Sutherlin Nissan Mall of Georgia Reviews

I have to say, I'm a bit surprised by some of the reviews here, so I thought that I would offer one of my own.

I am a long time customer of Southerlin Nissan Mall of Georgia and I would like to take this opportunity after my recent service to share what has become the "routine" experience I have with them.

I've been a customer since 2007 and in that time they have performed dozens of services on my truck. Each and every experience has been extremely positive, particularly with regards to the service department staff. These people really seem to love their work, and it shows in their interactions with their customers. They go out of their way to keep me informed every step of the way, making sure that I really understand what the issues are and what steps should be taken to resolve the issues. This allows me to make informed decisions and keeps me confident that they are working in my best interests. The value of the staff at Southerlin cannot be overstated, they are truly excellent people and should be a model for other dealerships.

While the price of service may be higher than what would be charged by "That guy your cousin's boyfriend knows" the quality of work performed here at Southerlin is second to none. The technicians always do a great job quickly and effectively performing the services needed to keep my vehicle running like new (It's well over 130,000 miles at this point, but you would never guess based on the mechanical state that it is in, thanks to Southerlin). You may find a better price, but you will NOT find a better value, I guarantee it.

See for yourself, stop in any day of the week and ask for Sean. You won't regret it!

I purchase an Altima at Sutherlin and was very happy with the sales and service experience. I told my salesman the car I wanted and how much I would pay for it. He came back to me within 10 minutes ( it was probably a little longer but not much, as I was thinking this would take me all day, if you know what I mean) and said the deal was done! This has never happened to me before at a new car dealership. Service guys are great too! Several communications via email from customer service folks just making sure I was still happy and I am. This is the very best car dealership experience I have ever had. Check them out.

Great experience. Jasmine was very helpful. She answered all of the questions that I had and made me feel at ease in the process! Will return!

Great customer service and always willing to go above and beyond! The service advisors and car techs are phenomenal! Beyond pleased with the outcome and how efficient the process was. Love Nissan

I bought a brand new 2018 Nissan Altima from the team at Sutherlin Nissan and my experience was perfect! When I arrived, Lydale Logan, introduced himself and provided me with assistance in selecting a car exactly to my requirements. The entire experience was easy, not pressured and very laid back. The Nissan team was honest with me, great to my kids, provided snacks/drinks and wonderful all around. The financing/paperwork process went very smooth. Curt Pierce handled my transaction with extreme knowledge and made me feel very welcomed! I will recommend Nissan to all my friends and family. It has truly been the best car buying experience I've ever had. Thank you!

Jack was amazing I bought my awesome car from him it was awesome! :D

My thanks to Rudy for the creative and needed action today to insure the Warantee Fuel Pump work was accomplished on the granddaughter's Rogue. His creative - and appreciated - walking that extra mile to enable the work to be accomplished TODAY is worthy of 5 stars: *Effort, *Creativity, *Service with a Smile, *Communication and *RESULTS. Each opportunity to work with members of this dealership has been positive, results oriented and productive in meeting the need.

I had an amazing experience with Jasmine. She is professional, knowledgeable and courteous. What a Gem!

Travis is the internet sales manager and was the reason I ended up buying from Sutherlin Nissan. I appreciate direct and honest communication when making a major purchase which you won t find at many dealers.

Bill was my Sales Consultant and was great also. I would definitely come back to see these guys again if I was in the market for a new car.

Treated me like family just bought a car and Kerri was absolutely fantastic with customer service

Employees very helpful. Nice to people. Friendly. I would definitely recommend it to my friends and family. Keep the good work

Very nice upscale love customer service I will be back

Great experience. Purchased my first car here. Diego is a great sales rep. 5 star service from him!

Came in as a first time buyer got 0 down and 5% apr Kerri was very patient and got me approved

Excellent and fast service! Will be doing oil changes and maintenance there on my Infiniti

Nesrin is such an awesome sales person! I came in to inquire about a new 2019 maxima and she was so accommodating! She gave me all that I needed to make a thoughtful consideration on the Maxima, great sevice!

BEWARE of salesmen on the phone. I was given a quote yesterday for a Murano over the phone and agreed that if it would be emailed as proof, I would drive from Roswell to purchase car. I was told it would be approved and sent right over - 30mins later nothing... I then called and salesman did not answer. I then got a call from Internet manager saying that actually the best they could do was around $1500 MORE than what I was just told. When I asked about the number I had been given the reply was "I don't know why he said that". If this is how they run their business I would stay away. There's plenty of other Nissan dealers.

Jasmine was excellent!!!!!!!!......very sweet and social

Service was Timely economical complete and accurate. The service rep was very knowledgeable, and courteous. He did a great job of explaining things to me. I'll be back.

No one even came out to see what we were interested in seeing.

I ve been looking to trade. Got a pretty fair rate. Still looking for a BMW but seen some nice Nissan options that I may consider. Thank you Jasmine Thomas for the great service!

Great place to go to make your next purchase. Salesman was great and the speed of the service was awesome. Nice friendly staff.
Miranda Riley was the best. Thank you!

Don't go there! Car had a problem that suppose to be fixed under warranty (9 month old car) the manager literally told me to get out and go to another dealer! Worst experience ever!

0 stars. They refused work on a vehicle that's under factory warranty. Will not do business with ever again. We filled the claim with Nissan of America (1800-NISSAN 1). Worst Customer Service EVER.
Don't buy car or service it there!!!

If you buy a "certified preowned" vehicle, they will add on top of the asking price $1095 and call it the "inspection fee". If you feel like having argue about getting that removed for two hours just to pay the advertised price then go here.

Don't even go there. My sales person Juan was very nice and humble but the sales manager ( don't know the name, a young guy) was very rude and disrespectful. If you need a car please go other dealership where they will respect you and treat you as a customer.

To Whom It May Concern

I purchased a used 2012 Infinity G25 from Sutherlin Nissan Mall of Georgia, 3520 Highway 20, Buford, GA on December 6, 2014. During the test drive of the car, the traction control light came on along with the parking brake light. The sale associate, Ryan, was in the vehicle during the test drive of the car and I mentioned that these lights came on. Ryan instructed me that the service center would have the issue fixed and it would not be a problem. After the Test drive, I purchase the vehicle. Ryan sent it to be cleaned and get the service department to fix the issues regarding the service lights. I signed the paperwork and finalized the purchase. When they pulled the car around for me to leave, they mentioned that the service center had closed and I should bring it back to be fixed. This was not a good way to start since I had already signed the papers and also live almost an hour away. After a few days I called Ryan and asked him if it could be fixed anywhere closer to Atlanta. Ryan said he spoke with a manager who suggested taking the vehicle to Infinity since it was under warranty. I took the vehicle to Infinity of Gwinnett where the issue with the lights was deemed replacement brakes were needed as well as tires. I called Ryan who instructed me to bring it to them. The next Saturday I drove up to Buford where I was told that the work could not completed because it was normal wear and tear. I was lied to directly by Ryan who clearly said the issue would be fixed. I tried to speak with Scott, the GM who would not talk to me. He pushed everything onto Shelton (who was extremely rude and unprofessional). After going back and forth for this long, I have no other choice to file this compliant. After taking the vehicle to Infinity and getting their opinion, I feel very unsafe driving the car. This past week Shelton did finally respond and offer to provide the brakes but I would pay labor. That is not happening. The car was bought as-is but I was promised this would be fixed before the purchase. Scott, who is the General Manager, has still called me back or spoken to me on the phone or in person. POOR SERVICE AND A SALES MISREPRESENTATION!

Sutherlin Nissan Mall of Georgia is the best there is! I had a terrible day with my car and Nissan Athens(since it was the closest to where my tire blew) and Brooks and Kylee at Sutherlin Nissan came to the rescue. They helped me calm down, get the best deal on my tires and leave in a much better mood. I will never go to another dealer for service again!

I didn t have an appointment, but I was able to be seen right away. The wait was less than an hour too! Thank you!

I saw a car that I was interested in online so I made an appointment to go see it. There were several points in the conversation with the salesman that we're extremely off putting. When I told him my budget, he said thats all?! He started laughing and asked me how old I was (I'm in my mid 20's) like I was foolish to be searching around that price point. Keep in mind I have found MANY Nissans under my budget so it isn't unreasonable. I also showed him the car I came in to look at and I was told it was sold over the weekend. We were communicating Sunday evening and Monday morning but he failed to mention the car I had come to see wasn't there anymore. He also tried to convince me that used cars have too many problems and to only buy new cars. Do not recommend this place to anyone... I will not return.

Jasmine is the best salesperson ever! She gave me all the information I needed to move forward! She is fast and accurate! Ask for her you won t be disappointed

At first, I was extremely upset because my brand new Nissan Rogue had a complete transmission failure!
I took it back to Southerlin where I bought it and Patrick Johnson was very helpful. After a long week, Nissan finally authorized a transmission change at no cost due to the warranty.

The Rogue now is running well and the technicians there cleaned it up without me asking for it. Downside, Nissan only gave 12K warranty on the new transmission :(

I am a very, VERY strict client and at Southerlin they all went above and beyond to make a customer like me happy and satisfied.

I recommend Southerlin, however, I have a bitter-sweet taste of Nissan cars.

Sales rep was very professional and time efficient. Very responsonsive and understanding to our wants and needs during the purchase process.

The wait time at Nissan service centers is why I will not be coming back. I dropped my car off at 815. I had to convince the girl at the counter to see if they could rush my car after waiting for 4 hours. I indicated on my appointment that I would be waiting for my car but I ended up taking an Uber to breakfast. That s no reason to push me to the end of the waiting line. I didn t get my car back until after 12.
4 hours and 500.00 later for an oil change, battery change and spark plug change is insane.

I went there I was just looking for car not planning to buy when I talk to Mr Logan the service that he provided to me it was excellent and I bought the car less than 30 minutes I recommend him he's very good

Everything was awesome! Geoffrey was super nice and he was very knowledgeable. I would recommend a friend to visit here in a heart beat.

Purchased a new Altima in 2015, had such a great experience that I just purchased a 2019 Altima from them. Highly recommended this dealership.

I purchased a used car from them and they didn't tell me anything about the features or warranty of the car. It was also considered certified pre-owned, but they checked off on couple things that needed to be fixed. The reason I have them a 3 is because they tried to make it right, but I still have know car mats and pretty much researched everything I wanted to know about my car.

All the guys were very friendly and very willing to help in every way.
Note: went back for a follow up appointment today 8-1-20 to get my car washed as they didn't do it last Saturday when they did my oil change. My advisor today was Gracie and her attitude was terrible. When I come back for future appointments I do not want her as my advisor!

Portia Marriott is an amazing salesperson. I highly recommend her
We had an amazing experience with her

Service Advisors and Techs are great Everytime!! It's the sales manager to be leery of when purchasing.

BUYERS BEWARE sales manager does not honor his word. Yesterday I made a offer on a vehicle through my sales person Phillip. First they gave me a price of $18,000 even though their price online showed $17,533. I then offered $16,500 drive out and they countered 17,500 drive out price. I told them I needed to go see another vehicle across the street and I would think about it. After seeing the other vehicle I called the sales person to say I would buy the car for $17,000 drive out. So the sales manager comes back with $20,000 drive out and stated it was never $17,500 drive out. MY tax , tag, title and fees add up to $1425 plus advertised sales price $17,533 = 18,958 a increase of$ 1,042. All of this after they gave me a drive out price of $17,500. I will never do business with Sutherland Nissan

If you're women be careful going here they will put all kinds of services needed. They will try and take advantage of you. Had rotors and alignment done 4 months ago here, Send my wife for a Simple Oil change. This guy Michael Keen, tried to tell sell my wife another Alignmen, new rotors+ breaks and more. Southerlin Nissan is Worst Place.
.

we thank the Sutherlin staff for their patience & expertise. We were car shopping, not intending to purchase that day. Needless to say, we had no need to return to the other dealership offer we received. Excellent, honest customer service! Looking forward to a long service relationship at this dealership.

THIS DEALER IS THE REASON FOR THE NICKNAME "STEALERSHIP". I bought a 2009 Altima from there last year, sticker price said $16,000 (which I came to find out was overly high but whatever), then they bundled me up for some great coverage service that ended up bringing the total price to $21,250. Within 5 months of buying the car, there were at least 5 times that something went wrong with it, and the great coverage did not cover ANY of them, it only covers a free oil change ($20, every 3 months). I tried to trade in this vehicle 5 months after buying it, and I'm not getting more than $8,500 for it, yet I still owe $20,000!!!

However, that was not the reason for my review, that was just adding up to the overall bad experience I have had with this stealership. EVERY SINGLE TIME I have gone up to get the oil change (any time I even go, because it's covered), it just so happens that the total that the cashier gives me is higher than the total that I was supposed to pay, somehow someway it has happened every time. One time it was $100 over what I was quoted for, as to get every dollar they can out of a customer.

The car was serviced and kept on side and never informed to collect the keys till l I approached the personnel who looked after service of my car at service desk. When asked about car being washed, he said "No". I thought it's complementary to wash and vacuum the car when it goes to dealership for the very first service. I will have to return to this dealership as that's the closest one and I have already pre-paid for service plan when I bought this car in 2019.

Jasmine is the best hands down! She was definitely the reason me and my husband came back to this location! She is very knowledgeable about the products and made us feel like she was actually listening to what we wanted. Nice speaking with you Jasmine!

I am beyond pleased with my purchase. My salesman, Cass, was AWESOME! Very patient and just an overall nice man to work with! The other team of guys I worked with were also magnificent! David, Mike, Victor, and Cass... their professionalism was beyond superb!

We ve been coming to Sutherlin mall of ga for the longest time , and every time I bring my car Sheri and Brandon attends to my needs and if I have any concerns, they listen and get the job done and give very good customer service.

Great group of people that make sure you have a terrific sales experience. They take the time to explain everything thoroughly and help you to stay in your budget.

Customer NO SERVICE - took almost 2 weeks to finish service on my car and then they wouldn't endorse my insurance claim check after I had already paid for the service in full. Jennifer, the owner's assistant said that she was the person in charge and all she would do is QUOTE POLICY even after she stated that Sutherlin Nissan made an error to their policy when I made my payment in full instead of just charging me for my deductible amount. Their ERROR, and they couldn't even break from THEIR POLICY. I'm waiting another week for the insurance company to reissue the check just in my name. This should have been a simple fix. But since I had to constantly call back to move forward with every step in the car repair process, I guess this is what I should have expected.

Save yourself the hassle - drive a few more miles for ANOTHER NISSAN DEALER! This one is HORRIBLE!

My fiance and I had a wonderful experience at this dealership. We are currently expecting twins, so we needed to upgrade to a crossover/SUV. We shopped around a bit prior to visiting Sutherlin, and it was good that we did. The difference was remarkable. Our salesman, Ryan, was excellent. He took time to go over all of the features of the Rogue in detail and completely made me fall in love with the vehicle. Our finance man, Curt, was superb and extremely knowledgeable, friendly, and detailed. For those people giving one star only because they called for a price quote and didn't get the response they wanted/response quickly, VISIT THE DEALERSHIP! This is a face-to-face business. Yes, a quote can be given via phone, but if you're able to make the trip, business done in person is always best and will give you the best experience and one-on-one attention you desire. Thank you for helping me find my dream car. I love my Rogue SV!!

During my last service, for which I also submitted my comments, I had issue with the rep not resolving the issue and told me that a part will be ordered. Did not reset the service message either. This time the service was satisfactory, but faced a not so pleasing attitude from the rep (Grace) i have brought my 4 nissans here over the past 6 years, but I guess it is time to go to someone else.

Jasmine was very helpful. She gave me a great experience she gave me all the details and car facts.she was very outspoken and very much a help, she answered all my questions very professional and was very patient with me thanks jasmine.

I had a amazing experience with sutherlin . Kerri was my sales rep

My experience was fabulous. I got the opportunity to work with Jas... She was the absolute sweetest.... Very professional young lady with very welcoming smile. Thank you all for everything.

Haddy was super helpful and overall a pleasant person. He answered all of the questions I had and for the questions he couldn t answer, he went out of his way to find an answer for me. He allowed me to have a great experience at Nissan. I ll recommend him to anyone looking to purchase a car.

False advertising. I drove an hour and a half to purchase a New 2020 Armada Platinum. Already qualified for the loan and ready to go. Upon arriving the sales rep casually mentioned Oh by the way you know that this vehicle has 7100 miles on it right? NO. Their website advertised 12 miles. I spoke with him before going to the dealership. He never mentioned that Mr. Sutherlin s daughter had put 7100 miles on the vehicle. I thought it to be reasonable to adjust the price down due to the mileage. They were very arrogant in their response. Wouldn t budge. Very disappointed in this dealership. A perfect example of why buying a car can be such a headache. Just tell the truth. Beware of this dealership.
UPDATE: 3 weeks later and their website Still shows the vehicle with 12 miles. BEWARE.

Kudos to Howard. His enthusiasm and eagerness to help is so uplifting and Howard knows what 5 STAR CUSTOMER SERVICE really is and means. Not only is he friendly, he consistently went the extra mile to make sure I was a TOTALLY SATISFIED CUSTOMER. Wow, what service, hard work, and great attitude. The thing that I admire the most in Howard is that he is truly a sincere individual.

They agreed to a price on the phone and then when I went to do the paperwork the sales manager decided to restart all negotiations. The only thing worse than their lack of Integrity is the attitude of the sales manager toward potential customers. I have never seen anyone in business care so little.

Got my first car here back in March, salesman who no longer works there was super nice and professional...

Update and long story short: They only care about your money and don't care about you.

Update Oct 16th: the atmosphere had changed to like where all they cared about was just making money not even taking care of me. I had an appointment to get a spare key but due to confusion with the salesman who no longer works there I was told that they only care about "making a profit" in my face as I try to explain why I needed a spare key. Would not recommend to anyone take your business elsewhere to someone who would care.

Not impressed by service or sales. Maybe it was just the care and attention I received. I wouldn't go back to buy a vehicle from them unless their sales and service improved greatly. The sales people just hover and try to attack you as you exit your vehicle. Service kept sending my vehicle back with issues and I had to keep wasting my time going to the dealership. I eventually gave up and went to another dealerdhip to have things fixed right.

The Short Version: Internet Jeff (Loftis) is awesome, customer service focused, and a pleasant change from the other car salesmen I've met.

The long version:
My husband and I were in the market for a new car for him and settled on the 2009 Kia Sportage for a variety of reasons. Jeff Loftis (Internet Jeff, he told me to call him) called immediately after I put in an inquiry on the website and was very understanding when I asked to communicate via text, we arranged the entire process over text and emails! There was a hiccup with financing and I moved on, but on our behalf Jeff kept working to get the numbers right so we could get the car my husband wanted. He texted today to let us know and were there less than 30 minutes signing papers since we did it all online. Jeff is very friendly and customer service driven: I would recommend him to anyone looking for a car in the Atlanta area!

Took car in for transmission service. Week later Transmission was bad. AVOID for any Transmission work.

They are definitely there to get you up and rolling!!! I appreciate Mr.Kim and Ms. Marriott working to get me exactly what I asked for!!! They went beyond my expectations and even where I fell short they worked with me to make things at ease for me!

Completed the issue of a bumping noise when exceeding 60 miles per hour.
Gary, in the service department handled the problem and got me back on the road after fixing the issue and examined the car for future things that need to be done now.

I had an amazing experience here!! Kerri Johnson was so nice and outgoing, she really helped me. I loved the staff and environment, and I am very pleased with how my visit went. :)

Jack Jiang helped me out a lot when I didn t know what car I wanted to get. He was really polite and professional. Thanks!

I want to commend Jasmine For her great work. She is very polite n worked very hard to please my husband and I on our visit to the dealership. We would send any of our friends or family who are looking for a car to her location that s interested in buying a car. Thanks again Jasmine.

Haddy helped me and my little brother in picking out a car. This is his first car so it was important to me that he made the right choice for safety and for price. For such a young man he was able to help us very deli gently and was not looking to upswell or anything like that. He will most definitely have a bright future in this business.

The service center is great. Sherry took great care of my wife s Rogue. She even had our car washed without even asking if I wanted one. You can t go wrong getting your Nissan serviced here.

Everything was great except they said my car would be washed and I waited about 30 extra minutes for this service and when I walked out my car had not been washed.

Jasmine was very kind and patient with my family and I will definitely be back!

Great experience overall! Customer service is on their game, and I had a very pleasant talk with Jack Jiang. Very professional at his job.

Great experience overall with service and customer service.

Jacks a very fun person to talk to, really enjoyed my visit!

I just don't like the way they operate and I am becoming less happy with my purchase as the days go by. Drove for two hours to get my used truck and everything seemed fine at first. The truck drove nice, it looked nice and the carpets were very clean. I did notice that the front tires were pretty close to bald and the rear tires were not far behind. I mentioned it to the salesperson and was told that they "passed the inspection". I didn't think too hard on that because I figured I could negotiate new tires in the deal. Found that there was a rear headrest that was missing and the salesperson never realized that until I said something. Not a huge deal since I don't sit in the back. We got inside to go over the price and there was a "used car inspection fee" of $1125! What the heck is that?! Well I got that negotiated off the bill but they wouldn't give me new tires. Saying they would have to order them and I would have to come back...I live 2 hours away! I got a few more hundred dollars off the deal so I could pay for a couple tires and we settled on a price. By the way, Discount Tire said that the tires were too worn to even rotate. I have to buy four new tires and spend almost a grand on my new purchase. I drove home and everything seemed fine. I noticed the next night that my rear heated seats didn't work. So I took off the button and saw it wasn't connected. Why didn't their $1125 mechanic find that? I also checked the air filter and found it needed to be replaced. Shouldn't that have been part of the $1125? The day after I brought it home the battery died and had to be replaced because it was bad. Then I crawled under the truck to look around and found massive amounts of oil on the bottom of the transmission. What the hell are they charging $1125 for?? I call BS on that and I'm glad I didn't pay it. But now I have to worry that I have bigger problems on my dream truck because they are shady and obviously didn't do what they are trying to charge for. I also started the truck a few days later in the morning and it rattled upon start up. A quick Google search shows that the timing phasers are going bad and that they will rattle for a couple seconds when starting a cold engine. Again, I don t think a mechanic looked at this thing at all. Side note- I didn t start the truck at the dealership the day I looked at it- the salesman started it from 60 ft away with the remote start so I never would have heard it before I bought it. I'm worried about what kind of problems I will find next that their "mechanic" didn't find. Don't deal with Sutherlin Nissan. What a joke.

Truly great experience with my car buying and service. I bought a used Honda CRV in August of 2017. The price and options were very well worked out by sales / finance teams, to get me a good deal. Ever since the purchase, I have been to the location a few times and have been taken good care of on questions / service requests. I would definitely have this dealership in mind while buying car next time.

It was my first time coming to this dealership, and I felt very welcomed and taken care of. Throughout the process, Jack made sure to answer all my questions and walked me through the best possible options. He was very clear and upfront, and we finalized the sale extremely smoothly. It barely felt that I was at the dealership for 5 hours. I'm happy with my Altima!