Stokes Honda North Reviews

Lonnell was our salesman and his genuine, friendly, and outgoing nature made things as easy as possible and always wanted to make sure you have everything you need and are satisfied the whole way in finding the right car for you.

Went into Stokes Honda this past week looking to browse for a new vehicle. Michelle Grooms kindly greeted me, answered all of my questions, and made me feel comfortable as a customer. Highly recommend dealing with Michelle Grooms! She is professional, genuine, and knowledgeable. Thank you!

My Honda Accord was in the service department last week to have damage to the window tint repaired. The work was done in less time than originally quoted, and the results were completely satisfactory. I shall not hesitate to take my car back for further work. Many thanks to Doug Diehr and the service staff at Stokes Honda North for their kindness and consideration.

Service department is top notch. A little busy at times but that's because that have a lot of repeat customers. Recommend them and Matt to everyone I know.

Found a used vehicle online. Requested a test drive for the next day. Received a phone call from the internet contact at the dealership telling me I could come in. Drove out to the dealership only to find out the car was sent to the auction the day before. I live 2 1/2 hours from North Charleston, so it was 5 hours I wasted because no one could call me and let me know the car was not on the lot. Sales manager Al told me they would try to get the car back from the auction. It took them all day to find out where the car was. I tried to speak to the GM of the dealership, but first he was in a meeting then he was no where to be found. Got a call at 5 minutes to 5 the Monday after to tell me the car was on the way back to the lot, they would call me when the car was on the lot so I wouldn't be driving for nothing! Told them I wasn't interested in the car and even if I was, I wouldn't be interested in dealing with them! To me this was a bait and switch situation-they knew the car was gone and just wanted to get me in there to see if they could sell me something else......

My first car buying experience! Francis made everything fast and easy! I definitely recommend stokes Honda 10/10

Great experience, PJ was fantastic to work with! Very responsive and exceeded all expectations.

Can't say enough about David in Service. He helped my mom out in a pinch and got her car taken care of in no time. All i heard about after her appointment was how nice david and the whole staff was.

Just purchased a Honda Accord Sport on Oct.22 2014. Traded my Harley and loving my Honda! Headed to Panama City Florida on Oct 25 2014. Great ride, easy on gas! Came back on Oct 29 2014 with 1,650 miles on the car. Nice driving experience, looking forward to more road trips.
My hats off to Darnell Legree, my sales person. It was a long day, drove many cars, but found the right one. Thanks Darnell!

I almost lost my mind here. They had my car for over 2 weeks for a TIRE WARRANTY. The tire was losing air and starting to fall apart. I was out of town for work, afyer calling and calling and never able to get a manager, i finally sent my gifriend to get the car. They told her it was complete and then sent her on her way. Turns out the tire was never changed!! She drove a mile or 2 down the road and the tire failed. She almost crashed and was stranded down the road from the dealership. God forbid she was hurt or WORSE. Then when she got back to the dealership, the manager CLEVE was saying that it was their responsibility and that it was ok. Out of nowhere, he starts demanding that she pay half for a new tire and the towing of the car back to the dealership! He was trying to bribe her down from saying that they were responsible and was yelling at her. I was on the plane seeing RED!!! I have never been so mad in my entire life. This place completely disreguarded someones safety and just responsibility in general as a buisness. Disgraceful!

I wish that you were more honest with wait times
I walked into Honda at 2 and left after 4.10
Please value our time more. Then we can make an informed decision do we want to wait that long on our days off or not

The service was an oil change and tire rotation

Thank you

I bought a Honda Fit LX from Andrew Edmondson. Funny guy and very kind!

The service team was unique and worked very well together. Provided service much faster than promised and with a smile.

Took my Accord in for its 1st oil change and tire rotation, personnell couldn't have been nicer, a very enjoyable experience. Will give an outstanding rating in all categories.

Came a week prior and they said needed a plug in tire.Pay 34.00 light came on four days later.I came back they said I need a tire the same one they plug.And guess what if I buy a tire they would refund the money back and drop price of tire.I must look like booboo the fool.I would not give them another nickel. AS much money as I spend there they tryed to get over.Sad they lost a good customer.

I should have known better than to pay for the auto services at Stokes Honda. They have finally gotten acceptable employees, but their service is still horrible. I called Sunday because my tire had a huge bulge. I stated who I was, my vehicle type, and the problem. They returned my call Monday, yet when I went to the appointment they didn't have the tire! They also made my boyfriend drive home on that tire! What if it blew??? They made another appt for 10am Tuesday. Its 12:30 and my tire STILL isn't on. I've bought 3 vehicles here. I think I'm done.

I like customer service. It was excellent & very friendly staff.

My family has been servicing and purchasing our vehicles from Stokes Honda for many years. Our salesman PJ always makes the purchasing process easy and hassle free. Two thumbs up!

Great visit. Synthetic oil change. Raymond was awesome-as usual!

Just bought a new pilot. Had an amazing experience. Chelsea was very knowledgeable. She made my car buying experience as quick as possible.

My husband and I got a 2020 Passport from here and were treated wonderfully. Mr. Samuel and Mr. Yomi were very informative and really made us feel welcome and provided superb customer service. I would recommend anyone buying, trade in, or lease to come here and be taken care of.

Lonnell Banks was my sales rep during my visit to Stokes Honda. He provided a pleasant experience and was easy to talk to and work with. His approach was relaxed and focused what was important to me.

I highly recommend Stokes Honda North, but more importantly I recommend Sharon McCoy! She is great to work with, very customer service oriented, extremely knowledgeable and will go above and beyond to get you the best deal and car for you!

Just picked up my new vehicle. Alex and Francis worked hard to try and get me a vehicle that would meet my needs. After a few test drives, we were able to find something I liked. Thanks guys!

I found Stokes Honda to be the best place for a great car buying experience. Our salesperson Kathleen was very knowledgeable and friendly as she sold us our new 2018 CRV.

I came in yesterday morning had a nail in my tire waited 3 hours for them to go somewhere else and get a tire and put it on. You would think Honda would have a tire for an odyssey. On my way to work last night the TPMS light came on so here I am back at The Honda dealer waiting another 3 hours for them to change the sensor . Next time I will go to Geralds. .

5 star. I will always have my 2011 pilot serviced at Stokes Honda North.

We originally went to Stokes Honda in N Charleston from a recommendation from our neighbor. Front the very beginning, the sales staff was OUTSTANDING. From our salesman, to the sales manager, to the finance manager......everyone was so professional.

Upon taking delivery, the experience was just as great. Today, we needed to get our tire repaired due to damage from a curbside parking incident (happens to just about everyone we know). When we were going over the last minute details upon our negotiations, we were offered the "Roadside Hazard" coverage for the tires. I originally didn't think we needed the coverage, but I was wrong. The $385 one time charge covered my replacement tire today and this coverage stays in effect for 3 years.

Now to the Service Department: I had just pulled up to the Service Department (without an appointment) and a bubbly and energetic young lady named Heather sprinted out to greet me and help me. She told me she only needed my name and jumped into action. I was in the waiting room within 3 minutes of my arrival and waited patiently to get my tire repaired. Heather kept me posted on the progress of my repair and got the job done in record time.

I know many people will have problems with new car dealers, but I can tell you that from the very beginning, to today with our tire situation, Stokes Honda has provided us with service that exceeds the industry. I recommend anyone to just walk into the showroom and you will see how Stokes Honda and their staff do it right. We will be recommending them to all our friends and neighbors.

If you are looking for an excellent vehicle and a smooth car buying experience, go see Allen at Stokes Honda North! Fantastic customer service

Thank you Elwood for helping me look for a new vehicle. You are very sweet and funny. Love the whole team. Thank you .

I had a great Car buying experience with Garfield. Very friendly and not pushy at all! Loving my new Honda Accord, I will definitely be back for my next vehicle. If you want a great deal ask for Garfield!

I had an appointment for 8:20 am for them to fix (patch) my tire, it is an hour later haven't heard anything. They man dealing with me is rude and seems to have an issue with me seeing he is more attentive to others. Seems strange to be taking so long while others have come and gone. Will be going to buy my car somewhere else. I'm tired of their attitude and lack of attention! They told me it wouldn't take long, that is why I made an appointment for the next morning to make sure, I will be late for work now!!!! Not good at all!!! Anywhere else would have taken 30 mins!!! This is crazy!!!

Buyer beware. I was quoted a price and time the new car would be ready. I drove 3 hours ready to purchase the new car. The car was not even at the dealership like promised. I even called a hour out to let the sales team know I would be 30 minutes early. Once the car arrived, shipping tape was still applied and the car was not prepped for the sale. The second Car FOB was not available and no car tint on the windows which was included in the sales price. The price suddenly changed once the sales team found out that I was pre-approved with my own financing, already had my insurance card and tag in hand to transfer. The sale would have been their easiest sale of the day, but the sales team wanted to make it harder at the customer's expense. Needless to say my wife and I decided to bend just to get the deal done and decided to finance with Honda. We probably would be driving it right now, except the finance guy, RM, decided to tell my wife, "Ma'am if you would quit interrupting the process would go a lot faster". At that point in time with numerous red flags, we decided to leave and give our hard earned money to someone that knew how to treat a customer. The following Monday, Hendricks Honda of Hickory, NC got our business. No need to reply because I have sent an email to Executive GM and GM with no response. I have also read a majority of the reviews and we know the owner is not replying to the reviews, probably just one of their social media staff. Buyer Beware.

Don't purchase a 2016 pilot lx.
Honda's quality with their vehicles is going down hill.
Never will own another

Fantastic sales staff and really really great prices on new cars. Above and beyond expectations.

Mr Samuel Middleton is great and a very helpful salesman.

Yaya was super nice super knowledgeable thank you so much I love my new CRV

I will most likely never buy anywhere else after how wonderful of an experience I have had from the initially purchasing my Civic here to how amazingly helpful the service and parts department are! I highly recommend to anyone searching for a new car!!

Justin is awesome!!! He is helpful and cares about his customers sarisfaction with their vehicle!

Andrew and Prince are the best EVER GCHS in the house taking care of the Creek Crew! No pressure, no games and no lies! Great deals on great cars!

Ive been coming to this dealer since 2008 and have purchased 2 Civics from them.I always get good service with a smile.I highly recommend them.

I was extremely upset about my visit on February 7th I decided that I would stop at stokes because I had recently decided that I would purchase a new car when I parked my vehicle I saw two sales rep standing in the front of building so I started to look and after I looked through most of the car lot I realized that no one had approached me yet so I decided to go up to the sales woman and ask her is there a particular reason why no one approached me to see if I needed any help and she gave me an excuse but I know the real reason is because I am a young african American woman and she assumed that I didn t have any money or that I would need to wait on my taxes but in all actuality I don t receive a refund back and I am a very hard working young lady next time don t judge a book by its cover

Candace was very helpful and got me in and out as quickly as possible. The free coffee was wonderful. Wayne Brady and "Let's Make A Deal" were on TV. I would highly recommend Stokes Honda North to family and friends.

One thing unrelated to the coffee, TV, and fantastic customer service I received, I did get a tire rotation and got a "low tire pressure" warning on the way home a few miles from the dealership. I checked and all the tires were at 31-32 psi. I had to Google how to turn off that message. I'm unsure why that happened. Everything else was great.

PJ is awesome! Knowledgeable, funny, and will cut you an awesome deal! Ask for PJ

If you want a great buying experience go see Breanna. She is awesome. she really knows her stuff and makes the buying experience fun

Andrew plemmons was absolutely amazing to work with! He's professional,easy to work with and got the job done! I highly recommend you seeing him about your new car!

Salesmen were friendly, albeit they didn't know much about the technical side of their cars. For example, the odyssey does not have a CVT transmission, nor do most minivans. The sales managers were rude and condescending and severely undervalued my trade in. Went with Hendrick Honda instead

Wonderful experience with Lyndon! He cared about how we felt and was part of the buying experience from the beginning to the end. Great work!

I had an excellent experience buying my Honda with Lyndon. Lyndons product knowledge, patience with me during my process and his professional attitude was awesome! Hope to see you soon with another purchase. Thank you Lyndon for such a pleasant experience and making this an easy process as well.

My car went in to have Factory Recall work done and the service team found a nail in my tire when doing an overall check. They called and then made the repair! So pleased with this team.

Kathy was amazing and she helped me find my dream car

Tim Uecker was the sales person who sold me a new 2019 Honda Fit. He was not only polite and professionally, he was friendly and easy to talk to. He also walked me through the on-board safety features checklist to make sure that I understood what Honda safety systems were available to me. I am very satisfied with this instruction. Thanks Tim!

Justin A was such a huge help! His patience with me was very much appreciated.

Service dept. refused to replace an 8 month old battery bought there after we had to call AAA to get the car started. Battery died again. Won't be going back to Stokes.

I made an appointment for an oil change, showed up 15 minutes early for my appointment, and let the attendant know (very clearly and very specifically) that I could not stay more than 2 hours. She acknowledged and confirmed this would not be a problem. My car was moved from the front waiting area within minutes.

Almost two hours later, I asked for the status of my car and was told no work had been done. I expressed my frustration regarding reserving a time and having no work done and basically was told the reservation did nothing for me because it is all first come first serve and numerous people were in front of me. Why allow people to make a reservation?

I can appreciate if you are busier than expected, the business day is hard to predict, but if a customer tells you they only have two hours, and you cannot even get an oil change started within two hours, why not show a modicum of courtesy and let that person know?! I arranged my schedule to sit in your lobby for two hours to then have to leave, no work done.

I'm giving two stars vice one star because in spite of the absence of communication, when I did speak to any staff members, they were polite in answering my questions.

They have wonderful cars and wonderful sales staff if you want a person who will deal with you honestly patiently and work with you on all aspects of buying a car in who knows about the car ask for John Johnson other known as JJ

Thanks Lyndon for all your help getting me into my new Accord today! I absolutely love it!

Worked with Justin Altman.
He did a great job with me before, during, and after the sale.
Really went the extra mile with me to make sure all my questions and concerns were addressed.
Would not hesitate to work with him again.

Great place to buy and car. Chad and all were friendly!

Stokes Honda North is doing a super job thanks Kathleen's hospitality and professionalism, we had a great experience.

Sales associate was very very helpful Thanks to Michelle grooms and her hard work and determination at stokes Honda north I was able to purchase a 2016 Honda sport thanks again Michelle

I have been here for 2 months. Great family oriented group of people. I love working here!!

Mary Katherine Murphree has a wonderful personality and is always a pleasure to be around!

AJ is the best. Very professional and very knowledgeable.

If you want a great experience while buying a car go see Breanna Killoy. I didn't feel pressured at all and she made sure i was comfortable the whole time. thanks stokes for employing people like Breanna!

Great car buying experience in every way! Go see Benni Smith he's awesome!

Tracy was great with helping me get my new car. It was a simple easy process. I'm so happy the car I got

PJ was a pleasure to work with, he took the time to drive the vehicle to my house to let my wife test drive!!!

They cancelled my service plan with no notice after paying the car off. We payed the car off really early. Not only did it take 2 months for my paperwork to be signed and put in stone. We get the run around constantly from the managers. I do not recommend buying a car from here. Didnt know how to update so i edited. They offered me a full refund for my service plan that was said active in the finace Department but not in the maintenance department. Its a beaurcratic mess no body knows who to talk to . Takes 2 hours for a oil change anyway. Go to jiffy lube takes 20 mins . I give to kenny the finance manager for trying to make it right. Hes a good guy . Post sale beware

Awesome experience all around. AJ was awesome and no pressure. Prince was awesome as well. Felt like family every time I walk in.

I had the pleasure of working with Francis and PJ. They were both very knowledgeable and made the entire process very pleasant!

Ms. Kathleen is the best, I have know her since the automaxx days, and she is the truth. I would recommend her skill set an day

WORST DEALER IN HONDA EVER.STAFF HAS NO Courtesy.RUDE BEHAVIOR.MANAGER WAS RUDE NAME SEAN.

I worked with Francis Sinsuat at stokes honda and he was wonderful. He was very helpful with finding me a vehicle that best suited me. He was very motivated and willing to help me as much as he possibly could. I definitely recommend stokes and working with Francis.

You guys were very patient and I thank y all for that! Justin Y. was so helpful!

If you are in the market for a Honda, please come out and see Timothy Delfino and Mr. Prince S. at Stokes Honda North!! They are in the market for all the right reasons! They will take care of you with great customer service and get you the right deal! Thank you for taking care of us!!!

AJ Tsakanikas a salesman at Stokes Honda North in South Carolina will give you a grest deal on any New or Used vehicle. He knows the business and how too make a deal and treat people.

Updated....I'm really disappointed with them. I test drove a Honda civic and decided I wanted to buy it. We went and did all the paperwork and when I went to get my stuff out of the tahoe i traded in all the lights on the dash of the civic the salesman claimed it was because they had the car in the on position but it wasn't running so that's what caused it. A week later battery was dead when I went to go to work causing me to be late because they never replaced the battery like they should have in the first place. A few days ago I was looking at the financial paperwork and realized that the cash I put down with my trade in they took and never put on there. Then try to offer me just the money I gave to put down not the interest it will cause since it wasn't put down.
Update the money was taken off the car price instead of as a down payment. I was walked through all the paperwork and we found out that it was just entered in wrong.

PJ and YaYa are the best sales associates. They helped my wife get into a sweet minivan. PJ greeted us in the parking lot and was very professional. While PJ was helping other customers YaYa showed us all the features on the van. They were both very knowledgeable and curteous. They also helped trade in our BMW X3. We figuired they would beat us up on the trade but, to our surprise they gave us what we wanted. (After some negotiating). I feel this was the best experience we have ever had with any car dealership. Thanks again PJ and YaYa for helping my wife and I.

I had an awesome visit to Stokes Honda North. Kathleen was so helpful. I had so many questions and she had just as many answers. I have told all my friends and family about her.

A huge Thank You to Chelsea, Yomi, and Lyndon! You guys really went above and beyond for me and I am very grateful. I was truly treated like family. I love the '12 accord coupe. Thank you.

Great professional staff. In both the service and sales departments. Was having some issues with our Odyssey and Jack in th service department was very upfront about what was going on and the cost. Ultimately we decided to purchase a new Odyssey and our salesman Samuel Middleton went above and beyond to secure us a great deal. My wife and I are pleased with our purchase and will return to Stokes for our maintenance needs.

Go see Justin Y. if you want a great buy and overall fair deal. He really cares and makes it personal!

Gave it four stars because it Takes too long to buy a car and the salesman could have been more knowledgeable about the specifications of the cars. Does anyone really know how much a car costs???!!!

Cleve Mize, the Service Director and his team are truly exceptional. Stokes Honda North has a well run service department.

This is where we get the family cars from 11 since 2013

Yaya was awesome had a great time buying a car which is usually rare ,Really knows his product and answers all questions .very honest guy I appreciate it and got a brand new crv thank you yaya #Askforyaya #The best

Everyone at Stokes Honda were super friendly and welcoming! I would highly recommend that you work with AJ Tsakanikas. He was very helpful and knowledgeable about each car. I'm sure he could help you make the best decision for your next car purchase!