hours to purchase the car or they would sell it to someone else. My bank was really good and got loan done ASAP. When I returned the next day with a cashiers check for $28k to buy the car, they insisted I sign a waiver to release my personal information to 3rd party marketing. This was a Tom Kadlec form, not for Honda Corporate. When I refused to sign their release, because I didn't want my personal information sold to 3rd parties, they said they would not sell me the car unless I signed the release. I had the check in my hand for the full purchase price and they refused to sell me the car unless I signed a form allowing Tom Kadlec to sell my personal information to 3rd parties for the purpose of marketing. I eventually relented and signed the form and bought the car. A 2014 Certified Honda Pilot. It seems to be a good car, however I have found some things on the car that show Tom Kadlec Honda went the absolute cheapest way to get the car ready for resale. I should have walked away at the beginning when it didn't feel right with the financing push, but I wanted the car. Hopefully the car turn out okay in the long run, but I will never do business with Tom Kadlec again. To Tom Kadlec, feel free to contact me to discuss, I believe everything written here is truthful.

I went in for an oil change and Steve Peters reminded me that my car was due for other services including brake inspection and free tire rotation. The experience could not have been any better. I got free food and drinks, a free morning newspaper and a free car wash! My only complaint would be that my car was ready so fast that I didn't have time to finish the article I was reading:)

Never purchased a vehicle from TKH or TKK but i have talked to a few salesman who were great.
The company i work for has done some business with them, that doesnt involve purchasing cars and the staff is awesome, we enjoy doing business with them, they make it a great experience everytime.

I am always amazed at the amount of Inventory they have, they have had to expand their lot already, and the shear amount and diversity of the used trucks they have in stock is unrivaled in this Area. Give them a look if your in the market for a vehicle.
The new dealership inside is gorgeous, they did an excellent job.

Super easy processing setting up a test drive. Very customer oriented, and easy to work with. Held true to everything that was promised and will always be a repeat customer there. Great sales staff and finance staff.

My car was stolen then recovered with no keys. I purchased few keys on the internet and I got my vehicle towed to Tom Kadlec Honda to get them cut and programmed and I was quoted $75 for the job however, when they tried to program them, they couldn't because, apparently, they didn't have a chip in them so I had to buy a key from Honda who quoted me $199 all included (new key, programming and tax). Next day when I went back to pick up my car, I was charged $50 extra for cutting the keys the day before. The invoice clearly states that I was given a written estimate which was not true. I was given a verbal estimate and was told that the cost would be $199. I was also told that the cutting is included in the programming cost of $75 and the key quantity does not affect the price.

worst experience for buying a car ever. I did all the foot work all I needed was 1 peice of paper for my bank to buy a truck. still made me talk to finance still made me wait hours. then the bank couldn't wire them money if I wanted the truck same day. what should have taken 30 mins or less took my entire day. Love my truck the people that work there are nice but I told them flat out what I needed still took 6 hours of my day. I will not but another car here

This was my first experience in purchasing a new car and in dealing with Andy Gostomczik, I found that the stereotypical negative perception of a car salesman couldn't be further from the truth. The only thing I was sorry about was not being able to meet him in person! Being from Duluth it may have been a stretch to drive to Rochester to buy a new car but Andy listened, reacted timely, kept me up to speed and certainly made it difficult to say no. He even extended his service to meeting me in Minneapolis! His very personal nature and positive rapport with his dealership as noted by his willingness to deal and discuss is greatly appreciated. I know quite a few folks in Msp & Southern Minnesota and won't hesitate to recommend calling Andy at Kadlec Honda.

I brought my Honda in for an oil change. All was handled quickly and easily. I have found the service department very efficient and accommodating....A special thank you for Service Advisor, Blake and Technician, Spencer for their assistance.
I recently had work done on my Honda at the new Tom Kadlec body shop. I had excellent service there, as well. Thank you, Jason, for being patient with my phone calls regarding the time line my car would be in the shop. I am impressed with the efficient manner in which my car was repaired as well as the respect I was shown as a customer.

Just leased a brand new Honda Civic here from a great friend Kenny Mey!! Best car buying experience ive ever had. They traded in my 20 year old Acura which was amazing to get off my hands. Now i dont have to worry really about anything! Everything was about as smooth as butter. Would highly recommend.

This is a 5-Star Plus car dealership. Byron Call, Mike Dahl, and the rest of the team at Tom Kadlec are upfront, professional, and downright neighborly. We traveled 400 miles to purchase a vehicle, and it was worth every mile. We spoke on the phone regarding the details of the vehicle, our trade-in, and the purchase price. It was just as Byron said, with no catches. I cannot say enough. If you're looking for a vehicle, give Byron a call. If they have what you're looking for, this business will not disappoint. Also, Tom Kadlec Honda is a beautiful facility and we thank you for a pleasurable experience.

Fantastic auto-buying experience! From my first contact with the team at Tom Kadlec Honda to their follow-up, I was impressed with every step of the process. My sales consultant - Andy Gostomczik - was great and I would happily work with him again.

They always do a good job and even apply coupons that I don t even know about.

I brought my car in for a recall and everything went smoothly.

Just took my 2016 CR-V in for it's first oil change and my experience was so pleasant I will definitely go back for future oil changes/service. Adam was my Service Advisor. He made me feel as if he had all the time in the world to answer questions - even wrote down for me what the next service check would be for, when to bring it in and what to expect the charges will be. Cody was my Technician. The car was done in a very short time and was returned washed. The service area itself and waiting area were very clean with a large selection of complimentary refreshments. My experience could not have been better. Excellent service!

Jose Pagan was a great salesperson who helped me with our purchase of a Ford Expedition.

I had Schyler as my sales person today and he couldn t have been any more helpful! I love my truck and I owe him and the dealership a huge thanks! Great place with great deals!

We ve purchased our last three cars here. Jose sold us two of those. He s the best. He ll find the driving solution that s right for you and won t try to encourage you to buy a vehicle above your price point. We also have our cars serviced at Tom Kadlec. The service department is top notch.

Fantastic service department. My service advisor was Dennis Thomson. He was thorough and communicative. My repair was accomplished in a timely manner & vehicle was washed! Perfect added plus! Reasonably priced excellent customer service. Five star rating from this customer. Thank you Tom Kadlec service department, thank you Dennis!!!

I rate my recent service at Kadlec Honda as excellent - 5 stars! Brad Dahl, the Service Rep, was very helpful and responsive to my questions. Thanks to Brad the overall experience exceeded my expectations. I highly recommend Kadlec Honda.

Neal was very helpful when my husband and I wanted to look into and purchase a CR-V. Derek from financing was also very friendly and made the process a breeze. Overall, we had a great experience and are so excited about our new car. I highly recommend this dealership!

Very pleasant staff who make sure you know what needs to be done and what may need to be done at your next appointment. Thank you Brad D.

Had an oil change done on my Sierra. No appointment needed, in and out in under an hour. I had my boat trailer tire in the back and they even repaired the slow leak in that. Beautiful facility and waiting area. Blake in service did a fantastic job! When my truck was completed, to my surprise it was parked inside, washed and vacuumed. Would definitely recommend!

Absolutely awful experience trying to buy a car from this dealer. Saw a 4Runner and a Lexus RX330 online that I went in to test drive. When I got there, the salesman told me that the 4Runner was getting a new tailgate and I couldn't drive it until it had been replaced. I then asked about the RX330 and he told me they couldn't find the keys to it, but he would call me once they found them. I waited 3 days and didn't hear anything, so I called and was told that the 4Runner had already been sold. Someone bought it "as is", I asked who buys a car without being able to drive it, as I was told I couldn't drive it until it had been fixed. They said that wasn't a rule and don't know why I was told that. They then continued on to say that they still couldn't find the keys to the RX330. 7 days after my initial visit I went down to the lot to see if they had anything else to consider and I saw that the RX330 had been moved from where it was previously parked. Great! I can drive it now. Went in the next day to test drive it and they told me again that they couldn't find the keys and tried to get me to buy a Lincoln crossover. I said I was only interested in the RX330 and they said they would call me once the keys were located. Never happened, so I went and bought a GX470 from a different local dealer who knew how to sell cars to people interested in them. The communication of this dealership is terrible and I always caution people about buying a car from them.

Drove up to Rochester on a whim one Saturday and decided to look at Tom Kadlec for a used CRV. Worked with Max. He was extremely friendly and accommodating. We did not buy that day but decided to later in the week and because of our extremely busy schedule they literally bent over backwards for us in every aspect of the sale. We will definitely buy our future vehicles from them and recommend them to others.

We came into the dealership expecting to purchase a LX Sorento and ended up buying a EX Sportage. Tim Sexton guided us through the decision making process helping us decide on the right car for us. Thanks Tim for your help and guidance.

Guy Baldauf and Jason Sands were great to work with! They each were very helpful in their roles throughout the entire buying process. Guy really made sure I was able to get the Honda Fit I would be happy with for years to come. I will definitely be recommending both of them, as well as Tom Kadlec Honda, to friends in the area. Thank you!

We were in Rochester for medical care and realized that the van needed service. I made an appointment and everything was handled Great. Thx again to all the guys in the service department!!!!!

Recently bought my first brand new car from Duane Laitinen he made the process very fun and easy. I highly recommend stopping by and asking for him if you want to have a no stress fun experience when purchasing your new car!

Went in for required regular maintenance and have the car detailed. I was disappointed with the detail work. The inside windows were streaked and the front inside windshield was not even touched. Leather was cleaned and also the carpet. The car looked like they drove it through a car wash and blow dried it. There were dried water spots on the car. For the price I paid it was a very shabby job.

My experience at Tom Kadlec Honda was excellent and my wife and I were happy to do buisness with the dealership. Jeff Nelson was our salesman and was very helpful. We recieved a fair price on our new vehicle and will most likely return if we decide to pick up another vehicle. Thanks for your help and we a extreamly happy with our Vehicle.

Brad Dahl did an excellent job taking care of me on my last maintenance visit, and I love that I got an unexpected clean car out of the visit as well!

I won't give the one star rating since my dealings with Tom Kadlec were very short, and I see they have a good reputation normally. But I basically went in with a trade in vehicle and was interested in leasing a brand new one. They lowballed me so badly on my trade, I got very upset but remained patient enough to see if they would come up at all. They would not budge on their offer, so they lost a sale quickly and I went to Motor Inn in Albert Lea where I secured $2,500 more for my trade than I was offered at Tom Kadlec. Maybe you should be a little more generous next time.