Well...I went there for an oil change. They didn't reset my service reminder light. I ask for full synthetic, and got GT-1 semi-synthetic. Disappointed? YES! I'll wait until Bill Holt opens their store in Canton. I won't be back.
Had an awesome experience here. Andre and Dexter were fantastic and made the whole buying experience comfortable, no pressure. A wide variety of financing options were available to fit my comfort-zone for monthly payments, and they had a more than decent collection of vehicles that were reasonably priced.
Called beforehand and Larry had the car I was interested in already parked in the front ready for my test drive. Everyone I talked to was super helpful and kind. They made the deal I requested, cleaned and fueled up the car, and I drove home with the car that same day. Only reason I m not giving 5 stars is because I was charged an administrative fee that was 8 times higher than the last time I bought a Hyundai at another dealership.
I recently bought a truck from Christian Abigail and Larry P. Awesome service, treated me like one of the family, worked with me on the down payment and the monthly payments.
In 2012 I purchased 2 cars from Larry, and thought he was a very stand up guy. It s been seven years later, and still think the same. Larry knee me by name after 7 years, and he and the guys were great
Jane is awesome. Go get a great deal and buy a car from her
First off, I never write negative reviews. I have a normal policy that 99% of my bad interactions I let go because life is too short but this is one that I believe is an exception to that rule. I purchased a special order part from this dealership last week and found out I had ordered the wrong part. Their policy, as their rude service manager Mike Saunders states, they do not accept returns on special orders. After telling him Hyundai of Cumming (great dealership by the way for parts and service) stated they should be able to return the part and by not allowing the return is 100% Terry Reid's lack of willingness to help. I even offered an option to accept by returned part at a significant discount, meaning they accept the part for only what they paid the manufacturer and credit me the difference between that wholesale cost and what I paid. Mike Saunder's response was "then I wouldn't make any profit. I'm in business to make a profit." He completely negated the part where he will have paid nothing AND have the part to potentially sell for a huge profit. Literally the only person that works here that at least sounds sympathetic to a customer's issue is the receptionist. Unfortunately, she has no authority to override people like Mr. Saunders that can't relate to being human and helping someone out even when it doesn't cost your dealership A DIME TO DO SO! P.S. Mr. Saunders also repeatedly told me I am not a customer of his. That's ironic seeing I walked into their dealership and paid money for a good (part). Mr. Saunders: I believe you need some additional business law training as that is the VERY definition of a customer.
PLEASE I beg anyone reading this to drive down to Rick Case Hyundai or Hyundai of Cumming because the management team (I'm referring to the parts manager, Mike Saunders and Claudia) running this place IS BEYOND HORRIFIC. They will only uphold what's in their best interest and not apply the most basic amount of human decency to helping a customer even if the dealership doesn't lose a dime. As Mike Saunders stated before, he is in the business of making a profit, no matter the expense to you.
Just came in for a service today. Fast and friendly service. Always a pleasure coming.
Never again I came to get my blinker bulb replaced on my Genesis . A bulb that would only cost $2.00 there service department charge me $39.00 to replace it .I will never go back and tell all my neighbors and friends not to go there and I will refer them to other Hyundai dealers in the metro area buyers beware , do not go to this service department at Terry Reid.
Absolutely terrible. We drove down from Chattanooga after daughter had spoken with Ilan at length about purchasing a Hyundai hybrid. So on Thursday we worked out a possible deal, but it was late and dark. Couldn't see the car good and it had 3800 miles on it and they were calling it new. On Saturday we made a second trip to the dealership and immediately Ilan says he doesn't know if the owner is going to do that deal today he offered Thursday. We looked at the car during the daylight and it was acceptable, however the car salesman Ilan came to us with new numbers that were 4000 dollars over his original offer. I understand that car salesperson are there to make money and sometimes stretch the truth, but 4000 off original quote is not a strech, that is a freakin LIE. Don't waste your time at Terry Reid Hyundai in Cartersville and definitely not with "Ilan the Terrible". Drive 25 more miles further into Atlanta to find the truth, it will set you free and save you 4000 dollars.
The service dept is sorely lacking. The male stood grinning and corrected me when I said what I needed. Said they didnt have it. Online says you have 2. Oddly, he found the item under the named part I said in the computer. But not the stock. Had to go to Kennesaw.
Always like bringing the Hyundai in for checking things out. Great place to bring your car for maintenance or anything that needs fixing. Very helpful and courteous.
Really had a good experience with the people at Terry Reid Hyundai! Jay Watts was our sales guy and he knew his stuff. Was very friendly,honest and knowledgeable. I will surely be recommend Jay and Terry Reid Hyundai to friends and family.
I had a fabulous car buying experience here. Thank you, Jane Hickman--you made it painless and entertaining. All the best to you and the TR team
Everything went smoothly. After the problem was diagnosed, the repair was quick. People were very friendly and helpful.
Highly recommended. I consider myself a knowledgeable car buyer and they welcomed me with open arms. I drove from North Alabama to Georgia to buy a car. Long story short I had a bad experience at 2 other local dealerships then I drove through Terry Reid Hyundai at 630pm. Cortess was very professional and courteous during the whole buying process. He stayed until 10pm while I finished the paperwork with the finance office. Cortess detailed and fueled the car during that time instead of going home when his part was finished. Elan is as professional and straightforward as you will find in the car business. Go see Cortess today. Very clean and organized dealership.
My experience was GREAT! Cameron went above and beyond to meet my needs! He was very explanatory about every vehicle I took interest in, very friendly and welcoming. I will definitely be referring him to anyone who needs a car. Great salesman hands down!!!
LOVE the staff and my experience at Terry Reid Hyundai. Every time I go to get my car serviced they treat me so well. I look forward to my service appointments and the great customer service.
Larry and Justin worked out a deal with us that got us in a car we never thought we could get!! They went above and beyond to meet and then exceed our needs and wants!! They will get a great deal done and take care of you!! I look forward to buying my next car with them in the future!!
Service team rocks!!
No appointment...no problem
Need a charger...they got one
Fresh coffee...coming up
Always willing to help
And funny as hell
Very personal experience. Met the owner (Terry) who took great care of me. I drove over an hour to do business here. Will be back again! Got a Genesis G70 Sport.....FANTASTIC Car. Anyone who hasnt driven a genesis needs to. It will change everything foe you
I was treated Great could not have been better could not ask for better people
Wouldn t listen to my request on what I needed financially, wanted me to settle for a different color car than what I needed. Kept telling me I had great credit ( but wouldn t give me the price I needed to make the payments what I wanted ) told me I would never get what I wanted with the car I was requesting ( which I indeed ended up getting the exact same car at the price I needed and at the payments I requested with 0% interest for 72 months at a DIFFERENT dealership)... Vic kept talking over me and talking down to me. Instead of talking in private they had me standing at the front desk in front of other salesmen & customers talking about my financial standings.
Very disappointed in the kind of treatment I received because I was a young girl and they thought I was impressionable & dumb.
But I am now gladly in a 2018 Hyundai Sonata Sport from Thornton Road Hyundai, with 72 months finanicing at 0%! Would not recommend this dealership or the salesmen located there
Poor overall experience. Vehicle issues immediately off the lot. Sales didn't seem to care. They had made the sale. Its been 45 days and still can't get the car tag. Oops dealership paperwork problems... too bad. Jackass over here some more and maybe you can get it resolved. Poor customer care after the sale. Luckily I havent filled out the corporate survey yet.
I came for an oil change. That's it. Ever since then I have received calls about trading in my car for a newer model EVEN after I told them that that car was totaled in a wreck. Come on...at what point do you stop trying to reel in people?
The team at Terry Reid is awesome! Teresa B., Vic, Dexter, Claudia and everyone has been so friendly, honest and helpful. I came in for a tune up and I hope to leave in a new vehicle!
The staff is nice but I wouldn't buy another car from them due to their sales practices
Terry Reid is the best car dealership I have ever had the pleasure of dealing with. Their professionalism is unmatched. They are honest and sincere in their dealings and I appreciate the fact that they truly care for their local community. Most recently I met with Abbie in looking for a new car and thoroughly enjoyed her directness and professionalism. This is the only dealership that I would even consider for purchasing a new car.
Overall the staff was good. The ONLY complaint is that I was told the vehicle has been detailed prior to my purchase when it hadn't. After asking my sales rep several times he flat out told me it had been taken care of and "he watched them do it himself". (Highly doubtful you are watching cars get detailed...) Clearly the car had not been cleaned. When I pointed out there was mechanics grease on the steeling wheel and a sticky residue in the storage area his reply was "These people that detail our cars make $9/hr, they are not going to work hard at this and get everything you know?" I found this to be offensive to the people who do hold a hourly service type position and if the car had in fact been cleaned properly, there wouldn't be a mess to request cleaning at the time of purchase. Since bringing the vehicle home I have found a few personal items of the previous owner throughout the car including a copy of her driver's license and her insurance card in the glove box. Again, purely showing the vehicle was not attended to. The former owner's identity including address and contact info was left in the car for me to find which has since been destroyed. Overall, the experience was altered due to a minor detail that required me to have an awkward conversation with the sales rep resulting in zero resolution, and spend $60 extra to take the car somewhere to be cleaned. I suggest that next time the green sales rep takes the "I am a cool car sales guy, I do well here" persona down a few notches and learns it's ok to not know the answer to something instead of coming up with an excuse.
Audrey was AMAZING she need to be klone. She was the best will come to buy my next from her.
Buyer Beware! Update: Worst car buying experience nothing but 1 inconvenience after another- received a fine for lapse of insurance for my trade in never in the times that I have purchased a car have I had an issue. If you want a Hyundai go to Kennesaw they know what they are doing. If i could give no stars I would.
Just purchased a Tuscon from Terry Reid, Christian was phenomenal. Stephen in finance was very detailed in explaining the terms. Recommendations I have- fill the gas tanks up with purchase, was not expecting to have to fill up a new vehicle the day I purchased. 2nd let the customer know up front that they have to take care of the tag and what information they need to bring, as well as the timing, who has time to be running back and forth to the tag office.
Great staff, great customer service! TR takes care of service needs for all my vehicles now!
The waiting areas are set up for a safe waiting experience. From my call to set up my appointment to the service I have received has been great! Thank you!
Absolutely Amazing!!!! Cassie Cepeda was very knowledgeable and went above and beyond to make sure I drove out in My Lincoln MKZ!! The finance Manager Matt Laughridge went through every loop he could to make sure I drove out that day with the car I LOVED!! The staff at Terry Reid Hyundai are all very friendly and made us feel welcome and comfortable as soon as we walked in the door!!!
We Our New Car !!!! Definitely A+++++!! Thanks Again Cassie for all your amazing hard work and dedication in make my sure I drove off with My Beautiful New Lincoln!!
Couldn't ask to be treated any better then here at Hyundai! Staff is amazing and always cares about their customers needs!
Been here 3 hrs and they still haven't touched my fiance's car. He even scheduled an appointment. This is ridiculous. Haven't came and updated us one bit on the process. I will never buy from them. Worst experience. I understand they are booked but we made an appointment and they told us we were high priority. Don't feel like it. Waisting a Saturday.
Do not come here!!! First they wouldn't let me test drive a car on the road because I didn't already have insurance , only place that does this!!! Then the 5 cars I looked at need some serious mechanical work when I mentioned it they talked to me like I was stupid telling me it was other stuff or not to worry about it because it came with a warranty I could get it fixed. And the sales lady I was dealing with knew nothing about what she was doing. Every time I asked her a question her reply was I don't know,she didn't even know how to work her computer system and she stayed on her cell phone texting why I was test driving on the parking lot. Very disappointed with this place!!!
Came in for an oil change and cabin/air filter. Would have given 5 stars if they would have washed it. As far as I'm aware whenever you bring a Hyundai in for service you are supposed to get a complimentary car wash.
Bought my car here recently and never been happier with a car deal. Jane was very thorough and knowledgable about the vehicles. Will definitely come back for my next car
I honestly had a great experience while I was shopping and purchasing my car, Lee was wonderful and patient with me. However, I put a large amount for the down payment on my car, only for them to lose verification of the down payment. I received a voicemail THREE WEEKS LATER from them saying that since there was no record of it, they would need to collect it.. even though the person who called me was the one who swiped my debit card. His tone was very offensive and I am extremely annoyed that I have to send more bank statements just to prove I paid it. My car was also not detailed or cleaned very well, and it had fleas. I had to pay a detailing company to clean it and spray for fleas and bugs. WOULD NOT RECOMMEND.
McKenzie did a great job, Will send her more business
