Stevens Creek Honda Reviews

We had a great service at the showroom. It was an easy and efficient process from the booking of the service appointment to the delivery of the car. The service was quick and the car was delivered within a few hours.

Hi, my name is Alison and I was helped by Chanel for my appointment the other day. Went in to examine a scratch, service was free and it took as long as I expected. They didn't fully fix the scratch, just painted over it with trim paint which was understandable. It's not really visible unless you put your face right up to it which was fine. They aren't a body shop so I didn't expect them to fully fix it. They even gave me a free polish and buff around that particular area, along with free service. I'm giving 5 stars for the friendliness and attentiveness they provided. Thank you, Chanel! :)

Excellent service , very nice people. I was happy to get what I wanted and within my budget.
I will definitely recommend Honda of Stevens Creek to my friends and family.

Bought a used car at Honda of Stevens Creek. Test drove it on a Friday, had my independent inspector service (Safebuy) check it out on Saturday and made the purchase after that. The salesman Henry Ong was awesome to work with- absolutely no pressure, made me feel like he really wanted me to be happy with the purchase. He even picked up my son for me as the paper-signing process takes a long time. Am very pleased with my purchase- the price was fair and the experience was painless! And they have popcorn in the lobby :-)

Thanks Jimmy for your cooperation and service. Good price for cars.

Shopping for car at Stevens creek Honda . Helped by Qadeer Nabi. Not the typical glad hander salesperson but genuinely interested in helping people . Patient without being condescending to Auto- ignorant people like me.

I feel confident in coming to the dealer that I will get the best service for my model of car. They are always friendly and helpful to me. My one complaint is the surprise charges for service that it seems I am always hit with. I recently came in for an oil change and was told that it was recommended to change the transmission fluid as part of the scheduled maintenance. I was expecting to pay about $80 for the oil change and and ended up paying $350 when all the services were done. If this is part of scheduled maintenance, then there should be a way of notifying me before hand about this extra cost. I might have wanted to find a cheaper place to have this done, and I am unlikely to say "no" since I am having work done on my car anyway.

Recently I went to them for a recall and they did a complimentary inspection. And then they called me telling me that my brakes are at 2mm and I should get them changed. I did not get them changed at that time as i needed my car and went to Firestone next day to get them replaced faster. Firestone told me I don't need a brake change as they were at 7,7,4,6(mm). Then I pulled my service record from Larry Hopkins Honda from 4 months back. In that, they had mentioned 7,7,7,7(mm). Then I looked at service record from Steven Creek from 1.4 yrs back and in that also they mentioned 6,6,5,5(mm). Apparently, my brakes pad got better with time :p

I think they are in the business of robbing people.

Also, my oil life is at 50% still they advised me to get a proper service even though Honda doesn't recommend it.

was welcomed when I arrived with a smile and a nice greeting. Texted me when to pick up the car in 3 hours, and when to pick up was simple just wait for the car to show up and drive off.

Nick, helped me find my new car, he was very patient and knowledgeable.

Great service and friendly staff. Rosalita was great and informing me on what my Accord needed. It just suck the prices are to much that all, but that what it take to keep your car running in good condition then so be it. Maybe give more of a discount when available.

I received prompt and careful service even though I arrived late for my appointment. It was a pleasant ordeal

Clean dealership, Super friendly people. I got a very good price on my 2018 Ridgeline and was dealt with in a very honorable and fair manner. Very happy with my treatment at Honda of Stevens Creek. I had a couple of small delivery issues and the service folks were very friendly and efficient also.

Overall great experience. The service was good. The staff people were very nice and professional. I've got detailed explanation about various car's features and they programmed it according to my personal preferences.

Refered to this location by TechCu car buyer service. Auto price was lower than any other locally. Process of buying the car was made easy by all involved. Time was spent answering all our questions regarding details of add on accessories. All in all, much better experience than a typical time consuming car buying marathon.

I went in to have a transmission fluid power flush on my 04 Pilot on the Friday before the 4th of July and needless to say, it was really busy. The service advisor got me in and out in the promised scheduled time.

I have not had a better car buying experience. Everyone we encountered were very professional and cheerful especially Koorosh who was helpful from the beginning. He started the process when I first called about the civic we were interested in, met us at the door, took us for a drive and made my wife and I feel comfortable. He stayed till the end and made the whole process painless also got us a great break on the cars asking price made me even more willing to put a plug in for Koorosh.

Brought my Honda 2016 in for a oil change etc and Chanel greeted me. She was thoughtful and courteous -- helping me get my infant daughter in from the car and also found a way to cut my waiting time in half! Even though I couldn't use the promotional flyer for the oil change, she had my tires rotated for free. Thank you Chanel. Service department is GREAT.

The online service appointment booking process is smooth. I could easily modify my bookings as per my convenience. At the service garage the service was really smooth and prompt. I enjoyed complimentary wifi to catch up with my work while my car was being serviced. They finished right on the committed time. So, overall the experience was really good.

Tam Nguyen was an absolute pleasure to deal with; attentive, professional, courteous, informative, knowledgeable, and kind!

Took vehicle in for airbag recall. I was expecting long lines and for it to take all day to do the work. As expected there were lots of customers waiting in line at the service drive. It was only 5 minutes before a service advisor came to check me in. Everything about the process was explained clearly including them making arrangements for a rental car for me. My car was completed in 4 hours. My service advisor was organized and precise about everything he said. I didnt purchase the vehicle at this dealership but I will definately be taking it here for service.

Great service. Service advisor Steve is really helpful. Overall great experience.

Called and no help whatsoever ! Was asking about a 2020 honda civic type r in boost blue . Worth less sales person doesn't understand her job !
Sad to see a company go downhill

Great service for oil change and tire rotation. Service manager Johnny Nguyen was very helpful.

Ernesto was awesome! I had never leased a car, and he made the entire process easy. He was very laid back, informative, and professional.

Highly recommend.

I purchased a 2013 Honda civic and got a great deal. The staff is friendly and very helpful. The staff who handled my sold me a very nice car low mileage, easy financing even with my bad credit. I have to say thanks to Virani because now I can retire my 1984 Honda " the little bucket" will be missed.

I knew what model, color, accessories I wanted. Ramon went out of his way to find the exact car I wanted even though they didn't have it in stock at their dealership.

Arrived to my schedule appointment on a Saturday morning and it was quite busy. I was given an estimated 2 hour wait time and chose to wait on site. There were coffee and snacks available. Waited approximately 2 hours for as estimated, overall I would say the service was pretty good.

Had a very good experience with Steven for my latest Honda Civic Service at Stevens Creek Honda.

I was very hesitant to go to the dealer for service but was very satisfied with my experience at Honda Stevens Creek. They are by far the best dealership in my area to deal with in terms of sales and service. They aren't pushy and are very accommodating. Johnny helped me with my service and even though it was a busy day was able to call and text me updates on my car and I had it back the same day. Very satisfied.

Phillip Nguyen was very helpful. He was available whenever I placed phone calls and if not available he always called me back promptly. I strongly recommend him....

Johnny Nguyen was very helpful. Find this guy if you need your car serviced at Stevens Creek Honda. Excellent service!!!

My experience was not good at all. Pointed out few reasons below. #2 and #3 are probably dealership issues - they booked too many appointments than they could handle with quality. However, #1 is likely because of overburdened service advision.

1) I requested that tire rotation should NOT be done as I just changed one tire and the new tire is supposed to be at the rear. They reduced the price of the service to remove charge for tire rotation. However, tire rotation was still done. Now, I have the new tire in the front which is not recommended.

2) When I dropped off my vehicle, I had to wait 45 minutes before anybody could see me. I would expect dealership should pay more attention to customer satisfaction than minting money. 45 minutes is a lot of time and I am not sure why dealership thinks that they can make customers wait for that long.

3) When I dropped off my vehicle, I was given an estimate of 3.5 hours. However, even after 6 hours I didn't receive any call from them. When i called, I had to call about 10 times before I could get any response if my car was ready. Rest of the time was like can you hold ( with call dropping after few minutes) or we will call you back ( without any call back).

Due to above reasons, I don't expect to go back to this dealership in future.

The sales person was very friendly and they spent good amount of time with showing me the car and meet whatever I was looking for in a car. They gave me good recommendation as well. I really enjoyed my cur purchase experience from them.
They should just refill their machines with their coffee beans and the trays with cookies more often on busy days. It ran out in a second!

Omar, please stop spamming craigslist ads with your carcash app. Not cool.

This was my first time ever getting my own set of car keys and Will was very patient with me throughout the entire process as well as the rest of the staff. I had a great experience, thanks again. :)

Had a very good experience at this dealership. Friendly and very responsive sales team. Made our car buying experience seamless.
Also did a service recently, and was impressed by the customer service.

Update 4/21/18 - As usual, I returned to the Honda dealership for the 5K interval maintenance. Juan took charge like last time in December, and he had everything under control despite servicing a high number of clients. The quality and trust factor are the key reason why I keep coming back to this specific dealership and service center. Reliability and overall cost of ownership are at the center of my decision to stay with Honda for the foreseeable future. The team has nailed down the maintenance process. Keep it up Juan and team!

Update 12/9/17 - As in the past, I returned to the Honda Dealership on Stevens Creek to service my Honda Civic which has been running smoothly since day one. Initially, I reserved a slot online and fortunately Juan Melendez proactively informed me the next day that a slot was available sooner also with the on-board maintenance code in mind. Juan is extremely customer focused, and he takes sufficient time to explain the required service, listing the pros and cons of each item. He is transparent and competent in his work and even gave an indication of potential service requirements in the next interval. Throughout this major service, I felt assured that the car was in good hands with the confidence to resume my commute for the foreseeable future.The trust in the Honda and Sonic teams is the reason why I keep returning as the prices are fair and the work is reliable. By far, the Civic is the most reliable car I have used over the past twenty years.

Update 7/24/17 - Again I returned to the official dealership for Service on my Honda. From start to finish, I am satisfied as posted below last year. Expectations are met and most of all I appreciate the reliability as well as the customer service! Thanks Summer and the team!

Starting with the process to register the appointment to the completion of the service, I am overall very satisfied. In my most recent experience, the representatives performed a quick assessment of the service code, and the estimate was accurate. Overall, the quality and maintenance standards are the reason why I keep returning to Honda for service. Ensuring that the staff is trustworthy and competent is my main criteria when deciding where to service my car.

Had regular service with SC Honda - external inspection, engine oil change, tire rotation, etc. I was in a rush and asked if service can be done fast, instead of 1.5 hours. Guys made it in 45 minutes.
Great experience with no problems.
Thank you!

Went for a radio unlock . Done in a jiffy free of charge

Amazing service, they take care of what your car really needs and ask you before doing anything out of the budget.

Terrible service.
Brought the car in for a safety checkup at 7:30AM since few days afterwards I was heading to Tahoe. Vin was my service advisor, took more than an hour and only oil change was found necessary, great, paid and went back home. Once home, the car wouldn t start anymore, not even the dashboard was lighting up. Called several times and finally someone was sent to my house one hour later, and only because my battery was in warranty. Guy, Johan, came and found that one of the battery connectors was left loose during the checkup (!), he was going away and I asked him to at least write down what he found or give me some kind of report, nothing. He even tightened back the bolt by hand because he didn t even bring any kind of tool to a service call. He was good to called his manager, and later told me his manager would have called me.
Now, did you hear from his manager? I didn t.
Terrible, terrible service, a morning lost with my relatives from oversea, not even the oil change being redound or a simple sorry being said.

I was not sure what are the important checks during my 30k mile maintenance and the staff there just patiently explained everything and the service was very fast.

service is great. Oil change with no appointment, takes about 40 mins

This is my 2nd time, I purchased car here. Last time when I bought there were some issues which was taken care and this time I got a good deal and my purchase was smooth, fast and well organized.

I would really appreciate Asad Hanif who helped me both the times. He is very genuine and trustworthy. He will help as much as he can and very straight forward. Really appreciate him.

Thanks,
Deb

1) Service calls wait time were long
2) The advisor told me that the transmission oil was very dirty and needed changed. But my record showed that transmission oil was replaced 3 months ago by Capitol Honda, and I think that job had been done properly.

Great service. Clear explanation of maintenance requirements and options.

Great service from both technical and customer support point of view

It was a pleasure for us to buy our first car from Honda of Stevens Creek. The staff at Honda are extremely pleasant and super helpful. Our sales person, Mark was an extremely helpful and made our car buying experience very smooth.
-Rohit

I have such great experience at this dealership was in and out in no time. Even the customer service would greet you when you walk in the door. They acknowledge u right away and did a great Job on the service on my car. Went way above and beyond what I expected. even check on the tires and window liquid on the car. Than you so much for making us feel welcome.

Great Selection, Great staff, and a smooth car buying experience!

Had extremely bad experience when looking for a new car purchase.

2 out of 3 things were fixed. Asked for a plastic cover to be reattached and I guess they forgot. Picked up car at closing so nothing could be done at that time. Bummer I will need to bring car back or try to fix it myself. Other items were completed to my satisfaction.

I went to my 2007 Honda CRV and worked with Amir Virani. Virani was very helpful, and worked with me to get a very fair trade in offer! Ask for Virani if you want to sell your car, he will take great care of you throughout the easy process!

Great service and Sam Hussein was a pleasure to work with! Love our new - used car!

It was very quick, efficient and a seamless experience. I would recommend it to anyone.

We had planned a long drive and two days before that the "A1 service" notification started popping up. I immediately called up Honda of Stevens Creek and explained my situation and they gave me an appointment for the next day itself. As soon as I entered the service area I was greeted by my service manager Doris with a warm smile. Within minutes the car was on its way to service. I chose to wait in their customer waiting area that has some good coffee and donuts. After around 1.5-2 hours, the car was ready. Doris explained patiently what was taken care of as part of service. They even did a multi point inspection for free as a complimentary gift. Loved the entire experience and would definitely recommend this place for service.

Brian Plowman was great to deal with: responsive, forthcoming, straightforward and no-nonsense. Typically, the Finance team tries to up-sell car buyers too aggressively to the point where one feels like walking away, but that's not the experience at this dealership. The Finance person discussed various options without exerting undue pressure.

I really enjoy the service at this Honda dealership. The service personnel are great and take good care of you. Explaining things that need to be done and such. My only complaint is the amount of time it takes to get your car in and out of the service. Once the car is ready and you've paid, it can take a while to have the car brought. If you are in a hurry then it makes it difficult.

Awesome experience with Mike at Honda Stevens creek.

I bought Honda Civic 2016 from Steven creek Blvd
Salesman Asad help me to find this car, I really like and get good deal,, really appreciate to Asad..thank you again to to help me..
And thanks Aaron atebar too help us

Steve Seyuin was wonderful! He help me review my maintenance and informed me about a future item needing replacement at the next major maintenance period.All the file maintaining social distancing. He called when my car was ready and it was easy to pick-up. Great experience and would definitely recommend!

AWESOME!! Is one word to describe this place. Ive been to a few dealers for a while now and NONE of them even come close to comparing with the experience i had with Honda of Stevens Creek. As soon as i walked in i felt a good vibe. The employees were all very friendly since the beginning. Victor was the car seller i dealt with after a family member recommended him. He is without any doubt the best car salesman i have ever dealt with. He took his time to help me find my car and was able to explain everything about the cars I asked about. He never tried pushing any car on me and was actually invested in helping me find the perfect car for my needs and budget. Honda worked with me even though i don t have perfect credit they were able to help and that is something no other dealer has done for me. I will definitely recommend this place to friends/family and would definitely return in the future

Tam Nguyen was very helpful and kind. He provided in detail the options available to have my car serviced and my car was returned to me with in a timely manner. There is always great service at Stevens Creek Honda. This is why I always take my car here!

Effective and Friendly staff. Was there for my service. They went over and beyond to fix some minor scratches on my car. They still dont have the full capability to triage the complex electronics, but guess it is only a matter of time for them to get there.

Dropping off was fine. When the car was returned to me the sign of maintenance warning was still there. My car soon started showing low air tire pressure even when i was told the air pressure had been restored to 32 psi. Was anything done at all on my car???

Quick and straightforward
No pressure buying a car from this dealer.
courteous and professional staff

Excellent customer service and was informed about the options, costs and could act on them accordingly.

Great service. Although delivery got delayed on the day of purchase due to back log on cleaning, Mike personally delivered the car to my home next day

Friendly staff with excellent service and the location is clean and spacious. Had a great experience here.

happy with the multipoint inspection check. Jeffrey. Barats took great care of my car and was very cooperative. my car is running smooth after the service.my earlier Honda service provider use to do complementary car wash at every service and wish/expect same from Honda and Steven creek to be able to rate them extra star. overall experience been good.

Summer Pettigrew has been my service advisor since I purchased my Honda Fit in 2013. She always takes care of my car and isn t pushy with any recommendations. She gets the services done quickly since I always have to wait at the dealer. I always email her when I needs to schedule an oil change and she is always quick to respond. She is the BEST!

Phil Ha is superb. Got me the car I wanted at a great price. I came from LA to get the car and it was worth the trip. See Phil - you can't go wrong.

Great first time car buying experience! Daniel made the process pretty time efficient and straightforward! Everyone was very kind and welcoming when we first arrived and we left happy. Will definitely be going there for the next time I buy a car!

I had an amazing experience while shopping for my new car at the dealership and the entire credit goes to Mr Asad Hanif, who made the process for us so friendly and easy. He was very professional is explaining everything so clearly and his behavior was very welcoming, we felt so much comfortable in making the right decision and getting the car we wanted. Thank you for the wonderful experience. I would recommend to go straight to Mr Asad if you are looking to buy at Stevens Creek Honda.

Our Service adviser was Tam, he was courteous and very helpful. The Honda location at Stevens Creek Blvd, SJ has a quick and excellent service. Scheduling your service appointment is easy. The head of the service department make sure that all customers are taken care off.

Friendly and helpful. I came because the pressure in my tires was low. thay found nail in the tire and fix it.

I recently bought a new 2018 Honda CR-V here. The service here is excellent! Tony was super helpful throughout the process. He showed me different cars when I visited for the first time and introduced me features and offers that were available. Finally, Tony helped me to buy the car at a dream price. I would definitely recommend people around me to come here again!

I just bought a brand new Honda Fit from Virani at Honda of Stevens Creek. I could not have been happier with this buying experience!!! Buying a new car has always been something to approach with dread, as exciting as it can be. Virani and all of the staff at Honda have changed the way I look at buying a new car. They made it an easy, exciting experience!!!!

I liked Honda brand and I like the car that I got from this location, but I had a difficult time interacting with the people there.

The main sales person was great. He helped us a lot with exactly what we wanted. His manager was helpful as well. The issue was with the induvial who helps with financing. The problem is I kept trying to say no to extras that I did not want or need. I continued to decline the extras. Eventually he added these extras anyway. I decided it was too much work to argue with him (I had already declined several times already), so I asked him if I could just cancel later and he said I could. I was also told several other misleading statements.

Overall I went in with clear expectations of what I wanted. It was very difficult to get what I wanted because of the constant attempts to up sale.

Every other part of my experience was great, but it was super painful to just buy the car I wanted.

This was my first time purchasing a brand new car. I wasn't sure where to start. I've emailed quite a few dealerships and of course, they all got back to me. But the reason I chose to purchase at this specific dealership was for one, the person communicating with me, Phil Ha, was very kind and communicative. He gave me what I was looking for: model, price, etc. I was then able to come in and although he wasn't able to be there to process paperwork and such, his colleague, Daniel Lee, was still able to provide excellent service. Both did an amazing job and made this first purchase absolutely wonderful. Everything went smoothly.