Have been a loyal customer for nearly a decade and...

Have been a loyal customer for nearly a decade and have never missed making a payment on time every single quarter. Recently I had a horrible customer service experience with them. Agent was extremely rude and sarcastic and should not even be allowed to work with human beings. I filed a complaint with Terminix, only to receive some "cookie cutter" response from one of their Customer Service Managers. To this company, you are just another number. They could take a valuable customer service lesson from Chic-Fil-A. What they also need to realize is that they are not the only pest control company around. Steer clear of this company unless you want to waste your hard-earned money on a company that doesn't appreciate you as a customer.