Do not buy furniture from the bay.

Do not buy furniture from the bay.

I love the bay for clothes and homeware but with my furniture experience I will have a huge resentment now.

Got a distinctly home couch from them, which took 6 weeks to arrive and was told if there was any issues on delivery to call the service line. The couch was missing the bracket that hold the 2 peices together. Service line is useless and we have had to call at least 10 times, every time they tell us what's going to be done, nothing has happened. Finally they send us the bracket pieces into the mail, it's now been a month with a couch that isn't attached. But we don't have the tools to install it nor do we want to risk tearing the fabric ourselves so we ask for a service guy to do it. And now they can't send one out for over a week.

They don't take returns because buying a couch that you see on the sales floor is a custom order apparently. The customer service line needs a rework with digital filing because they cannot keep notes and constantly lose the details we've provided and we have had 3 people tell us 3 different things on solving our problem. Horrible experience overall