Stokes Honda North Reviews

The best car buying experience I've ever had !! A life-changing event for me !! Thank you James, Mike and Kevin for everything !!

Mr. Lyndon Wright is the best, top notch salesman. He is very knowledgeable about the vehicles and the technology they have.

I wish I could give more than 5 stars. Breanna helped me find a car I m happy with! Thanks so much Breanna!

Very disappointed in this place. Everything was fine in the beginning. The salesman was returning my calls. Guess he just wanted a sell. He told me let him know if I need anything. But he isn't returning my calls now. I am paying for the premium extended warranty. And its taking 3 months to get in for an oil change. Now my tire needs to be replaced (which they say is included) and they are saying no avail til Feb. Are u freaking serious?? I'm not driving around on a spare til Feb. Guess I'm going to have to take my business elsewhere. And when I go to buy another Honda I'll go somewhere else.

Excellent and painless service! Ask for Michelle GROOMS.

Making Stokes Honda North part of our family.

My wife joelle and I had an amazing experience at stokes honda! We got the exact vehicle we wanted down to the color, which isn t easy when talking about the used car market. We purchased a 2011 Honda Pilot from Joel Crawford. Joel was very helpful, not at all pushy and very polite which is a breathe of fresh air when car shopping! Thank you Stokes Honda and thank you Joel!

First time I have bought a car and everything went well. My salesman, PJ, was very candid and casual in conversation on the whole process, making things much easier. Additionally he was always quick to respond to any questions or to find the answers to such if not immediately on hand. I am from out of state and utilize a regional bank making the financing a little tricky.Although I decided not to finance the Civic, the finance manager was willing to contact my bank and work out the associated paperwork which would have been a great help.

They tell you a price to get you to come in the door then all of a sudden they won't get anywhere near the price they said and they don't try to help you out at all

You will get a great deal at Stokes Honda. Warm friendly staff, Be sure to ask for Kathleen as your salesperson. She will make your experience positive, easy and fun,

The staff were great, Tracy was informative and understanding as was the sales manager who did what she could to get the price to where I needed the payments. They do however need to clarify the Facebook post about the matching down payment which does not say it s based on the choice of model.

After working all day on my feet, I came to Stokes Honda for an oil change that I had scheduled an appointment for, and unfortunately had to wait quite a while in the waiting area. After about an hour and fifteen minutes, my car was still sitting outside and I was pretty upset about the wait and was getting frustrated. I asked for my keys back so I could leave and come back another time, and a very professional man spoke with me and offered a complimentary rental car to me so I could go about my evening and leave my car. It turns out that he was the GM, Mr. Stokes. I would like to thank Mr. Stokes and my advisor, Lauren B for their great customer service and for turning a disappointing service appointment into a service appointment that went above and beyond. The customer service is one of the reasons I keep coming back!

Frank helped me with my purchase from start to finish. He answered all of my questions, was professional, courteous, & ensured I understood all aspects of the purchase. If you re in the market for a Honda, go see Frank!

I appreciated all the help today by Sharon. Very knowledgeable and so cute!

Loved my buying experience with PJ who was upfront and honest. Communicated via text, email, phone, or whatever worked for me. And got the best deal for sure!

I've bought two cars from you: both CRVs, one in 1998 and one in 2014 and used your service exclusively. I've always had first rate service with courteous and personable service representatives. Highest recommendation.

YaYa was absolutely fantastic! Absolutely trust this guy and glad our family met him. Great dealership to work with all around.

We always receive excellent, prompt and professional service at Stokes. Plus, unlike many repair shops, Stokes provides a waiting area where one may actually get work done while waiting.

This was my first time purchasing a vehicle. The experience was great! Everyone was helpful and knowledgeable! I would recommend them to everyone!

I was at the dealer ship today for vehicle serviced and was looking at the 2020 models &
Kathleen took the time to show me the great features that the 2020 has.

Kathleen,
When the wife is ready to trade in our 2018 will be back to see ya.
Thanks,
James

Matt was so helpful in helping me start my search for a new car. I ve been hesitant to go car shopping because I was dreading dealing with a pushy car salesman . Matt is the complete opposite and was super informative about all the cars I inquired about. Everyone else that I encountered while there was very nice too. Definitely recommend going to this Stokes Honda location and ask for Matt!

Raymond greeted me as I walked in and my 2014 Odyssey was serviced in no time. He checked me out and everything was as planned. Appreciated the personal service and quick turnaround.

Factory recall. Took exactly how long they predicted.

Great dealership. Ask for Tim, he was the best salesman I have encountered in my life. Also ask for Prince for financing/warranty, he is top notch as well.

If you are ever in the search for a new Honda, go see Matt Wight. Best experience I ve had, and definitely a no pressure salesman. You definitely have a friend in the business with him.

The Service Mgr Miss Niles was negative and unprofessional. Her negative attitude colored what was already a not-so-pleasant experience. It was her decision to not honor the Honda warranty that was still in effect and assume that the problems with my vehicle were MY FAULT. I was highly offended. I suggest that anyone with problems to their recent purchase go to Rick Hendrick Honda on Savannah Hwy. I bought a Honda because I believe in the standard for excellence. Ms Niles does not well represent the brand. Many thanks to Joe Spear who was as pleasant as he could possibly have been under the circumstances.

NO NEED FOR THE EDITORS TO REPLY WITH AN APOLOGY. I think you need someone with empathy and not negative aggression leading the Service Dept. My experience could have been better if not for her arbitrary attitude.

Go see Lonnell Banks at Stokes Honda North! He's a great salesman!

Had a great experience buying my car go see Alex at stokes Honda

Jack was amazing! This was one of the best and quickest experiences for service on my car. Thank you!

Awesome experience at Stokes Honda North! We are so happy with our Pilot! Andrew Sinsuat is a wonderful salesman and he provided old school service. I'm talking about business with a handshake, doing what he says he will do, and going over the top to provide exceptional customer service. Also shout out to Lauren and Ed who helped to make our day great! I will recommend Stokes to others and I will do business here again!

Go see alex for a great car buying experience at Stokes Honda made it so easy

David Rustin, a Service Advisor at Stokes Honda North is the absolute best service advisor that I have ever encountered. David took care of my Mother s car during a hectic situation with the COVID-19 and staying in place. She needed extensive work on her vehicle, that also included body work but as my Mother said, she was not worried because she knew that the car was in good hands. I thanked God that David was there and he took care of me. You cannot put a price on peace of mind. David proved that he is a man of his words because he walks his talk and we could not be happier that he is part of Stokes Honda North and as a result we are customers for life. He was truly a help and a blessing and we cannot thank him enough!

Beware of calling the service department on the phone. I have called 3 times this morning to see if my car's service has been completed. Each of my calls received an answer that they would check on it and call me right back. I have had no calls yet. It's been 2.5 hours since our last chat. And they wonder why I won't buy a car from them. REALLY? ??

Technician was friendly. Manager in service department had an attitude and didn't want to listen to what I had to say. YOU SHOULDN'T BE A MANAGER IF YOU CAN'T LISTEN TO A CUSTOMERS COMPLAINT YOUR SERVICE DEPARTMENT CAUSED

I walked into this dealership incredibly frustrated after visiting other dealerships that morning and wasting my time. I cannot stand games I Know what my trade-in is worth and hate the back and forth wasting of my time. I was greeted by Kathleen Reese and will not lie that my mood was on the irritated side. I immediately told her what I was looking for and told her I couldn t stand what I had been through that day and I wasn t willing to take anymore. LOL. I have never met or worked with a car sales person that was as quick, informed, nice and no nonsense. No games- the entire transaction was seamless. I HIGHLY recommend Kathleen! She was AWESOME to work with. In fact- everyone was nice. I felt respected and no one tried to undervalue my trade in. The finance guy was super nice too. Picked up my brand new very shiny vehicle today. Kathleen also took the time to help me understand my new vehicle and all it s controls! THANK YOU to everyone at the dealership but mostly Kathleen for your quick service and help in getting me exactly what I was looking for! If I could rate my experience 6 stars I would, but since 5 is the max..... that s what you get! Thank you!!!!

Had a hard time narrowing down the vehicle I wanted between two of them, and Justin was able to make sense of what was the best option for me. Glad I came across a genuine salesperson who cares enough to be of real service. Having two kids along was a bit stressful, but the experience was bar none with his help!

we have bought 4 cars from Stokes and always get treated well. Heather and the service team always take great care of me when I need them for maintenance and service!

My sales team always check in on me when I come in for routine maintenence. Always a great time.

I called to ask for an appointment for a oil change and the lovely lady on the phone talked to me like I was an idiot because I wanted an oil change on Friday. I m sorry I didn t realize that there is a mad rush for oil changes on Fridays. I don t work in that line of business. I simply asked if there was a spot available to end up being talked down to. Wow I thought these people were in the customer service business. I m going to go with she might not need to answer the phone anymore.

Edit: I received a call with an apology and an appointment for my oil change not long after my review. While I had the issue with the one employee my experience turned out to be very pleasant with great service.

Aj is super easy to work with. Made everything very easy. Thanks for everything

Michael chance helped my husband and I get into the perfect vehicle, he is very eager to serve customers and was a blast to work with .
I can see him going places in the honda family, he truly is a great asset to the Honda Family. Thank you so very much. Our experience will bring us back to you guys in the future.

Pleasant atmosphere with friendly associates. However, I do wish they were able to fulfill my recent service request. I recently purchased a new vehicle from them and decided I wanted replace the motor with one from a spacecraft. I also wanted to have the entire vehicle sealed and completely waterproof. They were unable to help with either.

Allen Sassard is a true professional. Come buy a Honda from him. You won't regret it

Came in for service Yaya helped us with questions about getting a new car will definitely come see him and recommend him was very helpful and honest see ya soon Yaya

Costumer service is horrible! I've been there 3 different times for the same issue with no resolve. They are not a good representation of what I expect from a Honda dealership. I'll just drive across town to the other Stokes. Hopefully it will be different.

It was good salesman was great I like him when I go back I'm looking him TJ

The best place hands down! Just got done purchasing my second vehicle, and will never go anywhere else! Alex is the best salesperson I ve ever met! Treats me like family every time I ve walked in, and has been great to my kids! From the minute I first walked on the lot I didn t feel like vultures were out to get me, I felt at ease and knew I d be taken care of! AJ and Alex worked with me on this vehicle and they were amazing from start to finish! Can t say enough good things about this place!

Hands down best car buying experience I have ever been a part of. Thank you Michelle Leigh for being so positive and confident in what you do! You made this experience for me so pleasant and easy!! Wish I could give you ten star review! Thanks again!

Go see Breanna at stokes for an awesome car buying experience!!!

A great place to buy a car, helpful and friendly staff made buying our new car a pleasurable experience.

Ruth Evans is the best! She is willing to work with you as long as it takes. She answers all my questions . Cars have changed so much and technology is so advanced ! She is very patient and answers my questions

If you re in need of a Honda and a wonderful salesman, go see Lonnell Banks at Stokes Honda North. Lonnell will take care of you!

Michelle is awesome, no hassle & great customer service!

My family was thrilled with our experience at Stokes Honda North last Saturday. Kathleen (our sales person) and Joe Dettrey (the GM) were absolutely fabulous from start to finish. They helped our daughter finance her first car and did everything they could to make it work for her. Stokes Honda North is the most professional dealership I have ever done business with and they have an extremely friendly and caring staff. Kathleen was just the best! Buying a car at Stokes Honda North is not at all like the typical dealership. I HIGHLY recommend stopping by and getting your next car from Kathleen, Joe, and the team at Stokes Honda North.

Very nice low pressure sales team. Allowed us to test drive a vehicle and let us look around with no pressure or sales tactics. Will definitely be back if I decide on a Honda

Went to look at a car that was in the days paper only to find out it had been sold in March 9 months ago.

After my experience at Stokes Honda North, I wouldn't buy a vehicle anywhere else. I felt taken care of from the moment I stepped foot in there, and I felt like family by the time I left. I hate car shopping, and they made it such a pleasurable experience!!

Stokes Honda North was the most professional and easy going car dealership that I have ever visited. My saleswoman, Chelsea C., was an absolute delight to deal with! She accommodated my multiple test drive requests on different vehicles, without pressuring me to purchase on the spot. She also was willing to work with my schedule and made sure that all the different vehicles were available for viewing. When it came to the negotiating portion, the entire process was painless. I stated the price was I was willing to pay, and the they worked to meet me at that price without delaying trying any of the typical "car sales" scams to add to the price.

I cannot say enough good things about this process, about Chelsea, and about the manager, Kenny. All of them made this the best purchase experience! Thank you!!

Most pleasant experience I've had shopping for a vehicle. Jerome Ravenell was my salesman and he made me feel very comfortable, making sure all my needs were met. Jerome and the team at Stokes Honda will go far and beyond no matter your situation. If they don't get you in car, then it can't be done.

Had a wonderful experience working with Justin! He was very knowledgeable and helpful! If anyone is looking for a new car, go see him!

I love my Honda civic but I have had nothing but bad experiences at the dealership since I bought the car this past September also my salesman knew nothing about the car when I bought it so he was not able to teach me about it's features,my son in law is a car salesman so I have learned a lot from him. I would suggest not using this dealership shop elsewhere.

Super sales people. I told them I was from out of town and just looking. He gave me his full attention and was more helpful than most salesman that I've bought from.

Me and my husband bought a Honda civic brand new here about a year ago, and it was an awful experience. Our salesman was rude and pushy, and i hated the experience. I went recently to get a car, just giving it a second chance and it was a completely different experience. My salesman was upfront with me, he wasn't pushy, and he got me the car i wanted with the payments i wanted. Tommy James is by far the best salesman I've delt with in a long time.

I was looking into a CR-V and contacted the web department. I was shortly contacted by Andrew E. and was able to get into my SUV the same day! Everybody was very helpful at Stokes!

Thank you to David in the service department! He went above and beyond my expectations today by taking the extra time to help me remove a sticker from the back hatch of my Pilot. I ll definitely continue to be a Stokes Honda customer.

Go see Kathleen. She explained everything very well and even did all the set up on our electronics. Not a pushy sales person, we actually had some laughs. Marina, who handled the finances was excellent, very detailed. I walked away with a new van and we'll definitely go back for future purchases.

Stokes Honda North is the BEST dealership in the tri county area. I had my car serviced there recent and Sean Collins was my service advisor. He was extremely polite and professional and did an OUTSTANDING job of keeping me updated and informing me of some necessary maintenance my car needed and the price was reasonable and the work was performed professionally and promptly. I would highly recommend Stokes Honda North and will bring my Civic there every time! Thank you guys!

My husband and I worked with Yaya at Stokes North. We bought two used vehicles and couldn t be more pleased and happy with our cars and the service provided from Yaya. We highly recommend Yaya and Stokes North!

My wife and I were looking for a larger vehicle, as our family needed more room. After looking at many different types we decided we wanted a Honda Odyssey. We saw a couple on-line that caught our attention at Stokes Honda. When we arrived, we were met with a friendly smile from Mr. Stacy Coffield. Stacy was amazing, her answered all our questions and help make our car shopping experience great. They didn't have the one we truly wanted on the lot, so he took the time to help us find one at a near by dealership. Stokes had the odyssey delivered to the North Charleston dealership so we could test drive. It was a perfect fit and had all the items we were looking for. The entire team did a great job of making our buying experience simple and enjoyable. Thank you Stacy, you have earned a loyal customer.

Ed was so rude! He was eating and talking in front of us. This place does not foster a win-win mentality at all. I advise y'all to go to another Honda dealership.

Went in to get my airbags and headlights replaced. I have an older Honda but you would have thought I had a brand new car from the stellar treatment I received. They had a shuttle service that dropped me back home and picked me up after the service was complete so I wasted no time waiting around for the repairs. They also did a free inspection and printed out recommended service schedule. I was only charged for the headlights, and it was half the price I expected to pay. I will be back in the future!

I bought a 2017 Honda Accord from Matthew He was very professional. He was with me every step of the way. Very knowledgeable about the Honda I purchased

I had the pleasure of working with Samuel Middleton at Stokes Honda North Charleston. He was knowledgeable, patient, and helpful throughout the process. I highly recommend Samuel.

We were just starting a long road trip when my air aren't out. Heather was so friendly and helpful. Appointment scheduled for first thing in the morning and the problem was diagnosed and fixed quickly. If I lived in the area I would return for regular service.

Just thought I would say a few words. In the past I left the Charleston area when purchasing a new vehicle. In 2006 I was in the marker for a new one and the Ridgeline caught my eye. I decided to take a ride to Stokes Honda just to look. I knew I was probably going to head to Columbia or elsewhere to purchase. While there, I was shown a beautiful silver 06 RTL. The salesguy was factual, not pushy. It was everything I wanted, and they gave me a GREAT deal on it. Ten years later, and 143,000 miles and Stokes has maobtained my ridgeline thus entire time, for everything. They do really good work, and are extremely reasonable. At one point I had to buy new Michelin tires and everywhere, these tires were priced at $1000 and more. Stokes sold them to me for around $800, basically buying 3 and getting one free. This is my go to place. My hope is that I'll continue to use them when I'm in the market for a new vehicle. Hopefully the new Ridgeline is as great as the one u have. My truck is the best vehicle I've ever had. Thanks Stokes!

David has helped me out a lot with my new civic Si.

My time spent at the dealership was fantastic. Didn't walk away with a car this time, due to my indecisiveness. But you can bet your bottom dollar that I'll be back to buy from Bre this week when I make my decision!

Horrible service. They gave me a print out of what was wrong with my car. Only to find out that what they said was wrong with the car wasn't right. Money wasted.

Do you need a new car? Go see Yahia!! He was very informative and very sweet. He took his time going over everything! He got my mom her dream car at the price she needed to be at. Ask for Yahia!!!

Worst attempted car buying experience. Will never buy anything from this place. No integrity.
Hey I didn't even see your finance guy. Your salesman Garfield lied. You should own your lack of integrity. I came on Friday with cash no need for financing. Get your facts correct.

Chad Hadden is the coolest and one of the most professional sales associates I ever worked with. So glad he took care of me during my car shopping experience. Anyone should stop by and ask for Chad.

First time I used dealership and I would go back. Had my car towed to dealership so they called me after they assessed the problem, fixed it and then picked me up at my home the next day so I could get car. The one thing I was disappointed with was when I first entered the service department it was a bit confusing. There were many desks with reps at each but no line. It was okay until more people arrived, no one knew who was next. The employees were very respectful and nice. The pricing was better than I thought it would be. Very satisfied!

We recently had the pleasure of working with Kathleen Reece at Stokes Honda North while shopping for a new Honda. Ms. Reese was an outstanding salesperson. She was very knowledgeable of various features of the vehicles. She exhibited great patience in working with two seniors who needed detailed explanations for almost everything. We are happy with the results of our purchase and recommend Ms. Reece to anyone who wishes to receive great service from someone with a great personality and a desire to meet her customers needs. We will definitely use her assistance for our next Honda purchase.

Needed my car picked up for service during COVID19. There are other dealerships doing this kind of service. People are out of work and would be willing to drive cars for this kind of service. I am a compromised person and can t get my car to service, nor am I ok with being shuttled back and forth.
I did call, I texted, and got the same unconcerned answer. WE DONT T DO THAT.

How come?

We weren't able to make a deal but I couldn't have asked for a better experience! I was greeted immediately and never once felt pressured!

Best car buying experience hands down!!!! Francis and Ric got me into a great car and the finance team worked hard to get me in the right payment. Go see them if you are looking for a car. They will treat you right and work hard for you.

Service section itself is in need of a total makeover and staff needs training. Being the only Honda dealer nearby service options are very limited for Honda owners. Stokes evidently could care less about providing a well run, customer service oriented maintenance operation because of this. The poor quality of service and BS one must endure has pretty much made us decide to never buy another Honda unless we move somewhere else. Poor customer service experience just about every time, quality of service preformed is lacking as well. Stokes needs to fix em as well as they sell em!

They do a really good job of helping customers find what they need and you can check out their website. It is always a good idea to check out the Carfax reports and the offers that may be going on at the time. They are willing to go the extra mile to help. They have a good selection of cars and SUVs and trucks

Sheri was very prompt and efficient. I was in and out in the allotted time and she followed up to ensure I was happy with the service. Can't ask for more!

Benni was great salesmen. Great customer service. Highly recommend.