B Rowe

Review of The Roosevelt New Orleans, A W...

I thought I was going to experience a wonderful st...

I thought I was going to experience a wonderful stay, but it all changed when the front desk made a mistake and gave access to my room to a perfect stranger! Security was great at responding to my concerns, but the front desk supervisor wasn't budging on giving me any kind of condolences on the mistake except Internet access--which I found out I was already eligible to receive. Could not sleep due to the feeling that someone was trying to enter my room. I spoke with another guest about my ordeal and was told this isn't "rare" so that's why management didn't jump to make the situation a bigger deal. I'm moving to another hotel. Buyer BEWARE!