I have live here at Southmoor Apartments and Townhouses for 7 years. They keep the grounds very beautiful. If you need something repaired one of the maintenance staff is there to fix it with a day or so sometimes on the same day you turn the repair request. The leasing office personnel is very friendly and helpful. The maintenance personnel is also very friendly and helpful too. I love living here and would not live somewhere else.
OUT OF STATE stay away. They will send you pictures of something you will not get. They will ignore you as soon as you sign the lease. Nothing but mold and wavy concrete floors from the concrete foundation cracking from it being from the 60's (also looks like the 60's inside never had a serious renovation). The wavy cracking concrete floors have cheap glue downed vinyl flooring over the cracks on the floor form the concrete rising.
Once your sign the lease they will ignore everything and blame corporate. Then claim they can't get a hold of corporate. They don't give receipts of rent and no documentation process. They claim auto pay then will say they prefer you to pay in cash or money orders. If they loose a check or money order etc you are on the hook for more money.
Look up the bad reviews on their properties like Orchard Village
They will remove bad reviews don't fall for it
Their corporate office is just as bad as their property management. Here my my review for my complex. You're better off just renting from a South City slumlord.
Let me preface with the fact that the maintenance crew here are absolute rockstars, and the complex itself is pretty nice. The reason I would highly recommend you NOT live here is the management team and their corporate office. They are the most arrogant, ignorant, entitled lot of people I have ever had the misfortune of dealing with. They will harass and berate you much like Chinese Amazon companies for good reviews, constantly threaten you for fines etc. when it turns out it's your neighbors and their children for leaving toys/bikes etc. around. They will happen yo "forget" to adjust your rent if you ever have to put a pet down. If you ever leave a review like this they will threaten to evict you and basically do everything to make your timel left on your lease as miserable as possible, yet beg you to sign another one. Quite possibly the worst run complex out there. I would rather rent from a South City slumlord before renewing a lease here. If you value peace, rent from anywhere but here. The children are out of control and the management staff is insufferable. The only reason this got a single star is because the maintenance staff rocks.
I have lived here for four years and I have to tell you the staff is wonderful! Derek is a great person , Cynthia is awesome to meet with and talk too, very knowledgeable and professional. Kendal is great as well with any thing that comes up. Shannon is an awesome maintenance tech that will resolve any issues that you may incur. This is a beautiful apartment community where you and your pets feel safe, taken care of and it also has great amenities! Welcome to Canton GA , where we see mountains but also have a inner city vibe. It genuinely feels like home!!
Investors, do not waste time or money!
Renters, management is terrible!!! I moved into the Vineyards in Frisco and it has been one big horror story! Any concerns about peeping-Tom contractors, massive bees nests, mold under the carpet, messes left behind by workers, disrespectful office staff, etc. don t expect a call back unless you re about to rent. Once you re in it s a challenge getting someone to return your phone call. Communication is awful! I will update my review if anything is done to properly address all issues and concerns! It s has been over 2 weeks since reaching out to corporate and I still haven t heard back.
If you re a good tenant, but get affected by the pandemic financially, they won t care. Had to leave Kensington because they continue to raise rates each year. You re just a number at the end of the day and they just want your money. Find a privately owned rental.
BOEING or OUT OF STATE PEOPLE Stay Away. They will say you can auto pay etc but will claim an issue with the system. Then say they prefer you to pay the old school way by cashier check, cash or a dozen small money orders. Has to be several money orders bc no place will allow you to use a card for large amounts.
They have no formal documentation/receipt process for payments. If they loose it you are on the hook for more money. This is on top the pictures they showed us when we were out of state were nothing that we moved into. We were stuck with the lease.
They say luxury and will send you pictures of updated unit etc, but the whole place is straight out of the 60's. They will lie and ignore emails etc to not leave a trail of what they say b/c they are not afraid to lie to get you to sign a lease.
Stay AWAY THEY WILL LITERALLY IGNORE YOU. When you confront people in person. Office blames corporate and corporate blames office. Orchard village are any of their properties are a disaster.
They will remove bad reviews don't fall for it
I have broken this review down to the Pros and Cons for those looking for an honest review. I currently live at The Reserve at Harper's Point apartments in Murfreesboro, TN.
Pros:
The maintenance crew is friendly, knowledgeable, and respond incredibly quickly. The dog park is convenient and usually stocked with dog waste bags for your convenience. The apartments are relatively decent, having faux hardwood in all of the units that I have been in, although none of the windows seem to open properly or close completely and will asffect your electric bill(maybe just the units that I have experienced). The complex is close to the interstate which makes my early morning work-commute slightly easier.
Cons:
I have lived at Harper's Pointe Apartments for almost three years. In those three years I have witnessed two arrests, a police chase, and a literal gunfight right outside my window. After the gunfight, I no longer felt safe in my own home. The property manager Valerie Whitlock, and assistant property manager Adam Fowler, have "accidentally" charged me double rent multiple times since I have been a resident. Each time no one takes responsibility and a computer glitch is blamed. I can understand once, but multiple times is unacceptable. At this point it feels discriminatory. Good luck getting your money back in a timely fashion, because I was in the negative in my bank account for an entire week and a half before they could overnight a check to compensate for their mistake. Unfortunately, even the Regional Manager, Ashley Herndon, was unhelpful, condescending, and antagonistic toward me and the situation management created. The only way to get my money refunded sooner, I was told, was to sign a non-disclosure agreement stating that I would waive the right to speak about this incident. All of this was unacceptable. I was left in debt, with overdraft fees, missed payments, had to wait to buy groceries, and was without recourse for a week and a half during a global pandemic. They made me feel as though their mistake was mine to fix. The constant runaround given to me from the management staff alone is enough for me to question the decisions made by the Michelson Organization (who own the property).
Overall, I would say that these apartments are not worth your time, hassle, or the price, as several other apartment complexes close by have similar monthly rent with newer buildings (and more qualified management). The marketing for this apartment complex is appealing, but the reality of being overcharged by double on several different occasions, only confirms that the promises and claims on their website are disingenuous at best, and intentionally misleading at worst.
Just renewed my lease with no hesitation. My small apartment could use some updating, but is very reasonable. The staff, maintenance and ground crew, grounds, and area are superb. I believe I have found a long term home here if my job remains stable. This is the wonderful TIMBERLAKE VILLAGE in Antioch, TN. Simply can't go wrong here.
My experience at Kensington West has been very UNPLEASANT. I have lived in many places around the US and this is by far the worst experience I have ever had with an Apartment complex. I have been stationed in MO for 5 months. I have spent 3/5 months dealing with excessive amounts of dust/dirt and possibly mold within the apartment. I have developed respiratory issues while living in this apartment. I informed management of the health issues that the apartment is causing me, and I have provided documentation from my doctor stating those issues. They have failed to fix the problems within the apartment. I can no longer let my health deteriorate by continuing to reside in these apartments. After providing documentation and proof of health deterioration, The Michelson Organization (Owner of Kensington West Apartments) will not waive the 20% buyout fee because they stated that I signed a lease agreeing to pay. I signed a lease with the expectation to live in a clean and habitable apartment. They have failed to provide a habitable apartment, yet I must suffer for their short comings and stay in the apartment and continue to breathe in dirt/dust and/or mold OR pay an additional $2500 to move out during a pandemic. They claim to care about their residents, but they have allowed me to live in a molded apartment. They do not uphold their end of the lease by providing a safe place for tenants to reside. There must come a time when the health of their tenants is more important than their greed. I cannot afford to develop further respiratory issues from this apartment, nor can I afford to worry about my health declining in these apartments and contracting Covid 19. If you are looking for a comfortable home with landlords who care about the health and well-being of their tenants and the conditions of their apartments, LOOK ELSEWHERE.
MORE REASONS that I WOULD NOT recommend KENSINGTON WEST APTS or any complex through the Michelson Organization:
-tenants smoke cigarettes inside of the apartment (smoking is prohibited) and nothing is done about it.
-constant loud beeping noise from old generators whenever a tenant turns on their air (maintenance stated that the generators are 60 years old, but will not get replaced until they break down completely)
-ceiling in the living room and bedroom cave in (maintenance stated that it will get worse during the winter).
-WALLS ARE EXTREMELY THIN! You can hear your neighbors entire conversation when they are speaking at a normal tone.
michelsonrealty.com