Stevens Creek Honda Reviews

I was recommended by a friend to come here for maintenance and it is definitely worth trying. Making an appointment was super easy on their website and when you go to drop it off it is just as easy. They also do provide shuttles if you need a ride which is a great add on. The individual that helped me, Johnny Nguyen, was also super helpful there and listened to what I was asking for. I was in and thanks to his help I was able to go in and out with ease.

An awesome place to service my Honda. Daniel L. is an awesome service advisor, goes above & beyond always.

I will give 5 out of 5 when me and my husband entered we were greeted by Maya, she helped us from the start till the end. She was quick and the service she provided was excellent. We came in for the service of my car and some issue with the tail light. While we were talking to her and explaining our problem, she was listening it with cool mind and a was wearing a smile on her face, which built a trust. I own one more car but have not seen such great customer service, those guys are always in a hurry. But here I felt that I can at least talk about my problem and explain everything in detail. They repaired my car well on time. I was happy and thrilled with the prompt service and repair. Thank you guys

The service receptionist was very helpful in aiding me to get the best deals and service available. Parts and service people were all very personable as well. I feel I received the best services at the best prices as compared to any other repair place I could have gone to.

Kathy one of the employees at this dealership referred me to Phillip N., who made my experience as friction-less as possible. He took the time to go through each different vehicle model, explain the trim differences, and didn't even bombard me with any haggling, just went straight to crunching numbers to hit the price point I went in with. Would recommend sending friends and such to Phillip again if I knew anyone interested in getting a fair price and great service.

This is for the sales department. Attentive staff clean sales area. Haven't used their maintenance service so cannot comment on the service department. I ended up buying my car here. Straight forward pricing with sonic.

Juan mendelez gave me a 15 percent discount since I am a customer of Stevens creek and I bought Mubarak s car there. Excellent prompt services and a really sweet and polite customer service! Thanks Juan!

I recently stopped by for an oil change and tire rotation. I did not have an appointment but they got me right in. I did not have to wait long to see my service advisor, Bobby. He was helpful and polite. I asked how long it would take. My car was ready to be picked up when he said it would be.

Service is reliable, scheduling needs to be significantly improved.

Consistently fast and courteous. You can't really ask for more.

Service is touch and go for sales reps. Went there twice to look at vehicles. First time I went, I did not like the attitude of the sales rep, second time I went, I had a very different experience with another sales rep who was very helpful.

Abdel was fast and friendly. Great place for service.

Everything went well today when I took my insight in for recall. Steve was very polite and courteous. I had called for an appointment for my recall so they had ordered the part. It took about 4 hours to put the part in. I went home and Steve called me when it was ready. Thank you

Daniel was a pleasure to work with. He found a nest in my engine and chewed wires! He cleaned it out and sprayed silicone to discourage the mice. It was above and beyond, and what I ve come to expect of Stevens Creek Honda.

I came to the store on July 3rd and looked around the showroom trying to find a replacement for my car that was totaled. I noticed sales people who were busy on their phones, perhaps those were clients too so i understand why i wasn t being paid attention to. But turning heads and shifting path directions tells me i don t look like somebody who would buy a new car.
I was heading out the door thinking i might as well do my business with other dealers who has better customer service until one staff approached me and offered his time. He was patient enough to explain to me the features of the car and walked me through the lot to see other models and colors. I was running late for work so i made an appointment the next day.
I came back 4th of July, Koorosh Shahidzadeh greeted me in the lot, worked on the details and paperworks and gave me the BEST DEAL more than i asked for. This guy has excellent sales ethics! Thank you also to the manager, Amin, very nice guy!
Leroy, thank you for making it easy for me.

Ramon helped us out at the dealership. He was very attentive making sure we had the right numbers on the car, and checking in with us to let us know the status in the process. When the car was delivered he went over how to work the technology and the other functionalities of the car. He was very nice and we didn't feel pressured to buy. I did end up purchasing a car! Thanks for your help Ramon!

Worst dealership ever. Apparently they are short staff. Have to either wait a long time to talk to a sales person or make an appointment for a test drive. Even during the test drive, sales rep didn t engage with us. Just kept quiet unless we asked stuff. Strange sales approach

I was searching for the right price and place for new car. I first discussed with a friend who recommended Honda Accord. The reason which he gave me that Honda has a great road grip compared to Camry, Altima. Initially I talked to Honda Maita Sacramento and they gave me a price. I did not have well credit and this was my first time buying new car in USA. I randomly selected Honda of Stevens Creek and went to see the car. The staff is very professional, and helpful. There was a waiting time for the finance department but that is OK. My personal experience is that if you are looking for a right car with the right price in bay area. Do visit Hona of Stevens Creek!

The staffs in Stevens Creek of Honda are great. They considered what my family needs and recommended the right options for us. They answered all the questions I have, and their email/phone responses are very fast. Overall, we really enjoy the purchase with them.

Me and My Wife were looking for a car. We were checked with countless car dealers finally we arrived to a appreciable spot called Honda Of Stevens Creek. Abdel was very helpful throughout the car buying process.
We got our CRV for a great deal within our budget
I endorse this dealers to everyone who desire to buy car.

I had such an amazing experience from the minute I walked in the door to the second drew off with my new 2020 civic. Sam was so patient and understanding through the whole process, The whole Whole staff was very kind and welcoming I definitely will recommend everyone to shop at Stevens Creek Honda!! They are the best

Amazing experience at Honda of Stevens Creek. Friendly team with honest and accurate feedback. This is one quality which keeps bringing me back to Stevens Creek for all my car needs. A big thumbs up for quality and service.

Summer helped through my first experience bringing my car in for maintenance. I have Honda Care Maintenance, so she made it very clear what is covered under it and made sure I was taking full advantage of it. during my visit. My wait time was accurate despite it seeming to be so busy. Easy Honda center to visit.

Good service rendered by Tam Nguyen. Thanks for taking care of my requests and car problems

Awesome experience. Maintenance only takes one and half hour, and there are delicious croissant and coffee for breakfast in the lounge.

Sam, my salesman, had the car parked out front and ready to go prior to my arrival. he went above and beyond my expectations to make sure I was completely satisfied. that was one of the easiest transactions I have had in my car buying history. I highly recommend this dealer for anyone looking for a new or pre-owned vehicle.

Honda Stevens Creek did a commendable job taking care of
our Accord. The service manager Bobbi was very professional
and helpful.

It was a pleasure going there.

Greg

Greaat and prompt service. They honored the extended warranty.

Took me 40 mins of walking around and not get help... Place not busy no one outside but one person with someone so I finally asked the one guy where is everyone he said he is the only hard working one around and every one is inside.. so I waited still no one... was going to be a quick purchase. but went to a different dealer ship Capitol Chevy Paul Duran and got a Jeep but my heart was on a Honda

Summary: Bought Odyssey, terrible service dept.
Bought an Odyssey from them, having negotiated a good price over email via many dealers. Pick up experience was good, but for a few months we've been having a battery warning. Call them to schedule a service appointment, and they first claimed that it will be $150 just to look at the car, and that this isn't covered under warranty. Then, they promise to have the service dept call back to schedule a time, but no call. So, I called again, same pattern. I called the sales agent directly, he promises to get a response, but a week later still nothing.

I would love to share my experience, My mom and I came to buy our first brand new car, and we want to thank Ali, you re amazing! so professional and great charisma to treat people, thanks for making that experience so special, if you re thinking to buy a car, ask for Ali this guy is amazing!

Recently leased a new civic from Stevens creek Honda. Overall experience was very smooth. Sales executive took all questions and explained everything very patiently. Overall facilities at store were also great

Thanks

I had a great sales experience at Honda of Steven's creek to buy Honda civic 2016 (Ex) and the sales consultant (Jerry Mohn) helped us choose the car I was looking for with minimal hassles. I would personally like to endorse Jerry for his salesmanship and commitment.
Jerry also helped in booking the appointment with Honda service for adding fog lamps and other items to the car.

An oil change and wheel rotation on a Saturday ( no appointment made) was fast and cheap.

We really appreciated the attentiveness of our service person, Steve. While it was a busy Saturday and the oil change took longer than expected, we were satisfied with the level of customer service shown us. Something that was always forgotten at other places I took my car to was that the dashboard oil change indicator was never reset but we didn t have this problem with this dealership. Thanks!

Great service! All the employees here are ready to help us Honda owners get back on the road providing the best service along with making sure all our needs are taken care of.

Excellent service.I will definitely recommend and will always come back for any issues i face in my car. Thanks

Excellent customer service. Service Advisor, Mike Costa, is courteous, knowledgeable, and professional.

The service rep talked me into a lot of services I wasn't sure I really needed. I recommend you stick to what you plan to do when you visit this dealership.

My car buying experience is unnecessary long. They can't find the car that we saw online. The second car that we like is 45 minutes away. After the test drive, we waited over an hour at the lobby for them to prepare paperwork. We paid in cash. I can't imagine the additional time needed for finance. After signing the papers, we waited another two hours for them to wash the car and gas up the tank. When they handed the keys to me, I was told to bring the car back in because they damaged the weather strip on the roof.

Great service. Staff is very friendly and helping. I did my Honda Civic service last week here and I had great experience. Very knowledgable and Courteous people at this dealership. My wait time was very accurate and the waiting area was clean and comfortable. I really appreciate it and definitely recommend car services!

Service is really good, and the staff is very friendly. The only down point is the waiting hour, always more than 1 hour and a half, two hours. Juan is a great person, very professional and always helps me when I have any questions.

Helpful admin. Convenient shuttle. Good discount.
I think this place is a good choice for regular maintenance. The service is fast and a free ride is provided if you don't want to wait there (one-way only though). And the have discount if your company has a deal with them.

Our family needed a lease that was affordable. We selected this location due to refer of a friend. We had an appointment with the manager (Chadd) and quickly introduce us to our Sales Person (Ernesto).
Our Honda Pilot was already details and ready to go. Went for a quick drive and came back. Met up with customer relationship manager (Viet). They even installed our tow hitch on the same day. This is my Honda, the entire team was great and should get a 10 stars. Thanks guy!! Don t waste your time at other Honda dealers. Come see Chadd and Ernesto!!

Anthony & Cam

Great service good cars. However when they sell you a car, they don't tell you that Hondas are probably the most theft prone cars. I love my 2018 Honda Accord Sport. On the other hand the dealership should have put wheel locks on the cars as a standard. I have had Honda rims stolen off my car 3x's in less than a year. The first time I had no wheel locks and after that I had wheel locks on and they still took the rims. So my advice is when you buy the car don't drive off the lot without making the dealer include wheel locks. After that I would recommend upgrading the car alarm, because each time my rims were stolen the factory alarm never went off. Hey even if they break your window the factory alarm will not go off. Great cars but thieves are always after Hondas.

I came here to look for a new SUV and was very happy with the help I received from Asad. He was very informed on all aspects of the car I was interested in. He took his time in explaining every detail, and I never felt rushed. I left feeling very confident and happy with my purchase of the CR-V. Thank you Asad!

Oil change service at Steven creek honda was great! The agent(Rosie) was very nice and she did things on time! Really appreciate!!

I struggle to understand why the reviews are so high here. I've been twice and both times the customer service has been horrible. I'm in the market for a van and so that means Honda vs Toyota. The first time I came not only did I wait forever to be helped but the sales associate who helped me couldn't be bothered, clearly, and gave me erroneous information about what was available at each trim. He didn't seem to care at all about me or my purchase. We are now finally ready to buy so time to go back and start talking price. I waited for 20 minutes when I arrived at Honda of Stevens Creek. Nobody at the front desk to help me, but I sign in and wait. I saw several groups of sales associate standing around and talking. Some of them even came over to watch the football game on TV. I understand that things can get busy but the least I expect is for somebody to be there and give me an estimate of my wait time. I left and will not be going back. Regardless of the quality of cars the quality of customer service has pushed me to Toyota.

Thank you Steven Creek Honda for your great service! Bobby the young man that helped me is the best. he took excellent care of me. I must say that each time I have come in I have received the exact same service. Again thank you so much ! Rylan Rosario and Gene Wasington.

Excellent service. They knew we were waiting with 4 kids, so they made sure service was performed on time.

Very patient sales person explaining every detail of the car. They keep their promise of lowest price. Very decent deal for a Honda Odyssey. Even though waited a little longer to get the car, it is understandable because it is a memorial weekend.

I worked with Johnny Nguyen and from the get-go he was the consummate professional. He helped take care of my problem quickly, and was in constant, clear communication about everything that was happening for my car's repairs. Johnny worked with my third party warranty provider too to make sure I was getting the best deal. He made my whole experience seamless - Honda of Stevens Creek is lucky to have him!

Arrogant staff.. Stay away from this female named 'SUMMER' and 'JASON', they'l screw your happiness and over charge you..very arrogant,uptight..to the extent she says 'if your not interested, go else where and get it done, but you need to pay for 2 diagnostic charges of $300 total when nothing was fixed..EXTEMELY RUDE...She comes up with a big list and doesn't bother to hear what you are saying!! .Stay Far Away from this place!!!!!!!!!!! their prices are skyrocketing and they don't honor the coupons much..Also don't give the solutions to areas that they cannot fix..such as damaged wheel alloys..LOATHESOME EXPERIENCE!!!

Pretty good, smooth experience after first discussing the details by phone calls.

Always happy with the quality of service I get at Stevens Creek Honda service center. Glad I had them align my wheels, because it got rid of a shimmy I felt in the handling. All is good now.

I have been a customer since 2014. I feel welcomed and appreciated.

Ended up not buying a vehicle but everyone there were helpful and not pushy.

My vehicle is an old Honda Odyssey it's a 2004 I took it in for an airbag recall I was treated very poorly by the service Manager. He was very gruff like he could barely be bothered with me he had a real attitude when I went to pick up my van. When I dropped the van off in the morning the windshield was clean, when I picked it up at the end of the day there was this white gooey stuff all over the driver side windshield it looked like they had washed a vehicle next to mine and I got some of the overspray and they didn't bother to clean it up when they were done anyway they had a real bad attitude I won't be going there again I don't go there anyway now because I had issues with them before a few years they told me I needed new brakes and i had better have them do it right then ,they said the pads were practically gone, so I went home and did my own brakes and I found out I could have waited they still had a lot left on them, they would have been fine for another month at least! All in all I think they're just out to make money, they don't really care about their customers just the $$$$. I only went there because it was a recall, if I had to spend money I would go to any other honda dealer before this one.

I was timely attended and the vehicle was serviced satisfactorily.

Just moved to California. I have to install the front license plate here by law. The staff with Stevens Creek Honda simply declined to help. The guy insisted to drill holes on my Honda accord 2011, even though I show him Honda OEM bracket which doesn't require any drilling.

Really unprofessional and annoying. I have two Honda cars, which need regular services. I don't know if I should do business with Stevens Creek Honda,

Too bad experience...

Johnny and Steven have been nothing but helpful with me. Johnny helped me with choosing my car and to an ongoing support whenever I needed an oil change or issues. I bought a 2015 Honda Accord LX. Thanks for all your help, Johnny!

Excellent service from start to finish! I was greeted by Jeanette Conner when I arrived.. She did a great job addressing my concerns about my car.
All work was completed in a timely manner. Love this dealership!

Very nice helpful employees! They were on top of everything, excellent service!

I go to Honda of Stevens Creek for all of my service and maintenance. They are great. Very prompt and friendly every time. Steve Munoz has always taken care of us and always makes sure all of our needs are met. I have recommended this location to family and friends because of the great customer service. My husband and I have purchased 2 Hondas from this location and have been very happy with both cars.

Thank you Jeff! Made everything easy, convienent, and fast!

Professional experience (no aggressive sales tactics). Reasonable . I dealt with Bobby who provided an excellent service regarding my problem .. In my experience this is possibly the best Honda dealership in the bay area if you want you trade your Honda in and buy a new Honda. They also seem to have the best inventory when it comes to higher trim levels.

They were a bit slow but made sure to let us know updates and where they were in the process they were honest about their wait time and very friendly

I'm happy with the experience of purchasing my new car on Honda of Stevens Creek. I got the price that I wanted, and the sales staffs are very patient and friendly. Special thank to Asad, who spent 2 hours to patiently explain all the detailed functions and features of my car and answered all my questions.

I always give Honda of Stevens Creek the best reviews! They are friendly, efficient and knowledgeable about everything when it comes to all things Honda. I drive one hour to this service center because I have never felt unhappy with their customer service. Thank you for keeping things professional and COVID safe during my last appointment.

Busiest Honda around. Didn't find reception friendly. But got fancy office big play area for kids. Got almost all colors and models you want.

My family and I drove to Honda of Stevens creek just to check out the cars and really planning on buying any thing. A young man Will mosco came to offer his help and what I like the most is the fact that I didn t feel pressured to buy a car and was very helpful very professional and ended buying a crv. We love the service and this is our 3 car we have purchased at this dealership every one very nice and professional.

Made an appointment for oil change and tire rotation. Got there and was assisted IMMEDIATELY. Waiting area had coffee, donuts, free wifi so I was able to do some work while waiting. It took about 1 1/2 - 2 hrs for service to complete after which service agent (sorry I forgot his name) fully explained findings and recommendations. Very courteous and professional. Overall pleasant experience.

I love my service advisor Summer. She is awesome. She had my car service in a timely manner. I like that she checked off all the things they did to my car with me.Great service will be back.

We just purchased a used vehicle at Honda of Stevens Creek for our son. I have to say it was the least painful car-buying experience we've had. We had narrowed our search to a Honda CR-V. After searching on Carfax for what we wanted, we would receive notifications when that particular model was available. We saw one at Stevens Creek Honda and made an appt. to go in and look at it. We met with Qadeer Nabi and test drove the car. It was sparking clean (engine was spotless).

He went over the CarFax history of the car and the maintenance checks they do on every vehicle. We could tell it was in great shape because of this and ended up buying the car.

We loved that the price is listed on CarFax and that was the price - we appreciated not having to try to negotiate a price.

Phillip took us through the documentation process, which was so much easier and quicker than the last time we bought a used car.

All in all we had a great experience at Stevens Creek Honda and are super happy with the car, and feel we got a really great deal and exactly what we were looking for in terms of price.

Phil Ha was so friendly and great to work with! Really impressive customer service and knowledge about the Honda Civic. I feel like I received excellent service and a great 1st car. Thank you!

I had an 7:45am appt. and sat in the "check-n" line for 20 minutes unattended. The appointment was only for an oil change and tire rotation but it took most of the morning. The service person was very nice but the operation can't compete with the efficiency of a jiffy lube, etc. My service rep was not very knowledgeable.

We had a pleasant experience and an easy transaction with Phil. The price for the CR-V was the best offer I got from bay area dealers.

I could not be any happier with the service I received at Stevens Creek Honda. My service advisor, C.D., was excellent.

Sales person Victor Bradley was very courteous and helpful. He made the sale as smooth as possible by ensuring that we got the best service. He reported to work on his day off to personally deliver the car to my doorstep. Professional in his work. Would recommend him to my friends and coworkers,

Very Happy So Far , Car Running Like New
Thank You Honda

Professional experience (no aggressive sales tactics). Reasonable trade-in value. I dealt with Faycal who provided a fair quote and the trade-in department gave a reasonable price. And the whole transaction took less than one hour. In my experience this is possibly the best Honda dealership in the bay area if you want you trade your Honda in and buy a new Honda. They also seem to have the best inventory when it comes to higher trim levels.

got an affordable oil change for hybrid &customer rep resolved air bag safety recall at same time. nice big lounge. needs better wifi

Excellent service. Five stars to Honda of Steven Creek and specially to Travis for telling me the options and recommending me the best options. You guys always do a great job. The best service in town! Thank You

Just brought my brand new car with great deal and price. Look for Jose his very helpful and guarantee to answer all your questions.