Most horrible little place. I have been going to hospitals all of my life and this has got to with par with one of the worst. This was just a ER I took a friend i n and he had pain spasm and his shoulders were all hunched up and he hadn't eaten in a few days. hey tell he is not sick and reject him from the ER, I never seen anything like that. Place should be closed down.
I do not like this hospital not everyone can afford or has insuranse.....More the less half of this world is low income went in on a horrible toothache couldn't be seen by dentist till two weeks offi was in tears and they didn't consider it a emergency so they told me I had to pay $250 before they can sse me. Like I just have that I'm use to back home they will see you if you don't have insurance you will get a bill and pay on it!
The worst hospital ever, very unprofessional doctors and nurses and they damaged my mother's veins via IV they could not do the lumbar puncture and they have no feelings and they laughed at her when she was screaming and in a lot of pain. she left the hospital and was still sick. If I could I would give zero stars.
The entire process was outstanding. The check in was pleasant, the nurses were wonderful and the doctor was awesome! I would recommend this facility for anyone needing endoscopy procedures
One of the worst experiences of my life. This was my first time going to an ER, I was barely able to walk or see and was shaking uncontrollably. I feared I was in the advanced stages of severe dehydration because of other issues and reluctantly went to this ER hoping to get fluids or something to help (because I didn't want brain damage/coma/death). The triage nurse barely listened to me and in her 'examination' just checked my blood pressure, eyes, ears, and throat, and poked my stomach. They then took me to the billing offices which I thought was strange but I went with it. I was shaking too much to fill out the forms they were giving me and was so disoriented my sister had to give them my information. I was so desperate for treatment at this point that I hastily signed all the forms. After I did this the rude man told me I needed to leave and that it wasn't 'life threatening'. After being tricked into signing this $300 bill for them not to even properly examine me. I demanded to speak to an actual doctor and was pulled aside by some other nurse and told I could not and had to leave unless I could pay them $200 on the spot. I explained that I had just paid rent and would have the money later if they sent me it but I needed medical treatment immediately. They still refused. I was left trying to treat myself at home because they didn't even give any suggestions. Extremely negligent, manipulative, and just plain evil. These doctors will happily let you die on the streets if you are poor. Money is clearly the only thing they care about.
I always encounter someone with a terrible attitude here. So sad. Some people really shouldn t choose these careers. People during delivery and recovery need sensitive human beings who actually care!
Facility is always clean! Even the restroom smelled nice. Check in has greatly improved since my visit last year!! I loved that the waiting room tv was tuned very low. Wait time was short! Everything was professional and timely. Very sorry to have learned that the women s center mammogram facility is moving out of the hospital apparently under new ownership. I have begun researching locations in The Woodlands.
I gave birth to my daughter there March 2016. The staff truly was very nice and attentive. From the first nurse I met to the last nurse who checked me out, thank you. If not for my insurance and location distance, I wouldn't mind going there again.
The entire experience was positive from the time I checked in at 216 pounds until I checked out a few hours later weighing 200 pounds. Dr. Martin got over 6 liters of liquid from my pancreatic cysts. It was the first time in my 72 years that I was able to awake while a procedure was being done on me. Everyone at this hospital is friendly, courteous and professional.
We go to this hospital coz this is the nearest one to our place especially when there's an emergency but please if it's matter of life and death don't go here some nurses are rude my husband having a chest pain they do ekg comes back negative so we have to wait for like 3.5 hours to do lab I don't understand why they can't do it after they do the ekg and nurse telling me that it's because case to case basis priority what I don't understand is waiting period is like 3-4 hours to do lab because nothing is serious and after lab work have to wait another freaking hour for the results. Just making u sit there for long hours for something they can get done faster and u will see nurses just freaking surfing on computer omfg very dissapointing they gonna charge your insurance for thousands of dollars and they will just make u sit there for hours and gonna tell you because your emergency is not priority like seriously this people like us u make sit for long hours is the same people who put money In your pockets treat us like humans that seeking for help not looking at us like $.
DO NOT HAVE YOUR BABY HERE. They made a happy situation into the worse ever. Go anywhere else, but here please trust.
I preregistered and was still treated like crap when I showed up to have my son. Had to wait for my Dr because they claimed to have no Dr on shift. Then had a dirty room and the worst nurse. They kicked out my in laws over visiting hrs but allowed small children yelling profanities in the hall at 11pm. Worst experience ever. Nurses were super rude. Lady at the check in desk clearly hated her job. DO NOT HAVE YOUR BABY HERE! It's not safe
My boyfriend is being sent home with a BP of 224/118, pneumonia, 101 degree temp. Thats why i didnt want him to come here. Worst place ever.
Very nice stuff but the entrace and waiting room where so dirty and not just that but evwrytime i passed by the security officer they were dead sleep.
Very kind and professional people. Knowledgeable and efficient. Know how to put you at ease.
Saved the life of my brother-in-law after he had been shot.
I received very good care. All doctor's and nurses were very helpful and caring. The staff followed all safeguards to protect my health
Dirty emergency room restrooms, I had to have emergency surgery there, I only had one good nurse, my surgeon was awesome and that's it, the rest of the staff sucked. I will never go there again. I wish I could give them zero stars..
Great deal, everything very clean, and the staff in general very friendly, I am very grateful with the service, and with the very patient and kind nurses.
I was 7 hrs waiting in the emergency room. They have to pay me, for I come back other day.
If i could give no stars i would!! i used to love this hospital but they have gone down BAD! I went in Wednesday because i have a allergic reaction to something i had ate and i was having chest pains and my left arm hurting they gave me meds and basically told me to leave i didn't even see a dr. I ended up going to other hospital to get checked out... This Hospital doesn't care about you rather see u die!!!! DON'T GO HERE STAY AWAY!! RUNNNNN
This hospital is absolutely horrible! They don t care about the patients in ER unless your about to die. I had an painful infection which has only continues to get worse by the day. They told me i had to pay $300 to see a doctor and cause i didn t have it they refused to treat me. What kind of hospital is this?
My delivery was fast & smooth because I had support from great nurses always offering comfort and explaining my process. Dr.Parker was the greatest very hands on and supportive in getting from point A to point B. After delivering the hospital nurses and staff went beyond my expectations, great communication, always checking in on my needs and my babies, very respectful to my guests and understand. Great service.
All the staff members were very polite and helpful. I did not have to wait for my ultrasound appointment more than a few minutes. Diana was my tech and she couldn t have been more professional. Even the valet parking attendant was very friendly and courteous. Everything was splendid.
Excellent attention, very friendly all the staff and very professional. Thanks for everything.
The service I have received at HCA Houston has been my worst hospital experience to date. Not only were their specialists unhelpful with fixing my issues, their administrative team was unorganized. I had to call multiple times before they actually sent my CT scans over- and it wasn't done until a week after my scheduled follow up with the specialist. After 3-4 visits and CT scans, I had gained no treatment and still have the same ongoing issue. However, they were quick to bill my insurance and that also had mistakes. Just a headache. Unless they can fix these issues, I would not recommend going here.
I really this like the staff of the ER, rude, nasty, and awful. Otherwise ICU really nice people and 6th floor , but the doctor the I have Ngan Dao, M.D is the worst of all no bed matters, no formalities, rude as he can be, how I see it he doesn't really care for his patients
Had my Csection delivery here ! All the nurses and doctors were very nice made me feel comfortable when I was in surgery and in recovery , If I had a baby again I m definitely coming to this hospital
Didn't give my little sister medicine, fast paced, staff was kinda rude, didn't help my sister at all besides tell her what's wrong
The nurses in pre-op were great. Made me feel comfortable and relaxed prior to the surgery. Post op nurses were great as well. Attentive an caring.
Worse hospital ever!
Was in such bad pain and didn't give me enough morphine to feel better. told me my gallbladder wasn't inflamed enough for surgery yet I'm In pain so weak and can't keep anything down. They told me my case wasn't an emergency. This pain has been going on two months yet papers showed two days. Paid 400 for nothing. My surgeon I see was out of town and postponed my surgery and said to go to the Er if pain persists so i did and then I get there and they tell me to wait 3 weeks till he gets back instead of helping me... Will not be back here.
UPDATE please MOVE your family member if they are here. They took 3 weeks after my father died to sign his death certificate when it should have been next day. Every doctor was afraid and didnt want to sign it, very pathetic!
When the doctors tried to explain things they were rude and all around didn't have any common decency. Do not go here please!
7/11/2018 My father is dying ALL WEEK we have been allowed to have 4 people in his room in SICU. No issues until today when a very rude"nurse" no idea her name. Decides to tell us no sorry only 2 people. Yet my father is dying and my family has driven 6 hours to see him to be told TODAY that its only 2 when ALL week we have been able to have 4 people due to his condition and even 3. But this nurse who came back to work today and yesterday is short, Hispanic, always wearing burgundy, has her hair with some highlights always in pony tail. She constantly glares at you and it's so rude! IM AM BEYOND PISSED AT THIS HOSPITAL. I believe her name is Erika. Stares at my entire family.. Well glares
If i could put no stars i would! To have rude mean nurses is RIDICULOUS!! One nurse even decided to laugh at my worried family just for trying to watch over my father. When i find out her name i will repost and update. She works in SICU. On july 2nd she was the one doing breathing therapy rolling a computer around but HER and another Nurse decided to snicker to each other. They are extremely lucky that i held my tongue because i would have made both of them cry im SO pissed with this hospital and how slowly their care is
Honestly I would never recommend this hospital to anyone. THIS IS MY STORY:
So This hospital has this rule where you have to have and I.D badge if you arrive after 8 : 30 p.m. ( you get it by checking into the front desk ) We arrived at about 7 : 45 p.m. and we went to wait for a family member that was at the hospital because of some pregnancy difficulties and so we were at the Waiting Room and about 1 hour later we are all ( 20 people ) are approached by a Security Guard and he comes up to the Toddlers and says : "Put your shoes on you have to leave!" . We tougth they were just joking with the kids because they were being a little noisy and he says : "We got a report claiming that all of you were running into the E.R. and you need a badge for that". so he pulls out his phone and says "do you need that translated?" and we were like no we get you but we never did anything and so he came up to us and screamed at all of us and said : " "YOU NEED TO LEAVE NOW!" We happen to be mexican and so he says "Hey can you follow them? They might be doing drugs...Haha!" And The other security guard followed us down the elevator and she said : "Y'all need to calm Down!" Then we left and she guided us to our cars like freaking dogs!
WILL NEVER COME AGAIN RACIST HOSPITAL
I can't say enough good things about labor and delivery. Deeja and Corey were phenomenal and kept me as comfortable as they could, during my labor. And then the post partum nurses were so attentive and sweet.
If I could give zero stars I would. They prescribed my daughter the wrong medication & it made her condition worse. DO NOT COME HERE.!!!!
I waited 6 hours to get discharged and talked to with the wrong patients information. When I said I didn t believe the diagnosis he looked at me and said well you don t have insurance and I m just the PA I really wouldn t be caring for you at all... needless to say I still have no idea what s wrong with me and now I got a bill to pay for that has nothing to do with me.
****UPDATE****
I have contacted her and it has been a week with 3 phone calls and nothing.
I will never recommend this hospital for Labor & Delivery. I had my 2nd born here (my 1st born...elsewhere) and my Husband nor I had a good experience here. Everyone wasn't on the same accord which can be nerve-wrecking esp after you've just given birth. Nurses were all telling me diff things and weren't that attentive, and they took hours to bring me my baby! My baby was born Christmas time, they didn't do anything special. They also didn't have Mom365 here to take pics of the newborns (that threw me off). The only pro I have about here is their free parking. Oh, And the L&D nurse I had knew what she was doing (think I got lucky on that one -- wish I remembered her name).
I went there for MRI scan and reservation was so easy and pleasant and then, MRI technician JIZEL was not only very professional, kind,pleasant but also her service was outstanding!!!!!!!
I went in with vomiting, loss of appetite, headaches, dizziness, diarrhea and other stomach issues, and not being able to breath. After 2 hours or so they tell me I have pneumonia. During those 2+ hours they gave me no fluids or meds. Nothing. I told them about the pain/pressure in my chest. At some point they administer a covid test and a chest screen. A bit later they doctor comes in to tell me that I have pneumonia but they are going to send me home. Tears are streaming down my face because of the chest pains in my chest and lack of oxygen. Every few minutes I get into coughing fits because of the irritation and shortness or breath which affects my breathing even more. I inform the nurse about whats going on and about my concerns about of having not being treated but instead sent home in this condition. The doctor comes back and says,, well I wrote you a prescription for a zpac but there isn't anything else I can do for you. Now I'm afraid because I feel I'm being sent home to die. I say something to the triage nurse who goes and gets the charge nurse. I was told her name is Kim. I have never spoken to any medical professional that rude in my life my! She asks, "well what is it that you're expected for us to do?" I explain how I was feeling and that I hadn't been treated for anything but instead being sent home. She says, well, thats the doctor and thats his treatment. I asked her why she was speaking to me in such a tone(very rude and harsh). She rolled her eyes and walked away. I am not a fragile person and I cried on my way out the door thinking that I'm going to stop breathing at home.
This is a very inconcompetent, rude and extremely unprofessional staff. I'm surprised that there are more discrimination and malpractice suits. No human being or animal should be subjected to the disrespect of your staff. Shut this place down!
I told them i had asthma yet they gave me something that gave me asthmatic attack. Then they had me on the phone for so long. Im glad i didnt die on hold for 15mins....
This place is Horrible!!!! They almost killed me twice by lying to me saying they are going to give me a anxiety medication to clam down anxiety but instead they give you a beta blocker called Timolol that causes your heart to go crazy high. I wish I could give this hospital a zero with no star. And they treat you like a prisoner here you won't believe all the horrible things they have done to me here. I've been to many hospitals in Houston and I feel like this is the worst hospital you could go to in Houston
Honestly not the best place to give birth after labor the postpartum I was well taken care of but I'm sure I could have avoided a
c -section if the nurse knew how to check a cervix and I probably got poked about 20 times and still was put to sleep for my c- section I believe now the ratings you have a 50/50 chance of getting well taken care of apparently wasn't my luck
Here currently, in registration with the rudest women of America I believe she stated her name was Savoy, she has the worst attitude/ mouth I ve ever seen/witnessed, to work in the health field , & be so unprofessional, just blows my mind , this hospital already has such bad reviews, & now I see why , first & last time coming here & I warn all others stay away , this place is a dump ! Literally in shock @ how this lady has acted !
it wasnt bad my pregnancy was good my visitors had there own waiting room the nurses were nice
Efficient and smooth process from pre-surgery to post surgery. Very caring staff. Top notch service without over the top pricing and billing.
I'm glad I chose Houston Northwest Medical center for my abdominal surgery.
I had my baby here on dec 22 and I am honestly very surprised with this hospital. I had never been here before so it was my first time, the staff was so amazing and polite and they were quick to acknowledge my needs during my stay. It was such a beautiful experience.
I want in to the hospital on the 21st I was on floor 5 north I had the best care.I want to say a big thank you to my nurse Jason for caring so much about me the days I was there.I cant forget the other nurse but Jason was my nurse almost the whole time I was there in the day time.Thanks again to 5 north
About a 15 minute wait to get to the right department after check-in process. Even though I had done a prior phone check-in, on the day of procedure, there are about 5 more pages to complete - then those need to be entered into a computer somewhere beyond the lobby. The information person escorted me to the Mammogram department which was about a block from the entrance. I was lucky to get parking very near the registration lobby. The technician asked if she could bring a trainee into the room with us for the procedure. OK with me. Took only a few extra minutes as she explained everything to the trainee along the way. Very courteous and helpful staff all throughout. Took about 1 hour total.
From the front desk to the time I was wheeled to the car, everyone was so very friendly and professional. I can't say enough about this facility.
Horrible care and nurse triage. HCA bought this hospital and it'll soon be a county hospital. We left after my husband that had a true emergency and people came in with out patient clinic problems were priority. What ever you Do NOT GO TO THIS HOSPITAL!! GO TO THE WOODLANDS OR MEDICAL CENTER.
THEE WORST HOSPITAL TO GO TO IF U ARE REALLY HAVING AN EMERGENCY!!! Idk who this check in nurse is with the glasses that sits on the right but he was talking shyt as I walked away as if I didn t hear him. I turned around and told him he has NO RIGHT BECAUSE IM THE ONE THATS BEEN SITTING IN PAIN FOR THE PAST ALMOST 2 HOURS! And he points to the sheriff as if that was supposed to scare me!!! Act like a freaking check in nurse!!! This is ur job to deal with the sick!!!
Horrible experience for my 86 yr old grandmother. Went into er for fluid in the ear, and was treated for diarrhea... she was so dizzy but the nurse wouldn't get her a wheel chair and left her in the room for 2 hours alone with door shut. I had my children with me and they wouldn't let me go back to stay with her. The triage was great and helpful, it was just the male nurse who didn't give 2 cents about helping her. The doctor said he wanted her to have a catscan but no one ever took her for one. So tomorrow will be another trip to a different er. I wouldn't even take my dog there...
I've been sitting in the ER pod c for 14 hours. Staff
is so rude. I am epileptic and have only got my meds once. I do not 4econd at all.
This hospital is by far the WORST PLACE TO HAVE A CHILD ESPECIALLY IF YOUR OF AFRICAN DESCENT. THEY TOOK MY DAMN CHILD WITHOUT MY PERMISSION... GAVE HER A BATH WITHOUT MY PERMISSION AND USED SOAP JOHNSON AND JOHNSON THAT HAS BEEN ON THE NEWS THAT MAKES INFANT TEST POSITIVE FOR THC. I WOULDN'T RECOMMEND NOBODY HAVE A BABY HERE WORST 2 DAY STAY IN A HOSPITAL THE FOOD IS HORRIBLE IN EVERYWAY. THEY HAD NO HOT WATER IN THE POSTPARTUM ROOM #280 THE SHOWER HEAD WAS STRIPPED BADLY SO WATER GOT ALL OVER THE FLOOR. THEN I HEAR A LADY YELLING AND SCREAMING BECAUSE THEY TOOK HER CHILD WHILE SHE SLEPT AND DIDN'T TELL HER. THIS PLACE NEEDS TO BE REGULATED BETTER THE THINGS THEY DO ARE AGAINST THE LAW.
It was my husband his experience was very good well treated and had the best of care.we thank all the staff again,The Shaw Family.
Today's 6/27/2016 , l got a bill from Houston Northwest Medical Center, service date 01/25/2013 !!!!! One month ago when l called and asked what this bill is? Who the doctor was? Send me the details since it is 3years old bill ! No answer but l got a letter now from collection agency!!! I don't want to pay for something l don't know what it is????!!!!!!!
Is dirty, in bad condition, all the nurses and doctors attend bad and rude, Especially the nurse named vanessa! never visit this place, the worst in my life, even the hospitals in Latin America are better!
Thank you so much to the doctors and nurses in the emergency room. My daughter fell and severely broke both of her arms. I rushed her to the hospital and was quickly greeted by a nurse that took us right in for x-rays. The x-ray tech was very sensitive to my daughter's pain and completed the pictures in no time. The doctor was waiting to see us as soon as we got back to a room and told us the bad news. After giving her some medicine to help with the pain they fixed her arms and put them in casts. All together we were in and out in less than 90 minutes. I was worried we'd be there for hours.
I had to give them a star just to leave this review but it should be -5 stars!! All the nurses in the OB observation department are so rude. They were mad they had to get a wheelchair for my niece that's in labor. We just got here, not even admitted into a room yet and service is terrible. I will update this once she gives birth and we leave, which I hope is soon. Come baby come so we can all go home asap!
Unsympathetic and unqualified nurses I had my baby here. My newborn was not properly bathed. Also, my friend was shot and was sent to this hospital. He survived for two weeks then mysteriously lost his life. No one did their job responsibilities.
WORST SERVICE EVER!!!! I was told by the Dr that the intense pain I was in wasn't a reason to keep me in the hospital. I can barely walk without crying. I asked the nurses on my floor for pain medication and they took their time but they were sure talkative amongst each other laughing and playing. The lady that transported me to my room couldn't drive the bed I was in and kept hitting the walls causing me more pain. They tried rushing me to get up but if I'm in severe pain obviously I can't move as fast. I will never go to them again. I wouldn't take my dog there!
I was stranded in Houston during hurricane Harvey, I was forced to seek medical attention because i was out of medication. I walked in mid- chest length deep water to get to an ambulance. I thought the safest place to be would be a hospital, because I would die without this medication. I left my family in the hotel & I took an ambulance for the 1st time in my life. I was horrified at the way i was treated at this hospital! I was left for hours in wet clothes, eventually a doctor came in for 2 minutes he briefly talked to me & never returned. I needed a few days supply of prescription medication, I take 2 pills 2x a day. However the hospital said they could only give me 1 pill & that i had to leave the hospital right away. There was not 1 decent person on 8/27/17 that helped me. I was terrified, there was nothing moving on the streets. Every form of transportation was halted! I cried & begged for a few days supply of this medication that would get me by until the hurricane passed & until the pharmacies could re open, the hospital staff refused & said that they don't dispense medication & gave me a prescription. Which is a joke because there was no place to fill it & nowhere that I could go. They also said that I had to leave the hospital, even though I was sitting on a chair in the waiting room. (It was not crowded & there was plenty of empty chairs) It was also 11pm on 8/27/17, it was raining very hard & I had arrived in an ambulance, I didn't know anyone, I am from out of state & I had no place to go. They never examined me, they never took blood work, yet they managed to charge my Blue Cross / Blue Shield insurance thousands of dollars & throw me out on the street during a hurricane with out the medication that I desperately needed. Now I'm being billed for an emergency room visit that was useless & is not covered by my insurance. I put my life in danger to get to the ambulance under the mistaken assumption that the hospital would keep me safe. I left my children and thought i would at least receive the necessary care that I desperately needed. I was outraged at the low quality of assistance, human compassion & aid that I received. If I could rate the hospital a 0, I would!
Emergency room Dr and nurse were great nurses in icy are very courtes and take great care 8f you
This place is horrible the waiting is ridiculous it suppost to be an emergency room they took 5 hours to take us inside and iam still here waiting to be seen by a Dr!! Horrible experience .. it deserve 0 stars!!
Everyone was friendly and efficient!! Lovely staff!!
On November 10,2020 I had to go into the emergency room around 11:30am for a severe pain of my left side down my lower back...I waited for several hours.I thought I were having a miscarriage I didnt know what the problem were.....But the main issue is when my name were called to go to the trauma room yes the doctors took my blood pressure, asked what's the problem,gave me two pain pills and one of the doctors say he believe its kidneys stones....Yes they all well very nice.....Later on that day the doctors sent for some other doctors to give me a ultrasound to see if the baby were doing okay and my kidneys as well....As it were almost time for me to leave the hospital neither one of the doctors told me anything about why I were in so much pain.I were just giving a ultrasound and prescribe with some pain pills.....For me I'm used to doctors explaining what's going on but no one explained anything....So maybe the next visit will be better, but hopefully there's no next visit Lol...
Horrible hospital there only concern is that if you have medical insurance if you don't have medical insurance they'll kick you out
I've been not there at home recovering. I can't give it an honest rating because I went in for surgery on Christmas Eve and Christmas day. I can completely understand because it's really hard to get people to work.
I went in 2019ndidnt have the best experience back in 2020 and loved it. My last nurse Brooke oh lord she was the best the sweetest nurse I could have. This lady needs a reward for all she did and does!!!
Good for certain services such as the Women's Atrium, and outpatient surgery, but the service on the tower floors is horrible. They take forever to bring medication, forget you when you ask for something, and you can't get a thing during shift change, which can take up to two hours. Everything stops for shift change which is wrong. They also won't do anything for each other - for instance if your nurse goes to lunch, you can't get anything during that time either. Most of the E.R. nurses have the worst attitudes. And, the E.R. doctors are not contracted with any insurance at all, so you end up paying out of pocket and out of network.
Love the care team!!!!!! From ER to 6South nurses, techs, EVS, registration, pre-op, imaging, Anesthesia, OR, my doctor you guys are rock stars. No short cuts, felt safe as a patient. Care reflects how dedicated the leadership team are in delivering safe patient care.
My husband was seen in the er last Sunday and admitted for cellulitis of the right leg. They kept him for 4 days then discharged him even tho he was having fever and swelling up real bad. 3 hours after being discharged he had a 102 fever no energy and very pale. I took him to a different hospital. His fever was higher by the time we got there. After doing labs the found his white cell count was a lot higher now then when he was admitted a week ago. How did they not see that or care? Needless to say he has been admitted again thankfully at a new hospital where he will actually get treated with the proper medication to take care of this. Even the doctors here said they should not have released him. I will never use or recommend this hospital to anyone!
Pre admitting procedures were very safe and profession. There was no wait time and employees were courtesy and helpful. Surgical crew were all professional and calming. Definitely appreciated all the professional and positive attitudes. Thank you all for taking such good care of me.
By FAR THE WORST. I have worked and been in hositals for over 30 years and was taken to their Emergency Department by an ambulance. From 85 degree temps, water from swamp coolers, completely UNCARING burnt out staff, syringe of Schedule 2 Narcotic left in my bed, misdisgnosis, and complete chaos... I would never have believed it had I not seen this myself.
Everyone was very courteous and took care of me in a professional way. I didn't have to wait at my appointment time. I was very pleased with the whole experience.
I had been in pain for a week and was not able to walk on my left foot. I went to this hospital. After triage and a RUDE nurse practitioner who only asked me to wiggle my toes....then sent me to registration where i had to pay $250 just to be seen (which I did) and was billed the $800 difference in increments. The took me to x rays ruled it as a sprain) and sent me home. 2 days later I couldn't walk at all, went to Methodist where we found that I had a clot in my foot ....which could have caused serious damage. Needless to say I am suing NW Medical for negligence.
Took my husband to this hospital after a car accident, the nurse asked him do you smoke or drink he replied yes sometimes, then she ask you smoke cigarrete or marijuana? I mean is that in your medical concept??? I went to school for medical billing and the question is what do you smoke and how often do your smoke but just because he is black she chooses to ask it her way. This is just beyond ridiculous. This is not the first time we got treated this way at this location , The leader of this facility do a better job on hiring your people. Patients already come there with their own problem and your staff just make it worse.
Top Notch OR team ! Couldn't have ask for better !!! Only reason for 4 stars was pre-op check in with the nurses day before surgery was over an hour wait.
The staff was decent but the women s center was hot when I walked through the doors. Once I got inside the room before prep it was cool. It was weird to me because I had never been to a hospital where any part of the hospital was hot. Also the room I eventually stayed in for the remaining of my stay was decent but the equipment needs to be upgraded and the shower was dirty. Totally different from my stay at other hospitals. They seemed all over the place with each other and made me extremely nervous for cesarean section.
Everyone at the hospital is kind and caring from the nursing staff to the cleaning staff. I couldn't figure out how to get where I needed to be and just seeing the confused look on my face several people stopped to help. IF you want excellent and compassionate care this is the hospital to choose.
Everyone was helpful and polite. I felt very comfortable and at ease.Thank you.
Had my third birth in this hospital on monday September 14. 2020. Such a wonderful experience. All the Er nurses and everyone who took care of me from the start to finish such great people. Never disappointed with Houston Northwest Hospital. Well Recommend Hospital to give birth. My husband and I are very thankful with everyone and will come back. Thank you to everyone l!!!!
Very friendly and helpful! The receptionist went out of her way to walk me to where I needed to be.
You're treated unfairly. From the Security guards to the Front Er staff are rude and unprofessional complain about patients and have no sympathy.
The worst hospital ever !!! Long wait , rude nurses , Ive waited 5 hours and I came here for a possible miscarriage. That didn t mean anything to them ! They are very unprofessional.
Was not pleased at all. Called before coming in and asked what would I need and do I have to bring any funds for first visit and was referred by doctor at hospital. Was told I didn't need any up front money and just need Texas I.D. and my insurance card and the documents of previous care from previous doctor who referred and that would skip the process of feeling out additional paperwork. I did all three and still had to sit there for 30 minutes to fill out multiple pages of paperwork. After giving my ID and my insurance card and referral documentations from previous care the same person who told me I did not have to pay over the phone said that she would need $50 from me wich was not the agreement I was told. Called my insurance car rier and tell me I was already covered and I should not pay any co-payfor the first six visits which my insurance provider covers for me and that they should have called my insurance provider to verify. I knew something was fishy so I left without even being seen and checked with my insurance provider to make sure they didn't make a claim on my card after swiping it because I never got the service that I attended to get to check to see why my heart rate was only beating at 50 beats per minute and why my blood pressure was at 179. I told my dad that they try to scam me out of $50 and he said don't worry about anything and he would set me a schedule with his heart doctor.
Just horrible! the service is terrible and the doctors are just liars. And half of the staff can't or don't even want to help i would not recommend there unless you like getting treated like crap
I attended this hospital last week for an observation on me and my baby s health. I was treated very nicely and received the care I needed for those two hours.
