David S

Review of Tasc

I have had to call multiple times and have had the...

I have had to call multiple times and have had the WORST experiences. One employee goes as far as posting a 5 star review and defending the company, placing the blame on us the customer. If that doesn't say it all then keep reading.... I didn't use all of my available money from 2018. I placed a call in November 2018 as I was worried I wouldn't use all of it. At that point, the person with the heavy accent not easy to understand by any means, tells me I have until the end of the year to find things beyond Dr co-pays, chiro visits, dentist, the usual stuff I use it for. I did appreciate that info. In January after not using it all I called back as I didn't have enough of the things on the last list and I didn't want to loose over $900 of MY money. I got another hard to understand individual. This person informed me that I had until March to submit and reiterated the same list as the last individual. I informed them I already had this same conversation last year. I expressed to them I felt like I should be able to get this money some how as it was EARNED money. They got argumentative with me. I asked for a manager... The manager spoke without any accent which made the conversation MUCH easier. At that point I started to make some headway. I thought to myself, if this could have just happened in my FIRST phone call. Anyhow the Manager asked several GOOD questions which allowed him to find out that I could get the whole amount back by submitting a claim for my massage therapy IF I also provide a Dr recommendation. I did this, several days later I get my money. Case closed... NOPE! I decide to claim a few more massage visits months later as they don't take the TASC card at the Spa. I made the claim online. Within 12hrs DENIED... Confused I call as I already supplied them with a Dr. note. Another hard to understand individual looks into the claim and tells me they need a Dr. note. Can you imagine my shock as I already supplied this. They begin to tell me for any and all future claims on massages I will need to supply a Dr note. I had shredded the first copy as I thought 1 would be enough, my mistake. I manage to get a 2nd copy, thank you redundancy department at my Dr. office, re-submit the claim the SAME day. I call right after to make sure they got it, and to see if there was anything I can do to expedite it. Another hard to understand individual explains they got it and verified they have everything this time and to wait for a day or two for the money to clear. This must have been a lie. I called back after 3 days of seeing my claim in "processing" status. ANOTHER hard to understand individual gets on the case. States the same thing the rep did 3 days prior. I said to the rep that I would like to speak to the manager at this point. He first agreed to transfer me to a manager, and then circled back around to the dodging tactics this company teaches their hard to understand employees. I reiterated 3 more times I needed the manager as now I was getting upset that he agreed to get me the manager but continued to avoid it. Finally he tells me to stay on the line and not hang up. While on my 15 minute hold, which would momentarily reconnect and go right back onto hold (call center reminders to check in with people on hold, except there was no checking) I thought to myself, I bet TASC is just like Spectrum, you get no where until you ask for the cancellation dept except in this case the manager. To my surprise at the end of the lengthy hold the rep, whom did not get the manager, informed me he went ahead and verified everything himself and now it is in funding status. WHY couldn't this have been done 3 days ago, during my first call? WHY did I have to call back and get into an argument with someone because they wouldn't let me speak to their manager? WHY did I have to go through this POOR experience only to find out the rep could have helped? They are taught to AVOID helping until it becomes an issue. NEWS FLASH... HELP the first time and there will be no issue!