Surefire USA Reviews

Good stuff! I would still choose elZetta over sure fire but they make a great light!

Got a knife with a lifetime warranty. I have sent it in three times to be fixed. This last I sent it in over a year and half ago and still waiting to get it back. They said it's out of their warranty. Even know I have sent it in before for the same reason and got it back in less then two mouths. Thought I could trust a name like surefire but I guess not.

Surefire sucks! Surefire sucks! Surefire sucks!
Don't know if anyone here has experienced surefire x300. I assume so. Nevertheless, I purchased mine nearly two years ago. Of coarse I bought the black point tactical owb holster too. After approximately 6 months the light simply failed. I did not drop it, submerge it, burn it, run it over with my truck, play catch with it or any of the sorts. It just failed. I sent it in to surefire after receiving an RMA # for repairs (got the RMA when I called). Within 10 days I received a brand new x300 no questions asked. SWEET! Well done surefire. Fast forward a year later. That same light also failed. Again, its clamped to my legion, which is cared for above and beyond, As one should... So again, I contact surefire, receive an RMA # and send it to them. Mind you each time I have sent it back it has cost me $16 because surefire request you send it with a tracking number. So now I'm into this light for over $270. I sent my light in on the 6th of November. After approximately2 weeks I heard nothing so I contacted them and was told it would be an additional 4-6 weeks.
Ok... Is what it is... I received an email from surefire on the 7th of December stating my light had shipped and I would receive it on the 12th December. Great. Made arrangements for a class I am taking this Saturday the 16th that cost $250 for low light scenarios (training). I am super stoked to have my primary sidearm back in full swing. NOT! I received the light on the 12th as told however, the rail-adjustment bolt was broke off in the movable rail...
I was crushed! Pissed!!! I contacted surefire to ask what could be done. I reiterated my concerns due to the class I signed up for (non-refundable) and asked that they send me a new light and overnight it. Again, keep in mind the light was in their possession for nearly 6 weeks. The lady I spoke with said she could send the parts ie. Rail-adjustment bolt, movable rail and the bolt retainer clip. I asked if she would overnight them at which point she said she would have to talk to a supervisor. We then hung up. I (stupidly) assumed she had my concerns cared for and since I didn't hear back all was good. It is now Thursday the 14th. No parts. I contacted sure once again. Spoke with customer svc and explained the situation (again). I was told that nothing had been shipped and that they would send me the required parts. I asked for them to overnight them due to my situation. The gentlemen said he was going to transfer me to his supervisor as he was not able to make that decision. While waiting for the supervisor the phone hung up. Awesome, clearly they put customer svc at the top of their list... Anyway, I call back and get a receptionist who relays the supervisors message to me. Stating they can not overnight the parts and that I can leave a message on the supervisors v-mail. Of coarse I took that opportunity and expressed my situation. A few choice words were used I will admit but, I believe I was tactful in delivering my message. What it ultimately comes to, and it really does bother me to say this but, I will no longer be purchasing any more surefire products. Kind of stuck with my black point holster so until I find another light and holster manufacturer that I choose, I will remain disappointed. Thank you so much surefire. You lost a customer!

Great customer service! They stand behind their products.

I had a very bad experience with Brenda Yost in facilities. She was very rude for a business lady to represent a company.

Absolutely the best illumination tools ever built. Worth the cost for the reliability. Customer service other companies should emulate .

Surefire tried to rip me off this holiday. Bought two of their 6px flashlights for the promo price of $58+tax shipped. They put a hold on my credit card for the money and placed the order on backorder. 3weeks later when no product arrived, I called to ask and was told the order was cancelled and I could purchase them at a price of $38 each, plus shipping and tax. A week before Xmas. That's called bait and switch, and guess what? Despite "cancelling" the order, and the still haven't released the hold on my credit card. I was trying to sell some family members on better quality flashlights, but this is a lesson learned: Surefire are a bunch of crooks trading on their reputation and name, and don't give a damn about their customers. I was a huge proponent of Surefire. No more, I'll make sure my friends and family do not support people who treat their customers like this. Hope it was worth the $7 (plus tax and shipping each, of course) per light, Surefire. Sometimes the cheap comes out expensive.

I purchased an X300 Ultra weapon light in January. The first one failed me as the rubber ring around the glass came out after the first range day. It was promptly replaced. Three months later, after a day of shooting, I went to test light at night. Nada. Done. Fresh batteries could but remedy the issue. Contacted surefire the next day. Spoke with a rep who handled the return process. Within a week, replaced. Brand new. I use this light for work. Excellent work surefire. If you can determine who it was that handled my claim they deserve recognition. Thank you.

Had to send my flashlight back twice.
Number two in en-route to me now.
We'll see.
Excellent customer service, however, one of the best.
Gonna buy a can.

I m loyal to Surefire and their products. I recently had an issue with a tailcap on my smaller light (P2X Fury), possibly due to the rainy season. I was willing to purchase a new tailcap, but customer supprt sent me a new tailcap free of charge. My flashlight works like new again.
Thanks Surefire! Keep up the great work!!

Do you guys even work? Lol
Zero products anywhere. Must not want to make that sweet $$$.

Impressive group of employees and leadership here who manufacture an impressive set of quality/awesome products! Masterfully engineered AND manufactured here in SoCal USA! Will have to buy something someday when it fits in the budget! ;-)

Surefire has very questionable business practices. They recently ran a black friday/cyber monday sale which would have been great if I had actually received the flashlights I ordered... what happened is they had the sale price but also gave out a code on a radio station which gave further discounts. Anyway, 3 weeks go by with no notice of the flashlights shipping or the order being back ordered or anything when I received an email saying there had been a pricing mistake and they would not honor the price that I purchased them for... anyway, as good as I have heard their products are, I will not buy from them and will tell all of my friends the same. I will stick with streamlight or olight or others.

Hey Surefire...thanks for all the great communication and your failure to honor your Cyber Monday deal. Your email after my purchase:

"The items listed below are currently unavailable and have been backordered in accordance with the Backorder Preferences you selected.

These items will be shipped as soon as they are available."

I then notice on your website the same CM item is showing in stock and I find out they're being delivered. When I called to get an update on my order, I was told it was cancelled due to a computer glitch on the CM price.

Horrible horrible horrible communication and even worse customer service. You should be ashamed.

Just dropped by to have them look at my flashlight since they are on my area. Let them know my problem, and without hesitation took care of it. Great customer service. Great product

Great products, even better customer service. Chickfila drive thru has nothing on your level of customer service. Thank you guys for doing what you do!

Loyal to the death! SureFire helped me during two combat tours (Iraq/Afghanistan). Recently my flashlight started acting weird, so I reached out to customer service for guidance on my options. They treated me like I mattered, assessed that my flashlight was sadly broke, and replaced (upgraded) me in a timely manner. How could you ask for better support? Spend the extra money on a quality product! SureFire is simply the best!

I m a proud SureFire owner for cans and for lights. All of my family carry SureFire products when we travel too. Thank you for making such great products to help us protect ourselves. :-)