4 years ago
Lovely location, friendly staff, well presented de...
Lovely location, friendly staff, well presented decor.
On the night we visited the was an extensive delay with our meals because a kitchen staff member (chef?) went home early due to illness. Obviously not their fault, BUT....
Would have been nice if they told us sooner after we had already waited a little over an hour (meals finally arrived after nearly two hours).
It would have gone a long way to customer satisfaction if perhaps someone had bothered to at least offer some complimentary chips, or soft drink, or SOMETHING. This would not have cost the venue much, but would have been appreciated.
Meals themselves were pretty ordinary - luke warm and some of them dried out like they had been sitting in a warmer for ages.
Overall a pretty disappointing experience.
Not recommended.
P.S. I find the owner's response to this negative review quite telling. Most businesses in response to a negative review would reply along the lines of ,"Sorry to hear about you experience, we've taken your feedback on board, will aim to do better next time".
But this owner's response? "You (the customer) are wrong. You didn't wait 2 hours." And then don't even bother addressing the other issues or suggestions in the review.
So, to be clear: We DID wait nearly two hours. Some of the food was NOT very good,. Some sort of gesture on the night WOULD have been appreciated and improved this review.