Stevens Creek Honda Reviews

Fantastic service.. Agents promptly explained me and get my opinion about of the repairs before he did.Friendly staff.

Friendly and Courteous service reps. Recommend the service needed on the vehicle. Quick turnaround time.

Very friendly. Took care of my service and the rear camera recall. Would use them again.

Very bad service experience. Dont go here please! There are plenty of other Honda dealers around.

Helped family purchase a new car here a couple weeks ago. Secured price online and was given the best quote of all the local dealers. Secured financing on own and came in and purchased the car for the price we wanted hassle free. No pressure on the upsell stuff (extended warranty, accesories, etc). Very satisfied with these straight shooters.

We had a great experience getting our Honda in for service and a big thank you to Dave Thomas who took great care of us and explained many features that we were not aware of on our CRV. Highly recommend taking your Honda to this dealership for service.

I am satisfied for my oil car change .Customet service is excellent

An excellent experience for routine maintenance and oil change. Bobby Chuong Nguyen explained all the options for me clearly without any bias. Great customer service and communication! Thanks Bobby Chuong!

Sent in 2014 Civic for B1 servicing on July 23, 2016. Selected maintenance package of $160. At home, I realized from the invoice that tire rotation was not done. Reason stated as "NO NEED AT THIS TIME". All tires' tread condition read: 6 32nds. My previous servicing was done 8,000 miles ago.

Called them and was advised to bring the car back for tire rotation. Done that. Wasted my Saturday afternoon going back for this task. 2nd Service Advisor was kind and ensured the tire rotation was done immediately. Thus I give 5 stars for him though it was not his mistake.

I had a very good experience with the service department at Honda of Stevens Creek and would highly recommend them. They were fast, attentive, polite, and did the job right.

I brought my 2014 Honda Civic in for scheduled maintenance. The service was done expeditiously and my car feels like new.

Friendly service from Richard Chan, Viet and Sid. Quick and painless process.

Everyone, I mean Everyone, was so nice and polite. They tried their best to help me with all the details and throughout the complicated process. Max explained everything with so much patience, I m so grateful. I like my new carrrrrrr

Honda Stevens Creek has the best sales and post sale service. Asad and Ricardo are two of the best there!

Good place to buy or lease a car. I was provided a good service while maintenance check for my car. However, instead of 2 hours, it took 3.5, but they called me to inform in advance, so that I did not have to wait in the office. Asked the specialist all my questions related to my car and got clear responses.

Everything was great from check in to picking up my car. I forgot to leave my wheel lock behind and they tried to contact me by all means so I appreciate the amazing customer service I received.

Steven always takes very good care of my car. He is very professional and honest. I will keep taking my car here for services!

Even though the service was quick, I found that the vehicle was not completely checked before delivering. The front hood was not closed completely while handing over.

Good job on the car but bad job on the time estimate. Took twice as long as estimated and tied up my day. They need to give accurate estimates.

Process just seemed too long. Everything was p[retty straight forward, but took over two hours.

What first impressed me was how clean everything was! We were helped within minutes (had an appointment) and directed to the customer waiting area. There was a machine to make a variety of complimentary coffees (regular, decaf, espresso, hot chocolate, etc), plus a nice display of complimentary pastries! Also was a soda machine and snacks machine (pay as you go). Lots of tables to use and lots of comfortable "leather" chairs with arms in front of a large wide screen TV. The Ladies Restroom was squeaky clean plus decorated! Our service rep returned to us to ask a question about something they found, and then the car was done ! Took about an hour altogether. We were very satisfied customers!

Drove in to the pre-service area, spoke to a Customer Service Rep named Summer, and asked for an oil change. She suggested that I get the 7-point repair. Summer also mentioned that the brake fluid was dirty and should be replaced. She informed of the cost for this work and I gave her the go-ahead to proceed. Excellent service.

Bought a used Honda from here - Sam was the salesperson showing me the car, and both he and the manager were friendly, knowledgeable and not pushy at all. Walked out the dealer with a good price and a clean car :)

Super fast service, friendly customer service support and convenient location. I will be going here from now on. Thanks guys!

Fast, professional, and on time. You can wait in the waiting area where they have WiFi.

Thanks to Steven Creek Honda.. Excellent service and Manager is awesome. I checked with them as there is any discount for Costco member as Capital Honda gives 15% off for Costco members. Manager in service told me that they dont do any promotion for Costco members but he gave me next oil change free coupon. It was a surprise... and They all rock!! Thanks again Honda Service @Stevens Creek. :)

Customer service was fantastic and they got me in and out less than an hour for my oil change and tire rotation.

Great Service from the sales man to the manager that has the dog. Happy with my new lease.

I would recommend all of my friends to get a Honda from here! Amazing customer service. If you re looking to get a car make sure you see Ramon Sarabia!

Dan Cuong was good in listening and got a excellent service. took appointment and went there first time. CD gave few suggestions to keep car in best condition and he was discussing all best options one can have to improve and to keep car condition and i will prefer to go to CD next time for next service for sure. had a great service. Thank You

Amir... Great service and communication. Friendly and Kind. Good experience to buy my 2018 honda accord with him. Thank you!

The Service department immediately got me in as I arrived on site at 5:30pm to exchange a dead battery after AAA did not have my battery in stock. Thank you for your great service.

Service charges for oil & filter change is a bit expensive. Just started driving my car after service, hope I'll have a pleasant drive for the next couple of months.

Good customer service, representative was very nice.

I received great service from this location. I was extremely happy with the quick service and the great advice. Honda on Stevens Creek will be a place I definitely go back to in the future.

Always receive Great Service when i bring my Honda Accord to Stevens Creek Honda. Friendly and Great Customer Service from staff.

Great experience, really informative and we're able to get me the car that I wanted.

Dave is amazing. He was really helpful. Was able to give me a full run down of what is current and what needs to be changed or updated. He was very knowledgeable and answered all my annoying questions without getting frustrated with me. Will definitely come back for Dave and the great customer service. Keep up the good work.

Phil was very knowledgeable and very helpful. He spent the time to go,over all the features of my car. Stephanie the fianance person was very patient and gave very good advice for how to use fhe protection plan I purchased.

I went there for tire pressure light issue, no appointment, just drove in. After waiting for about 15 minutes in line (there are couple cars in front of me, each get 1 service queue number), Michale took care the problem for me in about 30 seconds and explains some DIY steps to save future trips. While I was there, mentioning the recall notice I received, he quickly ran the vin number check and identify the recall service, went back to check if they have parts in stock and confirmed that the service can be done the same day (again, I didnt need to make appointment). One trip to Honda of Stevens Creek and all my car problems got took care off...Very efficient. Also very nice customer service, highly recommend this dealership for all your Honda owners.

Routine maintenance performed in 1h as promised. Wi-Fi in the showroom allowed me to work while waiting.

Courteous n quickly addressed, listened to my concerns... felt service is good....after driving car post service...

Phil, our rep, was so AMAZING! I really appreciate having someone so knowledgeable about car components, add ons, etc. He was very supportive and listened to our needs.

We recently bought our car here and had a great experience. Ali was our salesperson and was awsome, knowledgeable and very patient with us

I had my car serviced on April 2, 2016. They serviced it nicely at an reasonable rate, but I was pissed off by the fact that when I am paying $237.66 for Type B1 Service, they even didn't washed my car nor even cleaned the dust from outside saying that they have like 200 cars for the service and that they do not have a car washing or car cleaning station at their workshop. This is so ridiculous that Honda of Stevens Creek is situated int he heart of the city with so many crowd visitng them on daily basis and still they do not wash the car for the customers. Also, I didn't liked the fact that despite of having a pre-appointment I had to wait in the line for my trun for more than 30 minutes, I would have prefereed that as soon as I enter on my appointment time, someone should approach me and take the details and then they should look for it.

Representative was very clear about the service details

We had great service here and Koorosh was our sales person who not only helped me on-site when I went to buy the car, but he was the one who was working with me over emails from a past couple of weeks before even making the decision. In fact, he was the first person to give me a competitive price (which no bay area dealers could beat it just over emails) and also introduced me to new Honda financing deals. Without him, I would have waited another week and might have ended up with a higher APR from other financing options. Overall, great experience and I would really recommend this dealership for Honda.

They send sales letter as if we have to take some action.

Took my Accord for regular maintenance, after making an appointment.... I arrived early and was greeted and my service associate met me within 5 minutes....... service was done efficiently and timely. Since they knew I was staying at the dealership during the service they gave me a little priority as well....(over the other cars that had later deadlines). I was able to get some work done in the lobby, utilizing the free wifi, and was completed shortly after my original appointment time.... Thanks for a great experience today.

Honda Stevens Creek service was good but the towing coordination by Honda Care was a disaster. Gave up after waiting 3 hours on Saturday, with a promise of arriving within 1/2 hour every 1/2 hour (GI Towing). Rescheduled to Monday am and tow arrived on time (South Bay Towing)

The Honda stevens creek customer service persons are very nice. They arranged my odyssey airbag recall repair and gave me daily update via phone calls.

However, the waiting time was much longer than I expected, and the new parts arrived a few hours late.
Also at first when I asked the CS rep if my car can be picked up at 9am on Sunday, he said ok on the phone. But when I went there, the store was not open until 10am, so my friend and I had to go there twice to pick up the car.

Johnny Lam did an amazing job, great customer service all around.

Ask for Summer, you won't be sorry. I pretty much won't go anywhere else or work with anyone else unless it's out of my hands in he future. For someone who is always nervous and frustrated when it comes to complex and delicate parts of being a busy individual who grately values my time, she made everything seem like walking on sunshine again. Thanks for taking care of me and my car!

I came to Honda if Stevens Creek with an email of the price that was agreed upon. Carlos who helped me honored that price and threw in some additional goodies at no cost. I told him I wanted to be in and out and that s what occured. I want to say this place had the most patience with me as I told them that I came from a bad dealership that wouldn t honor the price that was listed on their website (and what we agreed upon via phone call and text). The dealership kept giving me different numbers (higher numbers in fact). I came to this place pretty upset with my guard up and Carlos took all of that without firing back at me. I saw that my attitude was unprofessional and apologized. I really appreciate this dealership and how they treated me with kindness. Neng, who was my finance guy, knew I wasn t interested in anything, so he got me out quickly too. I would definitely come back and get another car from this dealership. I wouldn t bother with the others.

Update: change to 5 stars from one star, the manager called me and explained the reason, I am happy with their response and explanation . Will go again next time.

Old update:
I ordered basic maintenance plan through online, which is 170 dollor, but they add some optional items that I not ordered online, which ended up to cost me 400+ dolloar . Be careful next time when you are there, check the items and get estimation first, even you have a online reservation

Overall an easy process signing up for an appointment, getting checked in, and picking up the car at the end. Service is great, and CD is chill and friendly. Also a great location, and free coffee/donuts in the morning!

Really nice service and helpful, Thanks you so much ..... Long Tong , For been so kind and helpful ...

I like that this service center will let you schedule an appointment in advance. Even better, I showed up early and they were able to accommodate me so I got out of there fast. The honda rep who assisted me was friendly and seemed very knowledgeable. (I never got her name but I hope I can get her again on future visits.) Will definitely be going back to this location for future service.

I love my new CRV-L, thanks to Kal for his assistance, he gave us all the information we want. Very helpful.

Always love the service I get at Honda of Stevens Creek! Everyone is always very helpful and friendly, and they always do whatever it takes to make sure my car is working great and I am happy.

Took my parents' van for service. Was told the transmission fluid was dirty and needed to be replaced - so I paid $200+ for that. Later, found out that my parents already had it replaced earlier that day.

I have been getting my Honda serviced at Honda of Stevens Creek for approximately 6 years. The staff has always been courteous and friendly, and the service has been excellent.

Almost 190,000 miles on my 2005 Honda ACCORD Hybrid and still runng like a champ. They do an excellent job from the service department to the maintenance on the vehicle. They always let me know what is needed before any serious problems happen. Thank you STEVE MUNOZ , our service advisor. Keep up the great job.

Had an oil change appointment. Spoke to John and the service was prompt, excellent and professional.

Received excellent service! Dave T. was extremely helpful with all my questions.

I took my accord for service afer 5 pm and they were able to complete in an hour. I was very happy since I don't need to stay for long as it happens in many places. And of cource their customer service was also great.

Best in bay area, thanks to Johnny lam my service advisor ,he is very friendly and always help me to take care of car in best way.. i would recommend everyone to see him...

Great experience with Johnny as my advisor! He told me everything I needed to know about my car and advised me what to for the future!

Sales consultant Sam Hussein at Stevens creek honda was EXCELLENT he made my car buying experience painless,hassle free and fast. Sam is very professional and thorough. Thank you Sam

Do yourself a favor and go see Mr. Phil Ha if you're looking to get into a Honda. It was the best car leasing experience of my life! After discussing pricing, he came back with a great deal that couldn't be turned down. I was in and out within 2 hours or so. Also, big shout out to Amine (Finance Manager). He streamlined the entire finance process for me. He described the different protection packages and such that they were offering, but did not pry when I declined. I felt like I was being treated like an adult and never felt any shadiness. I wish more dealerships and salespeople were as great and easy to work with as this Honda. Keep doing what you're doing!

Since my car was under warranty, and the AC was down, so I was fine dropping my car with walk in, and didn't had to explain/enquire about anything. It was very smooth.
If you have to drop in person, i.e. talking to the technician before handing over the car, then I would recommend to have an appointment. They are really busy!

I just bought a Civic touring last Friday from this dealer and all I can say that they have great customer service. The sales person that helped me out was great and to top it off the manager was wonderful. They made my first time buying experience smooth and stress free. I went to the Honda Capitol dealer back in May and I didn't like the customer service at all. Keep up the good work!

Ask for Jeff B.! Awesome service and job timing was accurate and communication was great.

I have been using this service center since I bought my vehicle and even after the warranty is up. The service reps were pleasant but I have never experienced such a hard up-sale at this location. I also asked them to check a warning light. I was told it would be part of their regular check-point procedure. The warning light is still on. I will get it taken care of at another shop that is not a dealership.

Working with Daniel and Mikey to lease my 2018 Accord 2.0T Sport was a very fluid and great experience. Initially came in to test drive the car a few months back and was greeted by Amir very nicely and he quickly got me into the car I wanted to drive and explained a bunch of the cool features to me and let me try them out. I was pretty much sold at that point but I wanted to do my due diligence and check out some other cars. Fast forward a few months, I made the decision to go with the accord because it s far superior to anything in its class and has such great ratings but above all it s just a really fun car to drive.

I initiated contact with Daniel over the web and he quickly sent me some of the details for the specific car I wanted over email. At that point I had a pretty good idea what to expect. When I went in to lease the car, I brought a trade in to use as a down payment to lower the monthly lease payments. The car was appraised very quickly and they actually gave me more for the car than I had expected them to which was a pleasant surprise. Daniel was extremely busy with a few other customers but made sure that someone helped me right away. Then I had the pleasure of working with Mikey who was also fantastic. I knew my price point and I asked him for it straight up. It only took him a few short minutes to come back with the price I wanted which was actually quite shocking. I was happy. I asked for a maintenance plan and they added it on for a very reasonable price.

Then it came time to see the actual car before signing the papers. (It was in storage and they had to bring it over. It didn t take long) I had only seen pictures online so I wanted to make sure I was getting what I paid for. When the car arrived I noticed something was off- the rims were different than the ones shown in the picture online. When I inquired about it they said that the picture online was a mistake and the nice black rims I wanted would cost extra... a lot extra. I was kind of disappointed and told them they should still honor the price they gave me because it was their fault that the picture was wrong. While I understand that the upgraded rims cost more, they were the reason that I wanted that particular car from that particular dealership. After some negotiation with Mikey and Daniel, they didn t give them to me for free but they did give me a good discount on them because of the mistake. It probably wasn t their fault that the picture was wrong so I didn t want to be too much of a jerk about it. Faycal, the gentleman in the finance department already had the paperwork ready when I got to that point and I was in and out of his office in less than 20 minutes which was awesome! In the end, they did what they had to do to make me happy, and happy I was... and still am. I got a great deal on an amazing car.

They didn t have the beautiful black aforementioned rims in stock so they had to order them and they arrived within a week.They replaced the rims and let me keep the old ones. Rosalie in the service department was super nice and let me keep the old rims in their warehouse until I could get a bigger car to pick them up. The rims could ve probably fit in the accord s HUGE trunk but the service team didn t want to take a chance with scratching the interior of the car, which I really appreciated. Rosalie was very good at keeping me updated with the status of the work being done and the entire service staff was super professional and extremely nice.

All in all I would say that this is the best car leasing/buying experience that I ever had. Staff was friendly, helpful, fair, honest, transparent and I didn t feel like they were trying to take advantage of me. Usually car salesmen get a bad rap, but these guys break the stereotypes. Honda of Stevens Creek, you guys rock!

It was my first time to stopped by Honda of Stevens Creek for my flat tire. Amazing people and they have inspect my car besides of all tires. Waiting was not bad at all and they have prepared my car for almost one hour with full inspection report.

Thanks Steven for being responsive and providing great service.

Brian Plowman is a true professional! My intention was to shop online for the best offer. I reached out to 6 different dealerships and right off the back Brian's offer was one that I felt comfortable with. While the other dealers I felt were trying to play games with their offers, Brian was straight forward. He was very quick to respond to emails and I never felt that annoying sales pressure. I leased my original car from Stevens Creek Honda and you guys made it easy for me to want to do business with you again. Thank You!

Copy
I have leased cars since 1984 and this is the first time I actually enjoyed working with a dealer to get me the car I wanted. Asad Hanif worked with me and for me to get exactly what I wanted and never pressured me in any way. More importantly, he was responsive to all of my questions in a very matter of fact way, something that as a high-tech exec I really appreciate from those I work with. I actually went to Honda on Capital Expressway and found them to be less than helpful, which is why I turned to Stevens Creek Honda to try and get the lease and car I wanted. I highly recommend Asad Hanif if you go there as he was a straight shooter and in my case, I felt he really worked hard to find the car I wanted and the lease terms that were acceptable to me.

Really great customer service. This was my first visit and everyone I interacted with was extremely nice and did not pressure me into making any decisions. I feel confident the services were worth what I paid and I will be back as a repeat customer.

This was the best car dealer experience I have ever had! I had an early morning appointment so I dropped my car off the night before. I was called first thing in the morning and was told I would have an answer around lunch. By 11:30 I got another phone call saying what needed to be done. My car was finished shortly after lunch. Best customer service!

Honda of Stevens Creek has done all of my service after the initial purchase, which was from a different dealer. I have been delighted with each appointment and with their followup.

I received great, professional service while getting my car fixed for the airbag recall. Everyone was very courteous and made the process easy!

After 10 years, my mother's Honda finally needed a replacement. Honda has always produced reliable cars, and she swears by it. Thus, we stopped by Honda of Stevens Creek to look for another new car for her. The journey however is not that simple, so please bear with me.

Our journey started in the service department as we were still trying to revive our old Honda. We went in originally for an engine light issue, and an especially ambitious new sales associate tried to up-sell us before even solving the root issue (which ended up being an expensive catalytic converter replacement). Kudos to Summer, the Service Department Manager, she listened to our experience and decided to do the right thing by us by removing the excessive up-sell that were irrelevant to our original visit. This showed her strong customer commitment and truly something that all Honda customers would appreciate.

After finding that our old car is beyond normal repair, we worked with Phil Ha, a top sales at this store, to purchase a new Honda. Phil is a seasoned salesman and knows how to treat customers. Of course, we did our homework and came into the shop with ready to go quotes. Phil took good care of everything and ended up helping us close the sales in the day by helping us get the deals we came in to look for. I would highly recommend Phil if you were ever to purchase a Honda at this location as he is truly a customer-obsessive paragon.

After Phil, we met Ahmad Aziz, the Finance Manager of the Honda of Stevens Creek. I have to say Ahmad is one of the funniest finance managers that I have ever met. Don't be fooled though, Ahmad is also quite a good sales himself. Between his cool yet jolly demeanor and also customer-oriented attitude, you cannot help but to get a few additional items. In either case, I felt well taken care of between Phil and Ahmad. Between their two services, I would highly recommend coming to Honda of Stevens Creek to purchase your new car!

PS: Of course in every story, there is always a downside or villain. In this case, unfortunately it is the old car trade-in department. Based on KBB, our car has a range of value that is honored, and just like all other quotes, I have a guaranteed quote online coming in. The old car trade-in department of Honda of Stevens Creek, unfortunately is not as customer-oriented as others, perhaps by nature of their business. They came originally way below the KBB value but ended up giving us the lowest end of KBB after some negotiation. I think you would do best to trade in elsewhere, more fairer places, instead.

My Fit was due for maintenance but also the splash shield underneath the car had come loose. Made an on-line appt and was scheduled for the NEXT DAY! Received excellent service from Advisor Long Tong and was not charged to secure the shield but for maintenance only. Thank you Honda Stevens Creek!

Car buying experience was simple, straight forward, professional, friendly and very pleasant at Honda of Stevens creek.
Hussein is an amazing guy! His down to earth patient and friendly attitude is an asset to the dealership.
Both me and my wife left the place very happy with our new Pilot!
I would recommend this place if anyone is interested in buying a Honda.
Thanks a lot.

Fast friendly service and excellent care taken during Covid !