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Great hotel in a great location. The gardens are f...

Great hotel in a great location. The gardens are fantastic and you will be surprised at the hidden areas off the main path. Good for business meetings and social events when you want to book a venue with your own private garden {that was a surprise for me} for a personal function. Good service rounds off the experience here, which you also pay for.

Luxury and Grandeur. Beautiful Italian design. Awe...

Luxury and Grandeur. Beautiful Italian design. Awesome food and Friendly Professional staff. What a relaxing feeling at this Beautiful Hotel. Lots to do and see. Close to Many Restaurants and Clubs as well as Monte Casino 100 m away. Fun for Everyone.

Due to covid I booked a hotel close to home to cel...

Due to covid I booked a hotel close to home to celebrate my wedding anniversary. Palazzo BAD Idea. The check in was very slow, I understand the Covid protocols need to be followed, but this was slow. Nothing special was done. Other hotels More

I booked for High Tea at the Palazzo today and whe...

I booked for High Tea at the Palazzo today and when I arrived my booking had been canceled. The staff in the front did nothing to fix their mistake, one woman was chewing bubble gum the entire time she was standing in front of us and the other just stared and told us they cancel bookings when they haven't received payment. Despite giving my email address and phone number, I was never asked to pay for anything. I called on Wednesday to confirm everything and was told where we would be sitting
Thank you for wasting my time and my four guests who were very excited and had taken time out of their schedules to plan a special afternoon together, and for doing nothing to appease us or to resolve the situation.
Staff training in customer satisfaction should be your top priority as they obviously have no idea.

One of the best hotels that money can buy in Gaute...

One of the best hotels that money can buy in Gauteng. The service is out of this world. The staff make you feel like you are the only customer. Their breakfast offering is unbelievably fabulous.

Beautiful and elegant 5 Star Hotel, with amazing o...

Beautiful and elegant 5 Star Hotel, with amazing outdoor gardens with a bird sanctuary and the staff is friendly with exceptional xustomer service from the reception, the bar, the restaurant and to room service. The place is clean, very relaxing and food is fresh and delicious. Thank you!

Still one of Southern Suns nicest hotels in JHB. G...

Still one of Southern Suns nicest hotels in JHB. Great food and impeccable service. Breathtaking pool and gardens and conveniently located in the heart of fourways. Food is wonderful and ample areas to relax. Filled with natural light and lovely sitting areas to relax. This is a hotel that can make you feel away from the city in the city.