Truly amazing. He told me it would take 5 mins. I walked outside ready for my uber. 2 seconds late, I get a text saying everything was done. Fantastic service. I am now a loyal customer to this service center if this is the service provided! I couldn't be happier.
The people that work here are very professional and friendly. I was helped by Daniel in the service department and he was very helpful :)
We came to replace the tires before my daughter make a long trip. This is for her 2009 civic. The representative, Travis, is very knowlegable and kind to explain some details about tire wearing patterns.
We learned a lot from him and also appreciated the quick and easy oil change service. A nice timely coupon also saved us some. Like it and sure we will come back.
Service department is doing great job in terms of customer service.
Steve Munoz was excellent. He made sure my car was good and ready to go. I felt that I was in good hands from start to finish and I would recommend him to any incoming customer.
Car salesmen can be the worst, pressuring you to buy more than you need and sooner than you are ready. A lot of the times, you first walk into a car dealership to simply take a look around, yet there's that person that won't show you unless you give them your word that you are ready to buy that day. Rich C. wasn't like that at all and was awesome- he showed me around, telling me facts and features about the cars I was looking at, without any pressure. I came and went over the span of a few days before deciding on exactly what I wanted. He didn't try to talk me into buying anything I didn't want, he didn't try to sneak any additional costs onto my car without my knowing and was very transparent. I had a great experience with him, specifically, and was able to get what I wanted with confidence.
Going to sign the papers, Sid made the process very quick, explained everything in terms I could understand, and was very pleasant.
As an inexperienced car buyer, as most people are, nothing will ever change my mind about how car dealerships suck, even though I understand why the salesmen are being so pushy. Rich and Sid are exceptions and I would recommend going to them.
Great pricing and deals. Their finance department gave us a good deal. Car delivered in excellent condition.
We had a transmission problem with our '15 Accord EX-L. (Slipping) I told Travis @ SC Honda it was intermittent. He said he'd put one of his best techs on it. Sure enough, they were able to duplicate it. Thank god, cause you know it could have been " nope, nothing wrong". After they contacted HondaNA, and tranny was still under warranty, they replaced it - NC! Now that's what I call customer service! Thanks guys! Will speak highly of everyone at Stevens Creek Honda service department.
I've purchased my Honda SUV's at Honda of Stevens Creek. I've had them exclusively serviced at Honda of Stevens Creek because they provide real value for the money spent. I will continue to purchase Hondas and have them serviced at HSC.
Was on the market for a couple weeks, and Abdel was able to help me find the right car (Insight), introducing to different options via email and helping me in person. Really good and positive attitude, helped me find the right trim, right color, and helped me do a couple test drives right then and there, no wait.
Took my 2018 CR-V to Honda of Stevens Creek this morning to have the bottom engine shield repaired; came loose. Was able to check in quickly. In less than an hour, got a text the car was ready. Perfect!
Had a great experience. Least amount of time it ever took to purchase a vehicle. Done in less than two hours. Your salesman was a delight. Very personable, knowledgeable and patient
This post is late. We were here for a car service on September 10th. It was a busy Saturday, but Dave from services was very helpful, informative, and quick. He was very accommodating and answered all our questions. He had a great customer service attitude! Thank you Dave!
I've had a relationship with this dealership for over 2 years. Nick Doshi (Sales) sold me my Honda Accord 2014, Summer Pettigrew has helped with servicing the vehicle. They have both been excellent. They've taken time to explain things thoroughly , provided me with honest assessments of the work I should get done, and have gone out of their way to provide fantastic customer service. Personalised service at Competitive rates. What's not to like? ;-)
My wife and I have been to Honda of Stevens Creek for many years. We had my cars serviced there. The people in the service department are nice and friendly. My recent experience with the service adviser Chanel Arreola was terrific. She was very helpful and professional.
The service rep and mechanic were very efficient and honest. Great working experience.
Steven took care of my car service and he explained me details of service and is also on time with schedule.
Don't trust the reviews, there are much better Honda dealerships out there.
Thank you . Walked in at 7am without appt and got my car fixed for an annoying sound near the suspension. It did not cost me much as they found the root cause and fixed it.
Koorosh took care of everything. He was also low stress and didn t pressure me into buying. Great experience. I will send friends and return for my future car needs. Thank you!
I ve been shopping for a used car for a while now and found a Honda Accord LX at Honda of Stevens Creek that I liked. I worked with Ali Fereydoon in sales who made the whole experience feel seamless. I never felt any pressure and Ali disclosed all the information upfront, he showed us prices with the security package and without and didn t add any additional costs without us knowing. I really appreciated how this process was stress free.
I m knocking a star off because the finance guy tried to use scare tactics to get us to purchase their 5 year bumper to bumper warranty. Saying things like you re making a mistake my sister s car is in the shop every weekend, good luck. It was rude and unnecessary I wished he had just respected our decision when we had said no.
Ali is the one that earned the four stars for the dealership if it wasn t for him I would have left.
Came in on a walk-in basis for 8,000 checkup and oil change/tire rotation. I was directed to a lane and waited only a few minutes before Steven, a service representative, talked with me about what I needed to have done. He gave a time estimate of 90 minutes. I waited and the car was ready in 90 minutes. I am very satisfied with the courtesy, professionalism, and service that Honda gave me.
EDIT:
After posting my review and heading to pick up my car, I found that they changed my rotors, pads, windshield wipers and aligned the car all for free. I was totally surprised, I should have paid more than 700$ and they did it for free. This is a thank you note for Honda Stevens Creek.
We purchased a used Subaru Outback 3.6 Limited(Lots of 2.5 available, not many 6 cylinder).We live in Reno and have been searching for the right car on all the internet sites. The price was reasonable based on all the comparisons I had done online, they are no haggle on used cars. We scheduled an appointment and also confirmed that they could do an out of state sale. We got there first thing in the morning and they had the car ready to go, proceeded to take a thorough test drive. We had a trade in that still had a loan on it. It took them about 30 minutes to evaluate our car and come up with the trade in value. It was lower than I expected and we negotiated on the trade in, got a little more but still not what I was expecting.
One of the plusses was their quote sheet very straight forward and easy to read. This is the first time we have ever had a trade in. We almost bought a car in Reno and their paperwork was like try to read your cell phone bill. We decided to leave to discuss what we wanted to do without the pressure of sitting in the dealership, I was surprised that they let us take their quote with us.
They prepared all the paperwork and then we met with the finance manager, he was was straight forward and efficient. It's their job to try and upsell all the add on's like extended warranties, he presented these but definitely was not pushy.
All in all it was a pretty painless experience.
Thanks Naresh Doshi for getting me processed and out the door with my new car in record time!
I wanted to buy a second hand car for my mother. I had many options but trusting any one of them seemed very difficult for me. One day I got to know about this dealer Through one of my cousins and I could probably say that these guys got my trust on their deals and I gifted a new car to my mother. The smile on her face was priceless. Thank you so much!!
I am a software engineer and not a avid car fan. I used to rely on stevenscreek honda for all my car buying/service and I was extrememly happy with them till my last visit. Recently I noticed some change in their attitude which is not on the betterside. My last visit I changed the brakes and they did not even inflate the tyres properly. The next day my tyre pressure light came on. I took the car to their service dept. They wanted me to book a appointment. Like a fool I asked can you do it atleast tomorrow. I can not keep driving with the warning sign on. That is why. (I spent $1000 on my brakes and whatever service including oil change.) They said the nearest appointment is 4 days away. I took the car to jiffy lube. 2 minutes to inflate the tyres and the warning light is gone. Going to rely on jiffy lube from now on.
The place was really nice with really awesome employees. Especially Jimmy and Johnny!
Overall experience from beginning to end is great, and my sales person Ramon was easy to work with.
I currently live roughly 2.5 hours away from this dealer. So traveling the distance would be crucial to anyone, especially with the reputation that car dealers have with just wasting your time.. This was not the case with Honda Stevens Creek. My sales guy Daniel was great and communication was key being that I was so far away. Dan meet my expectations. I ran into a road block while trying to get my vehicle. But LeRoy worked his magic to make the process as smooth as can be. Carolina & Neng where exception Finance associates. If your skeptical about car dealers or you just want to go to carmax because you hear the process is sooooo easy. Give this dealership a try. In my opinion you wont be disappointed. Thanks Honda Stevens Creek
It was a good service appointment. Came in for a Honda airbag recall. They told me ahead of time that it would be an all-day process so I could plan around it. Francis (my service person) was very accommodating with my schedule as well. They even checked my tire pressure and adjusted it.
Phil Ha is very proactive, polite and knowledgeable, it has been a pleasure working with him, he is very patient and detailed explaining the new features of Clarity, we like the whole buying process. Will highly recommend Phil, a 5 star fleet manager.
Besides the finance manager Phillip Nguyen is also a great person to work with, he is very courteous, swiftly and considerate. I am impressed with their services.
Great service with the service advisor Johnny Lam. He was very informative and quick. Did a great job especially when it looked like they were swamped with a lot of cars. They came out and apologized for the wait time and gave us approximates for our service. Great communication!
This is another review: I went to Honda yesterday(9.17.2020) for a oil change and tune up. Johnny Lam was very friendly, informative and fast. It took them less than an hour to service my car. Thank you for great service!
Really great with customer service. Jose our salesman was really great. As soon as we walked in there he approached us and help us until we drove out in our new Honda Accord.
Decent experience. They have a large amount of parking, but the staff could be a little more attentive. It took quite a bit of time to get ahold of a staff member. However, I understand that it is COVID 19 season, so it's probably taking longer to interact with customers.
The vehicle purchase was a no hassle experience. Friendly staff.
Great service. I booked the appointment online for regular maintenance of the car. They were courteous and efficient in get the car ready.
I was able to meet with my sales rep. ( Ernesto) He was very knowledgeable, helpful, and helped answer all of my questions. as well as expedite my requests, I was able to find a car I liked and get a test drive in the same afternoon.
After doing a bit more research a few days later, I came in to lease the vehicle, and I stumbled across a new vehicle with more upscale features, and the exact color I wanted, which better fit my personal requirements... and I ended up purchasing it, instead of Leasing it.
The entire team at Honda did a spectacular taking care of me, and made sure I had everything I need. This is my second vehicle that I have purchased with this dealer, and I would not dream of going any where else.
Thank you to your entire staff for a job well done!
After discussing the problem with the car, the service manage suggested a series of steps that could be taken. The way he describe the steps they went from least expensive and easiest to do to the most expensive and hardest to do. It was nice to see him lay out a path for resolving the problem. In this case, the problem was discovered during the first step, which was the cheapest.
His suggestions were well layed out and communicated clearly.
Good service. Promptly replaced my faulty battery and waived labor charges. Was done with battery inspection and replacement very quickly. Thank you.
Jeanette helped me with servicing of my crv. It was an excellent experience. Will go there again.
I bought New Honda CR-V 2016 this week and very happy with all the help provided by Mark (An internet Sales Manager at Honda of Steven Creek). He treated very nicely and within a hour completed all the paper work and i got the CR-V keys.
Other people (Fin Managers) all also nice and I am really happy with their services.
thank you.
Soni
Excellent customer service! A very good car buying experience!
Service staff was great in accommodating requests and providing guidance.
The Sales Manager Di Manager do great customer service his professional and honest I recommend everyone whose interested to buy look for him.
I've had horrible experiences at South Bay Honda (now Piercy Honda) and was very reluctant. But these guys are amazing! Amazing staff and service will definitely go back here for my next.
The people there are very professional, and at the same time very personal.
Thank you for your excellent service sell department cover my need great service
got a great deal on new car and my trade in. Friendly staff, did not feel any pressure while I was there
I had a good deal, also enjoyed working with Phillip.
I want to choose zero star, but looks like it is not an option. They can never get the job done on time. My car maintenance got delayed several times. They told me that they cannot install the tire for my car after they got my car for almost 24 hours, because it is a low profile tire. but should they know this ahead of time? They supposed to be professionals. Over all, very disappointed.
Got a great price on my new Honda Accord, mike was so nice and polite good service, was out of there in less than 2 hour's
The sellers are very friendly and helpful, especially David, he is a really nice guy.
Quick, friendly and professional support. Best experience I've ever had when getting a vehicle serviced.
I took my Honda Accord for 30k service to this dealership.
From the minute that I have arrived, received and greeted nicely and professionally all the way through.
It was not my first visit to the Honda of Stevens Creek and every time I was there (for past 2 years) have been treated professionally and respectfully.
Thank you for your good works!
Mark Wright made my first car buying experience fun! I'm glad I came to Honda of Stevens Creek!
Purchased a accord 2017 here several days ago. They are very friendly and very helpful. They can provide a good price.
I had a nail stuck to one of the rear tires. My experience with the service center has been very pleasant. They checked it immediately and also gave good suggestions on how to avoid it in future.
An excellent experience for routine maintenance and oil change. Dave Thomas was very patient and explained all the options for me clearly and without bias.
Everything was fast and quick. Only reason for rating 3 is they told me black crv ex model is not there and next set of vehicles will come after one month. So reluncatantly i had to take grey one. Whereas next day when went for permaplate coating I saw black crv ex model was unloaded.
Excellent service. While I was waiting oil change, worker explained misunderstanding with my car insurance. Thanks!
I am very happy with my Honda HR-V recent purchase; the staff was nice and the location was welcoming. I was impressed by the detail with which we were shown vehicle features; I was able to use many of those features without having to read the manual. A big thanks to Mark Wright and Neng Yang who made the process fast and easy. I was given a great deal online and an even better maintenance option that worked with my budget.
My family and I are thinking of trading our old car for another Honda soon.
The Honda Stevens Creek have always been professional and keep my vehicle free of any sudden problems. They always guide me on whats best for my car and I go with their recommendations in most cases.
We went through Kelly Blue Book, and picked Honda Dealerships within 75 miles from our home base in Santa Cruz County. We received 3-4 Dealership notifications, and Honda on Stevens Creek gave us a decent fair market price for the car I was wanting-A 2020 Honda Accord Hybrid. They gave us a good discount, set up the paperwork, and even delivered the car. Everything was completed online, text, and phone. We are high risk for Covid, so we were glad to know we didn't need to be at the dealership to complete. Ask for Ernesto V-he's great to work with, as far as sales. Thank you Honda of Stevens Creek
Express check-in, shuttle service and actual servicing - all great.
Bought a 2018 honda civic ex-t. Not all tge dealerships have this model. My sales guy Jose was awesome. Eve and Jeff in services were really amazing as well. Had a great experience here.
Highly recommend people to Ray Saadieh . He is the best sales person with the best experience
He so friendly and answer all my questions right. Ray helped me to by the best car
I very love my car
For sure I ll go back to him in future
Thank you again Ray
Sadly, this is not the Honda of SC that it used to be...Service Dept very busy, Lots of new faces which is not a bad thing... However, Had to ask several times to specifically give detail breakdown of diagnosis and related costs, and time... didn't get it! Had coupon for LOF and still was over charged for the LOF and the work in general. Very Disappointing.. I'll have to seek out other alternatives for Honda Service in the future!!!
Great customer service, the went above and beyond to help us out. Definitely coming back again for my next car.
Thank you for the thorough major tune-up job, and communicating the finish time accurately. I'm very satisfied!
Zameer Nabi was a great sales rep. He walked me through everything making steps really comfortable. Everything was quick and fluid, no unnecessary wastage of time anywhere. When I went to pick the car, he was already waiting outside for me. Great experience.
In for a recall. Appointments person said it would be 4 hours.
They were finished in an hour. Excellent.
Naresh was very helpful, polite and efficient. I am very pleased in the buying process.
Had Best Experience servicing my Honda vehicle with Steven's creek honda.
Especially want to call out the Service Advisor Daniel Lopretta who was extremely good I met and interacted about addressing the concern I had regarding with my Accord. Daniel was quick to understand the issue and could suggest the best option, his attitude towards putting the customer first made me feel comfortable. He actively followed-up and provided regular updates on the progress. Expert Technicians at Steven Creek's Honda who worked on my vehicle performed great work. I highly recommend all my colleagues and friends Steven's creek Honda and get in touch with Daniel Lopretta for his professional service/Best advice.
Got my scheduled maintenance on my Honda pilot which is very convenient just using the Honda app. Mr long is very helpful and prompt, that's what I like very professional, will see him on my next service.
My first service experience with Honda of Stevens Creek has been great!
Honda of Stevens Creek, was the only service center, with appointments, available for the next day. I got clear guidance on where to park and who will be helping me.
The service advisor was very polite. She was patient and analyzed the reported problem(nail in tyre) and shared feedback that it is repairable. She also assured that the technician will check pressure on all tyres and set their pressure at the appropriate level.
Additionally she performed a quick review of the car's vitals, under the hood and mentioned that everything looks good. I also got a complimentary multi-point inspection.
Once the maintenance was complete, the service advisor also scheduled a maintenance reminder based on the current mileage.
I got the oil change done from Honda of Stevens creek. One guy CD was very helpful and gentle.
Bobby helped me with my car's service. It was a very good experience as he was knowledgeable about the services. My car was worked on for oil change and wheel alignment and rotation. Overall it was a good customer service.
Abdel was very pleasant to work with. He listened to my needs, and responded to accordingly. I found the experience to be positive on all levels and would recommend him to anyone looking to buy a car
Once again received exceptional service from Stevens Creek Honda.
Slow, poor follow-up and just overall mediocre service.
Brought car for regular service. The service was performed quickly, the service advisor was courteous and friendly. While servicing the car the technician discovered that my battery was defective, a new battery was delivered to the dealership shortly afterward, and installed in few a minutes. The waiting room is spacious with free coffee and sweet rolls.
Working with Stevens Creek Honda was really good, I dropped my car for oil change and the car was ready by 45 minutes. This shows how quick their service is. They even did a complimentary checks for air pressure, wheel alignment and brakes.
My review is for the service I received.
1. No car wash during service.
2. Multi point inspection says ' all fluid levels checked and marked green'. But they did not fill the wiper fluid. They could have marked yellow if they wanted to penny pinch.
3. The bill reads ' full synthetic oil' - but service representative said ' it's only synthetic blend for the price and full synthetic cost $30 more'
So they don't stand by their words.
Sweet talks and friendliness does not earn 5 stars unless it reflects in your work!!
( I did not want to give a poor rating but when I read the paper work for the service, I felt compelled to review).
We leased new Honda Fit here yesterday. Ramon is very attentive, knowledge and nice sales person you can wish to work with. Thank you Ramon and thank you Honda Steven's Creek.
Even though we were unable to cut the deal for the second car ( Accord Touring), I still appreciate the desire of the dealership to go the extra mile to make it work.
Dealership itself is clean and people are nice. Highly recommend.
hondaofstevenscreek.com
