Strait Music Company Reviews

I like walking into a store and seeing the same staff across multiple years. Depending on what I'm looking for--and I shop every section of the store save drums--there's someone who I've done business with before who I have a relationship with. This is like gold to me. Go try to "have a guy/gal" at GC. No one over there last more than a few months. Folks at Strait are there for the long haul and it shows.

Great customer service and nice selection of musical gear

Amazing staff, this is my new go-to local music store! They let me test out different pedals for hours to make sure they were what I really wanted, and were happy to spend tons of time taking to me and answering questions. After I bought my pedals, Madeline even helped me get a pedal board set up! 10/10 would come again.

These people are great. They offer a terrific and fun selection of guitars and plenty of helpful, knowledgeable, and hospitable individuals work there!

Got credited free Tuba lessons here once, great company. Always talk to them in person and you can often work something out. Excellent choice for school band students and acoustic musicians more than pro rockers, but they can always order parts and the repairs and custom work are of unmatched quality.

Lauren setup my new to me Gibson acoustic. Wow, what a difference! Highly recommend Strait Music and highly recommend Lauren!!!

I had an issue with a guitar being set up taking much longer than originally told, poor communication, and issues with the work. The owner reached out and made things right. I'm amending my previous review. I've had good experiences with Straight music in the past. They seem to care about relationships and keeping business.

Strait Music for the best deals on the best audio equipment sound settings amplifier for guitar and more

Whatever musical needs you have, you'll find the answers here!

An Austin staple for a reason. Have bought instruments here for kids and adults.

Let me start off by saying I love strait music!!! The staff and the environment is all very welcoming the only thing thats keeping this from bring a 5 star review is the lack of left handed instruments on display :( because of this I usually have to result in having to do second hand buys or winging an online purchase from places other than strait I would love if more often I could walk in and really get a feel for what I'm about to purchase :( I know i can't be the only left handed musician in the Austin area that experiences this problem

Friendly staff any type of musical instruments available

I'm a beginning guitar player and brought in my brand-new Kramer SM-1 for a minor set up. Jess Baker took extremely good care of my guitar. She knew I drove in from out of town and had everything done in an hour and a half so that I wouldn't have to drive back into town to pick it up at a later date. That's not something I asked her to do. She was just being nice. She was also very knowledgeable and informative, answering my questions about the guitar's electronics, etc. Most importantly, she was very friendly, smiling the entire time.

Downstairs, Chris in the guitar section set up my son with a Les Paul in the amp room and let him play around while we waited for my guitar.

Great experience. It became my go-to music store, for sure!

I got my electric guitar in for a repair on the nut where it wasn t able to be strung and when I got it back it was fully repaired and restrung. This was really nice of them to add that

Was looking for a beginners guitar, great place to find one. You just cant get one online, you need to try them and see which one fits you best. Matt was awesome he answered all of my questions and helped me pick the right guitar for me. Great variety of instruments and really competitive prices. He e also showed me how to change strings and walked me through the process since I thought it would be very hard (turns out it wasnt). Love my new tailor guitar!

Great local place! They also rent instruments as well.

Thanks for helping me get the right strings for a vintage guitar , my friend wants to play.

Every kind of equipment I could use, need or want and more!
Very helpful and friendly staff!

Absolutely incredible customer service and selection of any gear you might need. The service department is top notch with timely and perfectly done repairs. I ve received the best help choosing out the best gear for what I need and the staff is incredible professional and knowledgable answering every question I could possibly have. Shopping here is such a treat

Great local music store for guitars, pianos, band instruments and all kinds of musical accessories.

This place was great. I wanted to get my girlfriend some new speakers for her record player but I didn't know what to get her. Clint set me up with some really nice studio monitors and they sound awesome.

Just wanted to say that Bob Baier, (instrument repair at the Northwest store) has taken care of all my saxes, and my clarinet and flute, for over 20 years and he is the best. He quickly identifies the problem and fixes it every time. It is great having someone like him that I can trust with my instruments. And Jack, the manager, and all the other workers are always very friendly and helpful.

Clean, well organized, good customer service. Lots of inventory.

I have Taken my Kids here for many Years. They have everything you can think of including Music Lessons. Straight Music company in Austin Texas Rocks. You can ask them Anything. They really know their sh*t..I mean stuff...I mean Anything Music Relative.. Relation.. yeah so..Go to Straight Music Company in Austin Texas.

Knowledgeable staff and extensive selection for every budget.

Austin's premier full-service music store. You can trust them 100% in all areas.

I've been to many music stores in my life but none have come close to the customer service of straight music company. I was in the market for an acoustic when I stopped by and spoke with Chris. Now I had done my research on the topic before coming and was expecting our interaction to be a typical one sided information exchange but Chris blew me away with how much he knew about acoustic guitars, wood, models, you name it! and on top of that he was very friendly and helpful. I think I went back to the store 5 different times to test drive and shootout different acoustics and every time Chris was just as friendly and accommodating as the last time I went. Hands down straight music company has the best customer service I have ever experienced in a music store. I will certainly be doing all future musical equipment business with them.

I ve been going to Strait Music for most, if not all of my bass repairs, maintenance. Jess does an incredible job with any all repairs of my basses. The sales team is also super helpful and not pushy like some some high-end shops in town are. Bought a Fender American Original 60s P-bass here and they helped me with a great deal out the door!

Recently went in to rent an upright bass and the process was flawless. With the addition of Violin s Etc, it s a great community based music store that I would recommend for everyone.

Great place! Service is always extremely helpful and professional. Rental instruments are in excellent condition and staff is knowledgeable. So impressed.

Love to go to this place! Great selection of guitars, basses, amps, and gear. Got my amp repaired here once for a very fair price! Also, Sean in guitar repair really knows what he is doing and is always a pleasure to work with! Great place!

Wide selection, Austin standard, cool guitar stuff

Great place to checkout a wide selection of musical instruments, books, gear etc.. staff was friendly and will be back soon!

I brought my severely damaged Bach Stradivarius in for a repair. Dennis, the instrument repair technician, was up front with the risks involved, and the pricing. He was able to complete the work with exceptional turnaround time, and very good quality for a great price. For less than $200, he was able to completely restore my horn that would have otherwise cost $3000 to replace. I would recommend the services at this location to any of my peers.

Making memories with great people for sure. As a personal shopper it's not only in fashion that I am searching, but also for instruments.

Jess Baker is an amazing luthier and really did a great job on my guitar. She revived my LTD Deluxe guitar and made it look and most importantly play great again! Will be coming back for more work done on other guitars.

Nice selection, great staff. Really friendly eventhough I brought my children with me. Was asked by half of the people in there if I needed anything. I would recommend them, no doubt.

Glad to have this location of the Austintacious music store!!

Been buying instruments from strait since they were located at 9th and lamar. My goto place for all music related purchases.

Everyone is so knowledgeable here and so willing to help demo, and explain things. Such a GREAT music store.

Good location easy to access from S.Austin once you figure out the confusing wntrance off the service road.

I was recently in the market for a top quality acoustic guitar. I tested various brands in numerous shops in Austin and compared prices even with several on-line music companies. The folks at Strait were extremely patient and helpful as I tried several brands and models for a couple of months. During this adventure, numerous sales staff helped me with my selection and all of them were very courteous, informative and patient with me. They were always willing and wanting to answer my questions.

I finally decided to purchase a new Taylor 614ce acoustic guitar. I price shopped Guitar Center and several on-line music companies. Strait Music beat all the other store prices and had the exact guitar in stock that I wanted. Needless to say, it was a pleasure to deal with these guys.

After purchasing my new Taylor, I decided to have different strings put on the guitar and to have it adjusted to my specs. Shaun (repair shop) did an excellent job of servicing the guitar. He went way beyond my expectations in adjusting my new guitar. He did a great job and I would trust him with any of my guitars!!!

Since Shaun's service was excellent, I decided to take my 1975 Epiphone acoustic guitar for him to check over. Again, he spent nearly two hours checking it over from top to bottom and made numerous adjustments which were most needed The guitar now sounds fantastic.

Needless to say, Strait Music staff bent over backwards to provide professional service for my guitar needs. I highly recommend them to anyone, regardless if you are a beginner or an experience guitarist. Besides, they are a great bunch of folks!!!

Outstanding customer service. Coming back in the near future to purchase instruments.

I bought a Yamaha keyboard from them and they provided friendly and professional service.

Great staff, fair pricing and an excellent selection. I have visited them for Pianos as well as Mandolins

The place to go for music equipment or information in South Austin. Very friendly staff and plenty of them to help out.

I can t not spend money here. Even though the perfect picks were bright orange, this Aggie bought them anyway. Rock on.

Shout out to Chris Cowart in Sales and Sean Haydon, the luthier/guitar tech. Both are very easy to work with and very knowledgable about everything to do with guitars. Sean is a graduate of the prestigious Berklee College of Music in Boston, so he is really "in tune" with all aspects of Music.

Large selection of musical instruments. The staff very friendly and helpful. I took a Martin 000-15 to have the action lowered, it was done on about half an hour. They also offer music lessons.

This is Austin's original honest, solid, all-purpose, full service music store.

Shout out to Strait Music and Dan M. In the amp department. Took my beloved Super in on Saturday afternoon after 3 and it's repaired today before 3. That is great service. When all other shops had 4 to 6 week turn around or I just didn't get a good vibe from the shop. The tried and true home grown Strait came through!

Clint thanks for keeping that vibe alive. Native Austinite to native Austinite thanks man!

Thanks and it was good to be recognized by John Fannin as I entered the department. I ain't nobody special so that was cool!

John D. Beckerley

Strait Music is the gold standard for Austin music stores.

I spoke with John in pro audio and he had me in and out in no time.

Dudes are super nice and absolute pros. Would recommend for any repair needs... or anything really. Saved our touring butts!

Very knowledgable and friendly staff. Support local business

I came in to buy guitar strings. Dan the sales associate was very knowledgeable and answered all of my questions. Excellent service and price.

I am a novice player and travel a lot. While in Austin I broke string on my guitar and being under a time crunch I searched for the earliest opening guitar shop that opened early close the the airport. I was so fortunate to discover Strait Music! I brought my mini in and Kelli got right to replacing the strings while I walked around. I met Chris and he answered a few questions for me & I fell in love with hollow body. Kelli went above and beyond trying to adjust the neck that has seen much abuse in the overhead bins on airlines and got sounding better than the day I bought it! I also bought the hollow body and had it shipped up to New Hampshire. Prompt, professional service & great people. Thanks again & see you when I go through Austin again!

Thanks for the great repair job that you guys did on my classical guitar

Local business. Helpful, friendly staff. Great selection of acoustic and electric guitars, plus ukes, mandolins, etc., effects, band and orchestra instruments and accessories, pianos, percussion, sheet music and instructional books. One staff member went out of his way to make sure I received a discount that I was eligible for.

I brought in my digital piano that was pretty beat up. There were multiple keys broken and it needed to be cleaned out. I was willing to part with about $400, and they did it for $60 (not that I know what it should have been priced). I feel like they did a great job and it was a fair price. Would recommend for repairs. They definitely didn't screw me over. I'd say trustworthiness is 6 stars!

This music store is absolutely awesome everytime. Friendly knowledgeable staff that will assist you every step of the way. Definitely the place for any and all of your musical needs.

Friendly staff, clean and organized sales floor, knowledgeable sales people and great product selection.

Excellent customer service and a very knowledgeable staff too!! Was able to find what I needed at a good price. Strait Music is a great local business. Highly recommended if you are a pro in town needing a good music store.

Dishonest people here. I decided to put them to the test. I took a recently overhauled clarinet in for review by their tech.. The tech acted as if it was never overhauled and needed $300 in repairs. This is DISHONEST! I would advise a trip down the road to Music & Arts. M&A is generic but at least they won't lie to your face!

We're regulars to the northside store and the staff are great! Came here to get a 1920's banjo repaired. Service and repairs were fantastic and spot on their quote for repair.

A very helpful gentleman, who has worked at this place for 30 years, told us the facts of what they have and what's not offered there. Pointed out how each mic worked and the potential of the quality. This man is very dedicated to what he does and it is much appreciated. If you need guidance an any audio related products come to this place.

Miss Madison, sales lady, was very helpful. It was a quick decision thanks to her help.

I used the location that is located in North Austin (183). I came to buy new strings for a guitar that I borrowed. I wanted all metal strings. The person told me that my guitar should use nylon strings. He also educated me about my guitar. A couple of weeks later I ended up buying a guitar for myself. Again he educated me about my guitar. He seemed very knowledgeable and the other person also helped me. Great crew. Thanks for all your help and knowledge and for restringing the guitar for me. I will be coming back.
Keep up the good work. I am sorry I can't remember both of your names.

The front desk was helpful.Yet Lady I was talking to was barly wearing clothes as pulled her phone out of her bra.

This place rocks everyone is very helpful and the prices are unbeatable I could spend hours here.