Terminix International Review

They work on their schedule, not yours. I live on a gated property and for 15 years have tried to get them to schedule Thursdays for any service. It's a hit and miss proposition. But I call it "Contractor Thursday" and when we travel we typically have zero contractors scheduled while we're gone and our house sitter is instructed to simply call the police if anyone arrives claiming otherwise. Of course the tech showed up while we were away, scared the hell out of the sitter, she didn't let him in but he still billed us for a visit. I'm not only not paying the bill, I'm canceling their service (and oxymoron where their concerned). I've received 2 calls from their collections dept., about this invoice but apparently none of them take notes or relay any of the interactions back to the tech. When you call you get a robot, and then a human being who repeats all the questions you just provided answers for to the robot! Now then, we're talking about a company that's in the business of killing bugs, not the bank or heaven forbid, the phone company (aren't those horrible experiences?) so I don't get the scrutiny. Today's human being hung up on me. So much for service, wot? Beyond that, if you really want to freak, call someone in any environmental agency and tell them what you're having sprayed around your house and you'll look at spiders in an entirely different light.

They were very responding when I called. Very professional and friendly.

No show blew our whole afternoon!
Unacceptable.

The Terminix rep. did a great job with our spring time check-up. She was prompt, and provided friendly service that fit our schedule. A company you can rely on, thank you.

I wasted too many years just thinking about calling for an estimate. Don't suffer any more with coming upon creepy crawlies in the middle of the night, its NOT expensive. We love our guy, Marc, he's knowledgeable, professional and has a great sense of humor to boot. He comes on a schedule and is flexible, as well. The first time you have them come, do expect an increase in insect activity for about a week or 10 days, but that's normal. After that, love your bug-free life!

Terrible company. My renewal stated I had y til March to pay, in February I got a bill saying it was canceled. I called and explained and spoke to a nasty manager who said yeah I see that in the computer but there is nothing I can do, sorry it s cancelled you will have to repay the start up fee. I am livid. What a joke of a company! I gave my business to a local company and couldn t be happier. Also, the price went up to $1,000s for most people in our neighborhood with Terminix. So happy they messed up- worked out for the best for me! I would never recommend them to anyone.

Corey is always pleasant, professional and helpful. Service is always extraordinary.

Reluctantly signed up for what was apparently a discounted service. Attempted to cancel and was informed I'm being charged a cancellation fee that actually cost more than the service. Cancellation fee was not disclosed up front. Poor value for the money and sketchy company will never work with again

Update: Terminex rep showed up at my house wanting to know why I cancelled. Now they are harassing me over the phone. Completely regret ever interacting at all with this sketchy company

I paid for termite coverage on my newly purchased home and have been unable to get a contract, guarantee or receipt from Terminix. My calls are NEVER returned. This is the WORST CUSTOMER SERVICE I have ever encountered!!

The representative was very professional. He wore booties so as not to bring dirt into my home which I greatly appreciated. He was on time and described what he was doing as he progressed through my home..

I like the services that s provided around my home... the techs come when there suppose to and i haven t had any issues thus far so clearly the treatments are working thanks !

Terrible experience that's dragged on for over a year. I hired Terminix in January of 2018 to get rid of rats in a detached garage. Almost $20,000 later, the garage was never treated. I then negotiated with Terminix for nearly 10 months, and had to hire a lawyer, to get the bill lowered to a reasonable (but still not fair) amount of $5,000. I made my final payment on time a few weeks ago, only to find out that the company had turned my account over to collections as delinquent back in December. So now to add insult to injury, my credit has been affected. From the salesperson I dealt with initially (a total conman) to the revolving door of regional managers to their corporate lawyers, I don't believe any one affiliated with this company has the customer's best interest at heart. Terrible, terrible -- seemingly never-ending -- experience. I will never do business with Terminix again. If I could have given no stars, I would have.

Full of lies paid $1000 for my whole home to be serviced they came out with two cans of spray I can buy off line and sprayed and now they don t want to refund me since they didn t do what was promised. They lied like they where going to send another person to retreat and they didn t now they don t want to refund me for services not rendered! I m having to go through my bank for a refund. WOULD NOT RECOMMEND THEM AT ALL!!!! Full of lies and games

the only.reason I gave a 4 is because I cant get gold of cust service to get MORE service

The representative was very professional. He explained the upcoming procedure to me so I understood it. He was courteous. He arrived on time. He called me before he arrived as I had requested. Everything was great! He is an excellent example of a great representative.

Your people are very friendly and helpful but even after almost a year of service I see a decrease in my problem but I still have a problem , I call, yall come out, it seems to be getting better,, and then it right back again , it just the same thing over and over , I really don't mind paying the monthly fee ever month I just want the problem gone for good ,
Please help stop this problem !!!!

My service person has always been reliable and given good solutions and recommendations to keep my home and surrounding area pest free I am confident that they have my needs covered. My excellent review is due to my service person. I actually have not contacted the company directly as they purchased the small business that used to service my home. From day one they sent their person and 2 years later he is still my service man. The company also accepted my contract pricing from the previous company which I really like. Best part in addition to their consistancy is that if ever i have a concern they will promptly come back to address it. I do not have to wait until my next appt/quarter. I am quite pleased with terminex and Kyle my service person. Happy to give them max stars.

Bed bugs were terrible. Caused me rashes. Another exterminator did a bad job and they came back. They got rid of them

SCAM ALERT! I really wish I had read the reviews before deciding on this company. I THOUGHT I could trust such a big name! They have been holding my money hostage for almost a month now, with no service! An employee even went as far as posting pictures of SOMEONE ELSE'S home on MY account with no signature, as a receipt for service at my home! I've wasted a total of 14.5 hours between the no call-no show I experienced, and the wait time on the phone trying to get my money back! Last time, my phone time was over an hour, I was transferred 4 TIMES until the last person asked why I was transferred to their line! This is what they do everytime I call. They lie about the steps they've taken, and scheme to keep your money past that 30 day guarantee. Now, I have to treat ,what I thought was a reputable company, like a rink of criminal thieves. I have to get an attorney and my financial institution involved because they've committed fraud! PATHETIC!

Terminix has helped take care of rodents and for years now has help keep rodents and other pests at bay.

Nate Williams has been treating our house for several years, so he knows us and our home. He comes on time, asks about any problems we may be having, then knows what to do and works very effectively.

We moved into a new construction home and our problem started. We had giant red ant looking bugs, small black ants, tiny spiders, fleas, chiggers and ticks. They kept appearing along the baseboard of the walls to the outside of the house. After being bit by 'whatever' several times and finding dead bodies of some small dark critters inside the house along the door jams and baseboards and unable to walk in the back yard due to large weird red ants, I called Terminix.

The first session got everything! Yet we all know mother nature recovers and they would be back, so I signed up on a permanent quarterly basis. I can now work in my garden in shorts and flip flops and no worries of getting bitten. I also love my service Rep Ozzy. He is the best at keeping me up to date on what's going on outside.

They do a great job. They always show up when I call about an issue. They do exactly what they say they will do in the beginning.

Professional and knowledgeable associates! Highly recommend!

Bernard the tech was very prompt.. He called before arriving. He did thorough job expecting house before laying product and told us a few places he was concerned about for pest. Great communication and professional. Timing service. Thank you Bernard

The first person we had come out did a horrible job. He didn't give us correct information and didn't even treat for the right pest . But Bill more than makes up for it, he is very nice. He goes the extra mile to make sure or appointment day is right and that everything gets looked at that needs to be .

Have been a loyal customer for nearly a decade and have never missed making a payment on time every single quarter. Recently I had a horrible customer service experience with them. Agent was extremely rude and sarcastic and should not even be allowed to work with human beings. I filed a complaint with Terminix, only to receive some "cookie cutter" response from one of their Customer Service Managers. To this company, you are just another number. They could take a valuable customer service lesson from Chic-Fil-A. What they also need to realize is that they are not the only pest control company around. Steer clear of this company unless you want to waste your hard-earned money on a company that doesn't appreciate you as a customer.

A service that you can always count on. Professional and friendly. Highly recommended!

Service deteriorating. In the past has been very good but no longer. Will start seeking other vendors. A termite tech was to come today. Waited for four hours and he never showed up. Called him but his voice mail box was full.

I have used Terminix for almost five years now. I have always been happy with the service. Any time I have had an issue, they are quick to respond. The technicians are always polite and friendly.

they listen and respond quickly to do what is needed to eradicact pests

Loved having terminex! Best in the business! Always came back if there were any issues for free with out complaints! Had the best guy but I cant remember his name! Hands down they are awesome!

We have now no traces of any spiders termites or insects at our house in Katy in TX..
We thank U Terminix forWe providing us with great chemicals to solve our problems

Alex does give us extra service all the time he
Comes to check our house.
He represents your company very well

Melvin is the best. Super nice, very professional. Keeps the bugs out.

Always great service from Brenda, the technician. She is reliable, knowledgeable, and customer oriented. What else can one expect! Thank you Brenda.

Terminix has done a great job of keeping creepy crawling things out of our home. They are always prompt, polite and professional. Highly recommend

Friendly and informative. Whenever I needed them, they were out within 2 days. I haven't had any issues.

Have had their service for 10 years. They got rid of our infestation and come back yearly for inspection. The only complaint I have is that never do we have the same technician. The new ones have been employed for just a few months. None have served a year. Makes me concerned of their expertise.

Had a huge problem with ticks and roaches and since they came I haven't seen any would highly recommend and great costumer service

So I have had Terminix for around the last three and a half years since we moved in our new place and they have always did okay job except for the last couple of months we had a new technician come in and John crocker and he had just got up and above and beyond his job we have not had any signs of any kind of cockroaches or any kind of insects and I just love how he's always a nicest person and always tries to help you in any way I was actually on the verge of canceling my membership with them until we got him and he's just changed the way I look at Terminix so I really appreciate it and yall really need to find more technicians like him

I have always gotten excellent service from Terminex. I would especially like to recommend my Pest Tech Nathan Hess for his wonderful service. He is always pleasant and on time, explains clearly the service he is going to perform and why it is being done. He helped me clear up my spider cricket
and mice problems with the right kind of traps. I give him and Terminex a thumbs up.

I've had very good experience with this company they do a good job every time they come I love it

My technician arrived as we were out due to me forgetting about my appointment. He called me, sprayed the exterior of my home and said call anytime I wanted him to return to do the inside if I desired at no additional cost. He is the most friendly person you will ever meet, extremely professional and always on time.

No calls, no show, doesn't follow their own contract. Poorly executed and a bunch of OVERPRICED LIARS.

I have been well pleased with the services of Terminix. They did such a great job when I called to cancel the gentleman suggested we just go on hold until June. He will call me then and we will go from there. Great job Terminix I thought the job would be impossible to get but it wasn't .I love being wrong on that

The service was good and technician arrived on time within the window of appointment.. There were waterbugs located after the sevice, but a technician came out a second time to rid the bugs.. If the bugs keep coming so will Terminix

I had one year arrangement for Ultimate Protection Package (Sales Agreement Number 17176763) for my residence at Princeton, NJ 08540.

I called your customer service on 2 April 2018 after noticing $79.70 unauthorized charge on my credit card from Terminix. I was informed that it was for auto renewal of service. I informed that I don't want to renew and will call your company when I wish to renew. The customer service representative of Terminix apologized and $79.70 charge was refunded to my credit card.

Few days ago, I called you again after I noticed an unauthorized charge of $174.85 on my credit card from Terminix (dated 9 May 2018). Terminix representative told me that the charge was for the renewal and couldn't be refunded as I didn't cancel. I informed the customer service representative that I specifically and clearly informed Terminix on 2 April (please see above) not to renew my contact and added that it would be illegal to charge my credit card without my approval and agreement. Finally, on June 2, I received an email from Terminix that my service agreement has been cancelled.

However, on 2 June 2018 around 10 am, a Terminix employee came to my property and removed all the termite bait stations from my property without informing me either by call, text or email. This is an unauthorized trespassing in my property. Also, I didn't find in my contract that the bait stations would be removed after the expiry of one year contract. I paid more than $1,200 for the bait stations and believe Terminix has no rights to remove the bait stations for which I paid.

But interestingly, Terminix employee also took all the bait stations which were in my property from totally different company. The bait stations from other company were black and wider, where as Terminix bait stations were green. Why Terminix employee took all the bait stations that even did not belong to Terminix? I have security cameras in my property and the removal of bait stations by the Terminix employee have been recorded. In a different word, this similar to theft as Terminix employee took black bait stations that were not from Terminix.

I believe this is a retaliatory action from the Terminix for my refusal to auto-renewal. Please return the black bait stations or I will consider taking appropriate actions. Also, please provide explanation why you took the Terminix bait stations (green ones) for which I paid over $1,200.

I already called quite a few times and talked to so many people including the branch manager but no resolution, not even a sorry or an apology. I hope your company will take proper actions to resolve the issue amicably.

Trey did a very thorough termite inspection. He made useful observations about our property and discussed potential areas of concern. He really cared, unlike previous inspectors who were anxious to "check a box " and get out and on to the next one as quickly as possible .

Our Terminix Technicians, Nick and Reggie are professional, courteous and thorough. Always responsive to our pest needs. Thank you both for all your efforts!

We have used Terminix for over 3 years now. We are pleased with the service we receive and Terminix agents don't try to scare you into purchasing coverage you don't need. They tell you the truth about your home and the environment you live in. Thanks for a great company who cares.

Terrible I've had Terminix for 20 years and have developed a roach problem over the last 2 years! They try to blame the problem on anything they can think of like oh have you had a new neighbor move in next door. I happen to live in the center of a 2 acre lot, no new neighbor could possibly have created this problem. There guarantee is worthless Satisfaction Garanteed means they will have a technician come out when you call and complain. There customer service representative said they would gladly discontinue my service. I guess thats my answer! Thanks Terminix for the solution to your problem.

Courteous and dependable service, knowledgeable employees, no more bugs... works for me!

Staff treated me well and informed me on everything they were doing and what they found and next steps. Came on time when they said they would.

Chris is one of the most nicest and Efficent people I know. He does an absolute great job.

fast and efficient. attention to detail and asks us if there are any problems.

Terminix has friendly staff and they seem nice and honor their word but as far as MY apartment goes I'm still seeing the pests after about 2 months of use and I am waiting for the full treatment to take effect I suppose.

Thorough, experienced, and very clean workmanship. Along with good value for the money. Great job.

The people who came to my house were very friendly and helpful. They took the time to make sure all my questions were answered before they left. I have recommended them to friends and family. I was very satisfied with them.

Totally awesome service, if you don't have them, call them, they are the greatest!

As always, we are very pleased with Terminix service. It has been over a decade since we had any sort of pest issue.

They keep coming out and not telling anybody that there out side so I don't know if they did the work or not

Very attentive to my concerns. Explained in detail why they recommended the services they did.

Very respectful just hard to get an apt scheduled that actually works for you

So far Terminix has done a great job. But I have only experienced one visit. The call center however messed up and didn't schedule my appointment for the service guy to come out. I was very specific and they did the exact opposite. But once it was straightened out the service was good the only time they have come out so far. I will rate it later when I feel I have a had a chance to try them out. Thanks

We have a new guy this time as our former Terminix guy has moved to work in a different area. Anyway the former one kept up in the know of what he did each time and where to spray so we were able to relay the info to him.

Terminix gets rid of the bugs and will come back if necessary. Great customer service and the technician is very professional.

My service technician is extremely responsive to my needs and concerns, always prompt and clean. Customer service responds to requests for updates as to the actual time my technician will arrive. Love the service and would recommend it to all those in Southern California.

Had 2 termite inspections this last week by some very people oriented inspectors. First one was a inspection follow up on a tenting job. He did a very complete inspection on the inside of the house. The second did a very complete job and checked all the bait stations in the yard.

Both inspectors explained what they were looking for and made it so the average person could understand what they were doing.

The inspector that did the termite stations had a little more of a problem as some of the stations had to be found as they were covered up with loose rock. In any case he knew were to look! He had no problems finding all the bait stations.

These guys were totally AWESOME! If you are looking for some one to do your termite treatment I would highly recommend Terminx!

Have used for years mostly to keep ants away & it has worked.

They do great work and you can always count on them to if you have any problem.

Great company with friendly and professional staff that know what they are doing!

I was not with him or followed him around. I trust whoever comes to spray or else. I am very pleased with getting rid of the mosquitoes. They love my delicious blood. The bites drive me crazy and itches!

THERE SERVICE SPECIALISTS HAVE ALWAYS BEEN COURTEOUS AND PROFESSIONAL. MANY YEARS AGO,WE HAD A TERMITE PROBLEM AND TERMINIX TOOK CARE OF OUR PROBLEM QUICKLY & EFFICIENTLY!!
Thanks Terminix!!

Paul is always very professional, friendly and does a thorough job.

I would definitely recommend Terminix they understand people's needs and they are very friendly and courteous to their customers

Service was prompt and professional; Serviceman seemed knowledgeable and had helpful suggestions. Overall we were quite satisfied with the service.

If I could give no stars I would. Corporate office doesn't know what the local office is doing and multiple unkept promises.

Poor Quality! With their Termite Service, we still have termite issue in our property. After several follow ups, still waiting! not professional!

The tech spoke with us and we discussed the areas to be treated. He seemed thorough and we have not had any problems. Terminix has always been very good and responsive if we have had a problem between applications.

Jeff, the technician for Hot Springs, AR, is one of the best, most friendly, hard working person we have had the pleasure of doing business with us. He is very professional and makes sure everything is done before he leaves. He really cares about doing a good job and making his customers happy. Thanks Jeff, Regards, Karen & Art

We started to notice signs of mice/rats in our home. It was so upsetting and felt like my home was being destroyed by these pests. I knew I had to do something because everything I tried failed. I called Terminix they came right over, looked at everything and quoted us a reasonable price. They then proceeded to close all entries outside and inside my home. They placed traps in all the right places. They were very good and knew I had pets. It took 1 month and now we are pest free. They come out every 3 months to check everything. I will continue to keep their service because with their help I have my home back. Rats/mice do so much damage. They chewed through electrical wires,through my dish washer water tube. If it wasn't for Terminix I don't know what we would of done.

First, they over charged my credit card. Secondly, they put me on a 12 service agreement without my permission. They showed up at my house without my consent, and no appointment was scheduled. Lastly, customer service agents are ghetto and horrible. Now that they owe me money I'm having a hard time speaking with someone.

Service personnel are always prompt, professional, and quick when finding no problems. I also appreciate how polite they are and that they always ask if there is anything else they can do. I am very satisfied with my contract with Terminix.

Tech notified me in advance and when he was enroute to my rental house of the service call. My experience has been positive with the tech. He has shown that he is courteous, prompt and dependable. He is accommodating if the scheduled appt requires rescheduling.

Terminix is a great company to do business with. Techs are always on time, very polite and very knowledgeable about all their products. Very professional personnel and great customer service.

Technicians are always promt and courteous, customer service is easy and reps are quite helpful