Been here 3 hrs and they still haven't touched my ...

Been here 3 hrs and they still haven't touched my fiance's car. He even scheduled an appointment. This is ridiculous. Haven't came and updated us one bit on the process. I will never buy from them. Worst experience. I understand they are booked but we made an appointment and they told us we were high priority. Don't feel like it. Waisting a Saturday.