The Waldorf Hilton London Review

Dis not stay in the hotel, but attended a conference. Overall venue was good, with a vintage feel and great service.

We went for a Champagne Afternoon Tea, and the room was lovely, however the sandwiches and sweet desserts were average and nothing special.

Staff is very good. Hotel is well situated. Breakfast was just okay

Dined here last night. Food and service were excellent.

Been there just for afternoon tea but the experience was remarkable.

Stayed here before alarm at night time kept going off but nice hotel

I visited the Waldorf Hotel to attend a theatre show at the Lyceum Theatre which is literally around the corner. The location is great - really easy to get to - and is near the river.
We stayed in the Astor Suite which was fantastic. Very pretty rooms and everything you need. The room service was good and as the a reasonable price as well.
The staff were all fantastic.

Additionally we had dinner in their restaurant which was fantastic. Easily one of the best meals in a restaurant we've had.

The only thing I would say is that we had to pay for the WiFi and it wasn't cheap. Given the room we'd booked etc, I was expecting complimentary WiFi.

Otherwise - perfect!

Cheap with the water (only one per stay). Fluffy towels and strong water pressure. Comfortable bed. Excellent breakfast.

Nice staff and venue, expensive parking if in the day, free after 6:30pm

Lovely hotel... very comfortable... awesome location. Worth the stay !

Small room, my bathroom was old and not as clean as you would expect in a luxury hotel. Lack of courtesy from the reception.

Beautiful and fancy hotel, good location, comfortable rooms, excellent breakfast, friendly staff, rooms meticulously being clean daily. Recommended!

Beautiful hotel. Breakfast was good. Everyone was friendly and helpful. My only complaints would be that the A.C. didnt get very cold and there are no ice machines (but you can ask for it from room service though)

WOW.. really enjoyed this stay at the Hilton. Close to the entertainment district.. and excellent staff. The room was wonderful and the lounge was my nightly escape! Breakfast was so busy so no matter what they do, don't let them sit you in the bar.. hold out for the main dining room.

I will say that I was not impressed with the restaurant at night. Kind of Meh.. Blah.. You are in London after all.. go eat at a restaurant!

Cheers!

Amazing afternoon tea, a bit pricey but sometimes you got to spoil yourself

The walls were thin and the floor squeaked service outstanding

Room was lovely, very clean and just as expected. Breakfast was horrendous! Very little food at the buffet; tables not cleared so we were directed to the buffet whilst one was hastily cleared but there were no glasses or crockery available. We had to ask several times for additional crockery to be provided at which point staff merely counted the number of people asking for a plate and handed them out - bit like being back at school!

Beautiful hotel. Friendly staff. Excellent rooms. Limited facilities but nonetheless a very pleasant experience.

Good afternoon tea. Rooms can be hit and miss which is disappointing considering the price

A very enjoyable experience. Excellent facilities and services.

Wonderful meal at Homage restaurant. Great food and friendly service.

Wonderful Hotel would highly recommend.
The staff and service offered is nothing but 1st class plus superb concierge team

Many thanks

We have already re booked further stays for 2015

Helpful friendly and obliging staff. However, despite suggested refurbishment the rooms are tired with chipped counters, dilapidated cupboards and closets. Outrageously expensive for what it delivers. Poor value for money.

Had wonderful afternoon tea with plenty of bubbly. Most attentive and friendly service.

Afternoon Tea was great not rushed at sell and we had a fabulous time

Afternoon tea at Homage was good. The restaurant is a grand room but lacks warmth and atmosphere - perhaps to be resolved when the refurbishment of the hotel is complete. However the afternoon tea was delicious, the staff welcoming, attentive and friendly and I would happily go back :)

Got married here and I love it. Wonderful setting , great service.

A place to lay your head after an evening at the theatre. Well furnished. London prices.

accessible central London location. nice building and good drinks selection in the bar

Very nice hotel and staff, rooms are a bit on the small side

Great service its cheaper then most 5 star hotels in the area and in a fantastic location staff are friendly and responsive would stay again

Was a guest in the lounge where free drinks and snacks were available. The staff were friendly when approached. Things that let the experience down: The alcohol (bottles of spirits, liquors and sparkling wine) were slow to be restocked. Same for the ice bucket. I think the staff need to be more on top of that. There were 10 types of biscuit and two types of cheese (present more cheese please ) Slightly larger variety of cured meats would be good. The forks seemed to run out and I didn't see them reappear.

Great hotel with lots of history, afternoon tea really nice, look on Groupon etc for a deal

We got married here in 2018 and have returned on our anniversary in the 2 years since. Aside from the mesmerising beauty of the building and rooms, the staff are always absolutely amazing. On our special day and leading up to it nothing was too much trouble and every little thing was taken care of. We cant' thank Vladimir and the team enough for everything they have done and continue to do for us on our return See you again soon.

Generally very good. I arrived late morning and my room wasn't yet ready - fair enough - however they promised to contact me when a room became available and they didn't. I had to ask, to find that rooms had since become available and I was left waiting. In itself not enough to complain about.

The room I was given on the 7th floor was very cold and the heating didn't work properly. The hot water in the bath needed to be run alone (ie without mixing with cold) to be warm enough for a shower. The backlighting on the vanity mirror was faulty and flickering. The remote for the tv in the anteroom didn't work and the remote for the tv in the bedroom unintentionally activated the anteroom tv together with the main one.

Great location and very courteous staff. But ensure your room is what you're expecting.

The room and the bathroom are really nice !!! The customer service it's incredible!!! The amenities are wonderful!!!!!

Went here for afternoon tea to celebrate sister s uni offer from Cambridge, unfortunately everything was extremely disappointing and the scones itself were so tiny and hard, I could make better scones than those to be very honest, teas were diluted with water every time we top up, cakes were better but seriously don t recommend their afternoon. Bright side service was great despite the atrocious food.

Went to Good Godfreys Tuesday this week, was surprised by the outstanding service and great cocktails!
Anna was very friendly and helped us choose Whoopies ( the must have) and delivered a true 5 star service. We have the most amazing memories from this place and London in general

Rooms quite small, staff were amazing, no cold water so couldn't have cold showers etc, cheese and crackers room service was old and stale but refunded and replaced. Beds quite firm. Breakfast was okay, avoid pastries as small, dry and way too hard the rest was fine. Staff very attentive, enthusiastic and perfect in all regards from reception and engineering to restuarant and services.

Very chic and romantic (Homage restaurant); outstanding food and very attentive service.

A reveiew of the restaurant.

A really excellent meal in very nice surroundings. Not possible to fault the staff in the restaurant who gave brilliant service with very nice manners.

An excellent evening out with some live jazz in the background. Highly recommended.

Superb service! Great hall for events. Highly recommended.

Smart London hotel with beautiful decor. Attentive and efficient staff.

Beautiful location for conferences and events right in the heart of London's West End. Inside the main conference hall there are gorgeous marble floors, with a large glass ceiling that lets in lots of light.

Best service. Best placed on the map in town. Perfect room.

Beautiful hotel. Stayed in an executive suite with 2 friends, they slept in a comfy bed and I slept on the sofa bed - which was perfectly comfy and I had a great nights sleep! The products that come in the bathroom are high quality.
We spent time in the executive lounge, and enjoyed afternoon tea, which was lovely, we then stayed until the evening where unlimited alcohol was placed on the tables.
In the morning we had breakfast, the breakfast hall is absolutely stunning. The service was fantastic and the food was impeccable. Great stay, can't wait to visit again.

Lovely Hotel with great staff. Thoroughly enjoyed the Afternoon Tea with great service from Argentinian Augustin. Carlos the sous-chef was very attentive then and at breakfast the next morning. Nice to hear enthusiastic staff for their hotel.

Went for dinner food was excellent so was the service

Fabulous champagne tea served in a lovely environment. A relaxed environment with a harpist playing while you enjoyed your afternoon tea. The room was large and airy with gold laural leaves on the ceiling and large palms adorned the floor.

Professional service, nice venue. Some of the finer details could do with more attention.

We booked a table in this restaurant for my father in law's 70th birthday dinner, before a trip to the theater to see War Horse. We arrived a few minutes early and had a cheeky drink in the bar while our table was made ready for us. Once we were seated - with the waiter pulling the chairs for the ladies - we were given menu's and wine lists and left to make our choices. Once the waitress had taken our orders, the wine was opened and served and we settled back in our comfy chairs to chat and wait for our food.
As I was the only one having steak, the waitress came up to me and asked me to choose my steak knife !! I have never had this happen to me before - it was quite quirky but also strangely satisfying!
The starters arrived in good time and were presented wonderfully, and we quickly devoured them, all the time making 'oooh', 'aaah' and 'mmm' sounds!
Them mains arrived next (of course) and these too, were consumed with lots of appreciative noises. We had T bone steak, Poussin, Pork chop and Lamb and all of them were cooked to perfection, as were the side orders. We even had a Waldorf salad (you've got to, haven't you?)
Another bottle of wine and some desserts later and we were completely full and ready for the theater.
We were all completely satisfied with our meals and service, and at no time did we feel rushed or ignored.

We all agreed that we would definitely come back! Loved it!

Stunning place, friendly staff and an amazing all round service. Highly recommended for those who would like a luxury experience and stay.

Superb location, excellent staff and wonderful Prossecco. A guilty, if pricey, treat.

Very nice atmosphere, food was very good, prosecco not a fan and the pubbing was I bit hard to cut but starters and main was very yum.i would go agen so I did in joy in very much, the staff were excellent 5* for them.

Only attended for a conference, but it seemed very nice.

The place has a spotless marbel floor and a nice lounge

Friendly staff, good food & drinks. Staff very helpful with customers' queries.

WOW! I had booked 4 people for the 'free flowing afternoon tea' via bookatable for my Nanas 85th birthday and after reading some reviews I was a little nervous. But we were not disappointed at all and I would certainly recommended this venue and the Afternoon Tea.

We arrived just after 2pm and the room was already busy but we were seated very quickly and after a short wait our tea order was taken and a glass of champagne brought to each of us. Yes we did have to wait a little while for our sandwiches and cake but afternoon tea shouldn't be rushed and each waiter was bale to gave his/her table their undivided attention. The harpist played such a variety of old and new songs and it really helped with the ambience of the room.

If our glasses needed refilling we just asked (instead of waiting) as the staff were busy. All the sandwiches tasted beautiful and our favorites were the salmon blini and coronation wheel. The scones where light and the perfect size as we each had 2 each (1 fruit & 1 plain) plus 4 small cakes, which again were light and tasted great. We couldn't finish all the cakes so asked for a box so we could take them home as there was no way we were leaving them behind.

From start to finish all the staff we spoke to were very friendly and attentive and the service was impeccable. My Grandmother uses a wheelchair and we were assisted by the doorman all the way through to the room and again everyone was so friendly.