3 years ago
I ordered two crystal glasses online and had to re...
I ordered two crystal glasses online and had to return them because one arrived broken; they had been put into a box about ten times their size with no padding! The women I dealt with was intensely rude treated me like a nuisance. The manager came over and didn't even speak to me or make eye contact, he just rolled his eyes and talked to her as though I wasn't even there. Nine times out of ten, I will receive terrible, rude customer service at this location. I have written in on more than one occasion: employee in The Room snapping at me and giving me attitude because his supervisor asked him to take down my contact information (life is just so hard for him, having to write words in a notebook), there was sexually explicit music playing in Topshop outlining very graphic acts, and then this. Not once did they do anything about it, not even a proper apology or an email response. You sent me crystal glasses without packaging material!!! And you made ME feel bad for returning it when it -- understandably -- arrived broken! What the heck?! Also, they mark up their products by about 20-30% -- their Royal Albert line is significantly cheaper from anywhere else, including the manufacturer's website.