The Roosevelt New Orleans, A Waldorf Astoria Hotel

The Roosevelt New Orleans, A Waldorf Astoria Hotel Reviews

Reviews 2189
4.6
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This was not a good hotel experience. When we arri...

This was not a good hotel experience. When we arrived at the hotel the doorman asked if we needed help with our bags to which I said yes. Instead of helping he got us some water and let my husband handle all the bags and didn't at least get the door. This particular doorman remembered our names throughout the stay but literally never opened a door for us. All the other doormen did. We went for our anniversary and used my travel card that has benefits such as best price guarantee, free upgrades, free breakfast and other perks at the hotel. This was why we chose this hotel because it was part of the luxury Visa collection and we were supposed to be given VIP treatment, which would have been perfect for our anniversary! On the way to the hotel I noticed the price of the room dropped by $30. The front desk clerk was going to charge full price. When I told her my card had price match guarantee, which was literally written on the reservation, she stated "I doubt it" but I'll see what I can do. She was very rude and not very helpful. We spent extra money to get upgraded, although we were supposed to get free upgrades. Even with the upgrade the room was small and definitely not nice enough for the money we paid. At the end of the visit none of the credits/ perks for my card were applied and the staff make you feel like they are doing you a favor instead of simply giving you what you are entitled to and have already paid for. I would strongly suggest you don't stay at this hotel unless you like being treated badly and enjoy tiny spaces that aren't well maintained.

Timeless Old School Class and Charm with exception...

Timeless Old School Class and Charm with exceptional, attentive service.
Regular rooms may not be what s desired size wise but the suites are wonderful.
High-end amenities and luxurious trappings of first class travel.
GREAT bed.

A wonderfully decorated hotel with character. The ...

A wonderfully decorated hotel with character. The rooms are well appointed and very clean. The restaurant has wonderful espresso. The Sazerac, the drink not the bar, was average. There are better ones in town.

Great food, small portions. Second time at Domenic...

Great food, small portions. Second time at Domenica, and while the pizza was great, I found the other entrees underwhelming for the price. Server was mediocre, and didn't seem terribly interested.

Nice

Fancy

Room was very nice, wonderfully clean. Staff was a...

Room was very nice, wonderfully clean. Staff was also very professional and helpful. My only complaint is I couldn't get the blackout curtains in the room closed so I couldn't sleep in.

The suite enabled us to celebrate my mothers 80th ...

The suite enabled us to celebrate my mothers 80th birthday with several friends in comfort and style. Ours was the central meeting place each morning and the nightcap each evening because it was convenient, spacious, and elegant.

I thought I was going to experience a wonderful st...

I thought I was going to experience a wonderful stay, but it all changed when the front desk made a mistake and gave access to my room to a perfect stranger! Security was great at responding to my concerns, but the front desk supervisor wasn't budging on giving me any kind of condolences on the mistake except Internet access--which I found out I was already eligible to receive. Could not sleep due to the feeling that someone was trying to enter my room. I spoke with another guest about my ordeal and was told this isn't "rare" so that's why management didn't jump to make the situation a bigger deal. I'm moving to another hotel. Buyer BEWARE!

Stayed for our honeymoon night, the staff there su...

Stayed for our honeymoon night, the staff there supplied us with champagne and some chocolates. The bathtub was more than large enough for a very relaxing bubble bath, and the bed was extremely comfortable. The staff at the Roosevelt was outstanding as well

As a very frequent traveler, I can safely say this...

As a very frequent traveler, I can safely say this is the nicest hotel i have had the pleasure to frequent. The rooms are gorgeous and amenties are extremely high end, ehich is to be expected at a Waldorf Astoria property. The staff is pleasant and helpful. They make sure you are enjoying your day and are welcomed back. The banquet rooms are just as beautiful and functional as the hotel. I would love to get married here one day!

The Roosevelt New Orleans, A Waldorf Astoria Hotel

The Roosevelt New Orleans, A Waldorf Astoria Hotel

4.6