Katie Willis

Review of Tim Lally Chevrolet

Had a decent experience in their service dept, so ...

Had a decent experience in their service dept, so I headed back to the sales dept a few years later, bad choice.

The salesmen (and it took 4 of them doing nothing for hours while we were there) first told me they didn't have any booklets describing the features of the cars because they "don't use them" (no- the dealer has to order and pay for them from GM, something they were just not willing to do), then when I described the new car I was looking for they took us out into the lot (on a cold Dec. morning when the lot was COVERED in black ice- my salesperson even fell into a car) and walked me up every isle asking if I "saw anything I liked" despite having already given them the exact packages colors etc of the car I wanted, because they couldn't just look on the computer to see if they had one that matched, like I could tell what tech packages were inside cars covered in snow and ice..

Then they appraised my trade in over 1300 less than what I got later at another dealer, and had to be begged to even bring it up $200 from their original low bid, They told me that they could not order a car that I wanted since they did not have it because it would take around 4 months (lies- I checked with the Lordstown plant where they build the cruze I'm looking for, its 4-6 weeks).

Then when they started doing finance stuff the manager offered me a "fann-taaas-tiiic rate" of 4.9%... as a GM family member, which they were well aware of, I'm already promised a starting point of 1.9%, they didn't believe me until I had to get out my phone and show them their own website.

It was just so many lies, took them forever to do anything despite being the only people there, and SO not worth anyone's time. When they did come back with prices they started the game of how much can you pay per month rather than giving the price of the car to try and trick consumers, writing and then re-scribbling all over both sides of a sheet of paper rather than giving clear and concise responses.

To me with the lack of the booklets, and their giant sign missing (dealers have to pay a monthly fee to GM to have those big logo signs up, or have them taken away) it looks like Tim Lally is a dealership either horribly cheap, or in financial hardship, offering crap deals to try and make the difference and hope that their customers are uneducated enough to take them. Please don't be duped by such horrible business practices!