Peter Bell

Review of Terminix International

They work on their schedule, not yours. I live on...

They work on their schedule, not yours. I live on a gated property and for 15 years have tried to get them to schedule Thursdays for any service. It's a hit and miss proposition. But I call it "Contractor Thursday" and when we travel we typically have zero contractors scheduled while we're gone and our house sitter is instructed to simply call the police if anyone arrives claiming otherwise. Of course the tech showed up while we were away, scared the hell out of the sitter, she didn't let him in but he still billed us for a visit. I'm not only not paying the bill, I'm canceling their service (and oxymoron where their concerned). I've received 2 calls from their collections dept., about this invoice but apparently none of them take notes or relay any of the interactions back to the tech. When you call you get a robot, and then a human being who repeats all the questions you just provided answers for to the robot! Now then, we're talking about a company that's in the business of killing bugs, not the bank or heaven forbid, the phone company (aren't those horrible experiences?) so I don't get the scrutiny. Today's human being hung up on me. So much for service, wot? Beyond that, if you really want to freak, call someone in any environmental agency and tell them what you're having sprayed around your house and you'll look at spiders in an entirely different light.