Terminix International Review

Barry, has been very helpful, a good guy to work with.

I have to say that this was my most painless experience with an exterminator company. Price was never a question and service was applied on a scheduled basis without exception. My service person was always helpful and always questioned if there were any infestations or critter problems. I would recommend this company without hesitation

This company is a total ripoff. A door to door salesman talked me into signing up and assured me that my concerns about ants in my yard would be taken care of. At the initial service the tech showed up with his fly open, needless to say I did not let him in my house. I told him my main concern were the ants and he said he would put out granulated bait that would kill the nest. Whatever he put out on made them multiply. I filled out a survey and received a call from the manager, Mike Sheppard. He assured me he addressed the issue and would send out another tech with stronger product. This tech showed up and said we don t treat the yard for ants . I told him that is not what I was told. His attitude was a shrug of his shoulders. I told him he needed to talk to his boss and he said he could put some granular stuff out in a way that said it would do no good. I said, so you re telling me it won t work and got another shoulder shrug. I told him not to bother and he left. I tried to call Mr Sheppard on his cell number he gave me and could not even leave a message because his voice mail was full! This company has been unprofessional and I am totally dissatisfied with the services. I was assured the ants would be taken care of and then was told they don t do ants in the yard. I cancelled my service and told them I don t expect to be charged a termination fee since they did not address my concerns and did not take care of the issue I had. Total dissatisfaction with products and services!

Excellent and prompt service. I like that we have the same technician come to every appointment and he knows in advance what needs attention.

I should have probably postponed due to thunderstorms, but technician contacted me and secured my shed door upon finding it wide open. He also treaded the house and shed thoroughly.

Our exclusion service for mice problem last year so far resolved by Terminix. Referred my mother in law for bed bugs service 1,500 and exclusion service for her infestation of mice problem 1,800 not resolved by Terminix. No shows to complete treatments, No shows follow up Inspection's, No timely return phone calls from service tech and service manager. They are quickly to get you to sign contracts and take your money, but take their time to come out to deliver the service.. The communication stinks between Terminix to customer. The complaints continue to rise let's see what answers Corp. can provide. Corp. read the complaints from dissatisfied customers, and take them seriously. We are complaining for a reason.

Terminix has been wonderful and always does a great job. Their technicians and customer service are to be commended for consistency and professionalism!

Great service and communication. Reggie is in communication before and after every visit.

I have always had a pleasant experience with the technicians that come to our house. They are always courteous and helpful.

I've hired Terminix to take care of a rodent problem. It took several visits but Terminix kept coming until they were under control. I also hired them to rid me of pantry moths. Several visits and that did it. The technician was knowledgeable and courteous. I would highly recommend Terminix.

The service technician did excellent job I applying application and clearing the webs spraying areas contract and setting traps for mice and other insects.

Teminix professionals consistently contact me to remind me of appointment dates, accept that at times the established date needs to be changed and are available during visits to discuss my concerns and present options.

I scheduled a 10am-12pm window back on Monday for an inspection.

I was waiting for 2 hours, but didn't hear anything.

I called dispatch. The dispatcher called the driver and told me Marlin was 25 minutes away and on his way. I requested he call when he's a few minutes away as there were special parking and entry instructions. She said she'd call him again and tell him.

30 minutes later I didn't hear anything. So I waited longer. After an hour I called in. The dispatcher said the inspector was only doing a roach inspection and that's why he might not have shown up since they don't do write-ups for roach inspections.

I said that's not what I was told. So she asked a manager and said write-ups for roach inspections were at the inspector's discretion. Some do them and some don't.

I asked her to call the inspector. She couldn't reach him. She said he was behind. But I said I still wanted the service.

At 2pm no one showed up. I called back. The dispatcher told me a previous dispatcher had cancelled the service much earlier. I was livid. I told her every dispatcher told me the inspector was still on his way and I always said I still wanted the service. I asked how this could happen and she said they're poorly trained.

Because of this I needlessly wasted 4 hours of my time.

She offered to reschedule for this upcoming Thursday from 1-3pm. I was disappointed but figured I d give them one more shot.

Fast forward to Wednesday (the day before) and I get a call that afternoon from an inspector telling me I wasn t home and asking if he had the right address. After calling him back, I was furious but realized it wasn t his fault.

When I called Terminix they saw the notes they were supposed to schedule on Thursday from 1-3pm but put me down for Wednesday from 1-3pm.

I am done with this company. They are incompetent beyond belief and they clearly don t want my business if they screw up majorly twice in 2 days.

Kent is very thorough, experienced, and personable. He just does a great job. Thanks Kent.

The best
For me they are the best, thank you

Jeremy Fulton is an excellent representative of Terminix. He is professional and informative. He takes the time to answer questions and will act on them. Love Terminix...they are a wonderful organ.

The representative was very corteou and did a good job.

Just satisfied with service. People always polite.

The terminix technician is such a professional and making sure we're satisfied. The company goes above and beyond on their services. I would recommend using Terminix.

The inspector who checked around for termites seemed to look everywhere and did not miss any areas. Pleasant guy.

Buyer Beware!! Each appointment we have made with Terminix has been late or no-showed. The appointments they did keep they refused to finish the job due to various excuses. They have sent injured employees out to do a job when they were obviously unable to perform. Not the employees fault!! They took our money on the front end and year later we still don't have the exclusion they promised and we can not get a full refund. This company cares about the corporate profits not the customer or their employees.

My experience with Terminix has been very professional. Courtesy was presented with each visit. The inspection was very detailed to my satisfaction. Each inspection has always been pleasant and professional.

Thank you!

They called us and said we needed an inspection, so we made an appointment, no show, called service center. Four times we called all the people we talked to could speak a little English but could not understand our problem. Simple we had an appointment, no show, we are mad because we gave up a morning waiting for them. Their only solution, make new appointment. no empathy, appoloigy or concern.

Al Alauag did annual termite inspection. As usual, he was prompt, polite, professional and THOROUGH. He checked outside n inside, took care of 3 areas showing some minor termite activity. He is the BEST! WHAT AN ASSET HE IS TO TERMINEX. We call him Mr. Terminex.

Great customer service. Service people all ways call a few days in advance to see if there are any extra services you need done (inside spraying, ant problems etc.) Love that I get a text when in way and completion of services.

I am new to Florida and was appalled to find that I had an infestation of ants. But I called Terminix and they came right out and sprayed and then came back and sprayed again and those ants are gone. I chose Terminix because it is a national company and it has a good reputation. That reputation is well-deserved and I would recommend them to anyone who is having problems with pests

Alan Newman is the best. Great service and very reliable. He takes great care of our place- highly recommend!

First, I hate the answering system to try and get a live person. There is no way to get to the headquarters or an email for the ceo, so what does that tell you. I have been trying for two years to get the termite inspection that is done by drilling holes in my cement driveway, "fixed", but for two years somebody by the name of William is suppose to come and fix the holes. No one comes, or calls. Today, I called the customer service again, because you can't get to headquarters, I am being told someone will be here tomorrow. If not, I am contacting the Attorney General's office to lodge a formal complaint. Perhaps this will get Rob Gillette's attention, who is the CEO.

I have a service contract with Terminex. They have provided excellent customer service and eliminated my backyard ant issue after the very first service. The Tech that services my house is exceptional. He calls me when my quarterly service is scheduled to make sure the date & time is good for me. He's very knowledgeable, professional and courteous. I would recommend Terminex for your pest needs.

Terminix has been my pest control service for the past 6 years.
I have always received great customer service.

I love our service man Aaron. He is such a wonderful person and always addresses my concerns. Because we have had this service for a long while we very rarely have any issues.

HORRIBLE! They do not stand behind their 100% guarantee. I have sustained continued damages by subterranean termites.

I was a pest control customer who was offered a free termite inspection on two different occasions. Each time the local office told me that I didn't need a separate termite inspection and that their local techs had the same training as the Terminix termite inspectors. I listened to them and let them cancel my inspections by a certified termite inspector. The pest control folks came twice in September and then later I discovered termite activity in my home in October. The Terminix termite inpsector's estimate to treat and prevent the return of termites: $1500+. I have worked with their local managers to come up with a fair remedy to no avail. They have made no offer to try to make things right. And to add insult to injury, they turned my account over to collections for the remaining $111 on my pest control contract!

I have used Terminix for termite protection for over twenty years and have been very satisfied. Recently, I had problems with a squirrel in the attic. Terminix was able to handle the matter to my satisfaction.

Friendly, always on time. Did a great job controlling bugs in my house.

Very good customer service came when I was schedule

I want to make it perfectly clear that Terminix needs to make their annual automatic appointment scheduling process substantially better. Don t even feel like relating the pain of it, having to wait, more than once, for technician to show at the designated schedule time. Suffice it to say that the technician who ultimately arrived should be given a raise, as his conscientiousness helped to right the frustrations caused by the inefficiency of the automated system. 5 stars for Steve, the technician and the 4 stars for Terminix are primarily due to him. Otherwise the rating would have been a 2, maybe less.

Absolutely perfect service every single time!! Technician (Danny) is awesome and professional!!
Always on time, always happy to be here, always perfect!!

Technician provided text reminder the day before service call - indicated the service to be done. He followed service w brief text on the service and any findings. Full report left behind at residence.

Andrew Whisner, pest control technician, did an excellent job. He made sure I understood what he was doing. I look forward to working with him again.
Carl Meyer,Homeowner

I have been using Terminix for years now. I have no rodent or insect issues since I have been using Terminix and the technicians that respond are always professional and friendly. The technician always leaves a card and tells me to call if I ever have any issues after treatment.I have had to call a technician a few times because of problems that occurred such as silver fish or spiders appearing and they would respond and treat the area of problems with no additional charge. The problem would then improve and be gone in a reasonable amount of time.

Ground Termites!
Got the job done. They follow up with customer requests.

I have used Terminix on several projects around my home. From pest control, crawl space insulation, building support, attic insulation, and termite protection. I never had an issue until recent attic insulation turned into caos. February 28 2019, after completing the insulation, my driveway was left with debris and a large bag of debris. The workers asked due to their truck being full, could they return the next day and complete the cleanup process. I said yes, it must be cleaned up tomorrow. As of this review 14 April 2019, the crew has never returned to clean up this mess! I have call Terminix at least 8 times requesting the cleanup and a call from a manager. After receiving several promises it would be resolved, I have not spoken to anyone. My pest control technician took pictures and called his supervisor about the issue yet, the issue still has not been resolved. Terminix was quick to take my payment for the work done but, has failed miserably in completing the work and customer service! Moving forward, I will not recommend them for anything. Thanks Terminix for a job not well done.

Travis is a terrific person. ALWAYS a smile on his face. Professional yet personable. Very quick to respond with an issue!

Just a little pricey, but you do get what you pay for. They have been very accommodating and do a good and thorough job

i had roaches in my kitchen, terminix came again and again to put up bate.
i have not seen any pests since than. also the technician explained
everything he was doing. i have dogs, so i was concerned. he was very pleasant, i am very pleased with the service.

We can always count on Dan Towers for super service. Ellan & Russ Anspach

Our decision to hire Terminix - Petaluma office, has been a GREAT decision! We were being inundated with ants, and it was driving us crazy. Our site exterminator is so patient and does a thorough job. Some weeks he was coming twice a week to re-spray (inside and out) because our house was so
infested!! He is always polite and kind, comes here and puts on booties , to not drag in dirt or water. I appreciate working with him, and getting information when needed. Thank you!

I gave three stars because I expect that what I paid for the first time was enough to cover everything but it was not...they wanted to charge me additional fee to get the max termite protection which I thought I did...I feel they are always trying to find something else so you pay more for....when I purchase termite protection in the beginning I was told it was the maximum protection for my home now my second year free termite inspection and now telling me I have to spend another $1000+ to get the maximum termite protection....why oh why all of sudden I am being told now it was not the maximum protection...shaking my head....do your research before committing to a company and make sure to ask them if they are going to ask for more money later on.....

Very pleased with the service and the guys who work for you.

I scheduled a termite inspection was told I would get a call to be informed on pricing was scheduled for 8-12 today
I called and scheduled this on Wednesday
Called again yesterday due to not receiving the call whoever I spoke too spoke so fast you could hardly understand them
could not give me pricing also tried to contact the technician who did not answer did not call or show up very disappointed and wasted half my day would not recommend

Totally professional cant say enough about there service, EXCELLENT!!

Terminix has been a very good company to work with. They call ahead, show up when they say they will, and check in with me afterwards. I appreciate this level of service!

The most positive aspect of our dealings with Terminix is due to our service tech, Chad Nichols. He is always prompt, reliable, efficient, polite and friendly. He does his job well!

friendly and thorough. we have carpenter bees on/in our wooden deck and Nick always takes care of us!

Friendly and helpful. Questions were answered and suggestions made. Good service that you can depend on and trust.

Great company!
They do so much more than pest control.
I recently bought a home and Terminex installed gutter guards on my roof, took care of an extensive mold problem in my basement and treated the exterior for termites. A month later when termites started swarming, they came out and did more treatments ( for no charge ) the techs are kind and caring. Very professional, and always go above and beyond. Thank you Guys, I really appreciate all you have done.

After two no-show appointments, why would Terminex send a request for a review? Company is so large that when I called about the first no- show, I was talking to a call center in the Philippines. Second person i spoke to booked another appointment. Another no show and lots of finger pointing internally. Company is too big for individual service.

Like others who have reviewed Terminix. My experience has been horrible since the day they started my service & I absolutely REGRET contacting them. First, I have spent $9600 with this company only to be lied to, I feel like I ve been cheated, and taken advantage of. They came out to clean and insulate my attic and was supposed to set traps out in the attic, & come back a week later to check the traps. After my follow up I learned that the traps were never put in place & the follow up tech who came out never knocked on my door to speak directly with me, he just went into my garage, into the attic and left. I then had to call him to see why he had just left without giving me any update and that s when he informed me that there were no traps & that he d need to put in a work order to have them placed in the attic. Needless to say, that work order never got placed, so I was forced to call and make the appointment for that. When it came time for the tech to show, I received a text stating that he wouldn t make it and that he d have me rescheduled for the following weekend. -Understood, things happen. The following weekend came and I called back to confirm my appointment and ended up on the phone with a RUDE male agent who wouldn t know how to empathize with a customer if he actually tried to. After reporting him and asking that a manager call me back (on multiple occasions) I did get rescheduled, but I am still waiting on the call from a manager to address their rude customer service agent. Because of this interaction with this particular agent and the fact that I have had to jump through hoops to get not even half way decent service; I have cancelled all of the other services with terminix and absolutely won t return as a customer or recommend them!

Terminix is great and I highly recommended to everyone! Kelly did an amazing job every time she came by. She is very professional and nice.

The technician is always courteous, well dressed and very professional. He comes to the door to let me know he is here and I make sure the dogs are inside for a while. He does a thorough job sweeping where needed and spraying completed in a timely manner. he also lets me know when he is done.

Very helpful. Work hard to satisfy their customer. Bud us our guy and he is the best.

Terminix Corporate is very devious with their billing. Will not remove my Credit card info from my account and just billed me for another year despite several attempts to cancel any contract that exists. "Will not provide me with copy of contract that they are apparently using to charge me." Don't use them. But if you do, be careful about giving your credit card info. Actual service seemed okay. WH

Fast, courteous, professional, and reasonably priced. My experience each and every time has been positive.

I have always been completely satisfied with the service . All I've ever had to do was call and they came right back if I had an issue reoccur. I've been a customer for 14 years.

On August, 2016 I purchased an under house ventilation system from Terminix. Since their installation, the system has not cycled on and off as it should. A representative would come by and tweak the controls and it would either run or not run for weeks at a time. This went on for a year with no satisfaction and now they won't return my calls. One would think after paying $900.00 for the system it would work. Not here. I have a termite contract with them and I wonder if they would honor that should the need arise. Terrible for sure.

I don't know what you're referring to. What visit?

The Technician that came out to do initial check was amazing, explained everything and helped us get the best deal for us. The Technician who came out to do the work was also great, they were very thorough and answered all our questions.

Have been using Terminix for our termite and pest control for many years now, and they have done a great job of keeping our home termite and pest free.

Terminex was being used by the home I purchased. they are Non attentive, poor customer service, don't show up on time. Try to over sell services that are not need. I would never use this company again nor should you.

Extremely professional staff and courteous. Fast and thorough service.

have been attempting to get management at Terminex to JUST RETURN MY CALL. I had a technician at my home on 7/17 for an escrow item-Termite Inspection. The technician advised that there are NO active termites; however, there was a recommendation to fumigate on his report. Conflicting information in the report. No Termites BUT we would like you to pay us to fumigate? I was told that it was a marketing clause, then I was told it is a legal clause.

I cannot seem to get Terminex to call me or to rectify the obvious contradiction in their report. We are trying to close on a loan. We cannot schedule movers, we cannot agree on a date for closing, we are in limbo -- all because of a conflicting report from Terminex AND the fact that no one has a sense of urgency or decent customer service to return my call. I began calling on 7/18. This may not be an extended time to wait for a return call -- it is now 7/20 (Friday afternoon). BUT when a house closing hinges on a call from a manager from Terminex -- well it IS a long time to wait for a return call. How about some customer service??!! What could really take so long for a return call to a new customer? Leave the water cooler and tend to your customers!

Your service representative was very friendly professional and courteous I will highly recommend him to do my service at my home he came early as I requested he did great job around my home I wish could remember his name to thank him again GREAT JOB!!!
HENRY RODRIGUEZ

Very happy with Terminix for a number of years - we trust them.

Our Terminex technician, Manuel Rubio, is a highly knowledgeable and wonderful person. Manuel knows the pest control business like the back of his hand. I learn something new every time he is out to our residence. Manuel is very customer centric and shows great enthusiasm in his work. Manuel is always kind and considerate, truly an asset to the Terminex company. I recommend him to all my friends and family. Great job! Thank you!!

As usual, the service technician arrived on time and was extremely friendly.. He was quick and efficient, and his services were effective.. There is no way he could improve his services.. Great job!

Never a bad experience with Terminix. Dale B. is the best - always goes above and beyond to ensure that our home remains pest-free. I've been with him for six years now and would never want to lose him.

In May 2015 I had a Terminix sale guy inform me about their termite treatments. I decided to get the treatment the next day and the technicians never showed on time. I took off work to be home for them and even text the sale rep to ensure they were coming between the time we set it up for. I called the toll free number and they had a different time down in the afternoon. I accepted it and still no one showed. The techs came in the evening and said they were early and hoped it was ok,. Early? they are hours late. He proceeded with the treatment and the tool he required was not working properly and needed to go back to the office to get a new one. Huge inconvenience on the entire day since I'm a single mom of 3 and trying to get them to sports and missing a day of work. They did come back that evening and completed the work. A week or so later I had to have them come back because I saw same or different bugs in the house. They came back and treated. The customer service and the Erlanger, KY branch manager never returns calls or would compensate me for any of my inconvenience (I tried for 2 month trying to resolve this). Very disrespectful and rude on their customer service habits. If I had to go through this again, I would have picked a different company if I knew the customer service would be like this, awful!

I still have pest. They advertise that you can cancel your service anytime after I cancelled my service I was charged. Also they say if you are not satisfied with the service you can get a refund...period. I mentioned I still have pest , looks like they helped the.multiple after several treatments..needles to say I requested a refund , and I'm still waiting. I would not recommend their services. I only put a star so I could comment, otherwise, I would have hit no stars

Chris DeSimone (our bug guy) is awesome!! He is super nice, extremely helpful and a pleasure to work with. :) Terminix services are highly recommended!