Tim Lally Chevrolet Review

We've been here ever since they were on the Bedford Auto Mile and their service department check in is extremely slow and unresponsive. If their peak times are known why arent they catering to this time slot. Extemely dissapointed and trying to remain loyal.

If u want to be treated like your family come here. I had a great car buying experience!! They worked very hard for me and i would recommend to anyone! 5 stars Thank you Tim Lally Chevrolet!!!! Thanks George Cada and James Zurzolo!!!!

You guys always treat me like family everybody is friendly and go above and beyond to get me in a vehicle

The process took the entire day but I'm grateful that the team took the time and worked with me and got me the best they could, a brand new Malibu.

Brenda from Tim Lally was AMAZING! I came in feeling discouraged and she got me in the car I wanted at a WAY CHEAPER rate than other dealerships quoted me! I can t thank her enough!!! Go see her!

Great if you have 2 &1/2 hours to spend for an oil change. Severely understaffed. The employees are doing their best, but I will not be back for service or purchase either.

Fantastic facility. This was one of the best car buying experiences I've had.

Couldn't have asked for a better car buying experience.
If you go into the dealership and are looking for an excellent salesman, ask for Chris Brickel. He went above and beyond to meet our needs and accommodate our unique situation. He never put any pressure on us, while also working to get us the best deal. We will definitely be repeat customers of his. Chris is an excellent salesman, and just an all-around excellent person. And if you don't use him as a salesman, make sure you thank him for his service to our country, as he was a Marine.
I would reccomend Tim Lally to anyone looking to buy a quality vehicle. Their approach to serving their customers is unrivaled.

Compared to the other place that took my money and never fixed the problem l was having with my brakes Tim Lally checked everything... replaced the defected parts now my vehicle is noiseless... one trip fix, this is where I will be taking my car for repairs

While waiting in the entrance bay to have my oil changed I had to wait in my car for almost an hour. Employees walking back and forth but, no one is taking to me. Also a customer who came in after me was taken care of before me!! What's the point of having an appointment at a certain time if the service department won't serve you.

This is ALWAYS very important TO us OUR AUTOMOTIVE INDUSTRY BUSINESS IS TOP NOTCH!!!

Collision work done to excellence and ahead of schedule. Thank you.

No complaints, I purchased four vehicles in my lifetime from Tim Lally Chevrolet. The staff was very patient,friendly, extremely helpful assisting me in leasing a new vehicle.

Yesterday I decided to go to Tim Lally and browse around for my first potential car. As soon as I got there I was greeted with Chris Brickel awesome customer service. He was so great with helping me and my friend determine what we should do even though we did not leave with a car we will definitely be back. He answered any and all of our questions and was straight forward with his answer he didn t mislead us in anyway just to make a sale. He took his time and educated on everything there is to know about getting a car. I appreciate his lovely customer service and more important am grateful for his service in the Armed Forces! Ps. We ll be back

Sincerely,
-Charlie and Mariyah

We have purchased 5 vehicles from Tim Lally. We've worked with Henry since the first vehicle. We are pleased with the service and attention we received and we plan on continuing doing business with Tim Lally. Take care of your customers and they will take care of you.

Joey Hurtuck was excellent on helping pick out a vehicle for my family. I know where I will be going from now on. Keep up the good work, thanks again Joey!

My mechanic "Keith bush" was wonderful. Very thorough and explained everything very well that I could understand what was wrong with the truck.

I was traveling from Omaha NE to Milford DE. I was close to Cleveland around 6pm and the 2015 duamax I was driving had an exhaust sensor malfunction. Being on a deadline delivering this truck to a job site with supplies I needed this truck fixed ASAP. Saturday morning I pulled into Tim Lally Chevrolet and explained the situation. The service manager Camille P. came to my rescue, got the truck right in, diagnosed, fixed and I was back on the road within a couple hours. I was very pleased with the service department and especially the service manager being prompt and professional. Would highly recommend!

Kelly G.

My salesperson Dion was very kind and respectful and treating me like a human being. He made my experience wonderful and at ease. Staff was professional. This is a honest establishment.

Tim Lally Chevy. Went to purchase a new 2020 Tahoe and the sales person named Tamara was amazing. Very Professional Car sales rep i have ever dealt with. Efficient and delivered on time. Thanks again.

Nice, clean, and bright showroom . Worked with Nathan Mrowca. He's a no-nonsense salesperson. Very professional. Great experience. Ask for him by name

Although I was not the one purchasing, the staff that helped my friend made it a memorable and fun experience.

The Best place to buy and service your vehicle s they are the friendly and very professional

This dealership is the worst dealership I've been to. Only went because it's so close will go elsewhere next time. Maybe they should hire more employees and provide better service for the price.

My tags expired on the 10th no one called me to come and get my plates finally I noticed my place yet expire I came by to pick them up on the 17th thank God I didn't get a ticket

Had a great time making a car deal. Easy and efficient. Chris Brickell was a great salesman.

Wonderful Service Technician, comfortable waiting area, friendly atmosphere, excellent service, and thank you for washing my car. I know my Camaro is in good hands!

It was great. They are practicing social distancing and wearing masks. I was told it would take about an hour and it did. Everyone was nice and the place was very clean

Anthony Forman is a wonderful Service Advisor. Definitely recommend for all your vehicle needs at Tim Lally Chevrolet. Anthony does a great job within a promised time-frame, is very knowledgeable about the vehicle, communicates with the customer in a courteous and professional way, offers reasonable and transparent estimates for the work and makes sure that your vehicle is taken well care off from start to finish. There are many Chevrolet dealerships out there, but call Anthony Forman at Tim Lally for two minutes and you won't be disappointed.

The big charger that is available for use has not worked for over two weeks and they have no intention of fixing it. Any business who doesn't care for the facilities, doesn't care for it's customers

Once again my salsman Joey Hurtuk and Mike Lally's Team knocked it out of the park with amazing attention to detail in my purchase experience! This is my 4th purchase from them in less than 2 years!

Vidi is great, extremely professional and goes above and beyond to make sure you are taken care of!!!! The whole staff and dealership are great people and make you feel like your at home!

The experience was amazing and I felt so welcomed. I first met Tim who was so kind and listened to all of my needs. I explained I came from another dealership where the customer service was terrible. He made sure this last experience would be one to remember. He then introduced me to Henry. Henry was very professional and didn't pressure me at all. He let me know that your first time purchasing can be extremely stressful but he was there to help. He treated me as if I were family. He went over and beyond to make sure I was completely satisfied. He followed up as promised and even dealt with a little attitude. August 4, 2016 I picked my first car up on the 1 year anniversary of my grandmothers death. That day was extremely draining but Henry welcomed me with open arms. We had to finalize some paperwork and this is where I met Mike. In the middle of getting everything signed I received a call from my sons daycare that he needed to be picked up. Great! I'm trying to handle business and my son is having a tantrum because he has been at the daycare an entire 17 minutes over his normal time. Frustrated, emotional and drained, Mike told me to "go get your son and don't speed." It was that moment I knew I was in the right place. My son and I drove off the lot in a brand new car. Not only was my son able to witness his mother purchase her first car but my grandfather who is 91 was by my side. My son, who now thinks I'm rich, can make it to and from school in a reliable car. My grandmother led me into the right dealership, the same one she dealt with years prior when she purchased her first car. Thank you Tim, Henry and Mike. You guys are stuck with me now :)

Very professional went beyond to get the vehicle of my liking

It took some time, but I got the car I wanted. Daron S. was my salesperson, he was great!

They are not honest people they cheat and lie you really have to make sure your reading everything because they will lie to you and then put something else on your paperwork
Don't trust anything they say please stay away from this place please
PLEASE!!!!!

This was the third time our 2015 Impala was in for service, a car which we have had since January 29th, 2015. First was for malfunctioning door handles, second two times was for the navigation center unit. They had the car for three days, and the only work they completed was an update to the unit. Instead of trying to find a solution, my wife and her phone were blamed for the malfunction. How can a dealership sell a car that is supposed to work with your phone, more specifically an iphone 6, not anything super special, and then blame the phone when the car malfunctions. I simply do not understand. Not very happy with the outcome of the visit or the service we recieved, and the car is likely to be back as the problems persist. Literally Joe Hurtuk is the only reason we come back.

Update April 15th, 2015.

The dealership reached out to us last week with the intent to rectify the problem. However that turned out to be all talk. The Impala went back into the shop for the fourth time since we have had it on Monday, April 13th, 2015, which is just a little over two months from date of purchase. Again for the My Link Navigation and also for a front camera service warning (which is a new problem) that came across our dashboard over the weekend. They are returning the car to us as after two days, telling us that the solution is to not use her phone with the car at all. This is absolutely absurd. How can you advertise/sell a car to do something, and when the car cannot do it, say that the phone is to blame. Other than the original deal with Joe Hurtuk, this whole experience has been terrible. And the cherry, or should I say lemon, on the cake is that we are stuck with this terrible car.

Update April 28th, 2015

A lot has happened since my last post on April 15th. We had a face to face meeting with our Salesperson, Joe Hurtuk and Camille Parr, who was there on behalf of Mike Lally. At the meeting we expressed our concerns with the car, and Camille and Joey were understanding and eager to help us get to the bottom of the problem. They gave my wife a new Impala to drive for a week to see if we would experience any problems like the ones we had experienced with ours. After the trial with their car was over, and we had not had any kind of trouble, we came to the solution that it was simply the car, and that we needed to get something else. At this point Camille got on the phone with Mike Lally and the dealers' GM representative and worked out a deal to buy the car back and to put us in a new car at no loss to us. Camille and Joe went above and beyond what could be expected of any dealer, and fought for us to get us the best deal. We feel like they have our best interest in mind, and they really stepped up to the plate when it counted, and got us into a new vehicle at a great price. I highly recommend this dealer to anyone who values customer service as I know we will be returning there for years to come.

-Jerrod

Only work with Anthony! He's the best and the only reason why I spend my money at Tim Lally.

Great experience today at Tim Lally Chevrolet... Purchased new Silverado LTZ, my salesman D'Andray Harrison was outstanding to work with. I'm a busy professional and he was respectful of my time and concerns throughout the entire process... he got the deal done as promised. I would not hesitate to work with him again or send my friends or family over to see him. All of the guys involved with my sale were fair and reasonable gentlemen to work with, I've purchased multiple Tahoes and a Yukon from other GM dealers over the last few years, and none of those deals were as smooth as today's... Thanks D'Andray

They tried to charge me $40 for the FREE Android Auto update on all 2016+ Chevys.

Just purchased a certified used 2016 Chevy Malibu less than six months ago. Car had minor issues within first month but the service dept took care of them for me at no cost. All of a sudden car wouldn t start took it in to find out I need a new battery, and I would need to pay for it. I asked was a brand new battery put in when I purchased the car?? Of course not instead I got its certified used bullcrap so now I m out $200! Feeling ripped off and to top it off cashier was very rude didn t find out they take credit/checks until after 15 mins of going back and forth.

Never thought I would say this about Tim Lally, however, the customer service I experienced was poor from beginning to end. Will not be purchasing my vehicle from this place.

Great service. Got some work done at the body shop. Looks great, and the price was good.

Well apparently I totally forgot about my last experience there and went back for service after receiving a notice for symptoms my car may be experiencing which mine was to the letter. Honestly had I not just scanned the reviews and seen the exact thing happen to others I probably wouldn't even bother with my time. So anyways, I was told there may be a charge if they don't see evidence of what the letter had said. I said no problem knowing they would definitely see it it's obvious. So they come to me and say the recalled part was not the problem so you need to pay us 125 dollars for a "diagnostic" fee. But if you'd like us to actually fix your car just take a look at the $1100 in parts and labor that will take care of it. I think my brain may have fell out when I heard this, they literally made me dumber and I was almost unable to speak. So I have a scheduled appointment at another repair shop that has said they were aware of the issue and would take care of it. So off I go and never to return to Tim Lally. Oh and I almost forgot I will be going after the money they took from me, I sat here and thought I just can't let this happen to myself and others with no action. Our company lawyer was more than happy to take it from here. I hope whatever happens it somehow changes things there, it's so avoidable. I'll come back and post what happens so we'll see. :)

Great selection of cars owner is a real down to earth person, can sell me a car any day.

Excellent service from John Case, I came in the Tim Lally with a budget in mind in the car I wanted and left with a 2018 Redline Trax.

Our salesman Will went above and beyond all efforts to get us in the car we desired!

Just purchased a car from Tim Lally. A++ sales team. Highly recommend them.

So Saturday I scheduled an oil change or I thought was with A rep that did confirm
I had an appointment but then said she did not know how to schedule and she will make sure when the other rep comes back from lunch she will make sure my appointment gets scheduled. I called to confirm this morning and Mara answers. Says she does not see an appointment for today 8/24. Let her know I called Sat and the rep told me she did not know how to do it but was going to make sure she had it in. Gave her our info to look it up. Says she does not see an apt. Dead silent.... I asked if she was going to try to help me figure this out or transfer me to someone that will .. she laughs! :-( Asked for a manager she does not say sure hold on while I transfer you. I get a Voicemail. Taking my business to a Chevy Dealership that actually wants our business...

Matt in the service department is always so kind and patient they moved quickly and I was out within a hour.

Simple. GREAT CUSTOMER SERVICE...I witnessed the 'E' in Team....I don't see this on my job...It is refreshing to see this at your dealership and it felt genuine...Jeff and Brenda were AMAZING!

There service department is horrible. Had an appointment at noon for an oil change, was told at 2:00 that they just started it. So we waited almost 2 1/2 hours for an oil change and no one there seemed to care. No compensation, no nothing! Will never go back there for service again. What's the point of having an appointment if they take your car in 2 hours after the scheduled time. Ridiculous!!!

Joe Zekanovic and Mark Clark are awesome. Truely think we made some new friends, they made spending money fun! It's been a while since I bought a new car from Tim Lally, but I'm glad I came back. A lot of new changes for the best. Thanks guys!

Enjoyed My Visit...
Just Love those Corvettes...

I think oil changes shouldn't be so high need to have some coupons for oil changes but other than that I'm satisfied.

Good car collection.....don't go if you have low credit history...

I treaded in an F150 2008 got a Chevy Silverado from this dealership at night time so I didn't see the dent in it until the next morning because the truck was black and it was dark outside when I got it. Then I realized it was leak Anitfreeze took it back up there they fixed it I got it back with another dent in the back of my truck like someone backed into something. Now since I've been driving it I discover the Shocks on it are no good. My old truck with 170 thousand miles on it rides better than the 2015 truck with only 55 thousand miles on it. I will never recommend this dealership to anyone one. I feel like I was robbed and I still have to pay all this money for a truck that needs a lot of work... I hope they turn this around but so far my experience has been a disaster.

After an initial scare of my vehicle possibly being sold out from under me, the staff made right on everything. They went above and beyond to help get me financing for a business vehicle.

Jason in service is really good at his job ! He made sure what was going on with our car and when it was done so we can pick it up. I would deal with Jason again.
Anthony is a great salesman ! He was great with us when my brother and I got a new truck at the same time. I would recommend both of these guys to anyone when they go to Tim Lally. GREAT JOB GUYS KEEP UP THE GOOD WORK !!

Chris Tharp is the best sales associate!! Whatever questions or concerns I had he did his absolute best to answer them. He took out the time to break everything down and help me fully understand everything concerning getting a new Equinox! I'm so glad that he was who helped me make this important decision! If your gonna buy a car, truck, suv stop in and see him! I recommend him he is the ABSOLUTE BEST!!!!!

Don't bother making an appointment for service. I had an appointment for 9:30 and couldn't even get in the service garage to talk to someone until 9:50 . Why would you schedule an appointment at this time. Also they take their sweet time with everything regardless if your waiting or not. They took 3 hours just to do an oil change when I had an appointment for it.

Brought a 2011 Chevy cruise the transmission went out in 9 months see you anything

They don't lie to you to get upsells or additional services for maintenance. Very professional and customer focused staff.

Joe is an awesome salesman. He helped me into a car quick and easy. He worked with me and helped me find the best option at an affordable price. And my kids loved him. Great work!

The facility was nice, comfortable and clean. Staff was very helpful. Didn't put any pressure on my wife and I to make a purchase. They worked with us to find what was the right vehicle for our price range. We ended up leasing an SUV and went thru all of the necessary steps, we forgot to initial somewhere on a form and instead of asking us to come back they drove the form to us at our home.

The service tech who helped me was informative, friendly, helpful, cheerful, and professional - I look forward to Tim Lally Chevrolet visits because the people are so great.

Love love love! Bought my truck in December and have had only great experiences! Joe and Mark are amazing and made the experience wonderful! Thanks to all!!!! Highly recommend!

Awesome experience!! Great customer service, will be back for our next vehical!! Thank you again!!

Service was very helpful. Had my Silverado a few months and let me know I did have a lug lock key made sure too give me one today with my oil change

I bought a car from Tim Lally Six Months ago. And They sold me a car that was to be pre-owned certified. And I found out it was not Pre-owned Certified for me. I ve already had several issues with the vehicle and they lied about my brakes being new. Come to find out the brakes are warped. I just filed a complaint with the BBB and Tim Lally have yet to respond to my complaint which will hurt their rating. Now my car is leaking coolant. They never service the vehicle they sold to me. My next step to take them to civil court. And call the news to show other potential customers the shady conducts of Tim Lally Employee s.

The staff was very personable and the car seems to be running better.
However, It took much longer to have my oil change done than I was told (I don't mind waiting but with a 2 year old being told it would take an hour and then have it take 90min is very frustrating)
Your kids area is HORRIBLE!! The whole reason we drove from Lakewood to the new Tim Lally was because I was told the new kids area was just like the old one, which it clearly is not. I will just go to the Chevy dealership out near me next time.
Also, you do not have a changing table in the bathrooms, which means that I had to change my kids diaper on your sink counter...something that isn't really a great idea, but hey, I gotta do what I gotta do.
I don't know that you will be getting any more of my business.

Great customer service. From the moment I walked in the door. Standing ovations to Chris Brickel and Mark! Got the car I wanted with great service. If you are looking for a new car please go to Tim Lally Chevrolet in Warrensville Ohio. You won t be disappointed!

Purchased a car here and drove back to fl where I live..they were helpful along the way..

Awesome people and great facility. Service was done to perfection.