Stevens Creek Honda Reviews

I had a morning appointment for an oil change in a 2017 Honda CRV. The process was smooth and organized; the cost was quoted upfront and very competitive; and the waiting area is bright, clean, has Wifi, coffee/tea and donuts. The service took 2 hours from start to finish (I wish this is shorter).

Overall, I am happy with this service experience.

I recently purchased Honda Pilot and was pretty amazed at the service i received at Honda of Stevens Creek. I worked with Mark Wright and he was honest and open from the beginning. He gave the best price and advice. His price was the best you can get in 100 miles.
Wait times were long at dealership but once you get hold of Mark he gave 100% attention.
Glad we went to Honda of Stevens Creek and Mark was our agent.

Took in for recall service - great experience - very helpful staff

Service advisor (Steve Seyuin) was very nice and knowledgeable. He answered all my questions and called me as soon as my car was done. Car was sanitized before they handed the keys back to me. Excellent dealership overall.

Very argumentative dealers. He wouldn't even work with us on our guidelines. When he found out that we were going to be financing, he said "oh so what's another 2 or $4,000?" Like are you serious?! We knew what we wanted and if he didn't have what we were looking for he should have said that. I would have respected him a lot more. At that point I knew we were better off on our own. Two starts because they have a wide variety of cars.

They lied to us so many times and their service sucked. They tried to deceive APR so many times and change the year of the car. One of the sales managers rudely threw his name card at me. I went to other Honda dealers around the Bay area. Their attitude were so so much better. I knew why Honda of Stevens Creek is rated so lowly. Don't go there.

The service adviser Dan and team at Honda of Stevens Creek were really helpful in proving service for my Odyssey. Thanks Team.

Great, fast, and honest service! Went in for a test drive and walked out with a brand new Honda Accord. The salesman, Koorash, was very knowledgeable and made the car buying experience easy. I'm really happy with my new car!!

I liked Dave's response to my 3 issues. It was prompt and accurate.

- Jul, 2019: I visited once more, and this time, Mike really tried to solve one of my delicate issue till the issue is resolved. Appreciated.
- Oct 2019: Unfortunately, there was remaining issue, so I visited again. This time, Joshua followed up with clear description and with good response. Appreciated.

All is fine with visit. Honest and good people at Stevens Creek Honda. I recommend for routine services

Upon arrival someone gave us number and the wait is just short time before they started the oil change and brake fluid change. Awesome. We can trust them. There is peace of mind.

Wonderful experience with knowledgeable people. Transition went pretty smooth.

Nice place for your new Honda purchase and service.

First, my Honda Fit has been an extremely reliable car.
The service was efficient and I feel comfortable knowing the car was inspected for any possible safety defects. Thank you.

I brought my car in for an oil change and was very pleased with the experience from start to finish. They used the utmost care in social distancing while interacting with me, sanitizing my vehicle, and setting up the waiting area to make it easy for customers to maintain social distancing. My car was serviced in a timely manner and my service technician, Jeff, was great to work with. This is a challenging time for everyone and I am so grateful that the Honda Service Department is open. Thank you!

I leased my car with Honda of Stevens Creek three years ago with Phillip Nguyen and decided to finance my next car here as well. I reached back out to Phillip and he was able to help me throughout the process of purchasing a 2020 Honda Accord (with the support of his sales teammates, of course!) They were able to answer all concerns/questions I had before AND after I purchased the car. Overall, it was a good experience.

I had great customer service and support at Honda of Stevens Creek. They are always transparent and helpful each time I bring my car in. Thank you!

Fantastic service. I am very happy with my car. I would recommend Phil Ha for your purchase. Extremely professional and helpful individual.

Both times I have brought my car here for specific services (which I have called and described services I have needed) they haven't allotted enough time to complete my service. I scheduled a 0730 appointment this morning for my air conditioner to be assessed. I called at 1230 and my car still hadn't been seen. "We are really busy and only have two tech who can do that". Congrats. I called on Tuesday and made an appointment for one of those techs AT 0730! Learn how to make appropriate appointments by service needed to get people's cars back to them! This dealership is making me consider trading in my car so I don't have to deal with them anymore.

A thin, tall sales manager with glasses, handsome, kind, sincere, service first, impressed me.

I found there is one car item uninstalled back after I got the car back. I do not know how to put it back.

I called the Parts Department for a replacement Master key, and they gave all my information to the service department, so no need to repeat anything and straight to the point. Very easy and on-track.
Best price around for a Factory Master Key.
They have great service on Saturdays, with no problems scheduling an appointment.
Was keyed correctly and done in less than half the time they quoted, to my surprise and pleasure.
Same story and theme from all the Honda employees. Excellent communication with no surprises. I will return.

I went in to Honda of Stevens Creek because of a recall. The experience was very positive, mostly because they identified that I had a brake light out and replaced it just for the cost of the part.

The entire experience took two hours, which seemed pretty quick.

Overall, the experience was very positive.

John

I have another Honda dealer 2 miles from home, but I will take the longer trip to Stevens Creek location because their service is top notch. It's pricier than local autoshops, but I think it's worth the quality and assurance, knowing my Honda car is in hands of a Honda dealer which hasn't let me down ever since I got my car.

Steven Munoz was amazing, incredible customer service, gave me advice on what maintenance took priority and what could wait, and was polite with a nice disposition.

Phil and Kathy were so helpful. I was very well taken care of. Phil was very patience with me and catered to my needs. I had such great time here at Stevens creek, I will fly back from Southern California just to lease another car with Stevens Creek. I got to talk to Kathy and she was very sweet.
Great team!

Easy to drop the car off (we did it the night before...leaving service notes and the keys).

Honda service advisor called the next morning and we went through everything and then called back to clarify a couple things regarding whether or not we wanted some work done. He was great.
It's nice to have a dedicated service person you can talk to while the car's there.

Car was ready on time; pickup was straightforward and easy.

We've been taking our car (minivan) to this Honda location for service since we bought it (we bought it at this location). Service has always been good.

You can see that most of these reviews are for service and not really for sales team. I came here on Sunday afternoon to buy a car and though the appt was given between 1- 1:30 PM, no one showed up until 1:45PM and that is when I told them that I am leaving. Everything was discussed and we got a quote after that, I came back next day to buy the car. However, sales person was not even there and the person who he assigned to tried to sneak in an option which was not required as a security system which was of 1000$. When asked how come alarm system is not part of standard package , he said that it was not any of Honda's and may be there on other car brands. I specifically explained the situation that it is not the extra security feature and I am talking about once the car is locked, if someone tries to steal it, will there be an alarm on car. He said no. I lost my mind when I heard this as this is a clear case of deception. I walked out and sales person called me to say sorry that it was just a miscommunication and I should go back and they will honor the quote.I came back in 10 minutes and then the guy is gone and after an hour and half , I get a message from the sales guy that he would be back after 15 minutes. You can meet him then.. These guys should really be trained in how to treat customers.

Prompt service, minimal waiting time, good coffee, efficient and friendly shuttle driver. You are better than other dealers in San Jose I have experience with. Keep up!

I keep coming back because the service is reliably outstanding. The service advisers are courteous and allow customers to make important decisions about their vehicles without feeling pressured by false claims. This time around I had An Pham as my service adviser, he texted me an estimate of additional servicing that my car will need soon, and gave me the option of taking care of it today, or next time. No pressure, just information for me to make decisions with. When the car was done, another text letting me now to come pick it up when I am ready.

Purchasing a new car and right off the bat they offered 900 below msrp. Service was professional and they went through the paperwork pointing out each and every item. Since this was my first time buying a car I found extremely helpful!

Great customer service from every one at Stevens Creek. Asad was great to work with and he even followed up after the sale to confirm no issues with vehicle.

Mike Costa is AMAZING!!!! Very genuine I felt he really cared about me and my car. I m a young professional, on the road all the time for my job, and he said I want to know that you have a reliable car when doing your job and that hit home for me. He called me with the diagnostic results and was open and honest the entire time. I felt 100% comfortable with the feedback he gave me, trusted him to do what was needed. Amazing service, amazing talent that should be recognized!! Referring to all my friends and contacts definitely coming back here for service.

We had an awesome experience the sales team and the finance team specially Brandon and Faycal made it so easy for us to bring home our dream car thanks

Had my first oil change due at 5k miles for my 2014 Honda Accord Sport at Stevens Creek Honda. I went in with an appointment and was greeted and dealt with on time. Asad Hanif was very straightforward and swift with the procedure. I recommend this Honda dealership for any service needed for a Honda.,

Very polite and organized staff and service. No hassle service. Management is good and they offer free rental car for the time my car was getting fixed though I preferred to get an uber instead, in-order to not wasting time on paperwork for renting a car. I would be happier if they would accept to pay my uber's bill instead, which obviously cost way less than renting a car for the company.

I will give 100% reviews because of great customer service. Excellent Staff. I've been patronizing Honda of Stevens Creek of San Jose for a few years and haven't had a bad experience. The Honda- Cafe is a great place to have a latte while waiting for a quick service. They also offer free wifi in the waiting area which is convenient.

Service was well advised and they were able to complete all in just a little more than an hr.

Recently just purchased my honda crv here yesterday. Phil was a very nice guy, he was straight forward, no bs and he understands his costumers when it comes to their needs.

Excellent service. Travis explained different service options available. He also answered all the questions and also provided few good inputs on how to maintain the car better. He is very good knowledge on the service and maintenance. Will definitely use his supervisory skills again.

I was interested to buy a used Honda Crosstour and I checked most of the Honda dealers in Bay area. I reached out Ali Fereydoon at Honda of Stevens Creek. He is a kind man with a great personality. He has a complete knowledge about Honda car specs and gave me useful information about cons and pros of different models within my budget. He suggested to purchase a brand new Honda Accord 2016. Despite I had decided to buy a used car from another dealer, I changed my mind and prefered to pay a little bit more and get a brand new car. i am extremely happy with my new car and appreciate all Ali's effort to help me find my desired car. I would give him 10 stars. Thank you Ali and I wish you all the bests.

Fantastic service! Jeff was so friendly and helpful. The service was fast and I like how they kept be updated as things went on. I'm coming back here for any more repairs on my Honda. As a female, I usually feel judged by car shops. They made me feel very welcome and at ease here!

The process was smooth. Paperwork was handled in a timely manner. Nyam was helpful in checking out the vehicles.

All the people are friendly and know their Hondas! I was pleased with every part of my transaction.
Thanks!

If you no longer have the car I told you I wanted to buy less than 12 hours ago, don't make me waste my time to come down to the dealership just to try to up the price by 1k (for you to get it from another dealership) and then up-sell me on another model - all you had to do was let me know over the phone when I called that the car was not available - I expected better, and I got better at another Honda dealership.

Had a great experience buying my first car with Jose. He is professional, kind and patient during the whole process. He sent us a reasonable quote for the car I was interested. He took me to the test driving and took care of all the paperwork which creates a very smooth purchase experience. In the end, Jose also showed up many tips on configuring the car. It turned out to be very useful.

I would recommend Jose as adviser for buying a Honda car.

Walked through the store 4 times and NOBODY approached me. There were a group of 3 sales guys having a chat and laughing out loud. I made eye contact with one of them to no avail, Finally walked up to one of them and was told that they offer test drives ... WHAT?? Are you even trying to sell cars?

Great Dealership ! I had jose help me out and he really knows his cars and made buying my first car a great experience

Ernesto and Stephanie are amazing! Ernesto was so cool through my semi-frantic need for an affordable car with my trade-in. Stephanie was like icing on the cake- so down to earth and so much fun to talk to. Both were accommodating, honest and up front. I was in and out of here and am so happy with my experience and purchase. Thank you guys!

It was a great experience, very professional team, my sales person hear my needs for my new car, gave me the necessary space to make my own choice, all and all great experience!

Update:
Went for a routine check and maintenance, still good service and reasonable price.

Very friendly service and took care of my new CRV 2016. I bought it from them two months ago and got a free service on my flat tire (yes so unlucky to get it screwed by a nail on the road just within two months).

This dealership is horrible!

I bought my car in this dealership and did one service their (2 times).

1) I reported the wind noise (from both side doors) and made appointment for it (the guy picked up my phone first time asked me to just drop in without appointments)

2) After 2 appointments, they couldnt fix the wind noise problem, but made it even worse.

3) For both appointments, the technicians left dirty messy finger prints on my both sides door interior leather, without cleaning them.

4) I cleaned by myself after the 1st appointment.

5) I asked the guy (driving customers' car in the service area) to help me to clean the stains. He just used his hands to wipe the stains, then asked me "clean now?" Then he left. The stains actually got worse and into bigger, messier.

6) Then I have to walk into the service office to ask some "manager" to help me to clean it.

7) You might think stains are not big problems, but I am saying about the service. I believe all of you consider your cars as at least part of your properties or kids. But they dont. They treat your cars like trash.

8) You wont be considered/treated as a customer at all in this dealership.

9) You'd better to find another dealership, you dont want to be treat in a rude way.

Went to buy a new car. Sales persons are very rude.

They worked me right in to get an oil change and charge less for oil changes than other dealerships and oil change shops. I like how they said it might take up to 3 hours because I was a walk-in, but I was in and out of there in 1 1/2 hours. Everyone was very nice. I'll be getting my oil changed there every time from now on.

Juan helped make sure I got my oil change and inspection done in time to make it to my DMV appointment. He was helpful and friendly. The waiting area was clean and stocked with coffee and donuts. Good price and service, I will be returning!

The service was over my expectations, huge shoutout to my service advisor Clint. He was pretty dope and I would definitely go back to have him work with me again. Thanks again HONDA!

It's my first time having oil change at Steven Creeks Honda for my 2016 Accord. Dave at Services department was very friendly. He walked me through the whole process and helped me chose the right package for my car. I was pleased and satisfied with the amazing services. I will definitely come back again. Thank you Dave.

Easy buying process. The negotiated price was done over email and the car was ready when I arrived.

Fast, polite, accurate, very fair price, high quality services,

I appreciate all what are you doing there, I truly say. . Because I have bought of my car CR-Z & my friend CR-V from Honda of Stevens Creek at San Jose. We found a very easy method of purchasing & their products pricing exactly as advertised. Moreover you site is very user friendly. It s a really great dealer. Good look to everyone .

Sales person Phillip Nguyen was excellent and other employees who I dealt with were excellent as well.
I paid cash 11K for 2007 Honda Odyssey; and the dealership did not even provide a second pair of key, did not have mat on the floor - which is standard now-a-days, did not provide donut-tire, etc.
Although I know that I have looked at the van before I bought, but I received the key after the deal was done and signed the paper. As it is also highly unusual that Honda does not provide standard donut-tire for emergency purpose, my assumption dealership kept the standard materials from Honda for some other uses!
Hence, I cannot provide a high rating to this dealership.

It was nice that everyone was friendly and not pushy. Our sales men had alot if knowledge and was honest about what he didn't like or like about the cars I was comparing.

Our experience here started off a bit rocky, but ended on a good note. We made an appointment over the phone to check out a car. When we arrived, on time, the receptionist could not find a record of our reservation. So we spent about 15+ mins waiting for a rep to attend to us because everyone seemed quite busy. But when we finally did get to see the car, the rep was very attentive.

I don't think this was the best experience I've ever had with a dealership, but it was ok. By the way, they have free Peet's coffee from a machine in the waiting area.

My Honda Civic 2017 needed a new A/C unit recently. Joshua Liaw, service advisor, took care of all aspects of co-ordinating the service. He also addressed the a new engine noise that was brought to his attention.

Very great customer service all around. Everyone in the office is great and my car was taken care of in one day like they promised. Thank you Honda of Stevens Creek.

Really a great experience at Honda of Stevens Creek, which you know doesn't happen without great people. I really appreciated the attention given by my sales person Phil, who made sure everything was just right with the Ridgeline we purchased. The sales manager Chadd was equally customer focused and took the time to jump in and find a way to the best price of the all the nearby competition. At one point, the GM (Joe) stepped in with a very thoughtful note after my original test drive of a Honda Passport, and that got me back into the dealership to buy the truck we wanted all along. I'll be back. Very very pleased.

Very good experience with this dealership. Never was pushy about the sale and the entire staff was friendly and helpful.

Got my Honda Accord 2017. Maintenance by this dealer , they exceeded my expectations . the service advisor ( Chanel Arreola ) she walk me through all the process quick and simple . and in the facility they offer you a free wifi, donut and hot coffee . I will come back for my future maintenance . highly recommend .

Very friendly staff. The facility is also well-prepared to conduct business during COVID-19 pandemic. Feel safe and happy throughout the service.

I brought my Honda Civic in for an oil change and had a great experience. Bobby Chuong provided excellent customer service. They were able to get my car serviced surprisingly fast despite the busy Saturday morning.

Doshi and Tamim were amazing went smoooth no hassles like other dealerships. Didn t make me sit everything was fast easy to explain

Leased a Clarity via one of their Internet Sales people. Phil Ha was patient, knowledgeable, helpful and courteous allowing me to test drive different cars over three visits. Pricing was up-front and very competitive. There was no hassle or haggling. Very happy with the leasing experience and satisfied I made the right choice of vehicle.

REAT SERVICE!!!! I have dealt with several Honda dealers in the bay area as I shop around and negotiate with the price that I want for a Honda Odyssey. They have matched the lowest price from other dealers. The fees are pretty straight forward and NO HIDDEN fees like others. The service they gave me from Rachael Roberson, the sales man, finance personnel, and shout out to Qadeer Nabi. Such a wonderful experience we have. He was very helpful. as we waited for our minivan while it was being washed, he went to see us and update us long long will it takes. he offered us drinks. all in all AWESOME!

The service personnel is very friendly and helpful. How the problem was found and fixed have been explained to me clearly and easy to understand.

Wonderful experience, nice customer service, Ali is really good!

I have visited a few times and have been very happy with both the customer service and the quality of the repairs. Thank you!

The Good: Staff was polite and reasonably efficient, job got done.
The Not-So-Good (in context of what I get from local Mazda dealership a few blocks away):
[1] Shuttle services only brings customer home and does not pick up when car ready.
[2] No complimentary car wash, which is a nice courtesy given that my having to bring car in for a Recall service is "your fault not mine" yet I suffer the time-and-schedule inconvenience for having to deal with it.

Review For Service Dept.

I had a problem with my newly purchased Civic Hatchback A/C, and brought in busy Saturday to inspect. Rick, Service Manager, greeted us with a smile and listened to my issue. Juan(Oscar), Service Advisor, helped me to fix the issue: inspection, ordering parts, make a work schedule and fix the issue.

Took a while the parts delivered, however, all worked just fine in a timely manner. Juan kindly explained about every step of the work, Glen, another Service Advisor, checked the status while Juan was on other sites.

I hope these gentlemen will help me in a long time of my Honda ownership. I highly recommend Honda of Stevens Creek service to anyone. Thank you all!

Customer service was great. Communication is key and Samantha Kopp did a great job providing that. My car was in bad shape and now it s back up running perfectly.

I registered account with them and received quote with fair price, better than other honda I have been to . So I go there get a car quickly. You better make an appointment so that they will serve you better. My sales provided detailed instruction on my new car. Thanks

Professional and competent service. I didn't have to wait to get checked in, they didn't try to sell me more than I needed, they contacted me immediately when the job was finished.

Honda of Stevens Creek in general, and their service staff member Dave in particular, took excellent care of me and my car. I brought my vehicle in for a routine oil change but it was brought to my attention that there was a safety recall that needed to be addressed. Dave had me a free rental car from Enterprise within minutes and a promise that my car would be ready in less than 24-hours; it was ready in less than 7! Great place and I would definitely go back when I need other maintenance done on my car.