Stevens Creek Honda Reviews

5-Star Customer Service is this dealership's strength and greatest asset Honda of Stevens Creek. It all started with a friendly email from Omar Jairoudieh, Pre-Owned Buyer, asking to arrange the lease return of my vehicle, and maybe going over some options. I made the apptmt. and once I arrived a Honda, Omar was there to greet me at the door and stayed with me every bit of the way through returning of the lease and purchasing a new one. I trusted Omar:) The 2nd step, I was met by Amir Hosseinkhani, Internet Sales Consultant, who handled the insurance, registration, price, color, etc. Great dealing with Amir who is the point guy and can answer any and all questions. The 3rd step, I was greeted by Amine Kedir, Finance Manager who is the "Closer." All paperwork for signature was reviewed, explained, and signed to my satisfaction and agreement. Amine is very knowledgeable and all paperwork was perfect and in order. The process was simple, the 3 salesmen friendly and knowledgeable and extra special care provided during the entire process. This is a tightly run dealership with attention spent on the details. After 3 years of service on the first lease, I can say the service staff is awesome as well and fast. Be sure to ask for Summer Pettigrew in the Service Department. Summer had excellent communication skills and ensured our Honda Civic was processed quickly and meticulously and had the best service prices available.

Great service right from the start. Had an appointment and the car was ready when we got there. The staff was very patient as we decided to sell our car as well, something we had not planned for and actually did not have the paperwork in hand. They also had the best price offers from the other 5 Bay Area Hondas I checked.

Great cars. Great deals. Ask for Brian and Asad. They are great guys and very helpful.

I bought a 2016 Honda Civic from Stevens Creek on 5/27/2016. First, I requested an online quote and was contacted over email by Phillip Nguyen. We agreed to a price over email, and then I visited the dealership to buy the car. Phillip was very courteous and helpful throughout the whole visit and was able to accommodate all my requests. After Phillip, I was introduced to Carolina, a finance manager. She was also very accommodating and answered all my questions. Both were very professional and easy to work with. At the end of the day, I was able to leave with the car I wanted at the price I wanted.
After I took the car home, I noticed some minor stains in the driver and passenger seats. I contacted Phillip, who promptly invited me back to the dealership to get them cleaned. I returned to the dealership a day later, and the seats were cleaned without hassle. All this added up to a great car-buying experience, and I definitely recommend Honda of Stevens Creek for anyone looking to purchase a new Honda.

Jeanette in the service department goes above and beyond every time I take my Honda (and my last Honda, and the one before that...) in for maintenance. She is professional and efficient while still maintaining an approachable, friendly way about her. I won t go anywhere else with my car.

Did not have a good experience this time like I always have in the past. my car is at 31000 miles and I was recommended to change all my four tires, When i asked if it is necessary or risky, I did not get much explanation or was not satisfy with the answer provided or the customer service. I had to change the tires because i was told if i am not going to drive the car, I don't need to change them which I believe was a rude answer to my question. Overall had to wait for 7 hrs to get my car back and was not happy with the experience may be because i had better experience before. Anyways, I think I was just not lucky this time to get the right person to help me

just wanted to take a minute to write about my recent experience at Stevens Creek Honda and our sales person Virani. This was a very smooth process from beginning to end. Virani was extremely genuine and true professional. He took his time showing us different vehicles, types, and color coordination. He also explained the benefits of buying VS. leasing options. His approach was relaxed and I never felt pressure to purchase and close the sale. After doing homework and little shopping around, I returned back to Virani. He found a way to make it work in my favor and bought a brand new Honda Odyssey. Also want to thank the sales manager Leroy Le for his assistance. This would not have been possible by their finance manager Amine Kedir.

I'm Kendrick and I'm greatly satisfied buying my Honda Accord Coupe V6 Touring with the Luxury package. I'm 100% satisfied with salesman Ali and his team. I'd give them a 101% if they gave the splash guard for free : ) Maybe the GM would have given it for free If I asked . . . . and since he gave this car its first 4,500 miles . . . . I am looking forward to servicing my car at 4590 Honda of Stevens Creek.

I went in for an oil change and Travis Nunes was super friendly and helpful! He took the time to explain things about my car in a way that I understood. His knowledge of cars helped me out a lot. Thank you for making my trip to the dealership a pleasant one.

I want to thank to the Service Advisor Lady , her name is Rosalie Tran , for the excellent service and she took great care of me while I was there . She was real kind and helped me alot . Thank You for everything . ( Tina Long ) .

Service department has great Customer service. If something requires you to go to the dealer for service, this dealership is a great choice (I went for a recall on engine block). But for regular maintenance I still prefer my mechanic as his prices are much more reasonable.

I had my car serviced yesterday at Stevens Creek Honda and my service consultant Summer Pettigrew was awesome! SCH was the only place available to get my car serviced in a timely manner and I was not disappointed! I will definitely be taking my car back here for future service needs!

I bought a used vehicle at Honda Stevens Creek and Daniel was very helpful. I m very happy with my purchase and he made it very easy.

People are nice but they charge for battery issues $800+, which is supposed to be covered by new car warranty. I had to move to another dealer

Good staff and prompt response on services.Have more collection in accessories so that we can shop the required at one place.

Always great service. I called and scheduled a next day tune up. The car was ready two hours later

My recent experience at Honda Stevens Creek, SJ was very good. I had to go there for my Honda CRV's oil change. Bobby was person who attended me. It did take them long to come to me to write the paperwork. But once there Bobby too good care of us and was very professional. I really like working with Bobby. I will take my car for service in future to Bobby as he is very friendly and professional.

I am happy with james a great staff in steven creek honda. He helped in every possible way to buy a car . thanks .

Horrible customer experience. They could not give my car back to me because they lost the slip that goes with keys and kept me waiting for an hour and asked me to come next morning!!!!!

I gave this 4 stars because overall it was a great experience but when I arrived at the dealership it took a while for the staff to greet me and get my information. I made sure to make an appointment ahead of time but once I arrived it didn't feel like the appointment made a difference. It was a Monday morning, which I know is a very busy time, but I ended up standing outside my car for about 5 minutes before someone came over to give me a number which only meant I was now on the list to wait for a service rep. I realize that 5 minutes does not sound like a long time but when you are on your way to work and not sure how long the process will take, it can feel like a really long time. Even a simple greeting and explanation that someone would be "with me shortly" would have eased my mind. I will say that once I was connected with Dave, my service rep, I had a great experience and he was very helpful! He talked me through the process and let me know what the next steps were. As soon as he had the diagnosis he called me to let me know what my options were and made me feel very comfortable with the entire process. Thanks Dave!

Very bad experience! We had an early termination of our old lease and turn it into a trade-in for a new lease. The salesman, Phil, clearly did not understand the situation and gave us very misleading information. To accelerate the sale, he made comment on our previous balance as if everything has been taken care of and suggested that there would be a refund of our payment to the financial service. However, we did not receive the refund a month later. His manager, Chadd, apparently was also confused about the ovepayment situation but later explained that the payment was legit and would not be refunded and refused to accept the fact that we were misled in the sale. As a result, our trade-in vehicle was priced significantly lower than what we were told.

In addition, Phil never told us what s new in the 2019 model. Since our new vehicle had a scratch, when we received the vehicle it was one week after the sale. The new model completely blew my mind. They removed the blind spot camera, the cooler and turned the shifter into buttons. The blind spot camera was the most used feature in our old vehicle.

If we knew the new model was upgraded in such a way and we paid extra for the new vehicle, we would definitely keep our old car. The new model is a cost down version but charges much higher.

As a bonus, I called and left over ten messages through multiple days before Chadd, the sales manager, finally answered my call but he refused to provide further explanation for my case. His manager, Joe, never answered my calls.

Avoid this place. Their service is horrible. They show you a good price, do their best to push the sale and push you to publish good reviews but lack of basic customer service.

We researched on-line and found the exact car we wanted was available at Honda of Stevens Creek. It was a new 2019 Honda Odyssey with the color, interior, and package that we needed. It was not the top of the line, but fit our budget and timeline. When we showed up, we told Daniel what we were looking for, he immediately found it in the inventory, but it was off-site at their storage lot. Shortly thereafter, he got it on site, and we were able to see the car and then buy the car. Everything went very smoothly, and we learned a lot about all the new features in these modern vehicles. First new car we've bought in 15 years. Won't be the last.

We bought a car at Honda Stevens Creek. Our salesperson, Daniel Lee, did an amazing job at explaining to us every detail in the process and guiding us towards our final decision. Overall great service, customer friendly, and a great coffee machine.

must have sat in my car for 40 minutes waiting for them to take my car in for a recall. They told me that it would be ready by 3pm but no one called and i had to call them. At least they paid for a free rental. Service guy very friendly and helpful but overall took too much time to drop off my car.

I'm very pleased with the service I received not only buying a car for the first time (Thanks David!) but getting my car serviced to apply the permaplate for my 2018 Honda civic sedan. I scheduled an appointment early Thursday morning and Johnny was the first person so come up to me and take care of me. There was a little bit of a mix-up due to my sister's appointment the next day and our names are very similar, so that's understandable. Johnny reassured me that it was perfectly fine and took care of me has if there hadn't been a mix-up. They gave me a rental for me to use while my car was being serviced. It took them about 6 hours until my car was ready. I honestly thought it wouldn't be done until the next morning so I was very grateful. The thing that stood out to me the most was Johnny's attentiveness and initiative during the mix-up and returning to pick up my car. He was helping a customer before me but once he saw me walk in, he acknowledged me and already was starting the process for me to check out my car while he was still with the customer.

Johnny is a reliable person and I feel I have someone I can go to when I need to get my car serviced. Since this is my first car and don't know much about car maintenance or processes, i feel very comfortable going to Johnny, David and the rest of the Honda Team on Stevens Creek. Thank you Johnny and the rest of your team! My car looks very nice and glossy!

10/5 - so after a couple months from my last appointment here at Honda on Stevens Creek, I was assisted by Daniel. Great customer service and always followed up on all my concerns for my service appointment. I was not let down by the great customer service from Daniel. This is a solid place and I m very much happy with my experience here.

i went for airbag safety recall. I was greeted by Steven. Everyone was courteous and professional, process was really good. they provide dropoff service, but there was no pickup, they suggested me to use uber to get there and even provided coupon, so i didnt pay a dime for uber.
They did followup on phone to give status of repair or maintenance and gave approximate time to come and pickup the car
Overall a really good experience.

Nice experience buying car here. Steven is really nice and patiently help me decide which car to buy.

Great service and service specialist described what is being done and the status of each. Nice waiting area. You can get your work done their while waiting for the service to finish.

I like to say that for Honda service center , people's r so nice they offer me coffee n excellent service,the timing was perfect ,they give time to their customers.i enjoyed deling with Honda in stvens creek.i would like to be permanent for my oil change. I thank for each n every staff of Honda servicing center.thanks once again.

Easy to make a service appointment; knowledgeable service adviser; spacious customer waiting area.

Bought my new Honda CRV here and got my first service done recently. Completed the service on time and their service team member Summer was very understanding and very professional, the service team expedited my car service on my request since I had a personal emergency, they really didn't have to do that. Awesome sevice!

Very happy with their service on my Odyssey, professional, efficient, and courteous. Johnny Lam thank you for your excellent customer service.

Qadeer Nabi did an outstanding job!!!
He was helpful and polite. I really appreciate his help.

I had a very good experience at this Honda dealership. My salesman was David and he is awesome, very outgoing and well experienced salesman. He was always answering my questions with knowledge to back it up. He worked with me as to me having some issues with my loan and got me the deal I desired. Extremely recommend going to this dealership and asking for David Nyam. My whole overall experience was an A++++

Takes around 1 to 2 hrs of wait... good experience overall...

We dropped off my 2015 Honda Accord for an Oil Change, and Steven Munoz helped out with Excellent Service. I appreciate being in and out on a Saturday at a dealership. This was the best customer service we have received at Honda Dealership. Thank you Steven for all your support !

Thanks,
Gerardo & Theresa Medina

This was my first time here and I had a great experience with them today. Thanks to the advisor, Joshua, everything was safe (sign paperworks using your phone) and fast. Would recommend to others!

I had a great experience at Honda of Stevens Creek.

I went in for maintenance just recently. Long was kind and very efficient!

I Recently Owned a Honda Accord 2015 model from Stevens creek dealer. The sales rep there was kind and courteous. Yes! I got a good deal on car. The only bitter experience was when I had a master switch issue on the rear passenger window where it would open but would not close. I had to rush to the dealer three times and felt no one believed me. I had to escalate the issue to have the master switch replaced which hardly took 10 mins (was told it was a defect in some of the 2015 Accord models), In all these huddles the sales rep (Anthonio) who was very supportive and kind right from enquiry, closing the deal, booking an appointment to fix the car, which showed the ownership taken for a better customer experience.

Efficiency, take good care of my car. Professional advice.

It was succesul and totally safistied deal wth my new 2017 Honda Accord EX purrchased at Honda Stevens Creek right on the Black Friday.The salesman, Mr Phil Ha, knew exactly what I was looking for and he offered me the right vehicle at the first place with a reasonable MSRP price through emails. It saved alot of time for both of us. He was very nice and professional. If any friend or relative of mine who is going to buy a new car, I would suggest this dealer right away.

So I went to Honda and as soon as I entered there was a lady whose name was Maya welcomed me with a big smile on her face. She started asking me my purpose of visit and I told her that my key is not working properly and I want to replace the key or just repair it if that is possible. Maya helped me and called the service people and a guy came with me outside and tested the key. Then he said that it has to be replaced and we went back inside. They replaced my key and gave me a new key. That was a effortless job and was resolved quickly. Overall I was happy and it was a great experience. Awesome customer service they offer. Thanks.

Had an amazing experience there, Phil Ha was very knowledgable and helpful throughout the whole. Got a really good offer both on the car & on the financing. Can easily recommend them to everyone.

Met on time. Salesman knew the product. He spoke English. We negotiated the sale with no hassle. He went beyond the usual to assist us in every way.

5 stars for David Nyam (sales), 3 stars for the Finance Manager. Overall 4/5.

David was awesome, and I would strongly recommend him for anyone else looking to buy a Honda at this location. He shows a lot of appreciation for his customers, and is honest and helpful in addressing many of my concerns and special requests throughout the entire research/buying/and car delivery process. He also offered me the most competitive price among all other dealerships. All in all, I like doing business with David a lot.

But the Finance Manager was not that good.. I didn't catch his name, but he never smiled throughout the entire process, and felt as if he didn't even care whether I bought the car there or not. He eyes and tones were cold, and I felt pressured in signing all the paper work as quickly as possible (without having time to read what I actually signed...) Definitely not a good experience. :(

Great costumer service . Victor was an amazing salesman and the financing department took good care of us as well.

Bought a Honda Civic 2019! Competitive pricing, good experience!
Ali was very professional and helpful.

First time having my 2018 Honda Accord touring 2.0 serviced at Honda of Stevens Creek

My service advisor was Long Tong and I was very impressed with his customer service!
I will continue to have my Honda serviced there and will always ask for Long Tong ...
.
Thanks again Long for the outstanding customer service !

I called for an appointment to take my car in for the software recall. I left a message and received a response the same day. I was able to bring my car in the night before and have it serviced at 7:15 the following morning. It was completed within an hour and half. They called to tell it could be picked. All went smoothly.

Great service... CD is the best... came in for airbag recall.. quick . In and out .. they even looked over my car for any problems ... need new struts soon... thank you Stevens creek Honda....

Prompt and excellent service. My car had 3 year service maintenance package which I was not sure since I bought car from other party. Service advisor checked the history and made this 25K service with zero $$$. Awesome job

Staff was helpful and knowledgeable . Service was prompt.. Over all very satisfied

Sales guys were not friendly. I felt they were very aggressive on potential buyer I am not sure whether that aggression helps to sell more cars

Phil Ha was very helpful in guiding me through the process and get the car in my hand quickly also helped by other supporting staff

I've had my CR-V serviced here twice now. I would say that the experience has been nominal. I scheduled the appointments online, where I was presented with options and prices that seemed to have nothing to do with the options and prices presented when I arrived for the service. On the most recent visit, I had specified a $99 package online, and was presented with $173 as the only option when I arrived. I was advised that service times were running around 1 hour and 45 minutes; the actual wait time was nearly 3 hours. I did receive a nice 10% discount as compensation.

Bought my first car here, and the team at this dealership was really helpful throughout the process. Asad walked me through the entire procedure, and was quite responsive over email, phone and in person.

Great customer service and the waiting area was amazing as always.

I am not at all satisfied with the staff. Kal assisted me in getting my car. He didn't gave my papers in first place and left for the day . I was waiting outside the showroom with my car but no papers.
He promised me a second pair of keys - which he didnt gave - when ever i text him there is no reply , Initially he said he will send it but later - no luck.
So please be careful. But he gave me a good deal and the three stars are for that.

Johnny was my super visor and he was very informative, gave me good recommendation for the service which needs to be done. Also when I need additional care, he sent me text & come to the waiting area and explained. He was very helpful and the service was completed in good timely manner.

I don't have an appointment on Wednesday , but when I approached in-person they took my request thanks for kind help

Service process was smooth. Friendly staff. You book an appointment online, drop your car and then pick up when they are done.

Only complaint is the shuttle timing. They have fixed shuttle timings so choose your appointment time accordingly.

The most recent one with my Honda Odyssey service appt was excellent.

Great service and no Hassle, Vianni and the entire team were awesome as I helped a friend find the right car her daughter...

Friendly people, Thank you for All your services to our community.

My experience was great. Eber did a great job of getting my oil change in a timely fashion. They even straighten out a ding that I had on my wheel cover.

My service advisor, Cuong ("CD"), was super helpful and very responsive.

Great buying experience thanks to Mark Wright! He was patient, knowledgeable, and honest, not one bit pushy. He scheduled my appointment over the phone, sent a confirmation text, and had the vehicle we discussed ready for me when I showed up. Paperwork and financing was smooth and quick. Mark went over all the details of my new car and answered all my questions. I picked the car up a few hours later. the car was washed, detailed, and Mark went over the various features and confirmed I had his information in case any questions came up in the future.

Honda of Stevens Creek has a great team that goes out of their way to provide excellent customer service!

We are loyal to Stevens Creek Honda for their excellent service and technical expertise. We appreciate that they explain thoroughly why each service is necessary.

I wish I had the name of the sales man that assisted me. He was very unprofessional and I felt as he was not interested in my business. No customer service at all and didn't make me feel welcomed. I was the one asking questions. It definitely infuriated me that because I am young he assumed I did not have the funds and without asking me for my budget or what I was looking for he said, "hmmmm let me show you the cheapest ones I have". I've never been disrespected or offended like that. I've heard great things of Honda and wanted more information but after that horrible experience I left and I went over to what was my first option, Mercedes Benz and they sure gave me the respect every customer deserves. PLEASE TRAIN YOUR STAFF! As a director, I would never allow the people I manage to have this type of behavior. COMPLETELY UNACCEPTABLE!

Very friendly people, and great customer service. Had my car serviced there and was in and out at my appointment time. No problems whatsoever!

Call the day before for my service appointment (oil change) ended up needing an additional service but was no problem, service time was not much longer. Excellent service, car runs great!

My regular maintenance for my 2016 Honda Civic went well and smoothly. Chanel Arreola was my advisor. She explained all aspects of what was going to be done to my car very clearly. Kind, courteous, professional. I received a call when my car was ready. Very happy with the service!

The service was completed 2 hours later than the promised time, and some items were not even performed, like tire pressure adjustment.

Friendly and professional staff. Explains service items and answers questions patiently.

The service is good. The service advisor explained me in details the needs and addressed my concerns pretty well.

I have a tremendous experience with Mike Djahra of Stevens Creek Honda. He is an excellent guy, very professional, honest, helpful all the way including in detailing features and functionality of our new 2020 CRV .

Good service. Was crowded, but was to be expected on a Saturday morning. Taking an appointment before will save quite a bit of time. The reps were very helpful and nice.
I expected a free car-cleaning service but I guess weekends are super busy and that would have taken longer.
I would recommend this place.

I have never been to such a wonderful dealership as quick, friendly, clean, and welcoming as Honda of Stevens Creek. Tamim Aziz in finance and Admir in sales both took good care of me and my family, as everything was handled seamlessly and efficiently. I plan to drive the hour from Alameda CA to San Jose for every service appointment, as I know I will receive the best treatment. I have been to other Honda locations, and they do not compare to Stevens Creek. I plan to refer friends and family who are in the market for a new and reliable vehicle. I absolutely LOVE my new Honda!!! If you have any questions regarding financing, I highly recommend Tamim Aziz, as he was so thorough and patience in explaining every aspect of the purchase, and answering my questions. I have never seen two individuals more passionate in providing exemplary service to their clients then Tamim and Admir. You can truly see the collaboration between everyone working together to provide the best and timely experience to their clients. I am extremely happy with my purchase and the care I received! Thank you Honda of Stevens Creek!!!

Mike was honest, friendly and professional in helping me find the right car for me.

Somewhat disappointed. Did not update oil life % indicator to 100% and did not call that car was done! Maybe your service representatives are too busy???? I checked my oil to make sure it was changed. This is the first time I was disappointed in 18 years.

Dan Nguyen helped me out and my experience was amazing! Quick, easy to work with, and made sure all my issues were taken care of when I had brought my car in.

Besides the usual maintenance, I let him know I had an issue with my tires and he made sure the technicians took a look at that as well.

Thank you, Dan!

I had the pleasure to have William as my sales person. He was not pushy in trying to make a sale. Very friendly, and patient. I got a great deal on my 2016 accord Honda ex-l The only problem was that it took a while to get everything completed. I had to get another car due to having bird poo ruining the paint job, so it took a while to get another car. I was not able to bring my car home the same day, William made sure my car was spotless. I just hope for all the inconvenience I went through they will accommodate me for something!