Reason I had my service done at Stevens Creek of Honda has best rating. And they have proved that they have work (Oil Change) done quickly and around my schedule. Josh was excellent and vehicle was ready to go by Porters as well. Job well done.. appreciate it.
I purchased my CRV used and didn't trust the local dealership where I live. My experience at Honda of Stevens Creek was great. I expect to go back there for future services.
My sales man luis dorantes was great he had my interest in mind helped me find what I wanted at my budget and was patient with me.he is very knowledgeable and also a couple days after the purchase he called me to make sure everything was going good with my car and if I had any questions about anything. Sad to say I cant say the same about my finance person. Will be looking forward to purchasing another car with luis and will surely recommend him to anyone looking to by a car.
Services are fine. I have shuttle bus take me to my company that was nice convenient service.
I interacted primarily with Phil Ha in Internet Sales when researching and purchasing a 2017 CR-V, and my experience was very enjoyable. Everything went smoothly, I got a great price, and communication was top-notch throughout the entire experience. Everyone else I met was friendly, and there wasn't any "funny business" that I found at other dealers. If I ever need to buy a car again I will definitely come back here!
I was very satisfied with the service of the oil change in my accord, while I waited I had a delicious coffee, I was surprised at the short waiting time. Excellent service! !
This will definitely be my workshop for future services that my car needs.
I had a much better experience this time than last time. Summer was very prompt and informative. That s what I expect when I buy a vehicle from a company who s been in this family a long time.
Bought our CRV AWD through Daniel Lee on internet. We live in San Diego, but have very little selection of the AWD CRV's in Southern California. I contacted Daniel a few months ago, told him of our upcoming lease expiration in late July and wanting a CRV at that time. He agreed that it would be best to wait until the time got closer. We were on vacation in early July, when I got a reminder email from Daniel. Was flattered he remembered my request. He offered a great price in the color I wanted. So, we flew up to SJ and bought/picked up the car last Friday. He went through all the new Honda Sensing options and didn't try to pressure me into other extras/options. A thoroughly pleasant experience!
CD was fast and thorough, and things went smoothly throughout. A good job!
It had been a while since my last visit but I'll definitely be back...took my Accord in for an oil change and 22 point inspection and the waiting area blew me away! Big screen TV, large and comfortable chairs, newspapers to read, fabulous coffee machine that brews REAL coffee, mocha, cappucino, etc., and it is GOOD coffee! Then, fresh donuts and danish! Hey, if ya gotta wait for a while, this is the place to wait.! Eber Pacheco was my service consultant and he was very courteous, car was ready in about an hour....a little longer than I'd expected, but as I just said, waiting there was as nice as it could be!
Made an appointment with someone named Steve. I showed up punctually, then waited for 30' but no salesman available, said the reception. I am stunned that they just are just not considerate of customer time.
Amazing customer service and sooo helpful ! Tony helped me find my dream car and made sure eye received everything needed and wanted! So thankful went to this dealership and would absolutely recommend to everyone out there!
Chanel is great! I have had her help me in the past, and I won't hesitate to ask for her in the future. She only recommends what needs to be done.
I purchased Honda CR-V from StevensCreek location. Mr. Asad was very helpful and readily contacted me when the vehicle was available. He is very courteous while showing me the vehicle and made the overall experience very pleasant. I would recommend Honda of Steven's Creek for anyone planning to buy a new vehicle. I appreciate their focus on the customer needs.
Great customer service! Johnny helped me out with all the service related questions and gave good tips!
Every one was very friendly and courtesy ready. Steven was helpful and waiting area comfy. Thanks guys
I have choosen stevenscreek honda for my new 2017 CRV servicing. It was excelent experience and staff is really friendly. I worked with Johnny Nguyen, he really taken care of my concerns and explained me what they did to my vehicle during pickup. It tool little longer time but i am ok since safty is topmost priority.
Warranty recall service was performed in excellent manner while I waited. Thanks for the fine service.
Been coming here the last 2 years to get service and it's always a hassle free and professional experience. I like the nice waiting room with snacks and they even have an area for kids.
Disappointing service. Took over 35 days to repair a hydrogen leak issue (but that isn't the issue itself). The issue is with customer service. Calls aren't returned, which makes it hard to check for updates. Lastly, the thing that really bothered me, is that they returned the car filthy dirty. They returned the car with a layer of dust so thick the car looked more brown than black (which wasn't how they received the car).
So far so good. Leased a 2016 Honda Fit a week ago, and the experience was pretty painless. That said, I was pretty decided when I got there- walked on the lot and knew exactly which car I wanted- so it was pretty easy on their end too. Love my car, they followed up to make sure I was happy.
It has been a while since I purchased a new car so I was a bit apprehensive. But, from the beginning, all of the staff were thoughtful, gracious, friendly. There was no pressure, no hurry. Asking for some help in considering a purchase, I was introduced to Koorosh Shahidzadesh -- a challenging name but a warm personality. In ten minutes he became a good friend. I described the sort of new car I would like, we discussed the features I wanted, he introduced me to some example models, gave me his card. I left with some brochures and Koorosh's phone number. And the next day went back to make a purchase. It took about an hour.
Throughout the process, I was impressed by the thoughtfulness of the support staff, especially the young ladies at the front desk.
It is a good place to buy a new car, the sales guy give you all kinds of information that you need about a car. They help you to find a car that satisfy your need. No confusion on the price and very straightforward.
I have owned several Hondas and have bought them all from Honda of Stevens Creek. I have all my servicing and maintenance done there as well. The reasons are quite simple: Quality cars, excellent service, and friendly people.
Recently purchased a Car at Stevens Creek.Jerry Mohn helped from pre order through delivery in a week time and he was straight forward with pricing and smooth process with no pressure at all.
The service advisors are knowledgeable and the service is prompt. Will definitely come back again!
My rating for this business 5 out of 5, because I am Impressed with car services of Honda of Stevens Creek, It is great dealer at San Jose and I have purchased a used Honda car from this dealer, so my experience are very good with Honda of Stevens Creek, their car pricing and products services are same as they were advertised.
I came to get a oil change because the place I went to said they couldn t get the bolts of my car and I need to go get them changed from the manufacture of my Honda. This place is amazing because they go me in within the hour and out with in 2hrs and they charged $30 less than the other place i was surprised! The dealership is more expensive usually but they hooked me up in record time and for less
I called Honda Stevens Creek on on Saturday afternoon, if they are willing to pick up the car for service from my home and drop back . Initial impression I got was that this scheme was over. However, the service advisor Daniel not only spoke to me so nicely, he came over to pick the car in 10 mins, i mean in 10 mins !! They took the car with all Covid-19 precautions and handled the paperwork , signatures via quick mail/app on the phone. And they delivered the car back in 2 hours flat.
This review is for Pettigrew, Summer.
I visited Honda Stevens Creek service center for tire change & was attended by Pettigrew, Summer. She provided me with feedback on life of other tires & which ones should be replaced to ensure car stability. She ensired a quality & on time work.
Car was serviced in time & I was picked & dropped from service center which saved a lot of time of mine.
I would recommend others to opt for services from this Honda center.
Qadeer, the sales guys is really nice and will try to get you a good deal.
Chad, the general sales manager is a great manager and seems to be a straight shooter.
Amine, one of the sales managers, is innapropriate, a lier, macho, and will try to slide stuff under your nose, BE VERY CAREFUL WHEN DEALING WITH HIM. I personally will not return to Honda of Stevens Creek unless he no longer works there. Everyone else has been great, but in this case, one bad apple DOES spoil the rest. I don t have the space to explain every detail of my experience, in the end I did buy my vehicle here, but only because Qadeer seems like a good guy and deserved my business.
No contact car service. Very safe and efficient. Agent was friendly and explained everything I was paying for. Service was fast and communication was great.
Was in and out in less than an hour and a half for oil change.. Daniel Lopretta was really good service advisor and showed me around the waiting area while my car was being updated.. Happy with my experience
Rule #1: Never take your car to the dealer for repairs, because they will rip you off.
So, the AC on my dad's car stopped working. I took it to the dealer since the car was pretty new (3 years 6 months old, less than 30k miles), I hoped it was under warranty, and my regular mechanic couldn't fix it because it's a newer system and not compatible.
Honda charges $400 just for diagnostic and add freon. My regular mechanic charges $70-80 for that, so it's already 5x the price of an honest mechanic.
After the diagnostic, the compressor needed to be replaced. They claimed that the cause was probably from a previous service, but nobody has ever serviced the AC! The price to fix the AC was $3000. THREE THOUSAND DOLLARS! I can get 10 AC units for my house for that price!
I would have said no and taken it elsewhere, but instead of checking with me (as I had requested) they called my dad, and he authorized the repair.
It took 4 days, with little communication on when it would be done. I did later get the price down to $2500 with an aftermarket compressor, which they didn't offer up front and which they still overcharged me $100 from the price they quoted over the phone.
If that wasn't enough, the "maintenance due soon" light was on when I picked up the car. What mechanic returns a car with more error codes than when it went in???
Lemon cars, complete ripoff, and bad service. Never, ever, ever again.
Awesome service from CD. This is my first service with them and first service in US for that matter. They have a very easy process at least for first timers like me.
I went to the Honda dealer because my CR-V battery was not charging. Fortunately, the battery was still covered under warranty. Service adviser, Johnny not only replaced the bad battery at no charge, but also inspected the tire wear carefully and advised the tread depth to replace the tires for next visit. His focus on the customers' safety and benefits impressed me a lot.
Honda of stevens creek were able to squeeze me in for a non appointment into their tight schedule with those who had appointments. Johnny, was the one who helped me all the way through the process with no hesitation. He was very friendly and kind and told me what type of maintenance my car really needed to avoid problems in the future. Overall, this place is really friendly and love coming here.
I scheduled for software updates after getting a recall. At first I was not on their appointment list somehow, but Bobby just helped me to write down my basic information very quickly and served me as normal appointment. He gave me a call after the complete of software updates. This gave me enough me to arrange my schedule and got back to pick my car right before they closed. It's my first time to do a service and definitely an excellent one! I will come back for maintenance in the near future!
I like the professional treatment that i received and I need to be more intentional about getting all of the details of the vehicle inspection that they did on my Pilot
Recently bought a new CRV at Honda of Stevens Creek. Couldn t be happier. Jimmy Huynh our sales person was great!
I just came in to have my oil changed and the staff was extremely helpful and informative. They also found out that my fluids were due for a change, but weren't pushy about getting the work done.
I ended up getting all the work done anyway, and the mechanics worked really hard to work quickly and get my car finished after i told them I had to leave at a certain time.
Make sure to check their website for coupons!
The waiting room has wifi/great coffee/ and ample seating/tables.
Fantastic customer experience and their service is very good. Specially Dave Thomas did a great job on my Honda Odessey service.Great work all together.
Great customer service! Johnny was very helpful and I am completely satisfied with all aspects.
I had issues with my 2008 Honda Civic. I have never had to get my car towed before nor have I ever gone into a car dealership to get a car fixed. Johnny talked me through everything and really helped me out. He was waiting for me as soon as I arrived to the dealership and helped me every step of the way. He told me that there were issues with my coil and axel. He also notified me through each process of getting my car fixed and the cost for each. Thank you!
Excellent service. Thanks to all the staff of Honda of Stevens Creek.
Brought my car in to have airbag inflator replaced under recall. Asked the service rep to please check and inflate the tire pressure because the indicator came on that morning. He said they always do that by default. When I picked up the car the indicator was still on so I went back to the office to tell the service rep. He said I need to drive for a while for it to reset. I got home and it was still on. I checked and found the pressure on all 4 tires very low. After I inflated them the indicator went off.
A day earlier I brought my Acura to the Auto Nation Acura dealer across the street for a recall and similar thing happened where they didn't do what they said they would do when I asked.
Had a good experience with the first oil change for my year old Honda CRV and a software recall recently.
Mr. Johnny Lam has done an excellent job to serve myself and Honda Pilot so I will definitely do it again with him.
Great service and great price! We bought 6th Honda here at Stevens Creek Honda.
Long wait times. Services not great. After getting car serviced, car still had issues
Brian, Johnson, and another guy who I didn't get his name, were extremely helpful and went out of their way to push my car into the garage, jack it up and tap the starter to get the engine to start. They managed to get my car to start and I was able to drive it without having it towed! They were sweating trying to move my car and took time out of what they were doing to help me out, can't explain how much I truly appreciated it! The nicest guys because of them I will be coming back to this Honda dealership.
Also, Juan was helpful in saving me money with the diagnostic testing.
Purchasing a car from Honda of Stevens creek was a very pleasant experience. I would like to commend mr Phillip Ha for his expertise in handling this transaction. He was unfailingly polite, very competent and extremely pleasant throughout. He explained the complex electronics with amazingly clarity. Thank you for his service.
I had great support from Joshua, Honda of Stevens Creek!
William has been very helpful! We got the best deal and William answered all our questions. I would recommend Honda of Stevens creek to every one!
Got my car here. Awesome place. I don't know whether all the dealers are good but the person who was helping me was really good.
Dave Thomas... nice and personable. He's a keeper. As for the service department as a whole, the jury is still out. Ask me again after my next encounter with them.
I do NOT get to represent one thing to my clients and then do another, or take shortcuts that benefit me... I have reason to believe that they were not completely honest with me. If the same happens the next time I go in for scheduled service, I won't waste my time with this survey. As one with a solid 20 years of Internet research experience, I wI'll locate the regional and divisional heads of Honda USA Service and address my concerns directly to them.
Thanks,
L. Brian Gilmore
Great and Hassle free customer service. Good inventory, One of the best price among the dealerships in South Bay.
Very good customer service and got a very good price as compared to other dealers in the area. Ray sadeih was our sales consultant, friendly and polite.
Excellent speedy service, and the price cant be beat. It the next best thing to having your new car delivered to your door. Daniel is a caring, knowledgable, and efficient salesperson, and Amin made the entire transaction smooth as silk.
I recently went in for oil change for my 2010 Honda Accord
Good: nice confortablet waiting area, does a good job on service
Bad: prices are high. I have also notice a recent push for optional services with dubious benefit such as zMax Micro Lubriant, and brake fluid flush. I refused zMax but agreed to $180 brake fluid flush after they suggested it along with brake pad change. I googled afterward and found it is not needed.
I took my car and Summer helped me. She is very proactive and call me when the car is ready. I definitely take my car to her for my next visit
Had an appointment, came 15 min ahead and there were way more cars than they could service. Appointment system is useless. Everyone in the line had an appointment, would have to wait for like 3-4 hours to get a service.
Just had an oil change here. Glenn Lunas was my technician. I was happy about the visit; the service there was more than awesome. The entire service time was ~1 hr.
I recently purchased a 2018 Honda Civic from Honda of Stevens Creek. I had previously been dealing with three other Bay area Honda dealers in an effort to secure this car. As soon as I found Honda of Stevens Creek, the deal came together quickly and at a reasonable price. I suggest that you start with them first. I wish I had!
I am very happy with the service here. The service adviser 'Summer' helped as well and I am glad that I have been working with her each time when I go there. Overall, it was very good experience there.'
Quick service, exceeded 2hr delivery service target
Went in for brakes, and Adrian gave me great service and I was out in an 1hr and 30min. Surprisingly their pricing was better than any other shop out there, including privately owned shops. I will be taking my car back for service again.
The Service Team at Honda Stevens Creek is fantastic! Every single time I have brought my Fit in they have been quick, thorough and honest and have always done a great job! I wouldn't take my Honda to any other location.
Just bought a Honda Accord and I love it.Faycel and the rest of the staff are amazing. I won't buy a car anywhere else.
Have been servicing my cars with them for more than 13 years now. By far the easiest staff to work, delivering great service, on time.
Johnny N. was really helpful and made sure I was up to date on what was going on with my Pilot. Setting up appointments online is easy, and drop off usually take a few minutes. I was able to pick up my car after hours with the receptionist, so it's great that there's flexibility to accommodate people who can't get there during the day.
First time here to get my car serviced. Long was courteous and very helpful. My car still needs a few more things done but I will definitely schedule my next appt with Long. Thank you!
Went to Honda after going to AutoNation in Fremont. Honda of Stevens Creek gave me a way better deal than Fremont was giving. Will Mosco my sales rep was easy to work with and made the whole process a breeze. After getting my car - they also worked with me and provided great customer service in getting my second key fob. I appreciate the service they provided me. Happy with my new Honda Pilot. Thanks - Jack
I had problem with Acura dealer ship because the general manager tried to overcharge me so took my car to the Honda of Stevens Creek and I'm very happy with them, absolutely will go back there again
I went there for my car service. It's a nice place where the technician suggests you certain things you need to get done, only once they verify you need them. You can also work while you are there. Only problem is they don't have charging ports in the waiting area. It would be nice if they provide a few. Also, I felt the prices are slightly higher.
Very efficient service operations. Got done quickly. I went for a B1 service which costed me twice as much. I told them i only wanted the oil change but eventually had to select from the 3 plans they showed me which i thought were overpriced.
My first service on my new CRV was just an oil change and inspection and from the moment I pulled in to the service bay to the moment I left it was a first class experience! Everyone I encountered was courteous, friendly, knowledgeable and professional. Hopefully future services will just as exceptional. Love my Honda and Honda Stevens Creek! Thanks for caring about your customers.
Excellent service knowledge comfortable surroundings felt like they were being honest job well done
Excellent experience with Stevens creek Honda. Friendly staff and they valued our time.
hondaofstevenscreek.com
