M S Review of Terry Reid's Kia of Cartersvil...
Overall the staff was good. The ONLY complaint is ...
Overall the staff was good. The ONLY complaint is that I was told the vehicle has been detailed prior to my purchase when it hadn't. After asking my sales rep several times he flat out told me it had been taken care of and "he watched them do it himself". (Highly doubtful you are watching cars get detailed...) Clearly the car had not been cleaned. When I pointed out there was mechanics grease on the steeling wheel and a sticky residue in the storage area his reply was "These people that detail our cars make $9/hr, they are not going to work hard at this and get everything you know?" I found this to be offensive to the people who do hold a hourly service type position and if the car had in fact been cleaned properly, there wouldn't be a mess to request cleaning at the time of purchase. Since bringing the vehicle home I have found a few personal items of the previous owner throughout the car including a copy of her driver's license and her insurance card in the glove box. Again, purely showing the vehicle was not attended to. The former owner's identity including address and contact info was left in the car for me to find which has since been destroyed. Overall, the experience was altered due to a minor detail that required me to have an awkward conversation with the sales rep resulting in zero resolution, and spend $60 extra to take the car somewhere to be cleaned. I suggest that next time the green sales rep takes the "I am a cool car sales guy, I do well here" persona down a few notches and learns it's ok to not know the answer to something instead of coming up with an excuse.
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