Deborah Shum

Review of Tasc

They were fine FSA administrators until the disast...

They were fine FSA administrators until the disastrous transition to a new platform in June 2019. We (employer client) suddenly had no access to past claims information or ability to run reports. Calling customer service takes minimum 45 minute wait time to get a live person. The reps only have very basic scripts and limited information. They are unable to escalate problems.

We were set up to have funds directly debited from our bank account. TASC has not drawn any funds in the last 5 months. We cannot get any reports on what our outstanding liabilities are (i.e. what claims they have paid out). We need that information to close out our books for last year. They really messed up.

I tried to contact them through normal channels and couldn't get the year end data we needed. I contacted the CEO's office. His scheduler wrote to say he was busy and referred the issue to customer service. It's been a week and no resolution. They really do not deserve your business.

UPDATE--we moved our FSA plans to another vendor in January. TASC could not produce final reports for the last plan year until July. I can't even make this up. A complete disaster.