Terrence Cardinal Cook Health Care Center Review

My rehabilitation is going very fine here at Cardinal Cooke Center. My therapist Michael is very thorough and skilled, I feel changes already and my occupational therapist is very good as well. Nurses are nice and helpful all the time.

I am happy with all that is done for me - nursing care, dietary service, having enough supplies, how clean room is but physical therapy especially...Looking forward every time to go there and work with my very good therapists!

Everything is very good here, nurses are are always so nice to me, also therapy is very good even though it is hard sometimes to do what they ask, they make me do it...Room is clean and nice...

My husbands mother has been staying here for years and they are taking good care of her. There were no bed sores, so we know they move her around as much as she can move.
The staff is very friendly and they always call us to provide updates.

I was admitted to this establishment for rehab. But what i witnessed was unbelievably unacceptable. For this establishment is so short of staff it is impossible for them to take care of all patients in an orderly fashion. Example my roommate fell down from his bed. After the both of us press the bell and yelling for help there was no response. After my roommate peels himself from the floor it took almost 45 minutes for the nurses aid to arrive. He makes his complaint only for her to make a noise and shun him away. Certain nights I was in pain and no one would come to my aid. There is a male doctor on the fourth floor who was not the best to work with. There are a few on staff who were good. But overall my experience was horrible. I could hear people screaming in pain at night but no one would assist them. There was a man throwing up blood in his room for 30min before anyone noticed. I have heard constant complaints from the other patient who were unsatisfied about the living conditions of the environment. THIS IS NOT THE PLACE TO SEND A LOVE ONE

Ms. Reina Paradero, R.N., is excellent and anticipates what is needed, before being asked. Her maturity and good attitude, are indicative of a healer.
My good luck has been vindicated in her.

The staff are kind and helpful on unit 4 Hospital, especially Ms. Carnegie, C.N.A. who works the day shift.

I came to this place very weak and they brought back my health; therapy was so good I can play soccer again; I love all workers here.

I can't say anything but very good about this place. I had great therapists - Chiffon and Arni - god bless them. I am always helped by nurses on my floor - 3H, I go on trips with rec. therapist , just yesterday went to City Island to a super nice restaurant, yes...only very good things.

Ms. Rucker, C.N.A. is very helpful, respectful and caring. She also assists
in toileting and with the nursing care. I thank you!

Nelson Irizarry

Ms. Elvery C.N.A., is caring, kind and considerate. In addition, she takes her job seriously. Lastly, she is also professional.

Carmen Santiago

I am leaving realizing how much I am going to miss this place most of all because of their physical therapy - therapists there are skilled, encouraging, caring and just excellent.

So far they treat my wife very good so far we have no complain..

Ms. Montague, C.N.A., is excellent in providing quality care to me, and all of the other residents on unit 4 Hospital.

I am a resident here since 2013. This place has excellent therapy for residents - over the years they helped me so much! I look forward to to work in therapy again, therapists are skilled and caring.

After a month here in rehabilitation on 4H I feel differently. Therapists are definitely make me to work and feel changes every day. Nurses, nurses aids are nicest people. Room is nice, everything is just fine.

Rude management with bad culture, short staff need to hire more people, don't answer family questions.

Ms. Highland, C.N.A. on the evening shift on unit 6 Cohen, is an excellent worker. In addition, Mr. Metellus, L.P. N., is also an excellent worker. They both provide quality care to their residents.

I love my doctor here - dr. Florence Pua, I would give her not 5 but 10 stars if I could so caring and very understanding, explains everything to me, a lot of doctors do not do this. Therapy is also excellent.

Being here for almost 4 years I can say nurses and nurses' aids are friendly and nice to me - I have been on 3H and for the last couple of years and I am on 6H now. I like to go to holiday church services in auditorium, to go to parties and concerts, etc. I like my room very much.

Horrible my family member has only been here for a week and his personal belongings were stolen.

Ms. Sylvestre, C.N.A. is caring, efficient, attentive and warm.
She also provides me with great care.

Here at TCC where I visit my dear friend for a they now they have amazing physical and occupational therapy, caring and professional staff that is attentive to patients and families and responsive involved management. I am so glad my friend was sent here and not to some other place!

From the start, I was impressed by the quality of the staff, which was attentive and kind. The clinical rehabilitation and occupational therapists were excellent, working with me to the best of my abilities. I quickly gained endurance and strength die to their efforts and dedication. The nursing staff was also outstanding, professional, and very helpful; in particular, Ms.Fordjour and Ms. Orocho.

Thanks

I want to say how happy I am being here at TCC for almost two months because I get cared for by two excellent nurses - Carey during the day and Margaret at night who are ready to help me with anything at anytime I need. This two people are passionate about their job, I am very fortunate and grateful!

Ms. Erma Blythe, R.N. is an excellent nurse.
She is also competent, pleasant and a hard worker.

Great place for those whose loved ones need special care. Very clean. Highly professional skilled staff within pleasant surroundings overlooking Central Park. I am so grateful that I was directed to TCC after my horrific experience at The Riverside. (Avoid The Riverside at all costs!) Below is a picture of BOARD GAME DAY in progress.

Mr. Saint-Surin, L.P.N. is an excellent nurse because he administers my medication in a timely manner. He also provides great quality care to me.

Thomas Chisom

I would like to thank the entire rehab team for a job well done.
I reached my rehab goal, which is to walk without a walker.
In addition, the nursing care and all of my meals were excellent.

It was a horrible experience. Had release papers for me but couldn t get released. Keep those beds full. Horrible food. Ok nurses and aids, although I didn t trust them. The elevators were always down. I wonder how they planned to get people out in an emergency oh say a fire. How this got voted top facility for 2020 I don t know since it isn t 2020. You could go nuts in there.

I have been a resident of this facility for many years. I receive very good nursing and medical care, not only nursing but other workers in many other departments are nice and hardworking and deserve praises.

Best Physical and Occupational therapy!!

I am still a patient here at TCC at the time of Thanksgiving holiday. Wonderful celebrations for patients unexpectedly beautifully decorated with delicious food and live music!!

I had best care and excellent physical therapy at the center. All staff was warm, caring, professional and therapists were just amazingly skilled and encouraging. Very very excellent place.

I am here in TCC for 22 years...I would not go to any other place - I love it here...They take good care of me all this years. My unit nurses and nurses aids work with me fine. I go to activities I like - was in music group called Bell Quire for 20 years, performing at parties for residents and for Christmas Tree opening ceremony...This is best place for me!

My brother there and ive been in an worked at a great deal of facilitiys this has been the best from the nursing staff to the people that clean the facility, very happy and content, thank God for these people!

Unspeakable. .. Patient care violations across the board... Reluctance seems to be the culture. I am appalled and flabbergasted with my observations....

Ms. Sally Baldeh, L.P.N. is a great nurse. She is also kind, patient and caring.
Thank you Ms. Baldeh, for all what you do.

Historic hospital with fantastic arts and recreational therapy. At TCC they have choirs, visiting musicians, gardening, arts & crafts, and church services. I have performed there several times for patients, and last summer I went to the concert of one of the patient choirs at Saint Patrick's Cathedral.

Da nurses at TCC most of dem r lazy and disrespectful.

This facility's conditions are horrible. They neglect patients from day one. The room my friend was assigned to had broken furniture, window shade, dust caked in the vents, the bathroom was not cleaned. Staff never returns calls and are sarcastic when they do.They promised food in 20 minutes and food didn't arrive until 3 and half hours later. My friend is paralyzed on the left side and was left food on that side and left to feed herself. They put her in a wheelchair and left her unattended and she fell out and bumped her head. No one ever feeds or checks on my friend for hours at a time. She's constantly soiled when I arrive. I had to call 911 because she was soiled and no one came to change her for 55 minutes when I started to yell. Pillows are torn, there are pills spit out by the patients in the sun room and I found that my friend had her medication stuck to her lips. Every doctor and therapist could not give a status on how my friend's treatment was proceeding. My friend is regressing not progressing. She is humiliated, depressed a wishing that she dies. She's deteriorating. I also over heard the staff say there are mice and they had only one person, a CN to cover all the patients on the 3rd floor on Saturday evening 10/26/19. The facility has retaliated and restricted my visitation to my friend of 20 years whom I've been caretaker to for 12 years.

My bad two stars was an accident. I've never been here. My father is here for years now. Today I found this number so I called the man that answered phone told me it was a nursing home (cause I asked for my father). The man that answered the phone was very polite. Told me my father was on the 8th floor gave me the number. I called for over an hour - stopped. Them tried a few hours later (for about 20 mintues) finally called the other number (the one I called first)
Same man answered I explained to him what was going on. He called no one answered so he told me give him five minutes to call back (8th floor). Needles to say it took 20 minutes for someone to answer and was kinda rude when they answered. My father has no phone in room and she tells me "He can't use our phones" Ok I'm a CNA I work in a nursing home when a family member calls and wants to speak to their loved ones we get them to the phone.....We shall see if he gets the message.... Rant over

I am a patient in this facility and I would like to express my gratitude for excellent care that I am receiving daily. Everybody here is very nice and caring.The compassion, professionalism and patience of the stuff is remarkable. I would like to wish everybody a happy, healthy and prosperous new year.

Ms. Montague, C.N.A. is a great worker. In addition, she is understanding and very courteous.

Rufus Rock

i like to windows that Picture to windows that cosmetics are firmed so tempted to people

My father was there for 3 plus months and I had so many problems. I am usually a calm and laid back person but was so frustrated with my fathers care, that I wanted to cry. One problem was getting getting a doctor to speak to me about my fathers treatment, in all the time, he was there no doctors ever spoke to me, even though I ask to speak to them on numerous occasions. I was always told to speak to the social worker. Another problem was that his room had lost heat for about a week in the middle of the winter, I asked them if he could be moved to another room because he was elderly and the cold caused him a lot of pain but we could not be accommodated. My father even signed a DNR but only did not want to be resuscitated at that location because he hated his treatment there and would rather be dead.

I am an undergraduate on the pre-medical track from nearby Columbia University, and I have been gaining clinical experience at Terence Cardinal Cooke through the summer months. I feel fortunate to have been an intern here, learning from staff about skilled nursing care and speaking with residents. I am so impressed by the attention and love that the residents receive.

I am so impressed how well my rehab schedule is organized here. In a place I was previously it was always uncertain whether I will go to therapy in the morning or afternoon and whether it will take place at all. Here it is amazing - therapists work with me same time of the day, trying and encouraging me to do more. When I was leaving hospital Social Worker said this facility is known for it is excellent therapy and it is indeed so. Nurses aids assigned to me are just wonderful, helpful and friendly and cheerful, especially Ms. Pat.

I ve been a patient here at TCC for six months. My experience with therapy and care is nothing but very very good and I have been a patient in four other facilities before TCC. I did not receive same kind of care and excellent Physical and Occupational therapy in any of those places. I highly reccommend TCC to anyone in need of rehabilitation.

THE WORST PLACE YOU CAN EVER SEND ANY HUMAN BEING TO..THE NEGLECT IS BEYOND ANYTHING..
MY MOTHER IN LAW IS BED RIDDEN AND THE NURSES LEAVE HER SITTING IN HER OWN URINE..THANK GOD WE ARE THERE MOST OF THE TIME TO MONITOR HER. WE ARE LOOKING FOR A NEW PLACE TO MOVE HER TO..

I met so many really wonderful workers during my stay at this facility - nurses, nurses' aids, physical therapists and housekeepers and dietary workers. They were warm and nice and helped me all the time with my needs. Not only on my floor - 4C but on 2H as well. I am going to miss them so much!

Ms. Rucker, C.N.A. is great worker. She provides quality care to me and I sincerely thank her.

Lawrence Mackey

My mother is a resident here & my friend who used to work at this facility was a nurse. All who read this I beg you be warned & stay clear of this place!! My mother was a resident prior to my friend working there but prior to her quitting she really sat me down and told me all that goes on in the place. I should ve known since my mother was constantly complaining of the neglect. Thought it was because she wanted to leave but after talking to her and my friend I m making arrangements to get her out ASAP! I m considering possibly suing or reporting this facility to the state for them to conduct a thorough investigation. I ve also been in touch with other families with similar experiences . Also I spoke to a Jamaican nurse on 1 hospital during the morning shift & she also told in private & she confirmed all the things my friend told me.

I couldn t believe the things I found but I ll give you the inside scoop and here is how they operate and the following breaks down like this.
There are 3 parts to the building the hospital the Annex and Cohen side. I know alot on all these sections but will leave out some details for Hipaa regulations so won t include any info on actual patients. The least provided for is the Hospital side (especially the night shift) so if you have family there you should be most concerned especially since they are defenseless and no visitors are allowed at night. The Cohen & Annex don t require as many people since they aren t as heavy.

1. Of the massively neglected portion of the building 4 Hospital is one of the floors with the most resources it looks nice & is usually well staffed during the day it is bustling with staff and even in the night they have no less than 3 or 4 nursing assistants and you ll be saying that s a good thing so why mention it? Because it is one of the few floors excluding the Huntington disease unit and a few other floors that is adequately staffed. You see floors where the residents are talkative, intelligent, alert and oriented and have frequent family and friends who visit are especially resourced because they want those good reviews and also these people can report to the state. However the long term care dementia units like 7 Hospital being a prime example are scarce in resources and the staff are spread unbearably thin.
They are unfortunately put in very compromising positions and although I worry for the wellbeing of all the residents having little staff with little resources makes doing the job impossible. The management intentionally neglects these floors because most of the residents can t speak up for themselves so they can save money there I m sure they get some kind of bonus. The management is aware of the frequent falls that take place here the short staff usually comprising of 2 people taking care of a census of approx 40 people on an average basis yet they don t care! The staff can t realistically monitor people at all times especially around break time and given the setup it s inevitable someone can get hurt or worst and the burdened staff can only deal with so many wanderers, combative patients and administer care at once. They can t legally restrain patients so most of these patients are in harms way. But if anything happens the management won t take responsibility. Rather throw the staff under the bus. Short staff makes it harder for workers to do their job but also puts our loved ones at risk and should anything happen the management will happily throw staff under the bus & cover themselves and tell you nothing

2.Not all the people should be trusted with your loved ones because the administration doesn t even trust their staff. They have to check the staff to make sure they aren t stealing things from the facility. How can we trust individuals to care for our family members if the organization that hired them doesn t even trust them & I m not lying go to this place and see for yourself

3. Dingey dirty, They allow sick patients with healthy ones & patients who yell all night with alert ones.

The rehab staff are professional and well organized. I also enjoy recreation because of the different activities. In addition, Ms. Highland, C.N.A. is also responsive and an excellent worker. Thank you for all the great services that you provide.

I am so amazed that after just a few days my fingers started to move so much better as a result of working with occupational therapist here at TCC!. She is skilled, compassionate and dedicated. I am happy and looking forward to getting completely back to the way I was before the stroke. Staff here makes me comfortable - from medical and nursing to all other workers. All are caring and willing to help at any time.

The activities and the rehab at this facility are very good.
The teamwork and professionalism of rehab, activities and
nursing are excellent. I would also like to thank Ms. Faith Watson my nurse for the great nursing care she provides.

My mom finished her rehabilitation here at the center. this is her second time here. Everybody and everything was very very good - therapy - PT and OT, dietitian was working with mom to meet her wishes, nurses and nurses aids and Social Worker Charlene was the best! Always patient, taking all my calls, questions and requests calmly and making everything happen!

Very satisfied with this place - from my two physical and occupational therapists to all nurses and nurses'aids on my floor - all of them are helping me all day long. Like my room, all is fine here!

I could be an advertising agent for this place all the way to Florida it is so terrific. I love Lindsay the Dietitian, Janice, the Occupational Therapist and nurse Delilah. There are more great workers I love. Everything is great here, even food!

I am here again for rehab - was a patient here previously with different health problems and now I am in therapy for my broken leg. My nurses and nurses assistants here on 4H are the nicest people. My therapist immediately gave me a special brace that made me feel better right away, I already can stand on my feet! I recommend this place highly.

If you love your family member keep them out of this place. The staff is overwhelmed and they just don't care about the patients. My mothers was put in a room and the call bell did not work for 7 days. My mother and sister complained to the nurses and aides, but nothing was done. She fell one night next to her bed and was screaming for help for over 20 minutes. A man in the next room heard her and call the nurses station. She was not hurt, but instead of moving her to another room at that moment, she remained in the room for another 18 hours without a call be. TCC is very lucky nothing happened to my mother. No one ever answers the call bell at the nurses station. It may take them 20-30 minutes to respond to the patients, which is unacceptable. I've worked in the healthcare field as a nurse for over 20 years and this place should be shutdown. I will be reporting all of my grievances to JACHO, Medicare and Medicaid. Hopefully, someone will look into this place.

Aspiring chaplains getting there feet wet here namely Tom Fox has opened me up to myself . I have to say, although he works at the institution he dosent work for the institution.

It is incredible how good physical therapy is here at TCC. These therapists were awesome - all of them!!! So skilled, so professional... I would like to say medical and nursing staff - both nurses and nursing assistants were so professional, caring, ready to help always, I am very happy and impressed to have been in rehabilitation here.

my son, weylin, has been a resident at "tcc" for 20 years, since he was 1 year old. he was born severely disabled and needs to be on a bi-pap machine to help him breathe. one of the very few locations in the country that offers 24 hour care for patients on bi-pap machines is tcc. the two floors that care for children and young adults that are severely disabled are called "SPECIALTY UNITS". the rest of tcc, which takes up the entire block of 106st.and 5 th.ave.,is divided among a nursing home, aids unit, Huntington's unit, dialysis, etc.. yes, nothing is perfect and there is always room for improvement, but as far as I can tell, tcc is full of loving, caring people who try to do their best to help the less unfortunate. from the awesome nurses, hardworking c.n.a's , security guards, housekeepers, administrators to the kitchen staff, engineering department and physical therapists. the social workers are amazing. again, there is always room for improvement but the intentions at tcc are good and the entire staff that has taken care of my child and others are very special people.

Horrible experience dealing with the staff in regards to my grandmother. Completely unprofessional, inpatients are treated without care. Nurses have bad attitudes and don't want to do their job. Rooms are infested with roches, it's completely unsanitary. You can never speak with a doctor on patient progress because they are never available apparently and the physical therapists are clueless and don't help to motivate the patient. And I find it very odd that there is not one Spanish translator available to assist Spanish speaking patients and to help translate to nurses, doctors, therapists, etc that only speak English.

My mother had a stroke in this facility. When I asked the Nurse where they took her they couldn't figure it out. I then realized that the nearest hospital was Mt. Sinai. It was only when I mentioned the hospital's name that they remembered. I saw my mother at Mt. Sinai's emergency room unattended and had the obvious signs of stroke(CVA). I had to talk to a doctor who was fiddling on her phone. She was clueless and denied knowledge about any endorsements from the Nursing Home. My mom passed away since. I'm a Roman Catholic and this simply was a big blow to my faith. Shame on them. Their billing representative was fast to call and threatened me on the phone. I told her that my mother had a stroke at their facility, but she shouted "I don't care! You still have to pay!"

Ms. Nicole Durosier, C.N.A. is competent, pleasant and a people person.
She provides excellent quality care. I thank her for what she does for me, each and every day.

Miriam Hosley

I like how everything is organized here. Nurses and nurses aids are most attentive, diligent and my physical therapist Andrea is very skilled and is a wonderful human being.

I m only giving it two stars because the nursing supervisor and administration was very cooperative but this place feels like a psych ward. I can go on and about how it feels like a psych ward from yelling patients to people wanting to fight in the hallway but it s way too much to tell! Don t bring your family here

My initial experience was positive. I toured the facility and though old was well maintained, cleaned and uplifting. Initial calls to admission were also positive. When it came time to move the patient to TCC, the facility asked us to remove the peritoneal catheter that had not yet been used, which we did. Then they denied the application. Why ask for the removal of the option for in home dialysis only to deny admission once the patient complied? The coordination between Mt Sinai in Queens and previously Lenox Hill in Manhattan was poorly executed. Hospitals pointed fingers at TCC and insurance. Insurance said hospitals didn t do their job. The health care system cares little about health, care or the vulnerable patients unfortunate enough to need their help. As a Catholic I m appalled at the lack of compassion and care we received from the woman in admissions. The talk is great. The walk does not exemplify the way of the lord or Jesus. Very sad

I receive such good care here on 3Hospital - all nurses and nurses aids who take care of me are nice and are friends. I love to go to church on Sundays - service is so wonderful, love my arts and crafts , gardening lady is so great, Lorelei in recreation is my own angel.

The nursing care and rehab are excellent at this facility.

Came here from Mount Sinai hospital where I was so weak and out of breath and I now do serious work with all muscles in my body in physical and occupational therapy. Therapists create individualized exercises for just my particular situation. Nursing does great job, room is always clean.

Ms. Blythe, R.N. on unit 4Cohen is a great nurse and provides good care to me and the other residents.

Doris Canales

Specialty Hospital of Terence Cardinal Cooke Health Care Center provides care for my son for some times now. I cannot praise enough entire team starting with incredible medical care under direction of Dr. Vickey Deutsch and coordination of all aspects of care by LucyBell Agpawa. They lead dedicated team of nurses, therapists, etc. who day after day make sure my son and all other children receive best care and services possible. These workers all have big hearts and now I am able to have piece in my heart and when I leave here I know my son's well-being is in kind and competent hands.

This nursing home is not built for people with special needs. The Day Nurse Aids are friendly and the nurse we had was nice. Cant say the same about the night. But I find it amazing that when a person has 6 bags with them none of the employees helped me. One person rode the elevator and asked if I needed help because she was going to get her belongings in the basement. She saw we were struggling but didnt care to help. Not even the men in the front lobby offerend to help. The social worker is very rough around the edges with how she speaks to people and makes people nervous. Over all this isnt reflecting all ArchCare locations but the location on 105th and 5th needs a lot of work elevators arent working the ones that do bounce like its hanging on a string. The front doors are almot impossible to open. I work in the health field and I'm very dissaponted and livid with this establishment.

Therapists - physical and occupational are devoted compassionate and so very skillful and the same about nursing personnel - nurses are so knowledgeable and nurses assistants are so reliable and kind it is even touching.

I received excellent care here at Terence Cardinal Cooke - my physical therapy was very good and my occupational therapy with Rachel was fantastic! I am ready to go home with everything prepared for that and even though I did not ask Social Worker ordered extra safety device for me which I am taking home.

I am here at TCC for the 5th(!) time. I came here from Metropolitan Hospital where I said to them when they said I need to go to rehab center that I want to go only to Terence Cardinal Cooke. I like very much both rehab units - 4H and 4C. Both of them have very good nurses and nurses aids and physical therapists are just great.

Ms. Bonkano C.N.A. is courteous, kind and proficient in her job.
She is always willing to extend a helping hand to all her residents.

Kenneth Bell

I am so sorry I placed my grandmother in this place. She went in to rehab with a broken hip. She left in an ambulance to the ER with an intestinal infection that attacked her kidneys and her liver. This caused severe diarrhea, whatever enter into her system caused an infection in her rectum as well. (Tried to post photo but system will not allow its to grafficThe rehab crew are great but that's only and hour a day. The nurse on the forth floor (an older black woman with extensions who came to work sick swears like a sailor and ended up being hospitalized for three weeks, should quit or get a job that does not require human contact) to sum it up, before you take anyone here, make sure you don't love them don't care for them and you are willing to let them suffer and die.

Ms. Fordjour, R.N. is a good nurse. She makes sure I receive my medication on time.

Kenneth Bell

When I was leaving hospital after the surgery I was told I have 4 choices for rehabilitation facility- I told them - no, I have only one! It is Terence Cardinal Cooke Health Care Center. This was my third time here within last 10 years. I am deeply grateful to physical therapists, my nurses and nurses aids. I think this place is number 1 in quality of care, dedication and compassion in whole New York!!

My father was surrounded by warmest caring people during his 2 year long stay in the dementia unit on the 7th floor. Ms. Monique King was the nursing manager of the unit and frequently took my restless dad into her office to calm him down; and he was simply sitting there quietly and calmly watching her work. There were nurses and aides who were dancing with him when he was restless (he always liked dancing). And when he became sick, the staff took special care to keep him comfortable and clean. Overall, despite limited recourses that most of the nursing homes have, the staff showed amazing warmth and friendliness towards the most challenging patients. I work in healthcare industry and rarely saw such family-like attitude towards patients. And the most impressive care and professionalism were shown by the nurse practitioner that took care of my father - Bob White. He became not only the best defender of my dad's wellbeing but also a reliable friend. Once again, rarely I have seen such care and dedication in a medical professional working with patients who have advanced dementia. I want to thank all my friends from the 7th floor for such a care until the very end of my dad's journey on this earth. Thank you, you really made difference.

For the past 10 weeks I have had the pleasure of interning at Terence Cardinal Cooke as an undergraduate student of Columbia University on the pre-med track. The attentive and compassionate staff at TCC serve an incredibly diverse population, from individuals on the Huntington's disease unit, the HIV units, the speciality hospital for neurologically impaired youth, to the beautifully renovated sub-acute unit. With a rich history as the original Flower 5th Ave Hospital, TCC continues to provide excellent care to it's residents.

I went to visit a friend's relative on sub acute. I found the staff approachable, they answered all my questions and put my mind at ease. I get the sense they are very invested toward the residents. I would highly recommend this institution

If you have a loved one, don't let them get put in Terrance Cardinal Cooke for elderly rehab or nursing home care. They will be treated like cr*p, a disposable afterthought, if that. The place is horrible. I hope all these people who work with the patients have a loved one who experiences the same kind of care that they gave to my Mom. Which means that the 4-5 people out of dozens on staff who work with her will be treated with kindess, while the rest can get a taste of their apathetic medicine.

The staff are very professional on all shifts, as well as courteous.

Mr. Alfred Odeh, C.N.A. is my nurse's aide. He takes very good care of me and the other residents on unit 5 Hospital.

Monroe Suckins

I was a patient there, having been sent there directly from the hospital for rehabilitation but it was a not a pleasant experience. For the more than two months I spent there, rooms were swept twice a week but never mopped until I complained in my one month of stay. Bathrooms and therapy facilities always filthy and if you complain you become an outcast and your life was at their Mercy. I pray never to set foot there ever again

As a patient of rehabilitation unit I want to say how everything is fine here; I get help any time I need it, therapy is very good here and you want to be in a place which has 5 Stars and it deserves them.

They are very friendly and it is nice and big and clean

My father is here on 6H for 4 years, he is 97 years old now. I can't say nothing but very very good things about all nurses and nurses aids here and the other workers from all different departments. Everything he needs at this time is taken care of super well.

The treatment here is very good - staff are caring and attentive. Expert care and concern by RN C. Brooke, Shiran Carmel - speech therapist, Sayiba Boncano and Monica McKenzie - C.N.A. I am especially grateful to.

Direct Care Staff (Drs. Nurses etc.) Are GREAT, however some facility policies and care plan mechanisms could stand review and ironing-out by the board of directors and middle management. Overall, TCC is a "decent" operation charged with the difficulties of a greatly varied and the sometimes chaotic lives and needs of it's patients... We all have room for improvement. (BTW, I am a current 4 week, short-term, medical rehab patient at ArchCare TCC.)