Tim Lally Chevrolet Review

My experience was great as usual. Great customer service, great work. Nothing else to say but GREAT ALL THE WAY AROUND.

I got my car towed to your dealership on Thursday April 13, 2017. I called the following morning to make sure they had all the information they needed, I was told that they had put it in the system and would give me a call. I recieved a call back later that day saying that they had not had the opportunity to look at it and they would look at it tomorrow. Then Saturday April 15, 2017 I got a phone call at about 3:00 pm and was told that they had not had the opportunity to get it in and that they would do it on Monday (seeing as Sunday was Easter). On Monday I received a phone call saying that it was the engine. I provided them with the contact information for my extended warranty company. My extended warrenty company needed information from me and told you guys I would give you a call back. I tried to call back Monday after work I there was no answer on the phones and when I tried to call in Tuesday I received the same thing (no answer). On Wednesday April 19, 2017 at 8:30 I called and asked if I could pay over the phone and have it towed somewhere else. I was told my paperwork needed to be processed and that they would call me back. Two hours passed and I had not received a call back, so I called back again. I then received the same message my paperwork was being processed and that I would receive a call back. Two hours passed again and I called to speak with a manager this time. I was told that managers were in a meeting and a manager would call me back. I explained my situation and that I have been told that I would be called back since 8:30 this morning and that nobody has reached out to me. I was simply trying to pay them so I could get my car to another place. I was told they were handling my paperwork and that somebody would call me back. I asked to be placed on hold to wait since that someone was handling my paperwork. After being placed on hold for 30 minutes I was then hung up on. By this time I was over it. I called my father and he called up to the dealership. I have no clue what he said but my paperwork was processed and my car was released in 10 minutes after his phone call. I will never return to this dealership.

Staff and service was wonderful. Had a great experience getting into a new car!

Absolutely horrible customer service. Had a horrible experience when leasing my vehicle and have had to have it into the shop multiple times for the same issue and it is yet to be fixed By the dealership service department.

A very good place to buy a car and good trucklike the trail boss a lot of good deal

Bill Paolella was by far the best salesman we have worked with Ever!! I will not buy another vehicle without giving him the opportunity first. Professional, knew what he was talking about and quick with the sale process. we bought 2 vehicles the same day because he was so good. we would recommend him to everyone. great job.

Devin Lindsey was awesome. He was very patient with me and went above and beyond to give me the best customer service, that I've ever experienced at any dealership. I'm very appreciative!

11/10 would definitely recommend this place to buy your new car!! great sales people (especially Joe!) do everything they can to make you happy and get you what you want! very satisfied with the whole experience :)
this was my first time buying a brand new car and i will never step foot in another dealership again for anything!

Every time I get my car serviced the staff has been wonderful very curious out all the dealerships I've been to Tim lally is number one

Great dealership been buying from them for years. Ask for Joe Z tell him I sent you.

Bill Paolella and his brother Anthony were very helpful in my pursuit in a new vehicle since my lease was ending. I already knew Anthony so it was a pleasure to get to know Bill and work with him. He was very friendly, personal and professional and was able to offer me what I wanted regarding my monthly payment. I love my Trailblazer!! Thank you to Bill and Anthony for your help!

I wanted to thank Nathan and Mark from the sales team, and the whole dealership for a very fine purchasing experience at Tim Lally Chevrolet in Cleveland OH. They certainly represented the dealership very well, and made my experience one to remember while purchasing my new Silverado.

Nathan was very professional during the whole purchasing process, and very knowledgeable about my vehicle to help me make a good decision. He worked hard from beginning to end and made me feel like a valued customer. He and Mark were very fair with pricing and value, and were very transparent with the process. Everything from the finance team to the detail team were working hard to make sure all the details were taken care of timely. I can honestly say that I would certainly do business with the Tim Lally team again in the future.

Sincerely,
Michael Anderson

1st oil change. Your technical team also found that my vehicle's alignment was improper. That too was taken care of.

I just went to Tim Lally Chevrolet because my car broke down the other day and Nathan mrowca hooked me up with a brand new chevy cruze ..he made it so easy and fun! If you are reading this go to Tim Lally Chevrolet and ask for Nathan by name. You will be amazed!

They gave me a very good deal and were responsive to my requests. All staff was very courteous and pleasant. Salesman Anthony was very knowledgeable and worked with me and my wife without being pushy. We liked him a lot and will search him out when we are ready to trade my Chevy equinox.

We highly recommend Tim Lally and all the employees we dealt with. Our car buying experience was so easy and pleasant. Everyone we dealt with was extremely helpful and friendly. We could not be more happy! Thanks to everyone for making this the best car buying experience we have every had!

Tony and Jen

My wife and I are very satisfied with our visit to Tim Lally Chevrolet. We switched from a Toyota Camry lease to a new Equinox. Much more vehicle well within our budget. Special thanks to Chris in sales, Jim in finance and Steve with Allstate for their courtesy and respect of our needs. We highly recommend Tim Lally to anyone

A few months ago I got charged $350 for a fuel filter for hesitation, that wasn't even the problem, I called and spoke to a woman and said my problem hasn't been fixed, she said she would have someone give me a call, no one never did, so I went back up there a few weeks ago to have the problem fixed and instead of them correcting their wrong they tried to get me to spend another $500 dollars and the shop manager told the customer svc rep if that isn't the problem we have to talk, on top of that I have a check engine light on to give specific code for the problems, and then they try to sell me a brand new car face to face and by mail, I'm like if you won't fix a hesitation problem I brought in for originally why would I give repeat service on buying another car.
no one showed me either that I needed a fuel filter to begin with. But wanna charge 500 more to play guessing games and my account was heavily noted.

Kimberly in the Collision center is fantastic. She was extremely friendly & made sure I understood the entire process.

Refreshing change from your typical car buying experience! Professional, friendly and informative. Made this typically stressful process a pleasure from start to finish.

Very good service no appt got right in. N I ce waiting area free drinks nails salon and a movie area and kids corner.

Well i left my truck there i never have any worries about your service and my chevy Silverado rides Great.Thanks keep hiring great workers.

D'Andray did a wonderful job, he was professional and didn't waste any time, very knowledgeable.

Went in to check out some things and was impressed with the layout and the offers they supply while you wait on your vehicle. That was different from any other dealership I visited. Very much impressed.

It has been over a week since I was in to talk about a trade. I given all of my personal information; I've had 3 inquires on my credit from them; and no call back or information on a possible trade in. I do not recommend Tim Lally Chevrolet to anyone. There sales team is slow and make false promises. Very bad service.

This was my second time around getting a car at Tim Lally Chevy and it won t be the last. I first dealt with Alex Reed in 2015, who was very knowledable, friendly, and passionate in his interactions. He made what is typically a frustrating and tedious event of buying/leasing a car into something that was enjoyable.

As my lease was ending soon, I ventured back to Tim Lally for another vehicle. I found that Alex had moved to a new department and wouldn t be able to help me. He said he would set me up with someone who was like minded as him and would give the same level of service he did. Enter John Kuivila.

I give 150% credit to John for putting up with me. I m a researcher at heart and I try my best to get the most of my money. I probably asked at least 50 questions, maybe even 100. About the car, about alternative options, about finances, pretty much everything you could think of. And John answered all of my questions with understand, patience and a great sense of humor. I felt that he truly worked WITH me, instead of trying to get the best deal OUT of me. He was transparent in his work and his logic, and was upfront about costs, even giving options for different payments and such.

He was more available than I could ever imagine, answering questions for me after closing hours via text and email. He followed up with me within minutes of a text, which is unreal when you think about how busy everything is.

I highly recommend Tim Lally Chevy as a whole. I ve had friends and family go to them for their cars and have been completely blown away by their service. If you do end up going there, ask for John, and you will experience buying a car in the most positive way.

love the people and love the service. Excellent work!

Received excellent service today at Tim Lally! We love our new Traverse.

Very happy with this dealership, from sales to service. I highly recommend Vidi Titas (sales). A wonderful man and easy to work with.

They were very helpful to help me find the right vehicle.

It s kind of sad how no one called me back about a car after I said I ll pay it in cash. I asked if they could find a car around that they could bring in and I never got a call back it s been about 2 1/2 weeks. I had a nice talk with the sales man really cool people there I just wish they would do their job and call me back. So you missed out on really nice customer that was looking forward to buying other cars in the future!

My truck buying experience from beginning to end was easy, no hassle, and a great deal on top of it all. The salesman Christopher Brinkel was great to work with. Chris is very knowledgeable, and was able to answer any questions that I had. Big thanks to Chris, and all of the Time Lally staff that helped along the way. Loving my new Silverado!!!

Fast, friendly and knowledgeable service. It is good to go to a dealership and not be treated like a number.

Nice facility, friendly sales people, good selection, did not seem to want to work to hard to sell me a car. They came back with a price that was way to high and did not try to find any other solutions. I went to another dealership that came pretty close to giving me thedeal I was looking for.

Alex Reed in sales was super helpful, I called to ask him for a favor of sending me an options list for a car and without hesitation he was willing to help. If you re looking for a car please ask for Alex Reed as he was timely and professional.

I've never dealt with a more pushy, untrustworthy staff. I was told that repairs would be $1200 to fix my car and that all of the fuel lines were rusted and seeping. However, I took it for a second opinion. It took 30 minutes and $89 to repair just 1 fuel line that had a hole. The other 2 were completely fine. Your staff was trying to get me to purchase a new car, in fact 4 phone calls in less than 48 hours. Then once I got to the dealership to pick up my car to take it to a second opinion they wanted me to pay for "diagnosis". I brought it in because a previous dealership told me if I ever smelled gasoline to take it to the nearest dealership because it could be part of a warranty/recall on the fuel pump. And I told the service person I was not interested in an Allstate insurance quote and after 3 times of telling him I was uninterested I just signed the paper anyway because he wouldn't take no for an answer. I am extremely upset with the service I received and under no circumstance will I ever return.

Employees did not wear masks while walking around dealership and bathroom. My car was finish and I had to tell the staff that it was done. After one hour and thirty minutes, I looked outside to see my car ready in the parking lot and I had to notified the staff worker to complete my paperwork for the cashier. I was double charged for my visit and working on getting that fixed.

Tim Lally Chevrolet provided excellent customer service. Lou Schreiner, Joseph Hurtuk and Alex Reed listened, cared and understood my needs to lease this vehicle.Their patience and time exceeds 100% satisfaction!!! Thank you and I will refer this dealership to all my friends and family.

Courteous and professional atmosphere. Clean and relaxing waiting room. Knowing that the job would be done correctly without any problems that were not related to me . Basically no surprises 5 miles down the road or next week.

we always have great service from Tim Lally Chevrolet

Alex Reed was very pleasant and helpful in taking care of us in purchasing our new car thank you Alex

Joe Hurtuk is a rock star! I m very pleased with all of my questions and concerns being answered HONESTLY!!! Buy your next car or lease from Joe!! You won t be disappointed!

Quick service, the service guy was guy was great! My truck was completed when promised. There was also a nice salesman who offered my son some twizzlers why he waited around bored looking at the cars! Just know, that helped me out a lot during the wait as well..

Owner Clinic was enjoyable and informative...Thanks to Curtis Tate and Rachel Kosto...

Went to the Northeast Ohio Corvette and all Chevy car show. Well organized, some nice raffle baskets. Expensive entry fee for what you get. Food was way too expensive for a captive audience.

This dealership is a great place to visit for all your Chevy needs. I am from out of town and this was my first visit to a northern dealership. They treated me with absolute fantastic customer service. Ask to have Stephanie as your service agent. She will give you above excellent customer service!

Well to start off it takes 45 min to do a oill change on my deisel second the deisel tech at this establishment started right of the bat giving me attitude about a leak in had then when I got my truck back I noticed that my front license plate witch was a confederate flag was removed by the employee I'm not going to say if he was white or black but still stole my plate

Courteous sales staff that went the extra mile to make sure that I was satisfied with my purchase.

Your commercials are terrible. You deserve a 1 star rating for making the public have view them. Who does a burn out in a brand new vehicle in a car dealer commercial? That s a great way to show how you treat the new vehicles.

Great service - I didn't even have an appointment and I pulled right in and was immediately taken care of. Such great people

Devin is a Great sales representative. He listened to me and what I want. He was also very patient with me during the whole process. Honestly he was the reason Tim Lally earned my business. Continue to do great work young man. And thank you for a better everything.

I went in for an oil change and came away purchasing my previously leased car. Thanks to Brenda and Cam for making the switch so easy. Please go see Brenda if you are in the market for a car at Tim Lally!

I had a scheduled appointment and I waited almost 3 hours for a simple tire repair and a oil change.

If you are looking to purchase a car I highly recommend Tim Lally Chevrolet. Matthew was the sales person i worked with and he and the entire team were professional and courteous. They listened to what I was looking for and worked with me to purchase the Suburban of my choice.

Stephanie Malfarra made sure that I was quickly taken care of and got my vehicle back as soon as possible. She checked to ensure that my battery replacement was still covered under warranty, which it was. While I was waiting I had a nice visit with Brenda Milliner, the person who sold me my Equinox. She remembers who I am and always says 'Hi' when I'm in for service. She even got me a bottled water. :-)

Our experience in trading and buying a new vehicle was hassle free and went smoothly. Thank you Chris Tharp for helping us with our purchase. The Lally crew was excellent from start to finish.

Our salesman, Devin was awesome. He was very accommodating & went out of his way to assist us. The finance manager, K. Wong, is a joke. I literally had to talk my daughter into going through with the purchase after encountering him. He does the dealership a disservice.

Matt Nagy is a most excellent service writer. He deserves a raise or promotion. On my recent visit he allayed all my fears and answered all my questions and went way beyond expectations to get me in and out in a timely manner. He handled all my recalls so I dont have to come back for awhile, did the safety check and rotated my tires. I found out I have an engine block heater in my Chevy 2500HD Duramax Diesel that I didnt even know I had, thanks to the recall letter from Chevy. My Ford-loving husband is so jealous! I am now ready for snowplowing season thanks to Matt Nagy and Company at Tim Lally Chevrolet. I love this guy!!! And the only reason I keep coming back when I need service for my #BigRig!!!

I am a repeat customer. I am always treated with respect when I come for service. Although some of the sales and finance faces have changed in three and a half years, the professional and personable culture has not.

The day before leaving on my way to Florida in my 2005 Corvette, I visited Tim Lally Chevrolet to see if there might be something I was interested in buying. I was met with a great selection of the new Corvette design. There were at least 10 vehicles to select from and compared to previous experience at other dealers, this made shopping easy. After about an hour of sitting in all of them (and discussing color choices with my wife) and a test drive of my favorite, Mike Lally and I had lunch and went over the paperwork. With the internet I was familiar with what a fair trade of a 2005 Corvette would be and by the end of lunch we had a deal. I drove my new Corvette home and headed for Florida the next day. It was almost too easy. This is my fourth Corvette with Tim Lally Chevrolet. All were great experiences

Matt Nagy n Service was very polite and had an answer for all my ? s. This is how service should b. He always called me back and never acted like I was a pain. Which I can b since I m learning about my truck.

ThkU
Stephen

Every time I go in for an oil change and multi point inspection I'm there 2 to 4 hrs. I'm not going back to this location.

I have to say, the crew at Tim Lally Chevrolet is freakin awesome! Every time I walk in there from, "Only Looking" to actually sitting down to do business, they treat me like family. Everyone has a great attitude and their vehicle selection is outstanding. I personally want to thank Henry Jablonski, Dean Mallernee, Jason Creager, and everyone invovled for making my family feel welcomed when purchasing our vehicle. I will be back again the next time around, you can bet on that! :)

I always love the customer service I receive from this dealership...especially with salespeople like Brenda who go over and beyond for their customers I'll always be loyal to them

Brought need vehicle for estimate and got back with scratches on right headlight with no excuse

Ok my name is Adam and I had a very irritating experience at Tim Lally Chevrolet in Bedford, Ohio. I dont know why it took me a year to write this, but I dont want anyone to go through what I did. This is a very long story, so I will sum it up. Last year in October I bought an 06' Mitsubishi Galant Gts. It looked very clean and nice but was way above my budget. So I went for it anyways. It had 60,000 miles on it and they wanted 13,000, which was about a grand overpriced at the time according to kelley blue book. They rushed me to buy it and sign papers, which I really didnt like or trust. Then my brakes start making this loud clicking noise when I would drive slow. I brought it in and they siad they couldnt fix it because it was foreign car. So they took it to a little auto shop they work with, only to find out that they couldnt fix it somehow. I also had to walk about 2 miles back to Tim Lally for a rental car about 3 times, until I just gave up...next my check engine light turns on because a sensor was bad. Then I had to send it to a Mitsubishi dealership to get repaired with no rental. So I was back and fourth to repair shops trying to get my new car to run correctly. I eventually gave up and took it as a loss, but now im struggling to pay $300 a month for four more years for an unreliable car!! I will NEVER go to Tim Lally again and I tell everybody to stay away from them, so id advise you to do the same.

Joe our sales guy went above and beyond to make sure I got what I was looking for.

Their service department is unnecessarily slow. I waited over 3 hours for my car to get an estimate about damage that resulted from my engine light being on. I wasn t charged because they made a mistake the first time I brought it in for the engine light, so that was the only plus.

Pretty good experience. If you go to Tim Lally Devin will get you together. Pretty honest guy and is willing to do what ever it takes to help you get what you need.

Great service in and out in two hours Chris was very helpful and very knowledgeable about all the technology in the car

Glad I stopped at Tim Lally on way home from a bad experience at another dealership. From the start my experience was amazing!! Joe V was my salesman and I stated where I needed to be payment wise and he worked with my needes with no hassle. I am loving my new equinox. They work with our scheduling needs and made picking the car up and signing the paper easy and relaxing. Will definitely be going back when time for new vehicle!!

The staff here was great. Walk in the lot salesperson walked up started to show me the car I came to see. No hassle on the price worked with me to the payment I wanted. Was amazing

I worked with Joey and he was awesome. So helpful, so friendly, and he made the whole process totally painless. Thanks again for all the hard work! I will definitely be back.

Last minute appointment for "check engine" light. Matt Nagy took me in right away and fixed the problem. All good. Appreciate the quick response.

The prices on the used cars are extremely high,2013s still

I feel like I am being ripped off every time I walk into the service dept. I am very disappointed at the way I am treated. I Am not confident that the correct work is being done and that I am being charged an appropriate amount.

I get the right deal the right way.
4th one from Tim Lally.

Had a decent experience in their service dept, so I headed back to the sales dept a few years later, bad choice.

The salesmen (and it took 4 of them doing nothing for hours while we were there) first told me they didn't have any booklets describing the features of the cars because they "don't use them" (no- the dealer has to order and pay for them from GM, something they were just not willing to do), then when I described the new car I was looking for they took us out into the lot (on a cold Dec. morning when the lot was COVERED in black ice- my salesperson even fell into a car) and walked me up every isle asking if I "saw anything I liked" despite having already given them the exact packages colors etc of the car I wanted, because they couldn't just look on the computer to see if they had one that matched, like I could tell what tech packages were inside cars covered in snow and ice..

Then they appraised my trade in over 1300 less than what I got later at another dealer, and had to be begged to even bring it up $200 from their original low bid, They told me that they could not order a car that I wanted since they did not have it because it would take around 4 months (lies- I checked with the Lordstown plant where they build the cruze I'm looking for, its 4-6 weeks).

Then when they started doing finance stuff the manager offered me a "fann-taaas-tiiic rate" of 4.9%... as a GM family member, which they were well aware of, I'm already promised a starting point of 1.9%, they didn't believe me until I had to get out my phone and show them their own website.

It was just so many lies, took them forever to do anything despite being the only people there, and SO not worth anyone's time. When they did come back with prices they started the game of how much can you pay per month rather than giving the price of the car to try and trick consumers, writing and then re-scribbling all over both sides of a sheet of paper rather than giving clear and concise responses.

To me with the lack of the booklets, and their giant sign missing (dealers have to pay a monthly fee to GM to have those big logo signs up, or have them taken away) it looks like Tim Lally is a dealership either horribly cheap, or in financial hardship, offering crap deals to try and make the difference and hope that their customers are uneducated enough to take them. Please don't be duped by such horrible business practices!

Went in for service on scary electrical issues and car powering down. Check engine reading turbo assembly and throttle positioning sensors. They ran diagnostics and I was called within two hours of drop off to tell me it was my Turbo assembly and would be $1500.00 before tax for parts and labor. It seems that they simply read the check engine codes and couldn't find any other less expensive, obvious causes so they just went with that. Nothing like being ripped off every time I visit this service department.

Vidi has now sold us two cars. I have had nothing but good experiences dealing with him. I meant to click 5 stars. The is an issue with the tire sensor on the front side. I'm sure it will be resolved.

Just leased a Chevy Blazer and I love it so much. Thank you Joey Hurtuk you are awesome to work with.

Went in for normal servicing (oil change etc). Was done quickly. Appreciated early Saturday appointment hours. Got all questions answered without hesitation. (Thanks for the car wash as well!)

Great place to buy a car. We were met at the door by salesmen John. My son was shopping for a Camaro. John, his sales manager Mark, and the whole staff were so good to deal with. Was a great car buying experience! John, Mark and the whole staff took great care of us. We left three hours later with his new car. One of the best Dealer experiences I have ever had.

I usually have a good experience, but this last time I pulled up for service, no one even approached me to help for 25 mins!!! Then after my car was taken back, I waited over 2 hours! I had to go and ask what was the problem, he said Oh I was looking for you , which was weird lol because I was in the waiting room with my kids who were getting antsy! I didnt argue I was past ready!! Customer service will really make or break an establishment!! Every customer should be treated important, you never know who your entertaining!!

Maps directions is long about 500' for the driveway, but the service is decent, and I really like the 2018 Corvette Z