Strait Music Company Reviews

Excellent service and knowledge of instruments. WONDERFUL prices. Very friendly, low pressure staff.

Clean .. great for families to visit .. good selection of instruments .. some very pretty gutairs ..

Not alot of 7-strings...Just one actually...Little snobby like an old H&H...Great selection of guitar and bass amps...

Nice helpful staff and decent prices on acoustic guitars.

My friend has been going to this business for years and was happy to see that the same guy would be fixing his bassoon. They had a well stocked shop.

They close to early I wish they closed like at 9:00 or 10:00

I went in for a specific part for my son's sax. I met with Austin and he took the time to look up our instrument and spoke with Paul in repairs. I got the right screw and the Lyre that i went in for and now my son is a happy band camper! Thank you Strait Music! Also, i just want to say that Dennis has worked on my son's sax year after year and we have always been very satisfied with his work.

I like the space and the workers seemed to be busy with helping others. I felt like they didn't think I was going to be a sale for them so I didn't get much assistance. But they seemed knowledgeable and they knew the names of most of the shoppers. A good spot though, inventory was amazing

Great place to go for any music needs you may have. I will be back.

One of the better music shops in Austin. Not a huge selection of guitars or basses but loads of other stuff and lots of sheet music. The staff are very helpful and they have all the accessories you'll need.

helpful, friendly staff with wide selection of musical equipment.

Great service, great quality instruments, needs more bass :D Seriously though just one tiny room where all the basses are squished and the rest of the store is guitar city. They have more keyboards and EPs than basses. Otherwise great place!

I m not much of a review writer, but Dustin at Strait Music was incredibly helpful. I have been interested in getting back into playing piano and I am incredibly glad I went here over Guitar Center. I was able to get an extremely nice Roland digital piano for far less than I had imagined. Dustin listened to my concerns and spent time with me to help me get all the features I wanted. Incredible experience and I was able to bundle a few things together to get a nicer digital piano than I was expecting at a cost lower than I had imagined. Thank you guys!

Not the lowest prices but good customer service and instrument selection. The South Lamar location is the best place in Austin to get sheet music!

Absolutely great piano buying experience! Great people, service, and prices. We highly recommend Strait Music for all your music needs!

They fixed all my strings, showed me how to fix and replace the strings

- A lot of available parking
- Staff are very helpful and nice
- Good range of products with fair pricing
- Easy to find, good location
- The facility is well kept

Amazing music shop to go if you are a hardcore musician or do it as a hobby

I love this place. You can try out lots of instruments....knowledgeable staff

Very helpful staff, well stocked. Great repair center! Thanks, Jess!

Excellent staff who shows compassion and understanding. This is the best place to shop for all things musical!

Went in to buy reeds for my daughters oboe. The staff were informative and showed me how to find quality reeds. Even after my first visit, they let me look through all the reeds (sometimes up to 30 minutes) to pick the ones I wanted.

Quality, knowledgable staff. Good selection. Repair department for everything.

The employees at Srtait are down to earth and real. There are no pretentious vibes or condescending attitudes. Not only is the staff honest, welcoming and helpful, they are extremely knowledgeable and proficient. The techs there are true masters and have been able to repair all of our gear with flawless precision. These men and women are absolute experts.

After a store closer to home failed to fix the problem on my son s alto clarinet, on a friend s recommendation we drove an hour to Strait Music. It was worth the trip. Alan in the repair shop immediately diagnosed the problem and had my son s instrument repaired in two days. From now on, when we need an instrument repaired, we will make the trip to Austin.

I love the atmosphere and this guitar shop. Bought one from them... even through their financing program is with a "cookie cutter" - you fit or you don't fit - institution. (When I worked for a bank & finance company, we actually looked at the applicants.)

Best place in Austin for all your musical needs. Honest sales people who really want to help.

They always seem to have staff that's on point. Curbside for guitar strings was immediate

Old school musicians' store that knows their stuff.

Good repair shop. Won't repair the smaller brands, only the big brands. Prices on instruments are good.

Great selection of both musical instruments and sheet music.
Help if you have any questions!

Great service and knowledgable staff helped with my drum kit.

I really enjoy the sound proofed amp room. Great idea to really test out any potential amp I may purchase. Strait has a small first selection than Guitar Center, but they carry guitars that you usually do not see at Guitar Center. The acoustic room its also a favorite of mine. If you haven't been here, take a break from Guitar Center and come check this place out!

Went in for back to school band supplies, greeted at the door by a VERY helpful staff. The staff gathered the list for me and got it all taken care of, turned a hour ordeal (if i was looking) into a 5 min wait. Worth every penny, since I personally was flying blind. I recommend this store very much if you're a novice at music like myself. I can't speak for anyone with lots of music experience, they might be looking for a different experience.

The staff are awesome peeps. They let me jam when I want. Can't wait to buy my first guitar there!

Got excellent help from John Fannin. I was shopping for a bass amp that is primarily for practice but that has enough power to play small gigs. He matched me up perfectly.

I originally tried to schedule an appointment through their website over a week ago, but no contact was ever made. So I decided to call this morning and see what their options were. I was directed to Alex and she told me I could come in today. We arrived a little after 2 and it was packed. Thankfully, she was able to assist me and my son. This was his first time playing an instrument for his middle school band. She showed me different variations based on experience and style. She explained the payment options, benefits and had all the required accessories for his instrument. I'm very glad we came in today. Thanks to Alex, we got the saxophone we needed and we will definitely come back again!!

Rented a sound system for a wedding. Easy to work with, even with short notice, very reasonable pricing.

What an amazing local music and instrument store. I've had tremendous service every time I've been in. Excited to try out my new saxophone!

Strait Music Rocks - Best products and smart helpful staff. THE Austin Music store.

Their customer service is awesome! Went in for stuff for middle school band equipment and they got everything we needed for us. Very helpful staff!

I loved this store for years, sadly I went in and was treated poorly by the staff. So much so, I felt hassled. I was playing acoustics and electrics. The hometown feel Strait once had is gone. So many good memories flushed away by new staff.

Friendly, knowledgeable staff, a nice inventory of musical instruments and accessories. The repair department is second to none.

Arrogant, condescending staff and hugely inflated prices.

Clean, beautiful store. If you're looking for woodwind or brass instruments in Austin to buy or rent this is definitely the place to go. Good selection of keys as well, including a couple of Nords!

Every employee you passed by asked if they could help you. We were there to pick up a repaired clarinet for my granddaughter who leases it from them. Quick job. Good work. No charge because it was a lease. Quick checkout too!
PERFECT experience for us! Well done Strait staff!!

Great store, Shawn hooked me up,had what I thought was a truss rod issue with a buzz on the D string was actually a cracked input plug. Plastic. Great work on my Taylor, a cheap fix and a quick repair. Completed while I looked around the store. Very cool.

The only music shop i go to in town. Good deals on both new and used equipment.

Pretty helpful people for a music shop. Usually most places are snobby or unconcerned. Had a different experience at this place.

Always great service. Best authorized Fender repair place around

Didn't get to stay and savor the moment...next time.

Had my jag repaired and setup. Awesome service and staff are super friendly!

Nice people good place to get what your kid needs for band!

Guitar, bass, drums, piano, orchestra instruments, marching band instruments, recording equipment, DJ equipment, pro repairs, music literature, music lessons
Service with a smile

Strait sold me a new cello at a good enough price that I was able to trade it in at the very same price after over six months of use. I'm surprised at getting such a good value at an instrument retailer - even Strait.

Also, the bow that came with the cello failed to tighten after a month or two, for no fault of mine. Instead of interrogating me and making me wait for a month for a repair or replacement, the guy at the repairs desk (skeptically) allowed me to walk out with a new bow, no questions asked. That's excellent service. He was willing to take a chance that I wasn't lying about a defect. Thanks! I wasn't! The new bow is great.

Staff is friendly, helpful and knowledgeable. They were able to show us guitar options for my son.

Best music themed store in Austin. Great selection of products and very helpful staff. Would recommend.

Our family bought a Yamaha Disklavier from Emma at Strait music and could not be happier with the service and Strait Music. Finest people, extremely knowledgeable, and great pricing. I love buying local and this family owned business is a perfect example of why!!!

The Lady helping us handed my child a violin ,helped her on how to hold and play it and even put us in a private room. She was great with our family. This place was so awesome. Thanks.

Friendliest people and one stop music shop..
24/02 update
Five stars for their customer service and courtesy....

I will never buy there again or shop there I took a product back,receipt in hand to either trade or just return this lady wanted to charge me to trade because I didn't have the original box

Great pricing, knowledgeable/friendly staff. Great selection

A great place for all of your music needs. These are fun and real music stores.

Friendly knowledgeable staff. They have someone there that can answer any music question you may have. You can try before you buy, which is great.

Locally owned and quality instruments! Great service. All music needs covered. South store bigger than north store.

Woah! One of the coolest guitar shops I've ever been in.