I called hundreds of time to reach the hand bag department but their phone is busy from open to close. I also talked to Jod the operator but he didn't transfer my call to them. I also asked Jod to give them my phone number to call me when they are not busy but he said :I can't!!!!
I liked this store better when it had the Market Square in the basement for food and kitchenwares. Now it's all clothes, nothing to distinguish it from any other department store.
I had them change a watch battery on my very expensive dive watch. Water got inside from RAIN and now its ruined forever.
Very disappointed with their service. Please do not go here for anything watch related.
It is very good destination for shopping with variable price ranges.
Staff is generally very knowledgeable of their selection, and if you come across a senior staff member you get full service. Very helpful and if you're a returning customer they remember your style and price range.
The choices of clothes are fantastic and range in prices allows shoppers with different budgets to shop here
Staff are professional, friendly and very helpful.
However there are a few problems that I feel need to be addressed. The escalators to the men's floor rarely works. There is also minimal sign posting which I feel is needed for such a large building. Floor maps and exit signs are a necessity I have failed to spot.
THIS PLACE HAS 4 elevators that are super slow and they only use one or two. Two are never in use. In corona only two people can use one elevator! Sometimes you will have to wait 10 min to get to another floor. Lame as f..k!!!!!! Congratulations Hudson s Bayyy. You re miserableeee yaaayyyy. Ew
Went today to pick shoe for my daughter and came across employee whose service was as bad as hell was in a rush couldn t catch her name, she was rude unprofessional too.
Not a fan of Hudson bay todays experience will keep me not coming back to this place ever.
1 star only to post this review.
Due for renovation. Nothing is ever in stock. They always tell you to shop online
Always you got one or the other offers and bay days are killer never miss it.
This 6 level department store was amazing, I loved it.
Still the best fashion store in downtown Vancouver if you feel like classic and elegant
There are many kinds of things, just a little messy
I prefer to go to the nordstrom ...
Best department store in Vancouver but I found that their sweater selection was poor and that surprised me because it is December. Did find one though, for $75. Prices are much better than Nordstrom's and, usually, so is the selection of goods.
Disappointed. Advertises Lancome cosmetics on sale. Not in stock. Cosmatician rude, not helpful, couldn't care less, offered no options or suggestions. At one time they had clerks that cared and were helpful. Don't understand present day attitudes.
This place is awesome good cloths and the staff wow .keep it up
Enormous department store - only issue is with how much time it takes to get round the place - getting up to the menswear on the upper floor is a pain
Poor customer service. Staff only wanting to help those who look like money.
Black Friday @ Bay was alright Still hard to find help. But saved 40$ in addition to the sales! . May 2020 always have problems with the delivery. ALWAYS! Sometimes I don't even receive my order. Or it's shipped in pieces. Very frustrating
Think of it...they have it . Not happy with the (paid) alteration services though..
Sales rep was very helpful. Recommended a suitcase that was the same price as one I was looking at but for a much better quality. Even went to the back to find extra so my fiance and I could have matching luggage.
Best service we've had at the bay, very helpful and friendly staff, and a great experience picking items for our wedding registry.
I hate having to go to the 6th floor for Men's Department.... Usually escalators are broke and the world's slowest elevators
I ordered two crystal glasses online and had to return them because one arrived broken; they had been put into a box about ten times their size with no padding! The women I dealt with was intensely rude treated me like a nuisance. The manager came over and didn't even speak to me or make eye contact, he just rolled his eyes and talked to her as though I wasn't even there. Nine times out of ten, I will receive terrible, rude customer service at this location. I have written in on more than one occasion: employee in The Room snapping at me and giving me attitude because his supervisor asked him to take down my contact information (life is just so hard for him, having to write words in a notebook), there was sexually explicit music playing in Topshop outlining very graphic acts, and then this. Not once did they do anything about it, not even a proper apology or an email response. You sent me crystal glasses without packaging material!!! And you made ME feel bad for returning it when it -- understandably -- arrived broken! What the heck?! Also, they mark up their products by about 20-30% -- their Royal Albert line is significantly cheaper from anywhere else, including the manufacturer's website.
Lots of quality goods but ventilation system not great..
A Canadian classic department store. It has everything you want. This is the biggest store in Western Canada and it shows. Great place to shop for home needs. We ended up getting in on the 1/2 price furniture sale. Have always enjoyed walking through the Bay.
Nice big flag ship store. Big selection of products.
Was surprised by the knowledgeable and helpful staff. Shoped for 3 hours on different floors. They had enough staff in the various departments which was nice as years ago they didn't.
A significant effort years ago to upgrade the Bay experience has paid off bigtime.
For some reasons always happy to visit the store, whole store is spreaded 5-6 floors. Most popular brands are available there
Great selection, friendly staff
I needed a men's belt and they had hundreds of brand name choices
The best Hudson's Bay. Selection is unmatched and service is tops.
The Bay downtown is in an old building which is starting to show it's age. Luckily I only go to it when there's a sale and on this day, most items that I was looking for (shoes, sport jackets and shirts) were 40%~50% off! The service in the men's department and the shoe department was excellent! I recieved great advice and attention. In total, I bought close to $1,600 worth of merchandise for just over $800! Definately worth waiting for sale prices!
The long-established store in Vancouver is the best!
Nice selections and friendly staff. The Nespresso ship is awesome ..
Good assortment of mens' suits and formal wear. Nice location right in the heart of downtown Victoria.
The only honest, attentive staffer is an older woman at the Chanel counter. The rest of the staff I approached or encountered were inattentive, distracted by their cellphone or co-worker, dismissive or useless. They didn't know their merchandise and didn't offer to make inquires. I left my phone number about items and never heard back. Security harassed a potential shoplifter. A staff told security it's a frequent shopper but that didn't stop a woman from uncomfortably sticking to the customer. I strongly suspect racism.
Great retail options at a store that I have had happy memories in since childhood
Amazing range of all sizes, fantastic sale and super friendly assistants! I might have to go back again today before leaving Vancouver tomorrow!
Service is good especially at the Estee Lauder counter where i got a free makeup touch up and advice on products
Lots of selections. Things can be pricy here. Staff are friendly and helpful. Washrooms available for customers. Elevators are outdated but are being replaced.
They charge so much with no service that's ridiculous
Do not buy furniture from the bay.
I love the bay for clothes and homeware but with my furniture experience I will have a huge resentment now.
Got a distinctly home couch from them, which took 6 weeks to arrive and was told if there was any issues on delivery to call the service line. The couch was missing the bracket that hold the 2 peices together. Service line is useless and we have had to call at least 10 times, every time they tell us what's going to be done, nothing has happened. Finally they send us the bracket pieces into the mail, it's now been a month with a couch that isn't attached. But we don't have the tools to install it nor do we want to risk tearing the fabric ourselves so we ask for a service guy to do it. And now they can't send one out for over a week.
They don't take returns because buying a couch that you see on the sales floor is a custom order apparently. The customer service line needs a rework with digital filing because they cannot keep notes and constantly lose the details we've provided and we have had 3 people tell us 3 different things on solving our problem. Horrible experience overall
Haven't been for at least 10 years, different but looks good.
Amazing Boxing week deals. This is the only time to go when the prices are moderately in range of the middle class worker!
Squish is inside The Bay. It has some of the best gummy candies - free taste tests!
Kathy in the linen department was extremely helpful! Was looking for new bedding and she walked me through all the varying brands, materials and even did some online checks for me. In the end, she also assisted me with opening up a Bay credit card! Very helpful, friendly and knowledgeable. An experience you don't normally see from a larger department store :)
Look at the picture of glasses!
From the left, CELINE, PRADA, niwniw !? :-O
Did they intend to do that???
The best place to buy is Sandro Paris at second floor!
I have not been shopping there since last year, it has changed A lot.
worst customer service and the store is so depressing to shop
The iconic department store, their flagship location in downtown Vancouver, continues to evolve.
Clean and light shopping floor. Shopping environment is pretty comfortable and quiet. Employees are very nice, friendly, and helpful. Price is good with discounts and on sales' items. Credit cards accepted. Check out speed is fast. Skytrain station is nearby in short walking distance.
went into Top Shop and was charged 99$ for a pair of pants that were $85.
Love this place. Need more men's underwear selction .
Big department store above the Granville Expo line station. Large selection of clothing, perfumes, and household items. The outside of the building has a lovely architectural style that is worth seeing.
One of the biggest and oldest stores downtown. A true department store. Connected to Pacific Centre Mall and two separate Skytrain lines. Men can find their stuff both in the basement at Top Man and on the top floor for the general menswear section. Top Man features very trendy and stylish clothing.
locations.thebay.com