My bad two stars was an accident. I've never been ...

My bad two stars was an accident. I've never been here. My father is here for years now. Today I found this number so I called the man that answered phone told me it was a nursing home (cause I asked for my father). The man that answered the phone was very polite. Told me my father was on the 8th floor gave me the number. I called for over an hour - stopped. Them tried a few hours later (for about 20 mintues) finally called the other number (the one I called first)
Same man answered I explained to him what was going on. He called no one answered so he told me give him five minutes to call back (8th floor). Needles to say it took 20 minutes for someone to answer and was kinda rude when they answered. My father has no phone in room and she tells me "He can't use our phones" Ok I'm a CNA I work in a nursing home when a family member calls and wants to speak to their loved ones we get them to the phone.....We shall see if he gets the message.... Rant over