Stevens Creek Honda Reviews

Come here if you want to be taken advantage of. The salesman Ramon was probably the slimiest, scammiest person I ve ever met. The first thing he says to me is I m not here to take advantage of you and then proceeds to list a ton of BS inception fees that I immediately had to ASK to get waved. He planned to make thousands of dollars in commission off me and kept saying out loud what a good deal I was getting and how honest he was. He makes his living off upcharging and essentially scamming customers expecting to get treated properly at a dealership.

I DO NOT trust this dealership. I was treated respectfully and offered a great price at Larry Hopkins in Sunnyvale. Go with them instead.

The prices were competitive and the salesmen were fairly nice, but they need to get their act together. We had to come back twice due to their own paperwork screwups, and every time we had to wait forever. I'm currently writing this review from the dealership, I've been waiting for more than one hour and have nothing else to do... Mind you this is after we told them we would be here at this time to pick up the updated documents. They also sent us a recall letter and when I called back to figure out what it was about, it was another mistake and there were no active recalls for my model.

Good experience to get a new car. Phil Ha gave a good price and fast service.

I bought a Honda Civic Touring 2017 from Daniel Lee at Stevens Creek. The entire staff was extremely helpful even on a day where it looked like they were very busy. I never felt like I was cheated or hard pressured into buying something I did not want. Mr.Lee is your go to dealer at Stevens Creek if you speak Korean or even just want an exceptional experience. I would recommend to any of my friends or family to come here for all their honda needs and I hope that anyone else's experience was as great as mine.

I bought a used car for my mom and closed the deal right on that day. The process was easier and faster than I thought. The salesman did not pressure me and I came back after looking at various other dealerships. The deal was closed quickly because I knew exactly what I wanted, and there were none of the "I got to talk to my boss" stuff. The "sonic price" was fair and reasonable, and the cars had Carfax reports with clear details. The salesman followed through and even washed the car himself to take delivery the same day. At the end we drove the car out of the lot the same day. The finance person was not as friendly, but it was a brief moment. Overall, this was a very positive experience.

I only there to get an oil change but the associate that assisted me, Eber(?) was kind and courteous when he came out to greet me. So far the experience with them has been great.

Stopped by just to look around and ended up leaving with a brand new 2020 odyssey. Phil Ha definitely took care of my family and I and helped me trade in my vehicle that I was financing through Honda already. He gave me a great deal and everything was seamless thank you for the great service Phil!!!!

Brought our Honda Accord in for a air bag recall and it was an excellent experience. Really nice people and did the work well and fast.

will never come again! No personal pick up, no car wash. They asked you to change quite a lot of things even before a through check! The WORST thing is, they diagnose wrong, asked me to change battery while in another Honda shop, they found it is in good condition...Why can t I give them 0?

Excellent service. Came to pick up my car even though we were just outside of the pick up radius. Quick turnaround. Perfect handoff.

I had a recall (airbag) on my vehicle that was completed on a Friday. After the adjustment my horn started going off by itself. Although it was inconvenient the reality is that these things happen. When I showed up on Monday they originally told me they didn't have space in their schedule for any cars without appointments. After explaining what was happening as a result of the recall work (and the fact that I didn't want a demon possessed car honking all the way to San Francisco for my birthday dinner) they went ahead and had someone take a look at it.

I did work in the lobby until it was finished and after a couple of hours it was perfect again. Rick, Chanel, and Jeanette are lovely people to work with at Stevens Creek Honda. This place is busy but if you ask them to work with you I think they are very fair and accommodating.

The service department at Stevens Creek Honda is the best!...Summer deserves a raise as she is always spot on with her commitments and estimates!

It was my first visit at getting my car serviced at Honda Stevens Creek. Glen Lunas is a great service advisor. He is a kind & attentive person, who explained things to me in simple terms. My car was ready under the estimated wait time. Glen communicated with me during the time my car was being worked on. I felt valued as a customer and confident driving a safe car.

The person who accept my car for servicing is Johnny Lam .he told me to wait for 2hrs so we went to lobby area and drink coffee. Very comfy to stay and wait. The ambiance is good. My car finish at 2hrs. I am driving my car good. Thank you Honda keep up the good service.

Daniel Lopretta did a great job for us.

Got in and out of dealership after service was easily done with care from them regarding Covet 19

I was extremely unhappy with the service department at Honda of Stevens Creek and Honda in general. My 2003 Honda Accord had a transmission failure at 118,000 which is way too early for a Honda. I found out that the Accord had a recall issued for this exact same problem. I called Honda and was told to tow the car to a dealership have them do a $150 diagnosis and then ask for a second recall request. When I had my car towed to the dealership the guy who was greeting people was extremely rude and not helpful, at first he ignored me so I went inside where I was told by an advisor who was not busy to wait and someone would be with me. I then went back outside where the first guy basically threw an envelope at me and told me to fill it out. Later that afternoon Dave (Service Dept. Manager) called me and said "there was never a recall on the car." He wanted to give me a quote on a new transmission. Really? The recall is all over the internet, needless to say Honda did not cover the transmission and the dealership charged me 150 to tell me what I already knew. I ended up taking it to Mike's Transmission who has a great reputation and rebuilt my transmission for $3,400. Way less then Honda but still I should not have had to pay this at all. I do not recommend Honda of Stevens Creek they simply want to make money off of you. I will be taking Honda to court and will never buy a Honda again!

I made an appointment with Honda of Stevens Creek. It was very ridiculous that they charged me $88 for the oil charge. I checked the receipt and the oil charge includes tire orientation which should not be included at all. This is obviously racial discrimination and also gender discrimination. They might think Asian women are stupid and so they can be very easily hoaxed.

My Experience At The Honda Dealership
In Santa Clara On Thursday April 27, 2017
At Around 4:00 P.M. In The Afternoon
A Fantastic Outstanding Great Experience
With Very Fast And Friendly
Customer Service While Waiting For My
Car Honda Civic 2016 To Do Oil Change
And Rotate Tires. I Would Definitely
Recommend Other Customer's To
Bring Their Car's To This Dealership.

Efficient and good car service experience. Staff is courteous and quick. Waiting area is well maintained with Wifi availability. Was surprised to see muffins etc for the breakfast.

We had a bad battery issue and cannot speak enough of the way Rick took care of it. He was at the top of things to get it done right. He checked the alternator, made sure nothing else was wrong with the car and only when he was satisfied thoroughly, handed over the car to us. It was truly 5 star service provided by Rick and team. Will continue to be Honda of Stevens creek customers for the invaluable service they provide!

Great service, good Covid protocols in place, could work on pricing.

I bought the Odyssey this weekend at Honda of Stevens Creek and the whole experience was awesome. Sonic pricing took the hassle out by great price before you even step in to the dealership. Special thanks to Antonio and Ali who were super helpful through out! Recommend it greatly!!!

I have a very pleasant experience with one of the social media specialist, Maureen Tanael. She is such a nice girl. She will do her best to assist you even though it is not her job. For sure I will go back to her if I need any assistance from Steven Creek Honda. She is a big help.

The service was well friendly staff trying to get me satisfied and the time I waited was incredible very quick overall outstanding.

Purchasing process for my new Pilot was very easy with Phil Ha, the internet sales consultant at Honda of Stevens Creek. He gave me the best price (first time around) compared to all the dealers I have contacted. It was worth my drive from Sacramento to San Jose. He was honest, dependable, customer friendly, patient, and was not pushy with the sale or any selling of accessories if we didn't want them. He also made my trade in very easy! I would highly recommend him to anyone who is looking for a new car.

This was my first servicing here in Bay Area after moving to CA. I went for oil change. My overall experience was very good. The price is reasonable. The amenities in waiting room is good. It took a little more than an hour. They are professional and friendly. I will certainly go there in the future.

Chanel was helpful and informative. I would recommend the Stevens Creek Honda staff to any Honda owner. My car runs great.

Good experience. Joshua was pleasant to talk to and on top of the servicing . Everything went smoothly.

Wonderful place, friendly, professional and helpful people there !
One night on January my battery suddenly ran out of power, a staff of a Cantonese surname helped me recharged my car, and also checked my battery , then suggested me to replace it. I wasn't charged one cent ! I deeply appreciate it. However, the next day San Leandro Honda told me nothing wrong with my battery until one week later my car was dead inside my yard!
Last Saturday I was to have a B1 maintenance, as warned by my car, and the quotation was only $127!
On the contrast, I have done at least on B1 maintenance in San Leandro Honda and was charged $ 375. From the bill I also noticed San Leandro Honda staffs put small amounts in spare parts and consumables, whereas large amounts in labor fee.
Quotation of same maintenance from Stevens Creek Honda was almost a third of the one from San Leandro Honda!
What's more. the Stevens Creek Honda staff suggested me to do an A1 maintenance instead of a B1, since my car was still new, and finally I just paid $88!

David is wonderful and always does his best to make my experience at Honda smooth and simple. His customer service skills are exceptional, and the location is very easily accessible.

Quick and excellent service. I received recommendations to improve the use of the car and my questions were reviewed and answered accordingly

I have been using the service for the past 3 years because I bought the car from them. Wonderful management over there and I appreciate their offer of pick up and drop off while your vehicle is in service. I bought the car from this dealership so I keep going back to them because they know my account well.

We bought this Saturday Toyota Highlander. We are very very satisfied with the consulting of Ali F. He was very professional and honest. He made a good case for buying this car, otherwise we wanted to have a look in another car store for another car. I hope the manager of Honda can appreciate how customer oriented is/was Ali. We say thank you ALI for your job. We appreciate your effort.

I like it because they atend good and tode was great

I am very disappointed with the unprofessionalism of the people here. They don't give value for your time.

Their reception is good. They explained the work , they were going to take care and an estimate.

Had a pleasant experience buying a new Honda Civic. The entire process was quite transparent and the staff members were courteous & very welcoming. Would recommend.

Doris provided professional service. It was my first time there. But I will do the service for my car there every time!

Great Services, I was looking for car dealer at San Jose and went many dealers but finally found Honda of Stevens Creek of San Jose and I purchased a Honda car from them with great pricing and my experience was very good with them, I suggest this dealer because its car pricing are very reasonable. I give my rating for this dealer 5 out 5.

An excellent experience, I would definitely recommend their service

I took my car in for it's 100,000 mile check up. Francis Le made the process very simple for me. I also had to have my passenger airbag replaced on recall. The replacement of the airbag is very time consuming. They arranged for me to have a rental car at there expense for the duration. It was quite painless. I know that my car is in excellent shape.

This was my first time here to try their service. Service manager was Long Tong on 10/22/2018. Had for oil change service and suggested to replace brake fluid. Told him would do it later. Oil change took 1.5 hour although I did scheduled appointment. I called back service department to check the procedures for brake fluid replacement and they transferred me to Long Tong. He did not pick up so I left message to call me back questions on procedures of brake fluid replacement. BUT NEVER CALL BACK. IS IT GREAT CUSTOMER SERVICE? Employees seemed not friendly. Management should couch them. Good that Management followed up how their employees are doing.

Phil Ha, a sales consultant at Honda of Stevens Creek, is very professional and courtesy. He knows everything about all the honda cars. I got lots of valuable advices from him while I purchased a 2018 Odyssey Elite! Good experience with Honda of Stevens Creek.

The service was good but the process took all day. Irrespective of the appointment there was a huge wait time.

Super knowledgeable and helpful. A made my day experience. Thanks!

Honda of Stevens Creek has one of the better service departments in the area.
They are courteous and provide very good service. I have been taking my Honda minivan for several years for regular checkups and service tuneup and I have not had a chance to complain to anyone.

Quick and easy , they were able to accommodate me on last minute , service consultant "Jeanette" explained the problem in detail and took care all repairs and recall of my car. I really liked their service ! thanks

These guys rock. Excellent service. Busting the myth of " conventional car salesman"
Everybody was so helpful and made me feel at home. Especially Asad Hanif, whose guidance, knowledge and highly professional approach made me decide on my new Civic 2016, without thinking twice. Also, Amine was most helpful. I would give them 10 /10.
Recommending Honda Stevens Creek to all my friends and family.

Their Service Manager, Rick Pimentel, TWICE came to our rescue. He went beyond the regular call of duty and got us on our way both times in a hurry and no inconvenience !
Thank you very much. We love our new Honda Pilot and would recommend Honda and their service to anyone !
Chris & Joyce

I've been coming to the Stevens Creek Honda service department for five years now and every time, they have been great! This time I worked with Dave and he was awesome! He gave me my options, explained with each thing was for, when I need to get it, etc. I even talked to him about the process of trading in my car. I like Dave!

These floks do it right!! Second car we have bought from them in 3 years. The first one was on our own using the Internet for pricing. This one I happened to have a hook up from my old friend that runs Sonic Automotive E-Commerce division. Guess what? we had the same exact experience both times. That just goes to show you, you can count on a great deal and buying experience. Even if you don't know the MAN. Trust me they are doing business the right way. Ask for Brookw or Heath and tell them Ed Bols sent you. You will never buy another Honda ANYWHERE ELSE!!
Ed Bols

Excellent service and the staff was really helpful.

Phil was very friendly and honest to provide options I can pursue to lease a car. He also tried to give me a good deal. The deal he suggested was the best deal so I am very satisfied. Thank you, Phil.

I had an awesome experience at Honda of Stevens Creek. Juan was very clear and crisp in his conversation and my vehicle was delivered at the promised time.

My experience with the advisor Summer was great. She was very friendly and helpful with my questions. I was disappointed with the person who gave out numbers when I first arrived. He didn't acknowledge me and when another vehicle pulled up behind me, he went straight to that vehicle to give out a new number. I had to go up to him to ask if I was supposed to get a number too. He then asked if I had an appointment assuming that I didn't. I did have an appointment that day and was 15 mins early. Even if I didn't have an appointment, I don't think I should've been ignored. I don't think any customer should be treated this way.

I am editing my review after my second visit to the place. These people are very concerned and serious about their quality of service and that's the best thing as a customer I liked. They care so much about what customer thinks.

I visited Honda for my service, advisor asked me to change my tires. I got wrong opinion about my tires from other store when I went there to change my tires and that made me write a bad review. Upon receiving bad review, Service manager called me to check what went wrong. He examined and checked my tires, he showed me the problem as well and tires definitely need a replacement, so the advisor was correct in my first visit.

After my second visit, I would definitely come back, thank you.

Great experience and even gave me a discount by Chanel! FAST and EASY!

Great experience! Super fast, explained everything and it was affordable.

I entered without an appointment and had the pleasure to talk to Joshua Liaw. He was professional and told me what I needed to be done with my car. I originally came in for just an oil change but said I was due for transmission fluid. Very informative and got me out of there real quick. Would go back again for my next service!

Everything was done on time, my service rep explained all the necessary maintenance due and gave a discount in end.

At first I thought Stevens Creek was my answer from the Capitol location. They actually helped with the ongoing issues I've had since I bought the car in 2013. However it seems like its impossible to reach the service advisor on a most days -1 star. Even if you leave a voicemail or email they do not seem to find it important to update you or reply on the status of the car. I understand they have other customers coming in but to say yes I received your email, but there was no movement until you call in is unacceptable -1 star. After a detail I was told of new issue of paint cracking, instead of calling in the service advisor emails body shop and CCs me, this leads to no response from body shop Honda partners with and I'm left wondering what I'm to do the following week for school and work and what the status even is. I can figure out a solution for getting around but common sense would dictate that a phone call is the best way to get results. I will have to wait until Monday since the shop is closed Sunday which the advisor knew, once again making me feel as if once the car is there they don't want to talk to you until its done. Hope after this there are no more problems with paint and transmission on a car I bought new, that way I don't having to visit any of the Honda locations.

They offered me very good price. My sales consultant Mike Djahra is very nice and professional. He went through all features of my car before I drove it home.

Juan was great...very focused on customer satisfaction

We had an amazing experience at this dealership, Our sales guy Ramon was extremely helpful and very upfront and honest about everything. He did a great job making sure we were taken care of and that we got exactly what we wanted. We also had a very happy and pleasant experience in finance with Stephanie, she was great and also very honest and helpful and made sure to explain every detail which we were very grateful for. We are more than pleased.

The service is fine. It seems it can take a while for someone to start the ball rolling. Why do they need one person just to come over and put a number on the windshield only to tell you to wait some more? I suppose it helps triage, but it seems like extra people milling around who can't really do anything.
Also, why do I have to rate and review every interaction? I know it's a modern phenomenon, but service should always be good. Why do we have to be hassled to do a review for a minimal interaction where nothing exceptional either way occurred? You should understand that we consider things are fine if we don't take the initiative to comment or complain about something. Isn't that good enough?

Very professional. I met with Mr Mark Wright, had my test drive and made a purchase. Time efficiency and their professional approach made me very happy. Highly recommended!

Eber Pacheco was my assigned Honda Service Consultant. He was personable and knowledgeable. People like him are what keep me loyal to the dealership where I purchased my vehicle.

Travis took personal care of us. We had a lot of issues with the CRV and he always kept us up to date on the progress. We felt in the loop and well cared for!

I purchased a new Odyssey from Stevens Creek Honda, this is the 4th Honda I have purchased there. We have had all services don't there over the years with no complaints.
Our sales person, Mark Wright, was the best. He took the time before and after the sale to thoroughly explain all features even demonstrating then to us. Thanks Mark.

Nice place, bought my new 2013 Civic, a best deal into my budget

they hope u great personal services and good prices in new cars i give then *****

I had an awesome experience buying my CR-V. I walked in and met Samir(Sam). He showed me everything without pressure. I went on a test drive. He gave me a real good price. I did not have to bargain. Same experience with financing. Their general manager came and talked to me and apologized for the wait.
Manish

First time service for 5K. Excellent service. Quick and convenient online appointment scheduling.

Facility is clean and space. Staffs are very friendly. Waiting area contains kids zone. They provided pastry in the morning and hot drink all day long. They recently add work stations with comfortable chairs and charge stations based on the customer's feedback. Finally see a dealer takes customer's input seriously. 5 stars.

The staff was very friendly and helpful, and the salesperson was able to really get across information about different cars. Overall, great experience!

I had a great experience from beginning to end with Sales(Abdel) & Finance manager

I live about 5 mins from a Honda dealership, but I decided to go to this one instead. It was one of the best decisions I've made! All of the people who I spoke with or who saw me had asked if I'd been helped yet or they appreciated my patience. The person who helped me with the paperwork made sure that we stayed 6 feet apart and was very careful about not spreading any germs. They did superior work on my car. Replacing my defective airbag, filling my tires with air, and a few other touch ups to ensure my safety while operating this vehicle. Thank you to everyone at Stevens Creek Honda! You are all superstars!

Test drove compact SUVs from several dealers before deciding to go with the Honda. Scott Lien was an awesome sales associate and helped me find the perfect model for my needs. It was also a clearance item so we got it for a steal. The finance department was also great in working with me to pay without financing and didn't push various features after I politely declined. I hope the next time I buy a car goes as well as this one did!

David is a good sales
He is very patiently introduced a variety of Honda cars, ....
I got a 2016 H-RV,

Thanks
Jimmy

Good and fast service. Professional and friendly people.