Stevens Creek Honda Reviews

I worked with Ernesto when buying a new Honda Civic. He was very knowledgeable about the car's features and how those compared with competitor's similar models. He was very willing to break down and explain all of the different financing options and overall price. It was a smooth and relatively stress-free experience. 10/10!

I gave one of their Sales Associates, Mr. Gurwinder Singh, a call at 6 pm in the evening because I was looking to gift my Husband a Merc for his birthday and to my own surprise we walked out of the showroom with a car in a couple of hours after that!
Extraordinary service, extraordinary sales person. Double thumbs up for Mr. Singh, double thumbs up for Mercedes.

Very happy with the care and service provided on Monday July 2nd.
My service representative was very courteous and professional.
Explained all details about the recommended options to be taken care of.

I appreciate everything Chad and Rick have done with the issues on my car. Thank you for turning this situation around.

Looks like they are just defaming the name "Honda"..
My car tyre got flat..Just two.. because of hitting curb.. They charged $500. plus.. I went to other service center and ask them for the same and all were less than $300.. So two things-
1. What kind of quality of tyre Honda is providing that just hitting curb, make it flat.
2. Why honda services are too costly.

I would suggest, dont make haste, go for other service center before going to Honda service center.. They will just try to make money..

Service was very fast and when I arrived the representative who helped me was very helpful. However, when I returned for my car, the same representative was dismissive of me and told me to go to cashier (pretty sure she just didn't recognize me). I stood at cashier window for a few minutes watching lady scroll through Facebook on her phone before she told me to come around to other (non-labeled) window. Once I got my keys, I was directed outside. Unfortunately, nobody was outside to walk me through my new security system and when I asked the man who brought me my car he shrugged his shoulders, said he doesn't know and walked off. Disappointed in ending, however, the initial service was excellent.

I crashed something on the ground causing damages on the bottom of the car. They gave me the free service. That was not expecting. I was so happy with the service.

Abdel was very helpful during our purchase and he worked hard to make sure our questions were answered and we understood the features of the car. Honda of Stevens Creek is lucky to have him!

I had an amazing experience at Stevens Creek Honda. I was a bit nervous going in, but came out as confident as can be with the purchase that I made. I can t thank Phil and Sid enough for their customer service and their willingness to work with me. Thanks again!

Had a great experience buying a Clarity at Honda. Initially had an appointment with Daniel but since he was busy he introduced me to Jose. Jose was great, he was knowledge, friendly, down to earth. After test driving the car started paperwork and finished pretty quickly. Jose showed us the configuration on how to reset the defaults which were buried under several menus in the nav system console.

Met Daniel as well since he sent me the quote the previous night and I really like the zero pressure no haggle price.

Would I recommend this dealership to others? Yes and I ve now bought multiple cars here.

We had very great experience at Stevens Creek Honda. First the sales manager, JT, explained in detail what options are available in detail. Initially the color that we want wasn t available. They got the color we want in couple of days. The sales associate, Antonio Walker, was amazing. He was so prompt and updated us on every aspect of the deal. He was with us until the deal closes even though it is 10 pm and made sure we are taken care of. Very hardworking staff. Highly recommend..!!

It's my second time for my car to service here at Honda Steven Creek, Great service, Great facilities for waiting customer and my advisor Bobby Chuong was great and knowledgeable, thank you very much!!!

I recently bought a Honda CRV EX 2017 at Honda of Stevens Creek. I visited the showroom on a Sunday evening just 10 minutes before closing time. Most of the staff were gone and there were just couple of sales people left in the building. I was attended by Antonio Walker who was very professional and keen to explain me about the car and the offering price. Negotiation was smooth and quick. I decided to buy the car that night and signed the papers. The car was ready for pickup in a couple of days. I received the car with a full tank of gas, which was awesome. Antonio was kind enough to assist me in understanding all the features of the car. As there was a delay of one day for the delivery, I received a cargo net as a free add-on. He also assisted me in getting the wheel locks installed. Overall it was a great experience at Honda of Stevens Creek. I would like to appreciate Antonio and all the folks for their service.

I got three of my cars serviced. Johnny, Omar and Steve were the three Service advisors and they did an excellent job.

I got to the dealership I was always a little bit hesitant from bad experiences that I've had with dealerships in financing offices in the past these guys really went the extra mile to make sure that I got the right car at the right price they even lower the principal of the car a little to make sure that I would get accepted by the financing company with my poor credit I couldn't be happier with the amount of hard work that they put in for me and I'm eternally grateful that we have this opportunity to work with them

Francis was great and very helpful. Also the service took a lot less time than anticipated. Great job!

Best Honda Dealer service I have used.
Nice crew, reasonable wait time.

Our sales person, Tony was very nice. Took us for a test drive, explained all the features of the car. Buying experience was smooth, without hassles. Would recommend contacting him if you want to buy a car.

There was a really nice place and good costumer service for the buyers and more special and better when jimmy and johny helping you l recoment everybody.

I had a very good service experience at Honda of Stevens creek. Dave Thomas took care of the service needs for my Accord. He was very cordial and polite and got the service done in quick time.

The service was quick, the person who was helping me out was polite and helpful. I didn't feel like I was overcharged.
All in all a good experience.

Very prompt & helping with price for which that services are provided !

David was so good Very professional, very patient, he is a nice person! The transaction was very successful!

Mike was really good.. definitely recommend to anyone

I don't normally think of taking my cars to a dealership for repairs unless it is for a recall. We opted to take our "new" 2012 Odyssey to Honda of Stevens Creek to have the roof rack and rails installed and to have key fob cut and programmed. Juan Melendez was my service advisor and he was amazing! He walked me through the process and we even discussed an issue that was happening with the sliding door. We both concluded that it would be best to get the vehicle back at a later date during the week to make sure parts can be ordered and available to get the door repaired quickly. We were there on a Saturday, so it may not be possible to have all three things done that day.

Thank you for making the whole dealership service experience smooth and seamless.

Easy to drop off car! Very nice and patient to me! Great service

Richard was really helpful and not your typical car salesman. We had origin met him back in November when we were not ready to purchase. He didn t push us at all and asked us a few questions. Then said to visit him when we were ready. We came back in January ready, the process was over in a few hours as they had to pick up the car from their lot and wash it. We did not feel pressured at all with Richard, he really helped us and made sure all of our needs were met.

Everyone was very friendly and upbeat. It made my first real car buying experience a great one. I got a great deal on the car that fits me. Thank you for taking care of us!

Dave was very helpful in making sure my car received the right service. I would encourage Dave to follow his fellow service advisors in finding me in the waiting area instead of yelling out my name. It was a little embarrassing to have my name yelled out incorrectly. But overall Dave did a good job for my car which is the important part of my visit.

Awesome service. Sales, Customer Support and Finance. Professional, personalized and family friendly.

This place gave me the best service experience I've ever had at a dealership.

Great Experience, awesome service, best price !!! I am really happy and satisfied with my new Honda Accord.

My experience with Honda of Stevens Creek was great. Sales staff Amir was very helpful and worked hard to offer me a very good deal that I liked. I did not have to waste my time negotiating.

The advisor provide outstanding customer service. For sure, I'll come back at Honda of Stevens Creek in the future if I need any services. Also, I highly recommend friends & family to come for service. Thank you very much for your help.

I was impressed by CD's professionalism and friendly attitude. First time customer here for servicing. I went in for a basic oil change. What impressed me the most was the protocol. I was surprised when he ask me to open up my vehicle's hood and had me turn the wheel towards the right. The reason being was to check fluid levels and tire thread depth. None of the other Honda service center performed this. The other difference was that at the other Honda dealerships I was given an estimation copy of how much the service was going to cost. Here CD told me the estimation which I found quite odd. CD was also able to honor another Honda dealership's service coupon so as long as they were a Honda dealership working the South Bay. Let your service advisor know you have a coupon ahead of time. Will be returning again to service my additional Honda vehicles which I own. There is plenty of seating and a large tv in the waiting area as well as complimentary hot drinks and soda machines. Very impressive showroom. I was confused at first where to pay and walking through that area seemed convoluted with many service advisor desks. The lady though was nice enough to point me in the direction of the cashier.

Much more expensive than I expected. My outside of my car was very dirty. Not just from being left outside, but the front of the hood looked like a lot of debris was washed out but was all over the front grill.

Great Service. Service representative, Tam was very helpful and professional.

Service was good, shuttles available back and forth. Only issue they do not wash the vehicle like other dealers Toyota, Lexus whenever service is done.

The service is troubling, no coffee, they need to check the machine , nothing the entire 1.5 hours i was there waiting for a oil change. They should try to wash the car or do some sort of quick cleaning, a mess inside the car....to many customers and it seems service is out the door, typical of companies who have customers galore. I wasn't impressed, 2nd time going to get oil change, nothing is really explained either......just give us your money and goodbye

I have never faced any issues with this center. Excellent Service & all Service Managers are excellent.

Had to get a replacement key and fob after losing the original. Phoned to book an appointment and it took about 15 minutes for anyone to answer in the service area. Service was great once I had the appointment but was unaware it would take 1 hour and 30 minutes to have a key cut! Total bill for getting a key and fob - over $260! People were great but the experience in general was not.

We wanted to buy the car using cash and didn't want extra warranty on it. The finance guy we talked to was super pushy and did not let us do what we wanted to do. We ended up financing and getting the warranty because we were there for 3 hours and were tired of arguing. Now we will have to cancel the warranty on Monday and figure out which bank we got the loan through so we can go pay for our car in cash there on Monday. It was frustrating, tiring, and infuriating. We will never buy a car from here again. I will never recommend anyone I know to go there to buy a car.

I wish I could give a review for just our salesman Victor. He was top notch. Patient with my crazy requests. Went above and beyond, we liked him so much that we referred our friend to him and she paid cash for a car with him before we finished our deal. Victor gets 5 stars . Now the rest of the team at this dealership 1 star. We have had nothing but issue after issue once we got inside. No one has any customer service. You leave messages and no one returns your calls immediately. They tell you what you want to hear but nothing gets done properly. I will never refer anyone to this dealership again. I even went as far as asking that the GM Joe co tact me. I left a voice-mail on his phone on Saturday, today is Wednesday still no call back.

We had a great service and test drive when visited with my wife this dealership last Sunday. Many thanks to Mi Shen!

I was able to drop off my car, have it worked on and come back to pick it up. Everything was taken care of.

FIVE STAR TREATMENT - This is our "go to" dealership. My 3 year old Koston ( and now 6 month old Quade) loves going to see "Steven at the shop" ( Steve Munoz our service manager) every time the van needs servicing. Koston gets to ring the bell on the floor ( great service bell), watch The Bee movie or Cars, and is allowed to have his favorite treat at Honda, a donut while I enjoy a coffee. Everyone that works there from reception ( who actually love to make baby Quade smile all the time we are there), to mgmt. to billing treats myself and kids like family. Honda is very busy come Saturday mornings but we get excellent care and service every single time, so in essence time flies by. Sometimes I will even have extra questions about some of my feature sets that the mechanics and Steven take time out of their busy run to help me better understand. I am very impressed with their quality of service and the next time the van service light comes on it is not something I dread as I know we will be well taken care of and treated like we like to teach our kids to treat others, with kindness and respect!

Really wanted to buy a Honda but this experience made me look elsewhere. Numbers and deal structure kept changing. When I went into sign final papers; numbers changed again and we aren't talking just a few bucks either. Very disappointed with this dealership.

Amin was great with the financial works, and Michael was fantastic at walking me through all my questions about operating the car... 10s for each

I had an issue with my engine(noisy) and service advisor Mike Costa noted all the issues and guided me diligently. I will be coming back again.

the honda agency Stevens Creek is excellent in serving its clients my experience was successful I was attended by (Johnny Lam) who was very friendly and answered all my questions and at the same time he gave me suggestions which I appreciate

I have to change my initial five star review after my experience post purchase of my car. It really seems like they don't care about the customers once the car is sold. I'm unable to get hold of anyone to talk about my contract. I have been trying for weeks to get hold of someone from finance but in vain. Their phone system does not seem to work properly. I've left several messages but have not heard back from them. I would not recommend !

Great service! Dan the service advisor was very thorough and took great care of my car. Will definitely be back for future services with Dan.

Great showroom and good inventory of cars to select. Sales agents are very friendly and reasonable. Highly recommend.

Good service, even give dropping service if your vehicle repair time is longer

Pretty quick and the best thing is they have walkins available. Only thing that is missing is complimentary car wash. After going to other service center for my second service which offers a complimentary car wash i realized how good Stevens creek service center is, next service Stevens creek

Great and Reliable Service, they attended me in time with the appointment I had scheduled. Steven was a delight to work with.

Amazing staff and Service. Ask for Chanel, She will not steer you wrong and will ensure that you get in and get out in a timely fashion. I'll definitely be going back to Honda Stevens creek!!!

I had the software recall upgrade for my 2016 Honda. Great customer service, friendly staff. Overall, a great experience.

Great customer service, very responsive and straightforward. I did not buy my car here but am still writing review, because of the stellar service I received from Brian Plowman. I was looking for a particular car and was a customer from out of the area. He was exceptionally helpful and worked with me by email. Offering competitive pricing, no BS, great transparency, and prompt communication. When I asked about leasing vs financing, he sent me a full and transparent comparison, no high pressure. In the end the car I wanted was not on their lot and they could not locate a suitable trade (only one other car of that type in NoCal). I have NEVER enjoyed negotiating with a car dealer before, but this time it really was a pleasure. Thanks Brian!

I had friendly and efficient customer service. Thanks!

THIS IS THE BEST DEALERSHIP I HAVE EVER GONE TO. I HAVE PURCHASED 4 HONDAS FROM THE DEALERSHIP ONLY BECAUSE THE SERVICE IS EXCELLENT!!!!!!!!HELPFUL, HONEST AND EXTREMELY FRIENDLY. MELISSA-JOHNNY-JAMES ARE THE BEST.

Place looks nice .. But, the salesman made me feel like I was wasting his time looking at the TypeR.
He didn't explain anything about the car without being asked and seemed like he had better things to do. By the time Walked out he wasn't even around anymore. I thought to myself .." He didn't even try to sell me that car".
I went in with a $10k down payment goal, high 780's credit and a $105k+ job. Maybe it was because I still had my work clothes on I guess.

Very long wait though booked appointment servicing took almost 4 hrs supposed to 2 hrs

I have been servicing my two Honda vehicles in this dealership. So far so good. The retail price of the parts are quite expensive but basic service is good quality.

The associate named CD who helped me with my Accord service was a 5 star quality service rep. He was very knowledgeable and helped me with my vehicle; get serviced quickly. He diagnosed the problem and service needed quickly and concisely, got me in and out of there in less than 15mins, he also gave me some very valuable insights about my car. CD gave me all-star service and I will not hesitate to bring my car back to Steven Creek Honda for service again. I recommend, especially CD.

The support online and at the dealership was great. Reps really breakdown what options you have before moving forward. Very professional, I recommend going for future new or used car shopping.