Hendersonville Times-News Review

Not very reliable on delivering the paper every day. But when they do great service

UPDATE: After sending multiple emails and trying to reach them through social media, a customer service person took care of the issue. They have since corrected the problem in their system and have extended the paper delivery by a month for all the trouble I went through.

This newspaper has the worst customer service. I have now spoken with 3 people, the last one a supposed supervisor. After I was on hold for 37 to reach him, he told me his system was down and that I had to call back. Unacceptable. I am now waiting for a supervisor to call me back. We ordered a 13-week subscription and they stopped it early. Was told that a $4.95 activation fee was deducted from the fee we paid. What?! If I pay a flat fee to receive a newspaper, there is no activation fee deducted. It is included in the fee you charge for the subscription. We are also being told we are in a grace period. How are we in a grace period when the subscription doesn't end until September 4th?! This isn't the first time this company has messed up our newspaper subscription. Very dissatisfied.

The front desk receptionist went out of his way to offer suggestions and directions for potential Housing