I booked the Norfolk Hotel as your hotel appeared ...

I booked the Norfolk Hotel as your hotel appeared good quality on your website and I didn't mind paying for this , it was a central location to the town and close to the beach.


On my way to check out I noted the cleaners had piles of clean laundry placed on the floor of the corridors on level 1, some in a plastic wrap other were left open again during Covid these should not be exposed to people passing by that could lead to contamination. Not only does this look unprofessional for a 4* hotel but it poses a huge risk to residents should a fire break out. These towels are blocking the routes leading to fire exists, are a major trip hazard and hindering social distancing, surely this is unexpectable. If the management team spent time investing during lockdown doing the repairs to the hotel it may have a bright future