Attended the hotel for a work Christmas night out. To start off with there was confusion with drinks upon arrival... one member of staff started giving us a glass of fizz and then another told us they weren't for us and could we drink them More
Visited as a birthday treat for champagne afternoon tea! Lovely venue and great food. The staff were very attentive! Thanks Norfolk Royale
Staff are lovely However, we went for Afternoon tea and it was very poor. The quality and quantity of the offering was much changed from our previous visits.
Value for money good location to access town beach and pier hotel ran as well as they could due to covid first couple of days as we were a group of 6 we were slightly pushed aside as we consitatly told they had a coach party
A few small problems which were quickly rectified. Lovely room, exceptionally large bed. Bathrooms could do with slight improvements but a lovely stay. Excellent facilities.
Fantastic...We booked our stay through Secrets Escapes and had a great, relaxing time. We made use of the facilities such as the swimming pool, Jacuzzi, and steam room which was great. The service was to a very high standard, the staff were friendly and attentive without being in your face. The room was clean and modern and the food was first class....We really can't fault this lovely hotel, we will be back!!
Dont get a room on 1st floor, especially if over the weekend. Place is nice however marked down due to having to travel a mile or so up the road to use their gym and your puddle of a swimming pool. You may as well say you've got two jacuzzis
Went for an afternoon tea and it was ok but not amazing. Service wasn't great as had to repeatedly ask for things to be brought to us.
Excellent stay .. Food particularly good .. Staff very helpful and friendly
currently staying at the hotel very good hotel love the style . the room is lovely have a room over looking garden very quiet. the staff are excellent very good service. the hotel is idealy located easy for town and beach. the meal in the resturant was wonderful. and breakfast was very good. cant wait to return to this hotel bed was so comfy hope to return soon.
Staff were all friendly but they were a bit slow serving breakfast
Beautiful hotel. Fantastic staff and service. Very good location.
An old hotel, would be okay but let down by poor housekeeping - rooms need proper cleaning - carpets not hoovered and covered in dust and hair and bed cover looked grubby, mould and hair in bathroom. Shame.
Hotel was nice and the recent make over of the rooms was to a good standard. Certainly a pleasant place to stay.
While the kids were in the pool the maintenance man put in a HUGE amount of Chlorine in and we had no choice but to leave. Why wasn't this done when the pool was closed.?
Has the potential to be a great hotel, as it has things like Netflix in the rooms, and a nice charm to it.
Great value for money. Sqeaky floorboards add to the character
Staff went above and beyond in every way, at all times. Covid arrangements very organised but unintrusive. Room beautiful. Bathroom clean and lovely. Restaurant exceptional and extremely reasonably priced. Being able to book pool to ourselves for an hour was a fabulous bonus for two tired and weary midwives looking to unwind. We will most definitely be back.
Room was hot an stuffy. One small fan and of the two windows only one could open.
Always good food and very friendly staff.We go twice a year..Sea Bass at the seaside.marvellous
Attended a friend's wedding and I must say the bar and reception area were lovely. The suite where they held the ceremony was a bit dated in its decor but it did the job and looked great with all the personal touches the bride and groom added themselves. The food was great and the staff were really friendly.
Just returned from spending a lovely couple of days staying here and celebrating my Uncle's wedding. Everything was really lovely and the staff were all really friendly and nothing was too much trouble. I would recommend this hotel to anyone. One down side when you first arrive is that key to the room does not always work first time so can be a bit of a hassle but that was sorted really quickly and easily.
The hotel is easy to find, has terrific parking and in a great location.
It s very clean and comfortable.
What really makes it so good is the friendly and caring staff and the excellent food.
This was our second visit and we will return, hopefully very soon!
Hotel is lovely the room is lovely got fridge inside nice drinks not free have to pay
The Norfolk, from a bygone era now sadly missed but still going in the Norfolk, she is a little tired but very comfortable and kind of reassuring. The staff are warm and friendly and the food is good. Check the price though as there is More
I found it massivly understaffed, I had to constantly ask for a member of staff to man the bar, the bottled beer was very warm. when going for breakfast the manager told me to wait whilst he finished off his paperwork (rude). The breakfast More
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
The hotel features a health & fitness center, heated outdoor swimming pool, business center with internet access, and gift shop. It also has 11 meeting rooms including the famous Lord Delamere Terrace, a historical meeting spot named after Lord Delamere, the unofficial leader of the group of British East African aristocratic settlers in the area
Great Hotel with friendly service....This is our go to place in Bournemouth
Nice bar area to relax in. The garden at the rear is a bit of a secret and is a great place to catch the last of the evening sun
Had afternoon tea with a friend, staff went above and beyond to ensure we had a great afternoon, the cakes were amazing! highly recommended
Having all the amenities made it 4 star hotel, although i feel it may have just scraped that. Good service no issues there parking bit cramped. Ideal location, would stay again as my expectations were managed
It is not what is advertised in the photos.
This hotel is definitely not a luxury hotel nor a 4 stars:
- no A/C!!!
- the elevator works as a miracle.
- the shower was dirty and the shower mat nasty.
I did a Christian entertainment & worship night here, was great.
Went for afternoon tea on Wed 12th June at 2.30. Tea was served at 3.00pm. It was all lovely. Shame that when we left at 8.00pm all of our tea items and drinks that we had after were still on the table. At no time in 5 hours had anyone attempted to clear anything or offer to see if we were OK. I approached the gentleman on reception on the way out. I let him know what had happened, and all he could do was shrug his shoulders. Terrible guest service all round.
Overall this was a nice hotel and we enjoyed our stay. Good points: spotless clean room, car parking was very useful, lovely breakfast. Bad points: bar tender was slow and inattentive, had to chase up sandwich order (even though bar was very quiet), similarly kept waiting at reception while lady messed about trying to print our receipt, staff were keen to help but lacked the slick professionalism you get in other places. The sandwich when it did arrive was amazing.
Rooms are amazing, staff are really nice and the breakfast is really good
The cream tea is lovely here, the staff are very friendly and helpful. Very accommodating to children
Parking on they're own forecourt can sometimes be difficult but there's plenty of parking in the surrounding areas to compensate
The room itself was fine, nothing special. The hotel as a whole though is dirty, noisy. Every floorboard in the building creaks and thuds... makes it a bit difficult to get a good night's sleep with people crunching floorboards outside your room every 2 minutes.
The real issue I have is the restaurant. Roast Beef, couldn't get my fork into it, couldn't chew it, disgusting. I had a very upset stomach for days after, my doctor suspected food poisoning.
Avoid, avoid, avoid!
Really good afternoon tea nice and relaxed not rushed had a good catch up with my friend.
I went for afternoon tea at in December. Their Christmas decorations where amazing and made you feel really festive. A good place for social distancing too.
It was good quality food, we both felt full and satisfied after eating there. The staff where really polite, friendly and patient. That was my sisters second time going there and she said they where treated the same last time.
The outside outside could do with a clean but if that's not something your worried about, I would 100% recommend.
Lovely clean hotel with nice decor the rooms were spotless and the staff friendly and helpful. The food was very nice and the hotel was roomy and peaceful, which we like.
The hotel was ideally located in close proximity to the shops, pubs and the beach.
Would definitely go back again.
Garden party in December wasn't the best idea, the outdoor heaters didn't do much.
Great atmosphere. Nice and huge bedroom and bathroom. I recommend!
Although we did not stay at the Hotel, my Daughter and I booked champagne afternoon tea for this afternoon at 2.30pm. The Hotel is nice and the food was lovely. I would like to say a special thank you to the young male member of staff that made sure we enjoyed our visit even though he was very busy and the only member of staff at the bar serving everyone, showing guests to their seats and serving their afternoon tea. He did a fantastic job. I am only sorry I didn't ask his name but you were short staffed.
Loved this Hotel. Tasty breakfast, friendly staff and fantastic location
The staff at The Norfolk were charming, helpful and attentive. Visited for afternoon tea and the service was excellent, as was the food. Good quality and plentiful
Booked a room at this hotel and was rebooked to a lower standard hotel / room and not given any reason or compensation. Customer service poor.
Pleasant staff and surroundings. Well filled assortment of sandwiches and small cake selection with moist scones .
Just had a second stay at Norfolk Royale, cannot fault the staff who are extremely friendly, helpful & lovely. The food was very good. The hotel was warm & very inviting. Will definately stay again, would like to make it a regular stay.
Start after flaking. Jesus.
Something about IT problems.
I booked the Norfolk Hotel as your hotel appeared good quality on your website and I didn't mind paying for this , it was a central location to the town and close to the beach.
On my way to check out I noted the cleaners had piles of clean laundry placed on the floor of the corridors on level 1, some in a plastic wrap other were left open again during Covid these should not be exposed to people passing by that could lead to contamination. Not only does this look unprofessional for a 4* hotel but it poses a huge risk to residents should a fire break out. These towels are blocking the routes leading to fire exists, are a major trip hazard and hindering social distancing, surely this is unexpectable. If the management team spent time investing during lockdown doing the repairs to the hotel it may have a bright future
It was a lovely place to stay. I was here on business so very useful. Didn't get to see much
Delicious old, hotel with flair. Breakfast buffet and dinner three courses perfect. Beds comfortable and rooms very clean. Maybe we will come again. There are certainly more such beautiful places in the world.
Unfortunately didn't stay long since the "double room" we were given was not as advertised, small bed, old CRT TV, creaky floorboards.
AWFUL staff, in particular Claire. will never go back there
Went for a professional event. Location and building are very nice and the fold was good.
If you want a disabled parking space and book in advance for this and are promised a space which is yours for the duration of your stay Forget it!!! We booked well in advanced and was promised a parking space outside the main entrance as More
It's always reliable and good however this time we were horrified to see dogs everywhere. At least 6 staying the same dates as us. We wont be back again after 20 years !!!
A pleasure to stay in. Staff with a sense of humour and good sized, clean rooms. Started for work and now considering taking the family down one weekend.
Came with my wife and children. First time stayed in this hotel. Very comfortable room. Kids loved it. Very nice and friendly staff, especially the indian guy at front of house reception (Mehroz), who was very welcoming and cooperative at check in and resolved my issue with room card, parking and luggage. Will definetely stay again.
Staff attentive, own parking at a price! Rooms large well furnished, no outside/ background noise obvious, garden area would be great in warmer times. We had 3 courses at night and breakfast, evening meal choices including "specials" v good, particularly the fish options, breakfast uninspiring!
Tired. no air con. bed side lights didn't work. Bed was lumpey very uncomfortable.
We a had afternoon tea which was lovely. Very friendly staff
Firstly, no one on reception to greet us!! Bit rude. This was a little present for us for our engagement.
The sink in our room was disgusting. Hadn't been cleaned properly in a long time. I wouldnt brush my teeth. I have pictures for the manager to look at.
In our room was a happy birthday card!!! Made us question if it was our room.
We decided to go to the "indoor pool" , was in there 20 minutes. Upon walking in, cigarette ends where on one of the seats!!! Yuk. Mould everywhere and it stunk of bleach . Was filthy. I have pictures.
Trying to sleep in a bed that tilted was radiculous. I hardly slept.
Breakfast was mediocre, friend eggs in loads of oil. Scrambled eggs dry, staff where nice.
I don't understand how this is rated 4 star. I don't think we would return.
I would expect a call from the manager. Room 309 on the 19 th october
I went here for a weekend event. The rooms were spacious and clean and the hotel restaurant does a great, self-serve breakfast.
Hired a conference room for the day. Lovely place, professional staff, great facilities.
Great Birthday Weekend
Spent a lovely weekend at The Royal Norfolk in September for my 50th Birthday. Had 4 rooms, one which was booked last minute & even though they was really busy managed to fit them in. Rooms were clean, comfortable & inviting with fully stocked mini bars The pool was fantastic & garden beautiful , the weather was great so spent a lot of time out there. We booked an afternoon tea & pamper through the hotel, the treatments with Westover Spa were amazing, so relaxing & the afternoon tea was fantastic, very tasty & plentiful, warm scones were melt in the mouth. We had a lovely singer on Saturday evening, who got everyone singing along & the bar staff were very attentive & helpful. The breakfasts were lovely, not rushed & again plentiful. We stayed for the Sunday Roast before heading home, which was so scrummy will definitely be going there again for lunch.
Overall had a great stay, staff were lovely, hotel was clean & tidy & with a little nostalgia made it wonderful. Thank you so much xx
Very nice old victorian hotel, but the gnaw of time nibbles a bit.
Lovely afternoon tea, relaxing, good food and pleasant surroundings
Fabulous food. Very friendly service and nice pool. Very convenient location. Hotel a bit "tired" in places but OK. Parking overpriced.
stayed this weekend, in 2019 not having air conditioning or any air circulation is not acceptable, room was like a sauna. I didn t sleep at all, even with the cheap fan they proved. The sash windows for safety reasons open about 2inchs. the hotel decor is dated, old & tired. The lift door is the slowest opening and closing i ve ever seen. arrived 5pm Friday room wasn t ready took 40mins (unacceptable) . good location is the only redeeming feature, i wouldn t stay again or recommend, for the price the hotel doesn t provide value
thenorfolkhotel.co.uk
