Jen Ade

Review of Tasc

I normally do not write reviews. However my experi...

I normally do not write reviews. However my experience attempting to get reimbursement has been horrible not only from a user perspective but also from my company's perspective. Any time you call customer support you are placed on hold for over an hour. I have contacted them 4 times within the past three months and have been left on hold over an hour each call. My HR department experiences the same. TASC requests information from you that you have already submitted over and over again delaying your reimbursement. They give you instructions via email and the instructions they give are not even options on their web site so it is impossible to follow them. For example they asked me to submit a support request however the support request option takes you no where. They asked me to file an appeal via the Universal benefits account and the option doesn't exist. My employer has requested support over 3 weeks ago and it is dead silence from TASC until today. Then the response is asking for a statement that they have already received (and the above instructions that you cannot access). I would urge any company to stay away from TASC and any potential user to not use this company. Let's hope they will eventually reimburse me the $543 of my money as I was forced to pay out of pocket and have been waiting for my reimbursement since 12/30/2019.